How can a user interface help you find the cause of an application problem?
Niqqi Brown 2700044FN4 firstname.lastname@example.org |
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Guest Post by Todd Kindsfather, Tivoli Product Manager, ITCAM for Application Diagnostics
It’s important when trying to resolve a problem that your APM tool shows you information in a way that makes it easier and more intuitive to find. In the past, because teams were organized by resource type, it made sense to organize data that way as well. That way, it was easy for, say, the database administrators to quickly see what was going on with their database servers. However, as applications have become more complex it’s become apparent that, while these types of views are still very important for the subject matter experts in managing their resources, it’s not a very effective way to manage the organization’s applications. Even if all resources seem to be healthy, the end user experience may be poor. Next thing you know, everybody’s on a bridge call trying to fix the problem, but since everything seems okay the finger pointing starts. Not an effective way to resolve problems, or spend a Saturday night.
Obviously, what’s important is to understand the health of your applications first, rather than the individual resources. Therefore, the APM UI should consolidate all the relevant data on that application and use it to provide a simple dashboard that shows you the status of your applications. That relevant data should include end user experience, event, and resource monitoring information. By combining all this information, it’s more likely that you’ll have an accurate picture of how your applications are performing. It also makes it easier to isolate the source of the problem and then pass it off to the right expert to resolve, rather than everybody wasting their time trying to figure out if the problem is in their area. Then it’s time to drill down into the deeper diagnostic data of the specific component causing the problem. This is precisely the approach taken by the IBM SmartCloud Application Performance Management UI, the new interface for IBM Tivoli’s APM portfolio.
While at IBM Impact 2013, visit the Solution Center to see how this new UI can help guide you to the source of application issues more quickly and reduce downtime.