Customers are working smarter in Retail. Catch the webcast. Come to IMPACT!
Shaku Selvakumar 060001XT47 firstname.lastname@example.org | | Tags:  ibm retail work ibmimpact smart
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By Cindy Cheng
What do Tyson Foods (TSN), Abercrombie & Fitch (ANF), Family Dollar Stores (FDO), Macy’s (M) & Sears Holdings (SHLD) have in common? Their stocks have outperformed their peers and achieved a 24% or better spike in year-to-date stock performance. While economists and politicians are debating on if we’re still in a recession, the consumers and traders are obviously opening up their wallets, buying goods and stocks.
These may be the industry leaders in the retail sector, but if you’ve been following the stock market and watching the retail sector performance, you’ll also know what there’s been a rally in the retail index. S&P Retail (RLX) jumped more than 8% while the Morgan Stanley retail index (MVR) surged more than 14% since beginning of 2010. Compare that with just 3% from the Dow Jones industrial average and about 4% each from S&P 500 and Nasdaq, that’s quite a performance in this economy.
What makes the retail industry and in particular, these companies, successful while the other sectors lag or struggle? There are many factors but here’s my personal, humble opinion.
Retailers have always been under extreme competitive pressure. Essentially, retailers operate on a margin where every cent, every dollar counts, while they make their numbers by volume. They’ve been good about watching, managing, and optimizing their business through the peaks and troughs of the economy. These smart and savvy retailers are reaping the benefits from running a lean, agile enterprise now that the economy is better.
In addition, this adaptive industry needs to be responsive and sensitive to consumer behaviors and demands. Retailers are constantly evolving as their customers change the way they plan, research, shop, and pay for goods. Just think about how you would go about buying a car, gifts, electronics, clothes, to grocery ten years ago versus today. Not including a small percentage of tech savvy consumers who started shopping online back in the tech boom days, the majority of consumers have only began to change the way we buy goods in the past 5 years or so.
The increasing global network of suppliers, vendors, distributors, and retailers – while helping reduce operational costs, is also driving up complexity in integrating people, processes, systems, and information. While all retailers face similar challenges, what make some, like Tyson and Sears, the leaders in this industry?
To find out, join us for a free webcast on creating A 3-Part Plan For Working Smarter In Retail on March 31, 2010 from 12:00 to 1:00 PM ET. IBM is partnering with Retail Solutions Online to highlight key challenges and solutions to working smarter in retail. This webcast will feature Karen Parrish, VP of Industry Solutions from IBM Software Group and Nachiket Desai, VP of Enterprise Architecture and Business Intelligence for 1-800-Flowers.com. The speakers will share how to:
Register now and invite your colleagues to this unique industry event.
Explore retail offers, demos, and interactive modules to help you work smarter.
See how other retailers are working smarter in these customer videos:
Read about customer success in this industry and what helps:
Lastly, attend IBM’s Impact 2010, the premier conference for business and IT leaders that features speakers, sessions, solutions to inspire and show you how your peers are work smarter in retail. Find out how Texas Instruments transform their B2B online commerce to build brand and open new markets. Hear how The Home Depot innovates their customer experience. Attend a panel to hear insights on Agile Supply Chain of the Future from 400 Professionals. Learn how you could use Social Media to Win the Heart (and Wallet) of Today’s Customer. See Mobile Technologies for Internet Commerce and explore how to Shape the Demands of the Smarter Consumer.
Register today to learn how new and emerging technologies can help you stay ahead of the game & outperform your peers in retail.