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Impact 2012

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1 Maryam Ahmed commented   Permalink No RatingsRatings 0

Excellent article Jay. I couldn't agree more! We are now in what I call the "Apple Era", Apple as a company has contributed significantly to increasing customer expectations and experience. Interestingly, according to studies, although 80% of businesses state that they offer a "great customer experience", only 8% of customers who feel the same way. Thanks for posting!

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