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BPM and Mobile: a perfect marriage
Maria Aldehuela Lucena 120000KP78 firstname.lastname@example.org | | Etiquettes :  bpm ibm_worklight ibm_business_process_mana... mobile
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When we think about business processes, we can’t forget the users who take part on it. Providing the best experience to make them more efficient should be one of our priorities when implementing a process in Business Process Management (BPM).
Mobile makes processes available anytime and anywhere. Users can access to their to-do list wherever they are reducing the response time and gaining business agility.
But there is much more behind the use of mobile and BPM together. Smartphones can become a source of contextual data that is relevant to a process: for example location, pictures taken with the camera, or information scanned from a barcode. All of these data can be used within BPM for making better decisions inside a process, avoiding rework due to errors while typing values, or optimizing task allocation.
It is clear that there are many advantages of coupling mobile and BPM from a final user point of view, but there are also distinct advantages from a manager / process owner perspective. The manager or process owner is more interested in reporting and analysis; that is, how a process is performing related to time, cost, resources and Service Level Agreements (SLAs). All of this information can be made available from the mobile device of a business user with just one click.
IBM Business Process Manager (IBM BPM) offers different options to speed up the adoption of mobile together with processes. All the capabilities of the BPM engine are exposed through a REST API, this way custom mobile applications can be developed to interact with the tasks list, initiate process instances or access reports about process performance.
For a better development experience for mobile applications, IBM BPM includes and entitlement to IBM Worklight for non-production environments. With Worklight, you can build, run and manage HTML5, hybrid and native applications reducing development and enhancing mobile application governance and security.
But sometimes we just want to present the same user interface developed in BPM from a mobile device. IBM BPM includes some components developed specifically for mobile. This way same screen can be presented in a laptop, a tablet or a smart phone providing the best user experience.
Now there is no excuse to start taking advantage of the real-time access capabilities of mobile with BPM. Extend business processes to mobile workers, improve responsiveness, increase worker productivity, and get better processing times.
Have you discovered any good scenario in you organization where BPM and mobile can fit together? I’d love to hear about them, so share your comments here or connect with me on Twitter @MariaAldehuela.