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1 Paula Aldrlieste commented   Permalink No RatingsRatings 0

6 May 2010, from 15.00-17.00 CET

Join the first ECM TWEET JAM with the IOD EMEA community. This JAM is an online gathering using Twitter where ECM experts will interact with the IOD EMEA community sharing their insights on today’s most pressing ECM topics. We will discuss some of the hottest sessions that are going to take place at the Information On Demand EMEA Conference which takes place 19-21 May in Rome. You will be able to ask IBM and AIIM experts any question you like about ECM. During this interactive jam we will share with participants a special promotional code, which will offer a saving of up to €100 on the Information On Demand EMEA Conference fee.*
How to start the ECM tweet jam?
Anyone on Twitter can follow and start the conversation using both #IOD2010 & #ECM hash tags together. If you have any questions and/or insights to share, please refer to @IOD2010 and any ECM experts Twitter IDs, for example, @Parapadakis.
Scheduled ECM TWEET JAM topics:
Advanced Case Management Solutions Architecture
Email Archiving: Best Practices & Industry Examples
Twitter, Facebook, Generation Y and Social Media: How do they impact ECM?
Sample questions that will be addressed:
Is Content Management still relevant, or is it being subsumed into BPM and Collaboration?
Has anyone tried to provide ECM compliance controls over social media content, authorised publishing and/or records?
Imaging: 5 years back/5 years ahead - Is there a change in demand?
Today it's all about cost-efficiency. How can ECM contribute?
What's the hottest spot in the ECM universe right now - BPM, Imaging, Business Content Services & DMS, Content Collection & Content Analytics?
Is "e-mail-compliance" as important in Europe compared to other markets?
What is the impact of ECM on Case Management?
How does ECM assist with Records Management and Archiving?
What is Content Analytics?
Featured jam speakers:
@dougmiles00, Doug Miles, AIIM Director Market Intelligence
@Parapadakis, George Parapadakis, IBM ECM Business Value Advocate, UKI Business Information Management Specialist
@JCDichant, Jean Christophe Dichant, IBM Information Management ECM Techsales, Client Technical Specialist: IM. ECM. BPM
@ranjun_chauhan, Ranjun Chauhan, IBM Information Management Social Communities & Social Media Marketing
@danielcrow, Daniel Crow, IBM BPM Tiger Team Solution Specialist, Solution Representative - Brand Specialist: IM. ECM
@DelphRB, Delphine Remy-Boutang, IBM WW Social Media Marketing Manager, IBM Software Group
@I_Myself_AndMe, Sven Hapke, IBM Software Sales, Document Manager, II4C, Content Manager & IICE
@richhowarth, Rich Howarth, IBM Program Director, ECM Compliance & Archival Products
@hansendave, Dave Hansen, IBM Software Group, Information Management, Marketing Manager, Writer & Communications Strategist – ECM
@GruenerReiter, Michael Vahland, IBM Software Sales IT Specialist
@michaelkirchner, Michael Kirchner, IBM Software SalesLead IT Specialist ECM, Sub brand architect IBM ECM, IBM FileNet P8 specialist Client Technical Specialist …and more to come!
Free IOD EMEA Twitter background.
Just click on the link, save the image on your desktop. Go to Twitter >Settings>Design> Change Background image> Browse on your desktop>Add image> Done!
Connect with the IOD EMEA community: http://bit.ly/iodconnect
Learn how to use Twitter video (4 MIN): http://bit.ly/iodhowtweet
IOD EMEA Conference: http://www.ibm.com/software/uk/data/conf/
*The promotional discount code applies to clients and Business Partners only and must be activated during the ECM TWEET JAM
Join us!
Best Regards

2 Brad Van Surksum commented   Permalink No RatingsRatings 0

I have been thinking about this concept since I first read the article and was able to attend the ACM launch event in San Francisco earlier this month. I agree this is the next step in the maturation of business in general but wanted to point out what I see as two of the things necessary to make it happen.

The first and most obvious is that IT people need to provide the tools necessary to do the adhoc processing and analytics for this to work. The tools that are currently out there are rigid in what they allow the business worker to do. Why is this? Too often the business worker broke things because they were able to make the wrong decision. The analogy I think of to describe this a view of the Grand Canyon. It is great to take in the panorama, but stepping off the cliff is very detrimental. One way to avoid that is to build a fifteen foot stone wall with narrow slits to still allow a partial view, but prevent people from hurting themselves by going to the other side. That is the current state of most processes today I believe. The worker is prevented from injuring themselves, but in a manner that does not do them justice. A better method is to have a low guard rail at the Grand Canyon to remind people not to step off the cliff but not overly impede their view. They need to be responsible for not going over the guard rail.
As the IT people allow more flexibility from the tools, the second thing that needs to happen is the business user must change their mind set to take responsibility for their actions. They cannot evade responsibility when the process breaks down because of erroneous data entering the system on their input. They need to work with IT to build unobtrusive barriers that promote better outcomes.
A final analogy for gaining correct data is the text box I am typing in now. If I make a typo, the cursor continues to accept more input, but the misspelled word is underlined in red. That is an example of a low guard rail that still allows me to type whatever I want, but instantly provides feedback to encourage correct input at the source. Because as the old adage goes, 'A stitch in time saves nine'. An even nicer feature would be another indicator that I have used bad grammar, so there is always room for improvement, even in a well designed system.
I know this does not address the analytics side of things but I believe it is paramount to moving forward with this concept. The analytics that follow will be so much more useful as these things are implemented.

3 Brad Van Surksum commented   Permalink No RatingsRatings 0

Perhaps instead of 'unobtrusive barriers' a better term might be 'situational input enhancers'. Just a thought.

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