Long-time IBM customer New York State Office of Children and Family Services (OCFS) has received an Adaptive Case Management (ACM) global excellence award from The Workflow Management Coalition and KMWorld.
Announced earlier this month, the ACM awards recognize user organizations worldwide that have demonstrably excelled in implementing innovative case management solutions.
The Criminal History Review Unit (CHRU) of the New York State OCFS helps process Daycare and Foster Care applications by collecting and reviewing criminal history review data. The CHRU was experiencing increased workloads and mounting storage needs, and the processing of applications was manually-intensive and inefficient.
The department implemented IBM’s advanced case management solution to minimize the physical handling of the applications and streamline the overall business processes. The agency now has an integrated case management system that supports the processing, maintenance, and distribution of criminal history reviews so that state staff can respond accurately and efficiently. It also provides interoperability with applications from other agencies and departments. As a result, the agency has transformed the way it does business by capturing, activating, socializing, analyzing and governing data throughout its entire lifecycle.
“This is a case study worth reading,” said Keith Swenson, WfMC Chair and Founder of the ACM Awards. “The solution enables knowledge workers -- Criminal History Raters, Criminal History Reporting staff, Criminal History Analysts, and Record Keepers – to securely and reliably expedite application processing while meeting legal requirements for processing background checks, permitting validation and audits.”
Finalists and winners were selected by a panel of 16 judges drawn from experts in the case management field, headed by an Advisory Panel comprising of Tom Koulopoulos, Delphi Group; Hugh McKellar, KMWorld; and Connie Moore, Forrester Research.