David Caldeira 27000180WU firstname.lastname@example.org | | Tags:  bpm acm advanced management case | 0 Comments | 1,794 Visits
This is exciting times for Advanced Case Management. IBM has taken the lead position in its overall vision and strategy!
IBM has gained analyst attention recently in Forrester Research, Inc.’s January 2011 Wave on Dynamic Case Management (DCM). The report spotlights IBM as one of the vendors in the ‘Leader’ category based on “the strength and comprehensiveness of its overall portfolio”.
When we launched IBM Case Manager last December, we believed we had created a great solution for the wide variety of traditional case management scenarios such as customer service, complaint management, claims processing and other case-oriented work across vertical markets. However, our customers are finding broad and far reaching uses for this product to solve many knowledge worker challenges. This was recognized in Forrester’s Wave on Dynamic Case Management (DCM) which indicated that IBM Case Manager "can claim the strongest scores across the three DCM use case categories”.
Forrester identified three categories it believes encompass the range of case management situations across all industries. The Forrester report highlights that IBM “will drive leadership in analytics in the dynamic case management market” and credits IBM “with the strongest scores across the three DCM use case categories – investigative, service request and incident management – reflecting the strength and comprehensiveness of IBM’s overall portfolio which combines BPM, ECM and analytics”.
Forrester cites IBM as one of the vendors that has “made a strong commitment to offering DCM-specific platforms that forms the basis of transforming ‘untamed’ business processes” and offers a “strong platform that allow their customers to realize the DCM vision”.
These untamed processes are expensive and potentially risky for our customers and are ripe for automation to deliver real business value. Situations such as wealth management and commercial lending in Banking, permit, tax and revenue management, public safety and child support management in Government, claims investigation and loss prevention in Insurance, incident tracking and permit management in Energy and Utilities, and many more applications across Healthcare, Telecommunications and Manufacturing are areas where IBM Case Manager can excel.
Forrester also notes that IBM’s “strong partnership ecosystem will help drive the horizontal platform deep into industry solutions across all DCM use case segments”. IBM believes that a strong partner ecosystem is critical to our customers’ success. Our business partners bring industry know how and ready to implement solutions which meet today’s business requirements. With over 2,000 customers using IBM capabilities to solve case management problems, and over 200 partners delivering case-style solutions, IBM has deep experience and success solving these case management challenges.
For a complimentary copy of Forrester’s new report, The Forrester Wave™: Dynamic Case Management, Q1 2011 and more information on IBM Enterprise Content Management, visit http