The global spend on health and social programs is $7.7 trillion. These expenditures are driven, in part, by the fragmented approach typically used to manage citizen services. Leaders around the world sense that for that level of spend, the outcomes could be better. IBM is helping to make smarter social programs a reality. Analytics and better information sharing can improve delivery of services and allow governments to better support the social and economic potential of their populations.
Alameda County, California improved its ability to respond to clients. With IBM’s help, the County developed a dashboard that offers a real-time understanding of case and program status. For the first time, Alameda has a solid understanding of each individual’s situation. This helps the County ensure that clients are well served, that they are not over-served, and even enables caseworkers to identify programs that might work better for participants.
New technology supports a shift from data capture and reporting to detecting patterns and deriving new insight. With this shift, it is possible to rethink how benefits and services are delivered. Instead of waiting for an incident to happen, governments can predict those who are vulnerable, invest in preventive services, and avoid the costs of rehabilitation or remediation. Other analytics can detect or predict fraud, waste, and abuse. Citizen outcomes can be improved and program funding spent more effectively.
This link to a report by the Cúram Research Institute, an IBM Company, describes RightServicing, just one of the ways that we can help.