Social Service and Social Security organizations are often under increased pressure from politicians and citizens alike. These programs, which deliver services such as income support, pensions, disability programs, employment programs, child protection and health, comprise some of the largest portions of a country’s budget. On average, they account for 19 percent of the GDP of developed countries.
Social programs are simultaneously dealing with increased complexity, broader mandates, higher demands for transparency and increased delivery expectations. While governments in some countries have been pushed to the brink of financial collapse, citizens still need to be protected, educated and supported in their everyday lives.
Against this backdrop, IBM's Center for the Business of Government released an interesting study on social security programs in the "BRIC" countries: Brazil, Russia, India, and China. Authored by Dr. Danny Pieters and Paul Shoukens of the European Institute of Social Security, the report examines the context of these programs, their challenges, and considers the direction of their future development.