I've discovered that keeping our Business Partner features to just Tuesdays wan't enough. So instead, we'll feature our Business Partners more throughout our weekly editorial calendar.
Today's IBM Business Partner Feature is about Lionbridge. On Wednesday, they announced the GeoFluent IM for IBM Sametime solution. This solution will help IBM Sametime clients collaborate more effectively with non-English speaking colleagues, partners and customers:
“Today's dynamic workforce is increasingly globally dispersed, multigenerational and multicultural,” said Caleb Barlow, Director, Unified Communications and Collaboration, IBM. “As globally dispersed organizations move towards becoming social businesses, the challenge of resolving real-time barriers of language translation is critical. Today’s always available, socially-connected organizations need to communicate seamlessly with networks of partners, clients and suppliers, regardless of location, time-zone or language.”
We encourage you to join Lionbridge and IBM for a webinar on August 23rd to learn more about increasing social communications across borders with multilingual unified communications. Please register for the webinar here.
As a native English and French speaker, I have to say this is pretty cool. I've seen the real-time translations in action, and it makes cross-language real-time communication SO much easier. It won't replace professional translators for all use cases, but for the majority of day-to-day real-time translation work, it's a great solution to look into.
I am happy to announce to my Sametime friends and family the IBM Connections Suite v1.0! Today we announced an important bundle that brings together what your organization needs to optimize on the latest evolution in communication. Social Communication.
Today's world necessitates a social business. Social Communications makes it happen. Social Communications is not only the unification of social software and unified communications and collaboration but together creates a powerful new form of communication greater than the sum of its parts. It moves us beyond simple presence - beyond finding an expert and leveraging their static published content - shifting the focus to both relevance and real time engagement. Thus, it goes beyond an expertise search, beyond just reaching someone because they are available. For example, not only can you see what someone knows but also easily see validation by others - usage of their files by others (number of downloads, comments), how many people follow them, and what comments and questions have been left on their profile.
The IBM Connections Suite combines IBM Sametime Advanced, IBM Sametime Unified Telephony Lite Client, and IBM Connections with Community Custom Libraries powered by IBM FileNet, to provide exceptional value in built-for-business integrated social software complete with robust document management yielding a real-time social communications platform. With this bundle see a users static content, collaborate asynchronously or engage real-time with the relevant expert with text, voice or video.
Wouldn't this be a cool broadcast announcement to send to my IBM Sametime Blog Community? And that community is also the same community in IBM Connections' Communities where we work on activities together, have a forum, and share files? Just a simple example.
Check out these demo's in Luis Benitez's blog : http://www.lbenitez.com/2012/05/announcing-ibm-connections-suite-sweet.html
Read more in our official announcement here : http://www-01.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/7/897/ENUS212-087/index.html&lang=en&request_locale=en
Extractions from the Announcement letter :
IBM Connections capabilities:
Home page - Use the home page to see a snapshot of updates collected from across your subscriptions, notifications, and network of colleagues.
Communities - In Communities, members can participate in community-specific activities and forums, and can share blogs, bookmarks, feeds, and files.
Community document libraries - Configure IBM FileNet libraries to display, access, and manage content from within a Connections Community. Document libraries support document check-in and check-out, versioning, access control, and prompting for required metadata.
Profiles - Permits you to search for people across your organization using tags to identify expertise, current projects, and responsibilities.
Activities - Provides capabilities for gathering and sharing project documents, and working with colleagues to complete tasks.
Files - Provides a repository in which you can upload files and share them with others.
Wikis - Permits individuals, groups, and communities to capture, share, and co-author information.
Forums - Allows individuals to share ideas with, and benefit from, the expertise of others.
Blogs - Provides the ability to create online journals that you can use to deliver timely information to others. You can use a blog to present your ideas and get feedback from others or learn from the expertise of others who blog.
Bookmarks - Helps you save, share, and discover bookmarks through this social bookmarking service.
IBM Lotus Quickr Connectors
Author, share, collaborate, and manage Connections community document library content in FileNet using desktop applications such as Microsoft™ Windows™ Explorer, Microsoft Office 2003 to 2010, Microsoft Outlook, IBM Lotus Notes®, IBM Sametime, and IBM Lotus Symphony™.
IBM Sametime Advanced :
Unified communications and collaboration core capabilities:
Secure, enterprise instant messaging
Federation with Public Instant Messaging services
File and folder transfer options
Integrated Voice (VoIP) and desktop video
Mobile device support
Open APIs and an extensible client
Online meetings - Persistent meeting rooms with native and third-party audio and video from both the rich client and the browser-based desktop meeting experience.
Instant share - Share or remotely control a computer desktop with colleagues.
Persistent group chat rooms - Create, enter, read, and contribute to ongoing chats at any time from the rich client or a browser. Users can be alerted to new content, events, and people in the chat room.
Broadcast communities - Create and subscribe to real-time channels devoted to various topics. Channel subscribers receive real-time alerts, ask questions via Skill Tap, interact with experts, create and respond to real-time polls, and join online group conversation.
Organizational tree view - Leverage an organizational tree view of your contacts to see the reporting structure of your company based on the corporate directory.
Bandwidth management - Bandwidth limits can be set to constrain the overall amount of audio and video on the network consumed by Sametime. Administrators can set policies to control bandwidth based on classes of users and locations.
IBM Sametime Unified Telephony Lite Client
IBM Sametime Unified Telephony Lite Client license enables the Sametime Connect rich client software to make and receive telephony and video calls when configured with a certified telephony or audio video environment.
addition to the rich set of social collaboration capabilities
independently offered by IBM Connections and IBM Sametime, IBM
Connections Suite V1.0 allows you to take advantage of existing points
Presence and awareness - Know if someone is available without leaving your IBM Connections environment.
collaboration - Leverage IBM Sametime broadcast channels to reach out
to IBM Connections Community members in real time with Instant Broadcast
Announcements, Broadcast Chats, and Polls.
card integration - Leverage business cards in IBM Connections and IBM
Sametime to see a person's availability and to access that person's
profile, blogs, wikis, communities, and more. Launch a chat session
directly from the business card by right-clicking on the person's name.
Here are a few examples of how these products can be used together:
From IBM Sametime
Reach out to the members of your IBM Connections community with instant broadcasts, polling, and announcements
Utilize a dedicated persistent chat room or meeting room with its own content library
Engage with compelling native and third-party audio and video in both the IBM Sametime rich client and browser-based online meetings
From within your IBM Connections environment
Determine if someone is available via presence awareness
Hover over an individual's name, and from the pop up business card, click to chat or start an instant meeting
With an additional click, move to a video or voice chat from the Sametime rich client chat window
From a user's IBM Connections business card in the IBM Sametime rich client chat window
Share or record your communication by adding your chat transcript to a relevant IBM Connections community forum or activity with a click of a button in the chat window
From the business card click to quickly see your chat partner's blogs, profiles, activities, bookmarks, communities, and more
From within an IBM Connections community
Access and use content libraries that leverage the capabilities of IBM FileNet Content Manager
Create, view, access, and manage corporate content and associated metadata stored in IBM FileNet Content Manager
Sametime, since the 7.5 days, has allowed users to access its basic presence and chat features from a variety of mobile devices. It allows us mobile people to not only reach others in an effective manner (it seems I am constantly getting off a plane and seeing who is available to me right now to deal with whatever issues are top of mind). But it also gives others more accurate information about when and how I can be reached... making presence a universal dial-tone, rather than one that is accurate only when I am at my desktop.
Sametime 8.5.2 extends native presence/chat to new platforms...specifically the great variety of Android devices that are sweeping the marketplace and filling our pockets and briefcases. And you Apple fan boys and girls (I am now officially one, having gotten my first Mac and iPhone within the last month) will see enhanced capabilities on iOS in the near future...watch this space!
But Sametime 8.5.2 goes beyond adding Android and paving the way for iOS devices. It is the beginning of a whole new approach to our increasingly mobile world. For example, we mobile folks can not only do IM functions, but Sametime meetings can now be attended from the mobile devices -- first from Blackberry, with Android and iOS to follow (you just have to experience a Sametime Web Conference on an iPad!)...watch this space!
With Sametime 8.5.2 we even have SUT on mobile devices. Previously, your mobile phone could certainly be a preferred device, with calls being routed to it by Sametime-contextual rules (geographic location, availability, etc.). And you could move calls to you mobile phone (and back again) from any other device. And you could even click-to-call someone and have your mobile phone be the one you use to talk and listen. However, you could not initiate an SUT call from the mobile phone (this was possible only from the Sametime desktop client). With the Sametime 8.5.2 native Android client, SUT users can initiate a call to any Sametime contact, Android contact, or phone number. This call is actually handled by SUT, ringing back the caller on the mobile phone and then completing the call to the other party. The advantages are: The caller shows as "on the phone" to other Sametime users The incoming caller ID shown is the caller's SUT unified number (not the mobile carrier number) Enterprise dial plans can be used for least-cost routing and roaming/toll charge avoidance
Of course, if you are interested in SUT calling capabilities on iOS...watch this space!
Finally, there are a couple of features of the Sametime 8.5.2 native mobile client that are particularly significant. These include using the phone's GPS for (optionally) showing location, converting incoming text chats to speech (e.g., when you are driving), and taking a picture with the mobile phone and including it in the chat you have with another Sametime user. This last capability, while not earth-shattering in itself, may be the most significant one we have ever delivered in Sametime mobile. That is because historically our mobile apps tried to emulate what you do on the desktop...taking into account mobile form factor and connectivity. The add photo to chat feature is the first one that rather than taking a desktop collaboration feature and adding it to mobile, takes a mobile feature and uses it for collaboration. This indeed is the hallmark of the new era of mobile UCC.
As I blogged about on NoJitter back in June ("The Future of UC is
Social" --> http://www.nojitter.com/blog/229900178?queryText=the+future+of+UC+is+social
), I disagree with the premise that it's either UC or social
collaboration, but not both. Enterprises for some time have been asking
to make UC part of a broader collaboration environment, including newer
collaboration capabilities such as blogs, wikis, forums and communities.
Users want a variety of tools to use, and more importantly, the ability
to pivot between various tools depending on the circumstances they're
in, and from the applications and environments they're working from,
whether business process applications, mobile device, e-mail client, web
application, etc. And many analysts have been seeing the same thing; I
believe Gartner just recently said by 2014 more than 20% of business
users will use social networks as their primary communication hubs, and
separately said that the distinction between UC and collaboration will
disappear altogether by 2013.
I also believe that, while many
recent UC startups and cloud offerings in the consumer space are
spurring innovation, the levels of security, policy management and other
administration features demanded by enterprises are going to stay out
of reach for many consumer-focused UC and collaboration vendors -- cloud
or on premises. Social collaboration, including voice and video,
generates a certain level of agida on the part of enterprise Legal, IT,
and Finance that has to be addressed by any serious vendor.
Microsoft and Cisco are by no means the only vendors integrating social
collaboration with unified communications. IBM has been doing this at
least since the launch of IBM Connections several years ago. Integration
with other IBM applications as well as with best-of-breed applications
and platforms through open standards-based APIs, has been the hallmark
of the IBM approach for some time.
What do you think? How fast do you think UC is merging with other collaboration tools? What are examples in your environments where this is -- or isn't -- happening?
A couple of days ago as I was driving to the office I was listening to a discussion on the radio about whether being always online and overloaded with information makes us more isolated or more connected. One side argued that being constantly bombarded with information from multiple sources makes us more aware but less focused and, as a result, more isolated. The other side argued that being more aware is good enough; that the nature of the work knowledge workers do does not require any kind of deep thought and that jumping from one task to another while being aware just enough to not screw something up is acceptable.
The first argument has some footing, in my opinion. Last year I did extensive research on finding ways for unified communications and collaboration tools to help address the pain points plaguing the banking industry in the face of the current economic crisis. I found that information overload breeds uncertainty and, with it, isolation. My research revealed that in cases where organizations face structural isolation uncertainty exacerbates the issues that prevent people from knowing what they need to know when they need to know it. I also found that even when structural isolation is not a problem there's a risk that information overload will cause us to just tune out and, as a result, we end up being less aware than we think we are. When we see this in the context of different areas of an organization needing to be aware of each other the result is what I called a communication dead zone.
The second argument is intriguing. It basically says that superficial awareness is the new normal. It says it's OK to know just enough to not screw up and I find this really disconcerting. It reminds me of how doctors interact with patients nowadays: they come in, skim over your chart, ask you to stick out your tongue, ask you a few questions, order a round of tests for you and they're gone; off to the next patient. That's being mildly aware for you but, hey, it is what it is.
But let me get to the title of this posting. We like to say that, in the past, people went to work and that today work comes to you. One could argue that when we went to work we were less isolated from our teammates and collaboration was the natural way to do things at work. I can see someone saying to me that being part of a virtual team scattered all over the planet makes us more isolated regardless of how many unified communications and collaboration tools we have at our disposal.
My previous job made me move to Austin. My manager at the time wanted her team to come to the office every day and to work together as much as possible. In those days our mission was to help business partners build applications on IBM middleware. The projects we worked on were complex, long, and had lots of moving parts and it made sense for us to be physically in the lab every day and to travel together when we went on site to work with partners. In those days we did not have much in the area of unified communications (Sametime 3.0 only did presence and instant messaging) and broadband was something you really came to the office for.
Then I moved overseas. I was the first member of my team to be (really) remote. In 1999 my telephony expenses were about $400 per month just for dialing three times a day for 30 minutes each time--just long enough to let Notes replicate--and to attend the few conference calls we used to have at that time.
As time went by and broadband became available work started coming to me more than it ever did.
As IBM started deploying Sametime 7.5 my phone bills went to zero and my conference calls started to multiply. Collaboration became the norm: I used to share my screen with my colleagues; I used to be on a voice chat session while logging in on remote servers; we abandoned conferencing bridges for long discussions and went with voice chat pretty much full time and things started to look more or less as they do today. I worked from my overseas home most of the time when I wasn't traveling. I came to Austin from time to time but I was not really required to anymore. The job had changed and the requirements had changed and, thanks to the new tools me and my teammates were given, we were not isolated from each other.
I must say, though, that when work came to me I had an advantage: the years coming to the office left me with good friends with whom I still get together regularly. Isolation doesn't stand a chance in the face of long-lasting friendships.
When I changed jobs and joined the Sametime team in 2008 isolation did become an issue at first even with an ever richer set of unified communications and collaboration tools. I was being bombarded with information from all sides (the whole fire hose analogy) and I was now part of a group of people who were perfect strangers to me.
I went from an outward-facing environment in which my manager's job was to shield me from the internal workings of IBM to a situation in which my job was to master those very internal workings I had comfortably ignored since 1996 when I joined the company.--I'm still working on that today.
Work came to me all right and, with it, isolation. I learned that, when work comes to you, having the latest and greatest in unified communications is not enough without a healthy dose of collaboration tools. Our humanity, the instinctive side of us recognizes one and only one kind of human touch: actual human touch. I think our primate selves cannot register a chat session or a conference call as equivalent to meeting another human in person no matter how much we try. Body language doesn't translate very well over a headset and it's arguable that even telepresence and video chat may not be enough.
What helped me get over my isolation and the fact that I was part of a team of people I knew nothing about was the collaboration bit. Unified communications by itself won't to the trick to stifle isolation in cases where there's no preceding rapport among humans. When you introduce collaboration tools as the context driving the interactions among people isolation is less likely to occur. Collaboration tools provide a catalyzer, a filter that helps us keep the focus where it should be.
Collaborative environments help us learn more about the other humans in our group and allow us to get a glimpse of the personalities. This is funny--you learn all these things not from people's body language but from the way they talk on the phone, their writing style, the way they use graphics in presentations, their style for structuring information, etc. Eventually strangers become teammates and, with a bit of luck, they may even become your friends.
In conclusion, the first argument is dead on. It happened to me. The counterargument is also right but it's not ideal. Being aware just enough to not screw things up is not a good thing. Unfortunately this is the new reality. I don't have too many chances to get together with my new teammates. They're not total strangers to me anymore but I can't say we know much about each other besides what we do at work (I do know David Marshak is also a photography aficionado).
The good news is there are ways to cope with the new reality: a healthy combination of unified communications and collaboration tools can help prevent becoming isolated. The thing is that learning to take advantage of collaboration tools takes more time than learning to use unified communications tools. All we need to do then is be aware of that fact, be patient, and, as it's printed on the cover of the Hitchhiker's Guide to the Galaxy: "DON'T PANIC".
Ever since I happened upon an exhibit of Japanese post-war consumer design at Design Museum London back in 1992 (the miniature cars! the sleek juicers! the radios encased in melamine!), I've been somewhat enamoured with design. When you are (or like me, used to be) an engineer, it's too easy to put function over form. Great design doesn't put form over function, but instead marries the two seamlessly in order to solve real human problems in a way that feels natural.
In the words of our own Thierry Nicolle - EMEA’s IBM BUE’s experience on our new Voyager PRO UC:
Plantronics Bluetooth Headset is delivering the best Unified Communication Experience on Sametime I ever had. Not only this headset is extremely well designed and easy to use but is also providing unique capabilities in Sametime environment . For instance: the new ‘ Smart Sensor feature’ that ‘automatically‘ answers any inbound call when you place the headset on your head is a fantastic feature and the Plantronics Call control plug ability to ‘roam’ from your PC / desktop up to 33 feet (10 metres) away to multitask and remain ‘connected’ to [Sametime Unified Telephony] calls. [And] meetings with its multiple call handling features provides real freedom and extra productivity benefits. After trying this headset I simply cannot work without it…
Speaking from my own experience, it is a visually engaging piece of technology. And it really does enhance your mobility and productivity.
I'm probably a little late to this particular debate, seeing that it started on November 9. The CRM Magazine Blog highlighted a debate going on, started by Nick Jones over at Gartner, asserting that unified communications is a Big Vendor Scam. What I found interesting was Mr. Jones' relating UC vendors Cisco and Microsoft as "dinosaurs in a world of fast-moving furry mammals":
“[this] ill-assorted mix of technologies that vendors want to sell in a
single bundle because it’s convenient for them,” is actually useless to
employees; Twitter, Facebook, and Skype are much more attractive to
consumers and are a lot more “fashionable.”
I have several problems with his argument:
Integration and interoperability to end-users is far from useless. Having to switch constantly between applications is rather distracting and productivity-sapping. I'm an eager technologist, so if I find the "switching costs" of going between applications an irritant, I can only imagine the psychic cost for the average worker. The ability for Sametime to integrate with the way I want to work is hugely important to me as an end-user. I can use Sametime without ever leaving my Notes environment (or, Outlook if you so choose), I can integrate with Twitter and Connections in a single dashboard (oh, yes it does - just take a look at this nifty little Status Updatr Plug-in on OpenNTF), I can use Sametime within a Portal, etc. Certainly we have a longer way to go, especially as communications tools continue to innovate, but there's always going to be a balance between bringing in what's new vs. conservatively sticking with what works.
Twitter, Facebook and Skype are attractive to consumers because they're free, not necessarily because their capabilities are better. I've been using all three for quite some time now, and while I would definitely describe them as "fashionable", their user interfaces, capabilities, changing terms of service, and quality of service leave much to be desired (just one recent example: a LifeHacker comparison of Skype with iChat and GoogleTalk shows they all have work to do).
Quality of Service matters. You get what you pay for, and free means you get less. If my PBX failed as often at voice quality and video quality as my recent Skype experiences, I'de be fighting my IT department tooth and nail. Just another example: I gladly pay extra for a Mac because I can use iChat to integrate all my various personal chat networks (including Facebook, AOL and GoogleTalk). That's real value I'm willing to pay for as a consumer, so businesses are willing to pay for similar integrative capabilities for their users.
And a pedantic quibble - a Ponzi scheme assumes you're robbing one customer to pay the previous one, which eventually comes crashing down like a house of cards. I like a competitive dig as much as my competitors do, but I would never accuse Microsoft nor Cisco of trying to do that. No serious vendor in their right mind goes that route, it's business suicide. So if you want to claim a vendor might be over-charging and under-delivering, go for it. But calling it a Ponzi scheme just comes across as needless provocation.
Perhaps it's IBM's different viewpoint on unified communications. We're not looking at it as if it were a single stack of capabilities - there are simply too many different capabilities involved and the mix of what's important is unique to each enterprise. That's why we take an open platform approach vs. a single-stack approach. So that we can learn from, and integrate with these fast-moving furry mammals. Consumer technologies do tend to be leading indicators of where enterprise technologies are going, so it's very important keep an eye on what's happening there. And an open platform approach where you can (quickly) integrate these new capabilities can only help.
IBM today announced new cloud-based collaboration services to help U.S.
Federal government organizations reap the benefits of social computing. The new set of social collaboration services, including IBM Sametime, delivered on IBM's Federal Information Security Management Act (FISMA)-compliant Federal Community Cloud, addresses the administration's drive to adopt a "cloud-first" policy which is designed to help the government improve its overall IT efficiency and delivery of services to citizens. By having Sametime as part of a FISMA-compliant environment, IBM is able to provide a roadmap for unified communications as a service for those organizations looking for FISMA-compliant delivery.
Following up from our July 18 Business Partner session on Living Social with UC, I modified our presentation a bit to make it a more general story on how unified communications can work together with Enterprise 2.0 capabilities to help your enterprise become a social business. The benefits of both together really are a 1+1 > 2 story. I would very much appreciate your feedback, as this is the first time I've personally posted a presentation to SlideShare.
Not only am I catching up from Enterprise Connect 2011, but also from another excellent Unified Communications industry event that IBM attended recently, the UC Summit 2011. Much like Enterprise Connect and Lotusphere, we remembered to bring our video cameras to record some video of IBM Business Partners, and industry pundits, on what they were up to at the Summit, and what was on their minds when it came to IBM Unified Communications and Collaboration solutions and IBM Sametime. Here's a few videos for your viewing pleasure.
I'm excited to let you know that today at Enterprise Connect, ShoreTel announced the general availability of ShoreTel Communicator for IBM Sametime!
ShoreTel Communicatorcombines the power of ShoreTel’s IP telephonyand unified messaging with the real-time capabilities of Sametime. It integrates into both IBM Sametime and Lotus Notes and providing many great features such as tightly integrated visual voice mail and remote call control with user's contacts and calendar. There's also an option to “camp on” when a colleague is on the phone or has an unavailable presence, letting the system notify you when the person becomes available.
Read more about it here in their press release as well as a great customer success story with FIDM:
As you saw from our posts this week, we've been busy at Enterprise Connect. All in all a good show, attendance was up, and we had some solid traffic and conversations in the booth and in the panels we participated in. We'll hopefully have a summary for you tomorrow or early next week.
In the meantime, the press continues to highlight IBM unified communications. The latest two articles cover the growing importance of both social business and video collaboration, two areas where Sametime and IBM participate strongly. eWeek published an article on Socialtext's integration with IBM Lotus Sametime allowing customers to conduct real-time, one-to-one chats with their business contacts:
Socialtext 4.6 now integrates with IBM Lotus Sametime and Microsoft Office Communicator instant messaging products to allow customers to conduct real-time, one-to-one chats with their business contacts. Sametime and Communicator join AIM Yahoo and Skype as instant messaging tools Socialtext supports.
IBM has announced a Vidyo plug-in for Lotus SameTime that it claims offers videoconferencing capabilities comparable to Cisco Telepresence. Vidyo calls it "personal telepresence," and it may soon be available on your desktop, if you're a user of IBM's Lotus SameTime. "Just as SameTime users can go into a voice communication from an IM chat session they'll be able to do HD-quality multi-point videoconferencing," said Vidyo director of product marketing Mark Noble.
As one of the SametimeBlog managers, I'm always looking for more conversation opportunities with you, our readers. So in addition to our Business Partner Tuesdays and Friday Funnies sections, today I'm introducing a new, hopefully weekly every Friday, the IBM UC News Roundup. We'll bring you a summary of IBM- and Unified Communications-related stories in the press and blogosphere, and add our own thoughts as well.
Hopefully you find this new section valuable. As always, we thank you for making us part of your regular reading, and looking forward to your comments, questions, and conversation.
Although not technically in the week of August 2, the big story, of course, is today's article in CIO.com, "IBM to Accelerate Mobile Unified Communications". IBM continues to see Unified Communications, and mobility, as very important components of the collaboration market, and it was nice for our General Manager, Alistair Rennie, and Rob Ingram, our senior offerings manager, to talk to CIO Magazine about these trends and where IBM plays. Don Van Doren, a principal with Unicomm Consulting, had some nice things to add to the article as well:
"Van Doren also ranks IBM as being far ahead in its social networking software for business with Lotus Connections tied into presence and with its capabilities for mining information within the corporate network to enhance finding the right people for specific tasks. "They've been working on this four or five years," he says. "Cisco is just starting to do it...[and] IBM is aligned to do well in battling its primary competitor, Microsoft, [says Don Van Doren]"
And Alistair also linked in the coming 4G deployments as well:
"Over time, as businesses deploy 4G handhelds, IBM will fully support mobile collaboration "on the mobile device of choice" and treat the collaboration features as services, not a stack of available features but an always-available set of tools, Rennie said."
There were two stories we followed this past week. Following a blog post from Gartner’s Craig Roth on Project Northstar, IT Business Edge blogger Loraine Lawson has chosen to continue the discussion, focusing on Project Northstar as IBM’s “Grand Theory.” Overall, Lawson is supportive of the technology, particularly it's promise to integrate unified communications and other collaborative tools and capabilities. We, of course, whole-heartedly agree:
And this one is particularly nice, because it promises to integrate across unified communications, social software, mobile technology and rich media, Roth writes. IBM includes an even more exciting integration story among its five key NorthStar principles…”
UCStrategies published a podcast with IBM's Caleb Barlow discussing IBM Lotus Foundations and its integration with ShoreTel. A key element of providing unified communications to Small and Medium Business (SMB) is a focus on lower up-front investments in both capital and IT resources. The needs of SMBs might be similar to larger enterprises, but the resources are usually more constrained. The IBM Foundation for Smart Business program and products are exactly about that, and UC is definitely part of the mix:
...The Foundations appliance out of the box: it’s a file server, print server, web server, mail server, anti-virus, anti-spam, firewall, VPN, you get the idea... ...As IBM, we want to maintain an open relationship with all of our partners. ShoreTel is the first to have a solution available, but we have publicly announced that we’re also working on similar capabilities with Mitel, NEC, and BroadSoft...
Just a quick reminder to our Sametime audience. As we blogged about a month ago, our friends over at Wainhouse Research are still soliciting responses to their 2010 Unified Communications and Collaboration End User Survey. Your responses will help develop a clearer understanding of the unified communications marketplace. This
survey should take 5 - 8 minutes to complete! And as an added bonus for your time, Wainhouse will select ten
respondents to win a $50 Amazon.com gift certificate. Hurry: the survey closes July 30!