The Sametime Blog
Jacques Pavlenyi 1000002W2A firstname.lastname@example.org Tags:  internet-telephony sametime award unified sut telephony 1 Comment 2,199 Visits
Internet Telephony has just awarded IBM a 2009 Product of the Year Award for IBM Lotus Sametime Unified Telephony. "IBM has proven its commitment to quality and excellence while addressing real needs in the marketplace,” said Rich Tehrani, CEO, TMC. “We’re happy to recognize and honor IBM for their development of IP communications technology. We look forward to more innovative solutions from them in the future.” A complete list of Product of the Year winners is published in the February 2010 issue of INTERNET TELEPHONY magazine (www.itmag.com). For more information about TMC, please visit TMCnet.com.
We're very proud of the 2009 launch of Sametime Unified Telephony. This also comes on the heels of IBM winning the 2009 TMC Unified Communications Excellence Award for our IBM Global Technology Services Converged Communications Services for Lotus Sametime Unified Telephony. The combination of our award-winning software, services, hardware and industry expertise uniquely positioned IBM in 2009 as a leader in unified communications, and we look forward to an even stronger 2010.
Marlon Machado 100000PEST email@example.com Tags:  api web-2.0 sametime toolkit sametime-proxy 1 Comment 1,839 Visits
I'm working on the slides for the session I'm going to present at Lotusphere 2010. The session title is JMP201 IBM Lotus Sametime for Web 2.0. The session is really about the Sametime platform and the Sametime SDK with an emphasis on the significance of the Sametime Proxy 8.5 Toolkit.
The more I learn about the Proxy and the Proxy Toolkit the more I like it. I honestly think it represents the easiest way to enable Web applications for unified communications services. It's amazing how easy to use the toolkit is. The footprint it imposes on a Web page is minimal and yet it's gentle enough to be fully customizable.
I like the fact that it has an encapsulation layer that makes it backward compatible with the STLinks and Sametime Connect Web toolkits. I also like the fact that, if it detects that the Sametime Connect Client is running on the same desktop as the Web page, all requests go to the Connect Client through the Connect Web toolkit, which broadens the integration picture from Web pages all the way to custom applications through the Sametime Helper toolkit. The possibilities are endless. I like that.
There are going to be several sessions about the Proxy 8.5 Toolkit at Lotusphere 2010. Make sure to check them out if you're interested in learning more. Check out John's December 2 posting for more details.
Marlon Machado 100000PEST firstname.lastname@example.org Tags:  greenhouse utilities sametime sametime-configuration sametime-9 serviceability 502 Visits
The IBM Serviceability Tool for Sametime is definitely getting better with age. The team has been busy refining it and giving it more muscle to make Sametime 9 deployments easier, faster and predictable. This week we're adding some cool new features I'm sure you all are going to like. Here's the list:
Here's a few screenshots for your viewing pleasure.
This is the new Configuration Compare view:
This is what the new Diagnostic Viewer looks like:
I mentioned the diagnostic analysis view includes custom filters. Here's what that looks like:
And, finally, here's the new network scan feature:
As always, remember the IBM Serviceability Tool for Sametime is available for download from the Solutions Catalog in Greenhouse. You can get it here.
Marc Pagnier 120000EMXB MARC_PAGNIER@US.IBM.COM Tags:  s9 mobile sametime9 sametime 1,436 Visits
As we are moving into the fourth quarter of the year, we will have more news to share on Sametime 9... Today, I am sharing a teaser of some of the mobile capabilities that will soon allow you to take advantage of the new Sametime 9 infrastructure that we shipped on September 20th. Come back soon to this site to find out exactly when this will be available in your favorite app. store.
Here is Luis Benitez's recording that he posted on youtube today, and specifically the sequence that starts at 02:44.
Marlon Machado 100000PEST email@example.com Tags:  sametime-configuration sametime-serviceability sametime-installation sametime-utilities sametime 2,953 Visits
Great news! The new IBM® Serviceability Tool for Sametime® (version 8.5.2.x) is now available for download. V8.5.2.x is the first release of this tool and it will be enhanced by IBM Sametime Development with periodic updates. The IBM Serviceability Tool consists of the following four components.
The Sametime Configuration Validator is a plug-in designed to load the entire configuration information for your Sametime environment, and validate the configuration. It examines configuration settings to verify consistency, and then produces a Configuration Report.
Sametime Support Bot
The Sametime Support Bot plug-in provides a Sametime bot within a Sametime Community. Sametime users can contact the Sametime bot and receive automated responses that can be used for troubleshooting or for reporting a Sametime issue. Data is collected, and then administrators can generate a PDF report of the collected data to submit to IBM Support.
Sametime Community Monitoring
The Sametime Community Monitoring plug-in provides a view for monitoring the Sametime Community Statistics generated. Updates can be configured from 5 secs to 10 minutes. The administrator can monitor multiple Sametime Community Servers and see totals, such as current log-ins for example, across all servers and for individual servers. This component is for live monitoring only.
Sametime Deployment Planner
The Sametime Deployment Planner is a plug-in that helps to expose what the new 8.5.x product servers and features have to offer. Additionally, it reveals tips and tricks for successfully planning and deploying the environment.
Supported Sametime Versions
This tool is designed for use with all Sametime components versions 8.5 and later as well as Sametime Community 8.0, and later.
How to get it
Access the downloads from the IBM Serviceability Tool for Sametime Community on IBM Greenhouse:
Feedback such as information on problems, enhancement requests, and usability concerns can be posted to the IBM Serviceability Tool for Sametime community on IBM Greenhouse. IBM reviews all feedback but makes no commitments regarding changes to the product or its documentation.
Lisa D Harris 0600018H1K LHARRIS2@US.IBM.COM Tags:  press_release ucc sametime enterprise_connect telephony shoretel soco 1,524 Visits
I'm excited to let you know that today at Enterprise Connect, ShoreTel announced the general availability of ShoreTel Communicator for IBM Sametime!
ShoreTel Communicator combines the power of ShoreTel’s IP telephony and unified messaging with the real-time capabilities of Sametime. It integrates into both IBM Sametime and Lotus Notes and providing many great features such as tightly integrated visual voice mail and remote call control with user's contacts and calendar. There's also an option to “camp on” when a colleague is on the phone or has an unavailable presence, letting the system notify you when the person becomes available.
Read more about it here in their press release as well as a great customer success story with FIDM:
Marlon Machado 100000PEST firstname.lastname@example.org Tags:  sametime mac-os windows-8 support 3,204 Visits
I'm happy to report that we have just published a fix that enables Sametime 8.5.2 IFR 1 client support for Mac OS 10.8 and Windows 8. You can read more about it and actually get the fix here.
developerWorks just published a white paper by Sneha Heda, Bhavuk Srivastava and Yue Lin titled Simplifying your IBM Sametime deployment using an efficient topology and automated scripts. The paper brings together three experienced Sametime developers who know a thing or two about Sametime deployment--including what not to do when doing so.
Our development team has been working very hard in automating installation tasks to minimize the pain of installing IBM Sametime. I know ... I know ... it's no picnic but, then again, Sametime ain't no toy, so ... Anyway, this white paper takes you over everything you need to know to deploy Sametime servers on Linux using the new script-based deployment tool we've been working on over the past few months. The tool allows you to sketch out more than one deployment strategy (we call them "models") and it helps you pick the most cost-effective one. This is all based on best practices and well-known deployment scenarios. The article includes sample deployment models for Sametime Advanced, Meetings, etc. so you can get started.
If you're in the business of deploying Sametime make sure to take a read. I think you're going to like it. You can find the paper here.
We've always said we play well with others. We play especially well with our friends at Polycom. Here's what that looks like:
SES, a global satellite operator based in Luxemburg, has just deployed a large enterprise video infrastructure (56 video conferencing rooms across 22 global locations) powered by IBM Sametime and Polycom RealPresence. The solution leverages Polycom HDX room systems (including HDX 8000) and IBM Sametime to help over 1,300 employees from 22 locations work together and collaborate in a social environment.
The solution solves one of the problems we've set out to solve from the very beginning: help businesses minimize travel expenses. At SES, the savings so far amount to approximately 60% of what the cost would have otherwise been.
Another interesting thing here is the sheer size of the deployment (I'll say it again): 56 video conferencing rooms across 22 locations around the globe serving over 1,300 employees. Keep this in mind: this is not a chat infrastructure. This is an enterprise audio and video infrastructure. We definitely play well together, don't we?
You can find out more about this story here. Check it out.
Marlon Machado 100000PEST email@example.com Tags:  sametime android meetings mobile 2,726 Visits
I'm happy to report that the IBM Sametime Meetings app for Android is available for download at the Google Play Store. This is a full-fledged meetings client that includes support for IBM SmartCloud for Social Business which, by the way, is now powered by IBM Sametime too.
This brand new app includes:
- Support for Android 2.2 and above
- Support for on-premises Sametime Meetings
- Support for IBM SmartCloud Meetings
- Create, delete and edit meeting rooms
- Manage meeting room permissions
- Configure meeting room servers via URL
- View and share meeting room library contents
- View shared screens and applications
- Manage meeting room documents(upload, download, rename, delete)
- Send and respond to instant polls
- Anonymous room entry
- Chat with meeting participants
- Chat notifications
- View participants list
- Raise and lower hands
- Leave a meeting
- Search rooms by name or by room owner
- Recent Meeting Rooms view
- My Meeting Rooms view
- Favorite Meeting Rooms view- Creation of meeting reports
- Lecture-style meetings
- Waiting room
- Join by SmartCloud room ID
- View scheduled meetings from your calendar
As with all Sametime Mobile apps, it works with IBM Sametime 8.5.2 IFR 1. If you don't have it installed you can connect to IBM SmartCloud for Social Business or to IBM Greenhouse--it actually comes with predefined connectivity to both environments; all you need to do is provide your user ID and password.
Make sure to download it. Play with it and give us a rating (5 stars are very welcome) on the Play Store.
Marlon Machado 100000PEST firstname.lastname@example.org Tags:  video notes connections sametime 2,270 Visits
Here's a very nice example of what we mean by Social Communications. This video shows how IBM Sametime integrates with Connections and Notes Social Edition in a real-life use case. Check it out:
Today we posted an important update to our Sametime Mobile for Android app on the Google Play Store (here).
This new client is designed for both, phones, and tablets. It has an updated user interface, improvements to chat history management, and better management of multiple communities.
Chris Reckling has posted some nice screenshots on his blog (here). Check it out and, if you have an Android device, feel free to upgrade to this new release and let us know what you think--as long as it can be expressed as a five-star rating on the Play Store (wink, wink...)
Marlon Machado 100000PEST email@example.com Tags:  macintosh sametime mac-os plantronics 2,314 Visits
Our good friends at Plantronics announced this week the latest release of their Spokes software family of products. Spokes provides the foundation that makes Plantronics headsets operate as seamless extensions of UC clients such as IBM Sametime Connect.
Plantronics uses Spokes as the basis for the Plantronics Plug-in for IBM Sametime, which enables integration of a large chunk of the product family with Sametime Connect. When you have the plug-in installed, you can initiate and pick up calls, put them on hold, mute, unmute and end both, Sametime Voice Chat sessions and Sametime Unified Telephony calls directly from the headset. If the device you're using happens to be a Calisto speaker phone, you can also dial directly from the device if you're calling phone number from your SUT unified number.
The Plantronics Plug-in for IBM Sametime on Windows has been around for a while. I personally use it every day because it makes my Savi W730 and my Voyager Pro UC V2 work they way they're supposed to with my Sametime 8.5.2 IFR 1 environment on Windows 7. Well, this week's announcement brings lots of good news for Sametime users because, after an intensive Beta program with a bunch of folks inside IBM, the plug-in is now available for Mac OS X as well.
Congratulations to the Plantronics team and, as always, thanks for their continued support for the Sametime platform.
You can find out more about all the cool features available with Spokes and the Plantronics Plug-in for IBM Sametime here.
Marlon Machado 100000PEST firstname.lastname@example.org Tags:  tech-preview meetings statisctics sametime 2,819 Visits
We're proud to announce availability of the new IBM Sametime Meetings Statistics Utility.
The IBM Sametime Meetings Statistics Utility is a server-side enterprise application that is installed on an IBM Sametime Meetings Server. The application samples values for total rooms, active rooms, unused rooms, active users, library count, and library size once a minute and stores the values in a new database table. The application also provides the ability to generate HTML reports based on these values grouped by various time periods (hour, day, month, year).
This is a technology preview for IBM Sametime Meetings version 8.5.2 IFR 1. It is available for download free of charge at IBM developerWorks (here).
I was in Dallas last Thursday attending the All-Hazards 2012 Summit with our friends from UnifiedEdge and I was told that they were getting ready to put out a press release with our colleagues from the Intelligent Operations Center for Smarter Cities team. We were so busy that I forgot to ask what the press release was all about. Well, it just came out today and it's pretty exciting.
The City of Davao in the Philippines will "... scale-up its existing Public Safety and Security Command Center (PSSCC) by integrating city operations into a single system ..." That system is IOC along with IBM Sametime and UnifiedEdge RadioConnect and other key technologies.
This is pretty cool. The PSSCC will provide first responders and city personnel with state-of-the-art situational awareness: GIS, GPS, real-time video feeds, presence and live communication channels (phones, radios, IM, video, etc.) powered by IBM Sametime and UnifiedEdge RadioConnect.
Congratulations to the IOC team and to our partners at UnifiedEdge. This is an exciting project. Davao is the second largest city in the Philippines behind Metro Manila. According to the 2012 census it has a population of over 1.5 million people and it's the 87th fastest-growing city in the world according to the City Mayors Foundation.
You can find the full press release here to learn more.