I've discovered that keeping our Business Partner features to just Tuesdays wan't enough. So instead, we'll feature our Business Partners more throughout our weekly editorial calendar.
Today's IBM Business Partner Feature is about Lionbridge. On Wednesday, they announced the GeoFluent IM for IBM Sametime solution
. This solution will help IBM Sametime clients collaborate more effectively with non-English speaking colleagues, partners and customers:
“Today's dynamic workforce is increasingly globally dispersed, multigenerational and multicultural,” said Caleb Barlow, Director, Unified Communications and Collaboration, IBM. “As globally dispersed organizations move towards becoming social businesses, the challenge of resolving real-time barriers of language translation is critical. Today’s always available, socially-connected organizations need to communicate seamlessly with networks of partners, clients and suppliers, regardless of location, time-zone or language.”
We encourage you to join Lionbridge and IBM for a webinar
on August 23rd to learn more about increasing social communications across borders with multilingual unified communications. Please register for the webinar here
As a native English and French speaker, I have to say this is pretty cool. I've seen the real-time translations in action, and it makes cross-language real-time communication SO much easier. It won't replace professional translators for all use cases, but for the majority of day-to-day real-time translation work, it's a great solution to look into.
Yesterday as part of the IBM Sametime 8.5.2 release, we introduced the IBM Sametime Unified Telephony Lite Client (aka "SUT Lite Client") This offering provides an exciting opportunity for customers to start down the UC path. This new communication option, lets users make and receive voice and video calls from their desktops using the Sametime Connect Client as a rich, standards-based audio/video softphone.
As a video endpoint, the SUT Lite client allows users to make and receive video calls with other video end-points, including conference rooms and telepresence systems, other software clients, desktop and deskside video hardware units, and video media control units (MCUs). Using video conferencing can reduce the need for face to face meetings, thus reducing the loss in productivity and costs of travel, and enabling more engaged interaction than a audio-only experience. As this is enabled from the Sametime Connect client, the users access this added functionality as part of the same familiar Sametime UC experience
Likewise, for voice calls, SUT Lite client acts as a softphone that can be used from virtually anywhere a user has internet connectivity. On the road, making calls directly from the computer can reduce costs by avoiding long distance charges, cellular costs, including roaming costs which can be quite high when traveling internationally.
Users have easy access to softphone controls including incoming call notification, click2call, dial, hang-up, volume control, and mute. As users need the features of a full SUT license (move calls from device to device, single-number reach based on location and context, visual conferencing, etc.), they can upgrade without major changes to the user experience.
The IBM Sametime Unified Telephony Lite Client is easy to deploy and does not require any additional hardware or software over Sametime Standard. It simply requires a SIP trunk to be configured between the Sametime Media Manager and a certified SIP environment.
Planned availability date is June 10, 2011 and the per user price is $53.00 SRP
On behalf of the entire IBM Unified Communication & Collaboration organization, I am pleased to introduce IBM Sametime 8.5.2 (Standard, Advanced and SUT). This is an absolutely jam packed release that continues to deliver against our "UC2" vision. More importantly, this release helps position Sametime as a critical part of your Social Business Platform... making it possible to find, reach and collaborate with your colleagues, customers and partners when and how it is most beneficial.
Here's an overview of whats new in this release:
New in Audio / Video (av):
- Native and third-party audio and video in browser-based online meetings.
Sametime 8.5 made it easy to access meetings through the Connect client or through a browser. Now we've added audio video to the browser experience. You can leverage our own native capabilities (up to 20 people with switched video) or use third party audio, video conferencing and telepresence systems for more robust capabilities. Either way, all it takes is a a small browser plug-in (2 mb).
- Standard-based Network Address Translation (NAT) support and Firewall traversal for Audio & Video.
This bit of infrastructure makes it easy to use av with customers, partners and anyone outside of your network.
- Bandwidth management tools to protect the network by managing audio and video usage.
Protect your mission critical applications by controlling how much bandwidth is allocated to av overall, how much is allocated to different classes of users and locations and politely prevent av sessions from connecting if there is inadequate bandwidth.
- Support for dual Telephone Conferencing Service Provider Interface (TCSPI) adapters.
This enables simultaneous integration with multiple audio and video conferencing systems and gives users the choice of which makes the most sense for them.
New in Mobility:
- A new Sametime client for Google Android devices
Text to speech reads you incoming messages, embed images in Sametime chats, update your location through the phone's GPS and initiate SUT calls.
- A new Sametime Meeting client for Research In Motion (RIM) Blackberry devices
New in Telephony:
- SUT Lite Client License
An easy way to get started down the UC path, this new license turns your Sametime Connect client into a simple softphone. It requires minimal configuration (a SIP trunk from the Sametime Media Manager) to make or receive voice or video calls.
- Intelligent number recognizers within the chat window.
Sametime will now recognize phone numbers sent to you via instant message and let you click on them to dial.
- Active speaker notification in ad-hoc conference calls
- SUT Dialer on Google Android devices
Change your preferred SUT device and initiate SUT calls while mobile. Call recipients will see your unified number and other Sametime users will see when you are on the phone.
New in Sametime Advanced
- An infrastructure refresh that improves both scalability and deployability.
Sametime Advanced helps you interact with communities of users (for example, your IBM Connections Communities) in real time. A great way to tap into experts you don't personally know right when you need them.
Of course, there's more. For all the details, please see the SUT announcement letter
and the Standard / Advanced announcement letter.
We'll be deep diving into all of these capabilities and more on this blog over the coming weeks.
On behalf of the entire Sametime team, I am pleased to announce that Sametime 8.5 will be available for download on December 22nd. Happy Holidays!
IBM Lotus Sametime 8.5
represents the next generation of unified communications and collaboration
software. As you can see, we've packed in quite a bit into this release:
- A new online meeting experience that is integrated into the IBM Lotus Sametime Connect
client. Join a meeting with a single click. Easily invite others by dragging
their names from the contact list. Accept meeting invitations with a single
click. Upload meeting materials via simple drag and drop.
- New zero-download, browser-based chat and meeting clients that extend
the desktop experience to wherever the user is working.
- A new standards-based audio and video infrastructure that enables more seamless interoperability
with third party audio and video conferencing systems.
- New audio and video codecs that provide higher quality native voice and
video services for a more compelling collaborative experience out-of-the-box.
- New Web 2.0 APIs that let developers embed Sametime capabilities into Web sites
and applications so users switch context less.
- A new, browser-based Apple iPhone chat client, support for the Blackberry
Storm, and an improved mobile client for Microsoft® Windows® Mobile devices.
- New social views that make it easier to find the people you collaborate
with the most.
- Deeper integration with Microsoft and Lotus products
- A new System Console that centralizes infrastructure configuration, deployment,
management, and policy management for all Sametime services.
We'll be exploring all of these capabilities in the new year... but Sametime 8.5 is really about simplicity. Simplicity promotes adoption and adoption creates return on investment.
Ask yourself these questions: How often do you loose the first ten minutes of a meeting providing instructions on how to log into the web conference? Have you invested in video conferencing systems that sit unused because no one knows they're there or how to use them? Do you want to deliver unified communications services into the applications your employees already use? Do you have a mix of communication and collaboration systems that are difficult to use, isolated and underutilized? If so, Sametime 8.5's unified user experience and open integration can help make UC simple for users, leverage those existing investments and drive real business value.
For more information, you can read the Announcement Letter
or visit the new Sametime web site
As you are hopefully aware, we made many enhancements in Sametime 8.5.2
that help you collaborate more effectively and easily with colleagues outside your firewall. Sametime 8.5.2 browser-based meetings with audio
and video can help you build deeper relationships with customers and business partners, eliminate
expensive monthly fees from hosted meeting services, and reduce the need for audio conferencing, voicemail, and even travel. If those weren't reason enough to buy now, here's one more.
For a limited time, the commercial IBM Passport Advantage® Relationship
Suggested Volume Prices (RSVP) and Passport Advantage Express® Suggested Retail Price (SRP) for
selected eligible new IBM Sametime Standard
for Extranet Processor Value Unit and Sametime Advanced Extranet Processor Value
Unit products have been reduced by 75%
. This means it's now more cost-effective than ever to experience rich online collaboration with customers, partners, vendors and more.
Orders must be received by IBM on or after August 2, 2011 but no later than December 31, 2011. This discount is available worldwide except in Japan.
For a list of eligible products, and additional details, restrictions, applicability, and all the standard legal boilerplate fine-print
, please refer to the specific links provided below:
Over the past couple years in my role as Product Manager for Rich Media in Sametime , I’ve been excited about the great new video capabilities we were introducing in Sametime 9 and the business value the continuous presence experience could bring to our customers. However, I must confess that I was less than enthusiastic about using it myself. Certainly not the endorsement you would expect from the Product Manager – but hear me out.
Like many people, I don’t particularly like being on video. Maybe it’s due to feeling self-conscious or maybe it’s just a generational thing. Face it, I’m not only over the hill – but I’ve made a good start down the other side! However, sometimes in life you’ve got to do things you’re not comfortable doing – and as Product Manager for Rich Media, this was one of those times.
I started using our new video platform as soon as it was ready – okay, even before it was ready. In the beginning, the main purpose was testing. We would initiate a video call, wave at each other, ask the proverbial question “can you hear me?”, and hang up shortly thereafter. We were still falling back to telephone calls and dialing into an IBM conference bridge for most of our discussions.
As we got into the beta stage, within our Product Management team, we started using it more frequently for real conversations. The discussion might be as adhoc as “Are you seeing this behaviour in the Sametime 9 client?” – but instead of simply IM’ing or making a Sametime Unified Telephony call, we actually initiated an AV call. With the Sametime 9 Connect client, it’s a single click to escalate a group chat into a multi-way video call.
It wasn’t long before we were using Sametime 9 Meetings with AV for our regular team meetings. I would typically undock my video window to move it to my second monitor, allowing me to maximize the shared content pane on my laptop screen (perhaps another generational thing...). As a team that’s distributed across the US and Canada, we don’t “see” each other regularly. With video, the experience became more personal - we had a chance to see each other’s workspaces, we learned who talked with their hands, and we were able to quickly see when someone was in agreement or possibly confused. Most importantly, our interactions became more engaged.
Like many people in other organizations, IBMers are guilty of multi-tasking. When talking on the phone – or participating in an audio conference call – it’s common to try to respond to that urgent email or polish up that slide deck needed by the end of day. It takes resolve to ignore everything else – and truly focus on the current topic and conversation. I found continuous presence video can quickly have a big impact on reducing the multi-tasking and improving the focus in the discussion and result in more effective meetings. There are a couple reasons - first by seeing the speaker and other participants, one’s attention is drawn to the meeting and visual cues and body language become part of the communication. The other reason? Well when one is on video, one is less likely to multi-task as others on the call will detect the lack of attention. In some ways, video is an added dose of resolve!
John Del Pizzo and I started using Sametime 9 video for our weekly 1x1. The more we used video, the more natural it became – and the experience was much like we were sitting across the table from each other.
We even conducted our Sametime 9 Analyst Briefings on the Sametime 9 Beta platform in IBM Greenhouse using video. The new browser support allowed analysts to join from their Mac or Windows machines as guests. After installing the Sametime plug-in, the analysts were able to participate in the continuous video experience with John, Kramer, and me. With Sametime 9, Mac users can choose to use Apple Safari or Mozilla Firefox – and Windows users can choose between Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome. The new browser support combined with the new built-in extranet model also enables Sametime customers to include external participants in video meetings.
The new video capabilities in Sametime 9 are something you need to experience! I’ve provided personal examples of the value it can bring, but don’t take my word for it. A recent survey by Polycom and Wainhouse is worth reviewing (find it here: http://tinyurl.com/nfbceve). A couple key points to note from this survey. First, the biggest value most respondents attributed to video was the ability to improve productivity and to increase the impact of discussions. Second, the survey showed that those users that use video conferencing are likely to use it on a daily or weekly basis.
Clearly, my experience supports that second point. Once someone begins to use video, even a skeptical user like me, the value of the experience quickly overcomes the hesitation. Eventually, even I stopped glancing at the preview window – and put my focus on the other video participants – and the “real face to face communication”.
Let me share a few observations from my personal experience with Sametime 9 video in IBM.
Don’t underestimate the experience of interacting “face to face” with your globally distributed organization!
Initiating a Sametime AV call is easy and quick! You will not have time to swap that heavy metal t-shirt you’re wearing for that light blue button down shirt hanging in your closet, so think ahead.
You never know which executive or customer may be on the other end of that “video call” invitation you accept (… in your role as Product Manager for Rich Media)… dress appropriately.
If you are someone who likes to pace while you are on a call, you may want to invest in a wide angled camera for your laptop.
It’s amazing how many people wear baseball caps at their desks!
I will be following up in the next few weeks with some additional entries about the Rich Media capabilities in Sametime 9, so please check back. If you’re curious about what’s coming on our mobile platforms to support these new video capabilities – see Marc Pagnier’s post earlier this week which shared a video with some sneak previews – and stay tuned on this blog for more details coming soon!
Those of you who saw it at Lotusphere 2012 have been waiting for it. Those of you who didn't will be as excited to know that the IBM Sametime Video Chat Widget for IBM Connections just came out today. It's a technology preview that provides an easy way to associate a Sametime audio/video session with an IBM Connections Community page.
The plug-in is available on developerWorks. You can find it here
It is here! Your social business blueprint!
I am happy to announce to my Sametime friends and family the IBM Connections Suite v1.0! Today we announced an important bundle that brings together what your organization needs to optimize on the latest evolution in communication. Social Communication.
Today's world necessitates a social business. Social Communications makes it happen. Social Communications is not only the unification of social software and unified communications and collaboration but together creates a powerful new form of communication greater than the sum of its parts. It moves us beyond simple presence - beyond finding an expert and leveraging their static published content - shifting the focus to both relevance and real time engagement. Thus, it goes beyond an expertise search, beyond just reaching someone because they are available. For example, not only can you see what someone knows but also easily see validation by others - usage of their files by others (number of downloads, comments), how many people follow them, and what comments and questions have been left on their profile.
The IBM Connections Suite combines IBM Sametime Advanced, IBM Sametime Unified Telephony Lite Client, and IBM Connections with Community Custom Libraries powered by IBM FileNet, to provide exceptional value in built-for-business integrated social software complete with robust document management yielding a real-time social communications platform. With this bundle see a users static content, collaborate asynchronously or engage real-time with the relevant expert with text, voice or video.
Wouldn't this be a cool broadcast announcement to send to my IBM Sametime Blog Community? And that community is also the same community in IBM Connections' Communities where we work on activities together, have a forum, and share files? Just a simple example.
Check out these demo's in Luis Benitez's blog
Read more in our official announcement here
Extractions from the Announcement letter :
IBM Connections capabilities:
- Home page - Use the home page to see a snapshot of updates collected from across your subscriptions, notifications, and network of colleagues.
- Communities - In Communities, members can participate in community-specific activities and forums, and can share blogs, bookmarks, feeds, and files.
- Community document libraries - Configure IBM FileNet libraries to display, access, and manage content from within a Connections Community. Document libraries support document check-in and check-out, versioning, access control, and prompting for required metadata.
- Profiles - Permits you to search for people across your organization using tags to identify expertise, current projects, and responsibilities.
- Activities - Provides capabilities for gathering and sharing project documents, and working with colleagues to complete tasks.
- Files - Provides a repository in which you can upload files and share them with others.
- Wikis - Permits individuals, groups, and communities to capture, share, and co-author information.
- Forums - Allows individuals to share ideas with, and benefit from, the expertise of others.
- Blogs - Provides the ability to create online journals that you can use to deliver timely information to others. You can use a blog to present your ideas and get feedback from others or learn from the expertise of others who blog.
- Bookmarks - Helps you save, share, and discover bookmarks through this social bookmarking service.
IBM Lotus Quickr Connectors
- Author, share, collaborate, and manage Connections community document library content in FileNet using desktop applications such as Microsoft™ Windows™ Explorer, Microsoft Office 2003 to 2010, Microsoft Outlook, IBM Lotus Notes®, IBM Sametime, and IBM Lotus Symphony™.
IBM Sametime Advanced :
- Unified communications and collaboration core capabilities:
- Presence awareness
- Secure, enterprise instant messaging
- Federation with Public Instant Messaging services
- Offline messaging
- File and folder transfer options
- Integrated Voice (VoIP) and desktop video
- Mobile device support
- Open APIs and an extensible client
- Online meetings - Persistent meeting rooms with native and third-party audio and video from both the rich client and the browser-based desktop meeting experience.
- Instant share - Share or remotely control a computer desktop with colleagues.
- Persistent group chat rooms - Create, enter, read, and contribute to ongoing chats at any time from the rich client or a browser. Users can be alerted to new content, events, and people in the chat room.
- Broadcast communities - Create and subscribe to real-time channels devoted to various topics. Channel subscribers receive real-time alerts, ask questions via Skill Tap, interact with experts, create and respond to real-time polls, and join online group conversation.
- Organizational tree view - Leverage an organizational tree view of your contacts to see the reporting structure of your company based on the corporate directory.
- Bandwidth management - Bandwidth limits can be set to constrain the overall amount of audio and video on the network consumed by Sametime. Administrators can set policies to control bandwidth based on classes of users and locations.
IBM Sametime Unified Telephony Lite Client
IBM Sametime Unified Telephony Lite Client license enables the Sametime Connect rich client software to make and receive telephony and video calls when configured with a certified telephony or audio video environment.
addition to the rich set of social collaboration capabilities
independently offered by IBM Connections and IBM Sametime, IBM
Connections Suite V1.0 allows you to take advantage of existing points
- Presence and awareness - Know if someone is available without leaving your IBM Connections environment.
collaboration - Leverage IBM Sametime broadcast channels to reach out
to IBM Connections Community members in real time with Instant Broadcast
Announcements, Broadcast Chats, and Polls.
card integration - Leverage business cards in IBM Connections and IBM
Sametime to see a person's availability and to access that person's
profile, blogs, wikis, communities, and more. Launch a chat session
directly from the business card by right-clicking on the person's name.
Here are a few examples of how these products can be used together:
From IBM Sametime
- Reach out to the members of your IBM Connections community with instant broadcasts, polling, and announcements
- Utilize a dedicated persistent chat room or meeting room with its own content library
- Engage with compelling native and third-party audio and video in both the IBM Sametime rich client and browser-based online meetings
From within your IBM Connections environment
- Determine if someone is available via presence awareness
- Hover over an individual's name, and from the pop up business card, click to chat or start an instant meeting
- With an additional click, move to a video or voice chat from the Sametime rich client chat window
From a user's IBM Connections business card in the IBM Sametime rich client chat window
- Share or record your communication by adding your chat transcript to a relevant IBM Connections community forum or activity with a click of a button in the chat window
- From the business card click to quickly see your chat partner's blogs, profiles, activities, bookmarks, communities, and more
From within an IBM Connections community
- Access and use content libraries that leverage the capabilities of IBM FileNet Content Manager
- Create, view, access, and manage corporate content and associated metadata stored in IBM FileNet Content Manager
I'm happy to report that we have just published a fix that enables Sametime 8.5.2 IFR 1 client support for Mac OS 10.8 and Windows 8. You can read more about it and actually get the fix here
Great news! The new IBM® Serviceability Tool for Sametime® (version 8.5.2.x) is now available for download. V8.5.2.x is the first release of this tool and it will be enhanced by IBM Sametime Development with periodic updates. The IBM Serviceability Tool consists of the following four components.
Sametime Configuration Validator
The Sametime Configuration Validator is a plug-in designed to load the entire configuration information for your Sametime environment, and validate the configuration. It examines configuration settings to verify consistency, and then produces a Configuration Report.
Sametime Support Bot
The Sametime Support Bot plug-in provides a Sametime bot within a Sametime Community. Sametime users can contact the Sametime bot and receive automated responses that can be used for troubleshooting or for reporting a Sametime issue. Data is collected, and then administrators can generate a PDF report of the collected data to submit to IBM Support.
Sametime Community Monitoring
The Sametime Community Monitoring plug-in provides a view for monitoring the Sametime Community Statistics generated. Updates can be configured from 5 secs to 10 minutes. The administrator can monitor multiple Sametime Community Servers and see totals, such as current log-ins for example, across all servers and for individual servers. This component is for live monitoring only.
Sametime Deployment Planner
The Sametime Deployment Planner is a plug-in that helps to expose what the new 8.5.x product servers and features have to offer. Additionally, it reveals tips and tricks for successfully planning and deploying the environment.
Supported Sametime Versions
This tool is designed for use with all Sametime components versions 8.5 and later as well as Sametime Community 8.0, and later.
How to get it
Access the downloads from the IBM Serviceability Tool for Sametime Community on IBM Greenhouse:
Sign up for IBM Greenhouse at http://greenhouse.lotus.com
Get the tool here.
Feedback such as information on problems, enhancement requests, and usability concerns can be posted to the IBM Serviceability Tool for Sametime community on IBM Greenhouse. IBM reviews all feedback but makes no commitments regarding changes to the product or its documentation.
We just released a new app: the IBM Sametime Meetings Viewer for iPad. It is available for download at the iTunes Store.
As with all Sametime mobile applications, this one requires a full-fledged Sametime infrastructure in the back end (we recommend moving up to 8.5.2 IFR 1). If you don't have that you can always point the app to Greenhouse
Thanks to our partners at BelSoft AG
for recording and publishing this video:
Here's a list of all Sametime-related sessions at IBM Connect 2013:
Sunday, January 27, 2013
08:00 AM - 10:00 AM
- SHOW104 Demystifying your IBM Sametime Deployment with Configuration Validator
10:30 AM - 12:30 PM
- JMP204 IBM Sametime 8.5.2 IFR 1 Architecture and Deployment Workshop
01:30 PM - 03:30 PM
- JMP206 IBM Sametime Unified Telephony QuickStart Deployment
04:00 PM - 06:00 PM
- JMP205 From Zero to Mobile Hero: IBM Sametime 8.5.2 IFR 1 Mobile Access Server Install
Frank Altenburg, Volker Jürgensen
Monday, January 28, 2013
01:00 PM - 02:00 PM
- BP102 Build your Free Admin Toolkit
02:15 PM - 03:15 PM
- SPOT102 Web Experience and Social Communications
Carsten Gericke, Volker Jürgensen
03:45 PM - 04:45 PM
- SW505 Emergency Response and Disaster Preparedness: Saving the Day with Social Business
Eric Carter, Chip Horton
05:00 PM - 06:00 PM
- INV103 Social Communications Strategy and the IBM Sametime Roadmap
John Del Pizzo
Tuesday, January 29, 2013
11:15 AM - 12:15 PM
- ID401 What's Next in IBM Sametime
01:30 PM - 02:30 PM
- AD107 Delivering Customer Experience Excellence via the IBM Sametime Proxy
- ID401 What's Next in IBM Sametime
- INV302 Face It, We Need to Talk! Rich Media in IBM Sametime
03:00 PM - 04:00 PM
- CUST101 Continental: Unleashing a Smarter Workforce with IBM Sametime for Social Collaboration
Eckard Jakobi, Volker Jürgensen
05:30 PM - 06:30 PM
- ID402 IBM Sametime Mobile Instant Messaging and Meetings
David Langley, Russ Fahey, Steve Babin
- SPOT105 Collaboration Re-Invented: Interactive Tables and Video Conferencing
Frank Sonder, Volker Jürgensen
Wednesday, January 30, 2013
08:00 AM - 09:45 AM
- SHOW400 If it Fits, It Ships! Getting the Most out of your IBM Sametime Client Install
Clayton Markos, Nancy Pittman
08:15 AM - 09:15 AM
- ID407 Seeing is Believing: Advanced Video Technology for IBM Sametime
Pat Galvin, Bhavuk Srivastava
10:00 AM - 11:00 AM
- ID404 best Practices for IBM Sametime Meetings Deployment End-to-End
11:15 AM - 12:15 PM
- CUST115 Australian Bureau of Statistics: Powerful, Engaging and Visual Social Communications
J Lauder, Darren Belford
01:30 PM - 02:30 PM
- AD108 Social Collaboration in the Real World
- BP301 Rock Solid IBM Sametime for High Availability
04:15 PM - 05:15 PM
- ID405 Taking IBM Sametime to the Edge: Deploying a Collaborative Extranet
05:30 PM - 06:30 PM
- BP302 Social Communications: A Roadmap to Connecting Sametime with Everything
Peter Lurie, David Price
- ID403 IBM Sametime Systems Console: One-Stop Sametime Administration
Frank Altenburg, Volker Jürgensen
Thursday, January 31, 2013
08:30 AM - 09:30 AM
- ID406 Best Practices in Sametime Voice and Video Deployment
11:15 AM - 12:15 PM
- AD109 Using the IBM Sametime Proxy SDK: WebSphere Portal, IBM Connections and Beyond
William Holmes, Carl Tyler
- ASK102 Ask the Product Managers
IBM Sametime Product Management Team
01:30 PM - 02:45 PM
- ASK101 Ask the Developers
IBM Sametime Development Team
While we strive to create a unified user experience for our Sametime users, on the back-end there are a lot of moving parts required to make a unified communications deployment running smoothly. To make it easier for Sametime administrators and developers to monitor what's going on and take pro-active steps to keep everything running at its best, Jim Dewan, a Lotus Services Fulfillment Specialist, developed a great free tool called Watchit (you can download the tool and a full article describing it from IBM developerWorks Lotus library here
This article describes (and provides) a simple lightweight proactive
tool to assist administrators in better understanding the Lotus
Sametime user experience to reduce outages, respond to issues more
quickly, and improve the customer experience. In addition to monitoring
capabilities, this tool can assist in debug collection and take the
burden off users for problem recreates and data collection. By
combining network validation with Lotus Sametime IM, user awareness,
user login, and username look-up validation, never before has such a
complete picture of the user experience been available. By reducing outages, calls to the Help Desk, and anticipating problems, you can save money and improve user satisfaction with your Sametime deployments.
Since the article was first published, we've made some new additions to it, the result of stress tests with some of our own clients' major deployments. Additional improvements include:
- LDAP monitoring plug-in: test bind and search requests to back-end LDAP servers to ensure connectivity and performance thresholds are met
- Heartbeat plug-in: contact Watchit instance to ensure it is running
- Exclude hosts to be network alerted on, or add maintance windows: it's important to exclude network validation of ports or hosts when those servers are down for maintenance
- e-mail alerting: in addition to IM alerting, you can also set up e-mail alerts for off-hour notifications or paging
I always thought this was odd...
For years, Lotus Notes has included a basic version of Sametime. It provides simple presence and text chat within the Notes / Domino environment. For online meetings, voice, video, file transfers, screen captures, mobile clients, browser clients, the gateway for public IM federation, etc, etc, etc, users needed a license to Sametime Standard or Advanced. Yet, for some reason, we never had an easy upgrade path in place. Now, we do.
Buried in the Sametime 8.5 Announcement Letter are these new part numbers:
- Lotus Sametime Standard Extension from Sametime Limited Entitlement
- Lotus Sametime Advanced Extension from Sametime Limited Entitlement (D0CCBLL)
They let Notes users 'extend' their Notes licenses with Sametime Standard or Advanced capabilities at a discounted price. While the part numbers are in the Sametime 8.5 Announcement, they
can be used for Sametime Standard 8.0.x or Advanced 8.0.x as well. (Just to be clear, these are just for Notes users and you can only extend the number of Notes licenses you have on active maintenance. For users without Notes, you need a regular Standard or Advanced license.)
But, there you go Notes customers, upgrade to Sametime Standard or Advanced today!
* December 16, 2009 update: Corrected Standard Extension part number.
If you've read the Sametime 8.5 Requirements
, you may have noticed that Windows is the only platform listed under the Connect client. As much as it pains me to say this - especially as a long-time Mac user - we've had to hold the Mac & Linux clients. This is simply a point-in-time statement and we intend to release them both in 2010. In the meantime, if you need Mac support in order to deploy Sametime 8.5, please contact me
. There is a beta (which I've been using for months) that we will make available in select situations. Alternatively, you can take advantage of the new zero-download browser client, demo'd here
Now, to keep the lawyers AND the finance folks happy, I am required to add this disclaimer anytime I make statements about future releases:
"The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion."
I certainly don't feel over-regulated (see Sarbanes-Oxley Act of 2002
). How about you?