It was an excellent week in the news for IBM Unified Communications and Collaboration. The IBM Communications team has been hard at work getting us in front of a lot of industry press, and these articles are nice confirmations that what we want to talk about, people want to hear about.
As we posted earlier, IBM recently announced the availability of strategy and assessment services for Unified Communications as a Service (UCaaS) for clients considering moving to a cloud environment. A recent post in the Nojitter.com blog ("Is the Cloud Right for Unified Communications?", By Eric Krapf) ) highlights IBM's expertise in UC strategy and assessment services, and details several new considerations related to the cloud, including security, cost, regulatory environments and specific industry needs. The story was also picked up by several outlets, including VoIPPlanet (IBM Explores Pros, Cons of UC in the Cloud) and BillingWorld (IBM Services Jumps on UC-in-the-Cloud Bandwagon):
“What we do today is help customers build a long-term strategy and help them understand what the differences are in an on-premises private cloud vs. the public cloud," [Korkki] said. “We’re not pushing one technology over another. We start from the customers’ point of view and look at their needs, and then determine what the solutions are. Then we help them understand best deployment option." --Billingworld
"We have a history of building unified communications environments for customers and now what we see happening is the cloud taking off," Jeri Korkki, IBM Global Service Category Leader for ICS Cloud Services told InternetNews.com. -- VoIPPlanet.com
Network World published an article on the rise of social computing due to enterprise-ready offerings in three key areas: sharing workspaces, social platforms and unified communications applications. IBM is the only vendor highlighted with offerings in each of the three categories.
"Social-computing products are transitioning from individual applications, such as blogs, wikis, or document sharing, to integrated social-computing suites encompassing and integrating many different tools."
SearchUnifiedCommunications quotes our very own John Del Pizzo, discussing whether touch screen-enabled mobile devices will revolutionize unified communications.
"I think the touch screen device in mobile tablet form may end up replacing a lot of those fixed IP phones that do everything … [because] touch screen interfaces are certainly much more intuitive and easier than a phone keyboard," Del Pizzo said.
Recently IBM announced Singapore Airlines' use of Sametime, IBM Lotus Notes/Domino, Traveler, Connections and Quickr to empower its geographically distributed workforce. That announcement received quite a bit of coverage, including some of the quotes you see below:
IBM won a bid over Microsoft, after a comprehensive total cost of ownership study evaluated by Singapore Airlines. The airline company chose IBM Lotus software for a more effective collaboration and communication among its geographically diffused man power despite mobility. – Silicon Angle
“What's interesting in the Singapore Airline announcement, is the specific focus on building out on their existing platform to enhance their collaboration, knowledge management and mobility support. In addition, Singapore Airlines has the confidence to stand with their vendor and announce their decision to maximize their investment in IBM/Lotus software.”- Leadership By Numbers
If your call centre attracts more brick bats then praise, maybe its time to switch to web-based customer support. IBM’s Customer Experience Suite encourages customers to help themselves to information using blogs, chat forums, video, social networking tools and, increasingly, mobile devices. --Financial Times