Savings Bank, one of Finanz Informatik's many customers, just unveiled a brand new service they call Online Chat that allows customers to communicate with their financial advisors. The service is based on the IBM Sametime Web Chat client and it integrates with the bank's Interactive Service Platform developed by Finanz Informatik. This new service is yet another branch of the multi-channel customer service infrastructure Savings Bank has set up for its customers. It all runs out of the call center. It's easy to use, and it's already proving to be very effective. Take a look:
Don't worry if you don't speak German.
Congratulations to our friends at Finanz Informatik. This is a great implementation and a mighty fine example of what IBM Sametime can do. Congratulations also to Savings Bank. I'm sure their customers will be very pleased with the new service.