I get numerous requests for references of Sametime being used in call center scenarios. We've worked with three business partners in building integrated solutions featuring Sametime for call center scenarios.
Two of them are new and are just being brought to market. The third one has been around for a while and it has already garnered many accolades and, with that, some very nice references. I'm talking about Instant Technologies' Instant Queue Manager. Check it out and, more importantly, take a look at these nice case studies.
Business Partner Tuesdays: Sametime in the Call Center
Marlon Machado 100000PEST firstname.lastname@example.org Tags:  business-partner call-center sametime business-partner-tuesdays 1,054 Visits