The first comes from an article on Forbes.com written by Alistair, "Managing Communcations Overload". The article discusses how information overload is partially a result of communications overload: too many information sources vying for our attention via too many tools and applications and devices. The answer isn't technology per se, but how to better integrate the multiplicity of tools and sources and devices into a more people-centric vision of collaboration:
Unified communication and collaboration (UC2) is not a technology itself. It is an approach that lets us use technology to help us work smarter. UC2 centers on delivering a unified experience for users, allowing them to communicate and collaborate seamlessly within the context of their daily work. People don't have to bounce around between applications to find, reach and collaborate with the people they need to get the job done.
Please comment on the Forbes article (or here) - we'de love to get your feedback.
The second comes from CDW, "UC Delivers on Payback Expectations", a survey of 915 IT professionals on the state of Unified Communications in the enterprise. Not sure how I missed this one, since it was released back on March 1 (I guess it was all those VoiceCon preparations that distracted us). A lot of very encouraging data showing the continued growth and penetration of unified communications in the Enterprise. My favorite quote:
"...71 percent of organizations that have fully implemented UC and track return on investment (ROI) say that ROI has met or exceeded their expectations." (emphasis mine)
I tweeted earlier in the week about a possible perceived "value gap" for Unified Communications. This survey shows that given the right business case, UC provides real, tangible value for enterprises. Something you should include in your next upgrade cycle or proposal to your CFO or CIO.