He said: “When we moved our business to UC, we expected a period of adjustment, but we found that we simply had to show staff how it worked, and the culture began changing virtually overnight.”We've been saying in Sametime for a while that "adoption drives business value". Here's a real example in the real world. We would love to hear some of your examples of how UC adoption has led to transformation in your enterprises. What are some of your examples?
'Everyone in the enterprise is an agent'
Jacques Pavlenyi 1000002W2A email@example.com Tags:  uc communications call-center unified unified-communications contact-center 1,057 Visits
The Chief Executive of Contact Center technology specialist Aspect had this interesting experience to share about using Unified Communications (eating their own cooking, so to speak):