I've been working with a lot of people from Denmark lately and I must say it's been quite a rewarding experience. I don't know whether it has to do with the fact that Denmark is one of the happiest places on Earth (it was number one last year) and that state of mind gets to you when you talk to Danish people over Sametime Unified Telephony (it only happens over SUT and TCSPI adapters, by the way) or because we're lucky enough to be working with great business partners hailing from the land of Mr. Andersen.
Convergens A/S is one of those partners. I've been working with them in building a reference for Collaboration Agenda to highlight their CitizenCasePortal, an integrated solution for municipal case workers that features Sametime, WebSphere Portal, Domino and Notes.
Convergens built the solution for a municipality in Denmark to help case workers improve accuracy and delivery of the various services the municipality offers its citizens.
The main selling point of the solution is to, first, present a unified picture of a citizen's case history along with access to the case workers that participated in building that history and, secondly, to give ready access to those case workers in real time.
The solution pattern proves, once again, that communication is only useful in-context. This is a line-of-business application used by task workers that has improved case processing time in about 90% when compared to the time it took a case worker to gather all the information and build case histories from scratch--every time.
The solution has been in production for about two months now and it's already proving to be one of the smartest decisions the customer has ever made, according to their CIO. I could not agree more.
Business Partner Tuesdays: Convergens A/S' CitizenCasePortal