Join IBM at the upcoming Gartner PCC Conference, March 28-30 in Los Angeles. If you're at the event, stop by the Exceptional Work Experience demonstration in IBM Booth (#5), or attend sessions featuring IBM clients. Visit the Gartner PCC site here for more information.
Don’t miss our upcoming Webcast for Lotus IT professionals, presented by David
Price, IBM Unified Communications and Collaboration Practice Manager at Meridian
IT, sponsored by Meridian IT and Plantronics. Register Here.
Whether you’re just thinking about deploying or just curious about the benefits
to your company, you’ll want to check out this Webcast from David Price of
Meridian IT. Meridian has been certified by the leading communications and
collaborations vendors such as Plantronics, IBM, Cisco, Tandberg, Radvision,
Shoretel and Polycom and has in-the-trenches experience with Sametime and SUT
roll-outs. This presentation will feature real world examples of what they’ve
seen and what you should know as a Lotus admin, voice architect, systems
engineer or IT manager. You’ll hear how IBM's offerings differ from traditional
telephony vendors and you’ll get first-hand tips on what you should expect when
working with system integrator. David will demonstrate ways to lower your
investment, improve collaboration, and enable your work force to operate
remotely with optimum productivity. Plus, you’ll come away with the knowledge to
effectively communicate the benefits of SUT to others in your company, including
A couple of news mentions this week for IBM unified communications. Our first story comes from Italy, where Business magazine published a feature story on how unified communications technologies, such as videoconferencing, can increase process efficiencies and reduce costs. IBM client Terna, the Enel Business Unit that manages the national electric network, is highlighted.
Computerworld Australia also published an article on an uptick in unified communications projects and the bundling of social capabilities bringing added benefits to clients. IBM's Mike Handes is quoted throughout the article:
"One of the neat things about social software is that if you’re going to support a distributed workforce and you’ve got people working across different geographical boundaries, it [UC] combined with social networking brings that force together through collaboration,” [Mike Handes] told Computerworld Australia.
As part of an ongoing BlogTalkRadio series, please join Caleb Barlow on Monday March 14 at 8pm Eastern for "Intelligence at the Human Edge: The Next-Generation Experience with Plantronics Headsets". Caleb will be talking with Jeffrey Siegel, Vice President of
Strategy & New Business Development at Plantronics, about how quality of
experience starts with a good headset, the latest trends in headsets,
what to look for in a headset, and what the future holds as wearable
audio devices become more intelligent.
Caleb Barlow, IBM Director of Unified Communications and Collaboration, has been working the media angle hard since joining our team. Just the latest example after Enterprise Connect, is his appearance on BlogTalkRadio's Unified Communications channel. You can listen to the podcast right from here.
As we blogged about way back in November 2010, unified communications is a core component of becoming a social business. And social media needs unified communications to help turn socializing into action. While we may have been ahead of the industry a little bit in making this connection explicit, much of the conversation at Enterprise Connect last week was dominated by Social Business and Social Media and how they're related to UC. Now comes this blog post from Carousel Connect as well, where they discuss IBM's social business initiative within the UC context. Whether you're trying to provide a more exceptional customer experience...
Now that you are listening more effectively, give [customers] more ways to interact with you. On-line chat and customer service
solutions integrated into your contact center are proven to substantially improve customer satisfaction levels. Providing customers with the types of social interactions and collaboration they have
become accustomed to will pay dividends both in cost savings and happier
...or an exceptional work experience...
An overlooked toolset in corporations is ‘Group Chat”. Many businesses
are bastions of “tribal knowledge” where a few employees know the
answers to problems that are asked over and over again. Setting up
“topic-based” group chat rooms (think Facebook-like simplicity) that
employees can join and which are moderated by internal
subject-matter-experts (SMEs), can speed reaction time and build up a
powerful knowledge base very quickly.
...what's important is that UC is placed within a broader context of collaboration in the enterprise.
The front page of IT in Canada features IBM Smarter Cities client Windsor-Essex and their use of IBM social software to improve the lives of their citizens. The feature hones in on the region's use of IBM software to recycle wasted materials into building materials for nonprofits and the needy. IT in Canada is a respected outlet from the same publisher as CRN Canada and Gov't Executive Canada .
Projects like this have helped the region attract the right kind of attention. In 2010 and again this year Windsor-Essex was named one of the Smart 21 Communities in the world by the Intelligent Community Forum (ICF), a global economic and social development think tank.
The organizations implemented a number of IBM solutions to meet several needs, including WebSphere Portal to present content online, Lotus Web Content Management Software, Lotus Quickr for file sharing and team collaboration, Lotus Sametime for instant messaging and unified communications, and the Domino server to support application development.
As you saw from our posts this week, we've been busy at Enterprise Connect. All in all a good show, attendance was up, and we had some solid traffic and conversations in the booth and in the panels we participated in. We'll hopefully have a summary for you tomorrow or early next week.
In the meantime, the press continues to highlight IBM unified communications. The latest two articles cover the growing importance of both social business and video collaboration, two areas where Sametime and IBM participate strongly. eWeek published an article on Socialtext's integration with IBM Lotus Sametime allowing customers to conduct real-time, one-to-one chats with their business contacts:
Socialtext 4.6 now integrates with IBM Lotus Sametime and Microsoft Office Communicator instant messaging products to allow customers to conduct real-time, one-to-one chats with their business contacts. Sametime and Communicator join AIM Yahoo and Skype as instant messaging tools Socialtext supports.
IBM has announced a Vidyo plug-in for Lotus SameTime that it claims offers videoconferencing capabilities comparable to Cisco Telepresence. Vidyo calls it "personal telepresence," and it may soon be available on your desktop, if you're a user of IBM's Lotus SameTime. "Just as SameTime users can go into a voice communication from an IM chat session they'll be able to do HD-quality multi-point videoconferencing," said Vidyo director of product marketing Mark Noble.