In case you missed the tweeting a few weeks ago, you should know that a new cloud offering for Unified Communications was launched by IBM (it's us) on April 16th. Under the name "IBM SmartCloud Unified Communications Dedicated", this offering delivers a complete communications suite from a private cloud. This solution is built on enterprise-grade software components, such as: feature rich telephony, instant messaging and presence from IBM Sametime and Sametime Unified Telephony, unified messaging from IBM, video integration, and more... A wide variety of communication devices can be made available with softphones, deskphones, and of course, support for smartphones and tablets.
This offering is designed to facilitate the transition to cloud-based telephony, and provides support for flexible deployment models (IBM data centers, or managed on customer premises). This offering is the result of an extended partnership between IBM Collaboration Services (Sametime software) and IBM Global Technology Services (ex: networking and managed services), aimed at delivering a best-of-breed and complete UC solution.
For more information, here is the official IBM announcement (www-01.ibm.com/common/ssi/cgi-bin/ssialias?htmlfid=897/ENUS613-002&infotype=AN&subtype=CA). You can expect more news around this new offering over the next few months.
If you have any questions, please reach out to me, or anyone in the Sametime product management team.
Attention, Sametime Mobile Meetings users: we just posted an update to our mobile meetings apps for Android and iOS on their respective app stores.
These updated apps include a few bug fixes plus a couple of goodies you may find interesting.
First and foremost, we're enabling support for server-side recordings for SmartCloud meetings. In iOS you can start a recording by tapping on the Action button on the top-right corner of the screen. You'll see a menu item called "Record Meeting":
Tap on Record Meeting and you'll be able to provide a name for your recording and define the file format for it. The actual recording will be available on your Dashboard on SmartCloud.
Among other things we're also adding crash detection capabilities to the apps. When the app crashes for whatever reason it collects information related to the event. The next time you launch the app it will ask you whether you want to send us the logs from that event. If you say yes, it'll pass the log files to the Mail app and it will give you an opportunity to tell us what happened.
The newly updated apps are available on the Google Play Store and the Apple App Store.
I'm excited to let you know that today at Enterprise Connect, ShoreTel announced the general availability of ShoreTel Communicator for IBM Sametime!
ShoreTel Communicatorcombines the power of ShoreTel’s IP telephonyand unified messaging with the real-time capabilities of Sametime. It integrates into both IBM Sametime and Lotus Notes and providing many great features such as tightly integrated visual voice mail and remote call control with user's contacts and calendar. There's also an option to “camp on” when a colleague is on the phone or has an unavailable presence, letting the system notify you when the person becomes available.
Read more about it here in their press release as well as a great customer success story with FIDM:
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I'm sure most of you are familiar with TED Talks. Those of you who are not, you should. TED Talks are among the most interesting and thought-provoking lectures I've ever had the pleasure to attend. They bring some of the most innovative minds to present new ideas to audiences all over the world.
Dr. Steven Schwaitzberg is Chief of Surgery at the Cambridge Health Alliance at the Harvard Medical School Teaching Hospital. He was, until recently, president of SAGES (Society of American Gastrointestinal and Endoscopic Surgeons) and a pioneer in the field of minimally invasive surgery.
Today, Dr. Schwaitzberg spends most of his time teaching surgeons the art of laparoscopic surgery and he recently did a TED Talk on the subject.
Teaching surgeons all over the world presents two problems: distance and language.
Dr. Schwaitzberg has solved the first problem using video conferencing. He can save money on travel, he can scale to doing several sessions a day from the comfort of his desk, and he doesn't have to waste time going through airport security, flying, picking up luggage, etc.
The second problem is a little more difficult to address. Whether he goes to a foreign country or does a lecture via video conferencing he still needs to deal with the fact many of his students don't speak English.
This is where Sametime Meetings comes into play. Dr. Schwaitzberg is working with the IBM Research's Human Ability and Accessibility Center and with a few IBM business partners including Polycom in building a universal translator based on IBM Sametime Meetings. Dr. Schwaitzberg shows a prototype in his talk and the demo is pretty cool. You can get to Dr. Schwaitzberg's talk here. Check it out.
developerWorks just published a white paper by Sneha Heda, Bhavuk Srivastava and Yue Lin titled Simplifying your IBM Sametime deployment using an efficient topology and automated scripts. The paper brings together three experienced Sametime developers who know a thing or two about Sametime deployment--including what not to do when doing so.
Our development team has been working very hard in automating installation tasks to minimize the pain of installing IBM Sametime. I know ... I know ... it's no picnic but, then again, Sametime ain't no toy, so ... Anyway, this white paper takes you over everything you need to know to deploy Sametime servers on Linux using the new script-based deployment tool we've been working on over the past few months. The tool allows you to sketch out more than one deployment strategy (we call them "models") and it helps you pick the most cost-effective one. This is all based on best practices and well-known deployment scenarios. The article includes sample deployment models for Sametime Advanced, Meetings, etc. so you can get started.
If you're in the business of deploying Sametime make sure to take a read. I think you're going to like it. You can find the paper here.
We've always said we play well with others. We play especially well with our friends at Polycom. Here's what that looks like:
SES, a global satellite operator based in Luxemburg, has just deployed a large enterprise video infrastructure (56 video conferencing rooms across 22 global locations) powered by IBM Sametime and Polycom RealPresence. The solution leverages Polycom HDX room systems (including HDX 8000) and IBM Sametime to help over 1,300 employees from 22 locations work together and collaborate in a social environment.
The solution solves one of the problems we've set out to solve from the very beginning: help businesses minimize travel expenses. At SES, the savings so far amount to approximately 60% of what the cost would have otherwise been.
Another interesting thing here is the sheer size of the deployment (I'll say it again): 56 video conferencing rooms across 22 locations around the globe serving over 1,300 employees. Keep this in mind: this is not a chat infrastructure. This is an enterprise audio and video infrastructure. We definitely play well together, don't we?
You can find out more about this story here. Check it out.
Following on my December 6 posting on IBM Sametime Meetings for Android, now it's time to let you all know we have posted a major update to our meetings client for iOS.
This is Release 2 for IBM Sametime Meetings for iOS. It replaces our old Meetings Viewer for iOS and, just like all our mobile clients, it requires a full-fledged Sametime infrastructure in the back end. Today that means IBM Sametime v8.5.2 IFR 1. If you don't have it, you can always connect to Greenhouse and, with this release, to IBM SmartCloud for Social Business.
For details on all the cool features included in this release please visit the Apple App Store (here).
IBM Sametime 8.5+ Meetings users, have you posted a discussion comment in a meeting and flagged it as a question or an action item? Have you seen other participants add stars to their comments? Take a moment to answer this very short survey about how you use content flags in the Discussion area of a meeting room.
Folks, in case you were not aware or in case you've forgotten, I'd like to remind you that Greenhouse now features IBM Sametime 8.5.2 IFR 1. You can download the client from Greenhouse. It comes fully configured and all you need to do is provide your Greenhouse user ID and password.
It is available for Windows and Mac OS. Like I said, it comes pre-configured to connect to sametime.lotus.com for presence and instant messaging and to st85meetings.lotus.com for meetings. Sametime Unified Telephony (SUT) is enabled but you need to request SUT access. The same goes for audio and video. Accounts provisioned for audio and video get NAT traversal support.
The client also features the Sametime Advanced plug-ins and, again, it comes pre-configured to connect to the Advanced server running in Greenhouse. It also features integration with Microsoft Office, SharePoint, and Outlook if you have those applications installed on your desktop.
I encourage you to join the IBM Sametime Video, Mobility and Telephony Community in Greenhouse. You can find more information about the work we're doing to bring the latest Sametime features to your fingertips without you having to do anything besides downloading the client. Check it out. It's all here.
I'm happy to report that the IBM Sametime Meetings app for Android is available for download at the Google Play Store. This is a full-fledged meetings client that includes support for IBM SmartCloud for Social Business which, by the way, is now powered by IBM Sametime too.
- Favorite Meeting Rooms view- Creation of meeting reports
- Lecture-style meetings
- Waiting room
- Join by SmartCloud room ID
- View scheduled meetings from your calendar
As with all Sametime Mobile apps, it works with IBM Sametime 8.5.2 IFR 1. If you don't have it installed you can connect to IBM SmartCloud for Social Business or to IBM Greenhouse--it actually comes with predefined connectivity to both environments; all you need to do is provide your user ID and password.
Make sure to download it. Play with it and give us a rating (5 stars are very welcome) on the Play Store.