- BD105 Executive Insight: Making Money with Unified Communications and Collaboration Solutions from IBM
- BD304 Sell into Microsoft Shops with IBM Unified Communications & Collaboration
- ID401 Making the Business Case for IBM Lotus Sametime and Unified Communications & Collaboration
- ID402 IBM Lotus Sametime System Console: The New Browser-base Dashboard for Managing Your Sametime Infrastructure
- ID403 IBM Lotus Sametime Unified Telephony In Action: Putting it to Work for You!
- ID404 IBM Sametime Unified Telephony: Today and Tomorrow
- ID405 IBM Lotus Sametime Voice and Video: Strategy and Roadmap
- ID406 What's New in IBM Lotus Sametime 8.5
- AD306 Overivew of the Lotus Sametime Browser IM Client / SDK and Proxy Server
- AD307 Web 2.0 Development with IBM Lotus Sametime 8.5 Services
- BOOT104 IBM Lotus Sametime 8.5 Deployment Workshop
- JMP201 IBM Lotus Sametime for Web 2.0
- SHOW201 Installation and Setup of IBM Lotus Sametime 8.5: From "Zero to Hero" in Just Two Hours
- BP116 How Do I Get There From Here? The Route to IBM Lotus Sametime 8.5
- BP117 IBM Lotus Sametime Gateway: The Business Case, Best Practices and Implementation
The Sametime Blog
John Del Pizzo 270001QBN7 email@example.com Tags:  sametime unified uc2 communications lotusphere 2,696 Visits
The (nearly) final list of Lotusphere 2010 sessions is now available on the Lotusphere blog. But since this is the Sametime blog, here are the sessions we think you should focus on. ;-)
John Del Pizzo 270001QBN7 firstname.lastname@example.org Tags:  sametime unified_communications lotusknows sametime_8.5 5 Comments 6,460 Visits
On behalf of the entire Sametime team, I am pleased to announce that Sametime 8.5 will be available for download on December 22nd. Happy Holidays!
IBM Lotus Sametime 8.5 represents the next generation of unified communications and collaboration software. As you can see, we've packed in quite a bit into this release:
We'll be exploring all of these capabilities in the new year... but Sametime 8.5 is really about simplicity. Simplicity promotes adoption and adoption creates return on investment. Ask yourself these questions: How often do you loose the first ten minutes of a meeting providing instructions on how to log into the web conference? Have you invested in video conferencing systems that sit unused because no one knows they're there or how to use them? Do you want to deliver unified communications services into the applications your employees already use? Do you have a mix of communication and collaboration systems that are difficult to use, isolated and underutilized? If so, Sametime 8.5's unified user experience and open integration can help make UC simple for users, leverage those existing investments and drive real business value.
For more information, you can read the Announcement Letter or visit the new Sametime web site.
John Del Pizzo 270001QBN7 email@example.com Tags:  sametime_8.5 extension lotus_notes sametime upgrade 4 Comments 4,407 Visits
I always thought this was odd...
For years, Lotus Notes has included a basic version of Sametime. It provides simple presence and text chat within the Notes / Domino environment. For online meetings, voice, video, file transfers, screen captures, mobile clients, browser clients, the gateway for public IM federation, etc, etc, etc, users needed a license to Sametime Standard or Advanced. Yet, for some reason, we never had an easy upgrade path in place. Now, we do.
Buried in the Sametime 8.5 Announcement Letter are these new part numbers:
But, there you go Notes customers, upgrade to Sametime Standard or Advanced today!
* December 16, 2009 update: Corrected Standard Extension part number.
John Del Pizzo 270001QBN7 firstname.lastname@example.org Tags:  web_conferencing demo online_meetings sametime sametime_8.5 youtube 4 Comments 3,359 Visits
We've just posted a short video on Youtube that highlights a few key capabilities in the new Sametime 8.5 Meeting experience. Check it out and tell us what you think.
Marlon Machado 100000PEST email@example.com Tags:  api web-2.0 sametime sametime-proxy toolkit 1 Comment 2,991 Visits
I'm working on the slides for the session I'm going to present at Lotusphere 2010. The session title is JMP201 IBM Lotus Sametime for Web 2.0. The session is really about the Sametime platform and the Sametime SDK with an emphasis on the significance of the Sametime Proxy 8.5 Toolkit.
The more I learn about the Proxy and the Proxy Toolkit the more I like it. I honestly think it represents the easiest way to enable Web applications for unified communications services. It's amazing how easy to use the toolkit is. The footprint it imposes on a Web page is minimal and yet it's gentle enough to be fully customizable.
I like the fact that it has an encapsulation layer that makes it backward compatible with the STLinks and Sametime Connect Web toolkits. I also like the fact that, if it detects that the Sametime Connect Client is running on the same desktop as the Web page, all requests go to the Connect Client through the Connect Web toolkit, which broadens the integration picture from Web pages all the way to custom applications through the Sametime Helper toolkit. The possibilities are endless. I like that.
There are going to be several sessions about the Proxy 8.5 Toolkit at Lotusphere 2010. Make sure to check them out if you're interested in learning more. Check out John's December 2 posting for more details.
John Del Pizzo 270001QBN7 firstname.lastname@example.org Tags:  online_meetings sametime sametime_8.5 demo youtube web_conferencing 3 Comments 3,428 Visits
Thanks for all the positive feedback on the Sametime 8.5 Meetings demo! It seems I've tapped some latent demand. Yes, we will be making these available on IBM.com as soon we clear the posting requirements. In the meantime, IBM'ers can download them from our internal Connections site (see my Files area). When the rest of them are done, we'll bundle them up and post a collection publicly.
Here's the second in our series:
John Del Pizzo 270001QBN7 email@example.com Tags:  documentation sametime_8.5 sametime 1,996 Visits
The following Sametime 8.5 Documentation is now available for your use:
Sametime 8.5 Information Center
Contains online information and PDFs for planning, installation, configuration, administration, tuning, troubleshooting, the error message catalog, as well as End-User FAQs, the Preview guide, videos, and reference cards: http://publib.boulder.ibm.com/infocenter/sametime/v8r5/index.jsp
Sametime System Requirements 8.5: http://www-01.ibm.com/support/docview.wss?rs=477&uid=swg27016451
Known problems are documented in the form of individual technotes in the Support knowledge base at http://www.ibm.com/software/lotus/support. As problems are discovered and resolved, the IBM Support team updates the knowledge base. By searching the knowledge base, you can quickly find work-arounds or solutions to problems.
John Del Pizzo 270001QBN7 firstname.lastname@example.org Tags:  sametime linux sametime_8.5 macintosh 2 Comments 4,568 Visits
If you've read the Sametime 8.5 Requirements, you may have noticed that Windows is the only platform listed under the Connect client. As much as it pains me to say this - especially as a long-time Mac user - we've had to hold the Mac & Linux clients. This is simply a point-in-time statement and we intend to release them both in 2010. In the meantime, if you need Mac support in order to deploy Sametime 8.5, please contact me. There is a beta (which I've been using for months) that we will make available in select situations. Alternatively, you can take advantage of the new zero-download browser client, demo'd here.
Now, to keep the lawyers AND the finance folks happy, I am required to add this disclaimer anytime I make statements about future releases:
"The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion."I certainly don't feel over-regulated (see Sarbanes-Oxley Act of 2002). How about you?
Jacques Pavlenyi 1000002W2A email@example.com Tags:  sametime webcast lotususergroup sametime-8.5 1,691 Visits
Come join us, and our hosts, the LotusUserGroup.org, for a pre-Lotusphere 2010 live webcast reviewing Sametime 8.5's newest capabilities, and the real business value they provide. To learn more, visit the registration page is here. Registration is required, but membership to the LotusUserGroup is free!
John Del Pizzo 270001QBN7 firstname.lastname@example.org 1,121 Visits
Today Gartner published their First Take on Sametime 8.5 and had some great things to say about our new capabilities. Unfortunately, we don't have the rights yet to publish the entire report here, check out gartner.com to purchase and read the details.
And, if you didn't see this piece last week, Forrester has posted their view... 'Sametime 8.5 Is "Click To Conference"'
"In case you haven't noticed, IBM Lotus not only didn't go away, it's here with a vengeance. LotusLive.com claims 18 million users, the 8.5 release of Notes/Domino is a winner in storage savings, Lotus Connections beats other social software platforms on many dimensions, and Sametime's pushing the envelope on real-time collaboration at global scale."
You can try the new Sametime Meetings experience on Lotus Greenhouse or check out the highly rated demo on Youtube.
Jacques Pavlenyi 1000002W2A email@example.com Tags:  pr press itjungle crosspost sametime-8.5 1 Comment 1,876 Visits
Just saw a very nice article from the folks over at ITJungle, reviewing the new Sametime 8.5. The hat trick:
Sametime developers will fly out of their seats when they learn about the new support for representational state transfer, or REST-based Web 2.0 APIs. Put into standard English, the new REST-based API--in concert with the new no-download browser-based client that's used throughout version 8.5--will allows developers to use standard AJAX tools to embed Sametime into Web applications and Web portals.Communications Enabled Business Processes is not just a buzzword, and with Sametime 8.5, looks like CEBP will get a little easy to implement. Nothing like some positive press to make one's day :-)
I've been reading lots of literature about Communication-Enabled Business Processes, or CEBPs over the last few weeks. Most of it seems to revolve around the notion that CEBPs are nothing but voice-enabled business processes; that all you need to do to enable a business process with communications services is add voice to it. Other ideas around CEBPs call for taking the basic premise of eliminating human latency to the extreme and to actually measure how much a business process can be accelerated through communications enablement in actual minutes. I think both notions fail to present the full dimension of what CEBPs are and why we need them.
I agree that the main purpose of turning a regular business process into a CEBP is to deal with human latency. However, there are business processes in which human intervention is an intrinsic feature and, as a result, expected to be part of the process. I'm talking about processes where human decision-making must be rooted on reflection and careful evaluation of pros and cons, reflection that will invariable manifest itself as latency in the overall business process. I wouldn't mind, for instance, having my doctor taking enough time to evaluate the best treatment options for me or a fund manager taking time to go over a company's books and strategy before investing my money in it. What I would like is for both, my doctor and my broker, to be able to access all the contextual information they need to support the thought process and to have the tools to eliminate latency from their own decision-making process.
I think in these cases the goal behind communication-enabling business processes should be to prevent the process from slowing down as opposed to accelerating it just because faster is better. Doing this requires more than voice, chat and video. It requires a healthy combination of real-time and asynchronous communications and collaboration services to reduce not only human latency where needed but to enhance the context to support decision-making.
I think work styles have a lot to do with the perception that CEBPs are all about voice and reducing human latency. Traditional work styles tend to hover towards extremes: you're either sending email (the most asynchronous way of communication aside from snail mail and fax) or you get on the phone with that person if you can't walk into his or her office. And so, if these are your parameters, that's what you're going to try to optimize. When, on the other hand, you're used to live in a multimodal environment in which chat, voice, a blog post, an entry on a Wiki or a tweet can get you the information you need and when knowing the person who gave you the answer is just there without you having to talk directly to him or her, that's when you realize email and voice alone are way too extreme. Then you learn that just having access to the context in which that person operates can be enough.
Why am I talking about this? Well, this is how we define CEBPs in the Sametime world. We view Sametime as more than just real-time communications--hence the "UC²" thing. We do have the real-time communication capabilities that our competitors have and we also provide the asynchronous and context-based means to provide a better way to do CEBPs through Sametime Advanced and with the help of our sister products and I think we need to talk more about this. I know I should probably write this in a white paper at some point (and I will) but I thought it necessary to rant about it a bit here just to get it off my chest..
See you all in Orlando.
Jacques Pavlenyi 1000002W2A firstname.lastname@example.org Tags:  lotusphere sametime lotusknows ls10 1,210 Visits
An update to our original post back on December 2: we are planning a wide range of activities at next week's Lotusphere 2010 for Sametime. Here's a handy-dandy 1-page JPG you can download and use to find us in the happy madness of it all.
Jacques Pavlenyi 1000002W2A email@example.com Tags:  lotusknows twitter 2010 tweetup ls10 lotusphere 1 Comment 1,986 Visits
For those readers who are traveling to Lotusphere 2010, feel free to join our first ever Tweetup! It's co-hosted by our own Bilal Jaffery and Luis Benitez, of the Lotus Social Software Community (of which I'm a member). Have a safe trip and bring some comfortable clothing - looks like the weather is finally turning back to normal down there.
Marlon Machado 100000PEST firstname.lastname@example.org Tags:  collaboration-agenda industries solutions lotusphere sametime 1,946 Visits
It's 12:26 AM EST in Orlando. Lotusphere is in full swing and I just came back to my room at the Dolphin hotel after attending the Australian Party--allegedly the hottest ticket in town during Lotusphere. I just said good night to my lovely wife and, instead of brushing my teeth and getting ready to go to bed, I'm here writing this post.
The reason I'm doing this is to clarify what Collaboration Agenda means for Sametime. I've been manning the Collaboration Agenda pedestal at the IBM booth and I'm getting lots of questions about what this actually means; questions from business partners, customers and even from IBM colleagues. So, here it goes.
Collaboration Agenda is a philosophy, a way of doing things, a metamethodology that brings together well-known best practices to help customers address pain points with solutions that will save them money and help them make money.
It all starts with industry priorities defined by industry leaders and visionaries. Each industry priority encompasses a series of well-defined pain points that are measurable and quantifiable. Then, based on that knowledge, we apply known best practices to address those pain points with solutions designed to minimize the impact inflicted by those pain points on the customer's business processes and to maximize efficiency and agility. In the case of business processes that benefit from reducing and/or eliminating human latency, such solutions will be based on unified communications and collaboration software.
Devising solutions using the Collaboration Agenda philosophy produces things such as RadioConnect for Sametime, a solution based on Sametime Standard and a soft radio plug-in developed by UnifiedEdge, an IBM Business Partner based out of Round Rock, Texas. RadioConnect was designed with a manic focus on solving a single problem: lack of interoperability among disparate radio infrastructures in emergency response and public safety scenarios and nothing else.
This is what Collaboration Agenda can help us achieve. RadioConnect may not be very sexy--it won't update your Tweeter status or your Facebook wall--but it will help first responders communicate with each other in an emergency situation, which can contribute to minimizing the loss of life and property.
If you happen to be at Lotusphere and would like to have a deeper discussion about this feel free to drop by the IBM booth. I'm going to be back at the Collaboration Agenda pedestal between 11:45 AM EST and 2:00 PM EST today.