Hopefully, you had the opportunity to attend yesterday's Social Business launch event. (If not, here's a link to the replay.) The theme was "Reinvent work with the right platform for social business" and I am hoping that you are now - even more - convinced of the value of the IBM social business portfolio. Sure, I would not have minded if the presentations had been sprinkled with a few more mentions of our products, e.g. "Sametime 9 is awesome" or "Sametime 9 is the most important Sametime release EVER" , etc. ... but as we heard yesterday, it's not about the technology, it is about how we use it to transform our business...
My personal favorite from this event was a presentation by Lane Masterson from the Australian Bureau of Statistics, who provided a very compelling testimony about the usage of Sametime in his organization. Sametime has become "the primary method of informal communication". Weekly face-to-face meetings that used to be costly and irregularly attended are now becoming more collaborative and efficient, through the use of video conferencing. All of this while reducing travel costs and productivity losses. "Every desktop has become a virtual video-conferencing room". Impressive presentation altogether.
And if you have time, don't forget to check some great stats on their site (random fun fact: it is impressive that over 73% of Australian households have broadband access)
What we also saw yesterday are great demo snippets from Suzanne Livingston and Luis Benitez who provided a small window into what a perfect "day in the life" could be. That is for someone lucky enough to be using the IBM product portfolio, where one can seamlessly flow from social collaboration to ... social communications (with Sametime 9). After these teasers, John Del Pizzo followed up with a breakout session ("Drive business results with the new Sametime 9") on the modern state of communications (Simple, Smart, Social, Secure) and a deeper dive on the new capabilities of Sametime 9.
So what is new in Sametime 9 ?
1. A modern look-and-feel ... with a new interface that reflects the latest mobile design techniques, and an end-to-end user experience that optimizes the flow of how users communicate.
Does not it make sense to enjoy a great experience.... consistent across the devices that you use throughout the day ?
2. A best-of-breed HD audio-video experience with continuous presence for more engaging collaboration.
Don't you think that the breakout session from this morning with John's video was much more compelling than a set of narrated slides ?
3. A very simple all-inclusive offering structure with a built-in extranet model (see previous posts from William Kulju).
No other server, client or device access licenses, and no hidden pre-requisites for other client or server components. It is that simple.
4. And ... even tighter integration into the industry's leading enterprise social networking platform (IBM Connections).
And so much more ...
If you are dying to learn more about Sametime 9... don't worry... we are planning to dive more deeply into some key areas over the next few weeks in this blog. Just to whet your appetite, here are a few teasers. Julie Reed will provide more specifics on the video capabilities and start peeling back the onion (layers) to better understand video standards. Marlon Machado will provide more information on new product features that really matter. We will also shine the light on two critical areas ... mobile and social ... where we want to demonstrate our market leadership.
So come back.. often...
As we are getting hold of these video vignettes of today's event, we will share the links as comments to this blog post.
We've tried to make it as easy as possible for existing Sametime customers to start adopting the new Sametime 9 packaging and licensing options. Where possible, we've given customers usage rights and functionality in their new Sametime 9 editions that is equal to or greater than what they had before. We've also automated the process of migrating entitlements from the Sametime 8.5 packaging model to the Sametime 9.0 model so that most customers don't even need to think about it. Unfortunately none of that may be obvious from the cryptic Sametime 8.0 and 8.5 End of Market announcement that we use to trigger the entitlement migrations on the IBM Passport Advantage system. As a result, the purpose of this post is to provide existing Sametime customers with a Q&A that explains - in plain English - how they will be moved to the Sametime 9 packaging model.
What happens if I have Sametime Standard, Sametime Standard Extension, Sametime Advanced, or Sametime Advanced Extension entitlements?
Customers with Sametime Standard, Sametime Standard Extension, Sametime Advanced, and Sametime Advanced Extension entitlements in good standing will have those entitlements automatically migrated to full use Sametime Complete entitlements, one-for-one, effective September 20, 2013. In addition, any prepaid maintenance will be automatically brought forward to the new entitlement. For example, a customer with 500 Sametime Standard AU entitlements with 6 months of prepaid maintenance will, as of September 20, 2013, have 500 Sametime Complete AU entitlements with 6 months of prepaid maintenance.
Customers who have had their entitlements automatically migrated to Sametime Complete entitlements will not only have access to the Sametime Complete 9.0 code on Passport Advantage, but also all the Sametime 8.5 code that they had access to prior to the entitlement migration. For example, a customer who had Sametime Advanced entitlements will be able to download and use both the Sametime Advanced 8.5 and Sametime Complete 9.0 code. This example underscores an important point: The entitlement migration has ZERO impact on the code customers must run and customers are free to move to Sametime 9.0 code at their own pace - even if that means staying on Sametime 8.5 code until it goes End of Support. Furthermore, existing customers running Sametime 8.5 code that require additional entitlements can do so simply by purchasing the corresponding number of Sametime Complete entitlements.
What happens if I have Sametime Unified Telephony entitlements?
Customers who have Sametime Unified Telephony entitlements will continue to retain those entitlements in Sametime 9. Customers with those entitlements in good standing will be able to access both the 8.5 and 9.0 versions of that code on Passport Advantage after September 20, 2013.
What happens if I have Sametime Unified Telephony Lite Client entitlements?
The Sametime Unified Telephony Lite Client functionality is now included in Sametime Communicate 9.0 and Sametime Complete 9.0 at no additional charge. As a result, the Sametime Unified Telephony Lite Client part numbers will be withdrawn. Customers with these entitlements in good standing will still be able to access the Sametime Unified Telephony Lite Client 8.5 enablement script on Passport Advantage after September 20, 2013.
What happens if I have Sametime Standard Extranet or Sametime Advanced Extranet entitlements?
The internal-to-external collaboration functionality that came with Sametime Standard Extranet and Sametime Advanced Extranet is now included in Sametime Communicate 9.0, Sametime Conference 9.0, and Sametime Complete 9.0 at no additional charge. As a result, the Sametime Standard Extranet and Sametime Advanced Extranet new license and reinstatement part numbers will be withdrawn. The maintenance part numbers will be maintained however for customers that are taking advantage of external-to-external collaboration. Customers with these entitlements in good standing will still be able to access the Sametime Standard Extranet 8.5 and/or Sametime Advanced Extranet 8.5 code on Passport Advantage after September 20, 2013.
What happens if I have Sametime Entry entitlements?
We believe customers with Sametime Entry will find Sametime Communicate 9.0 or Sametime Complete 9.0 to be more desirable alternatives. We'd ask these customers to contact their IBM representative to discuss these alternatives. The Sametime Entry part numbers will be withdrawn. Customers in good standing will continue to have access to the Sametime Entry 8.5 code on Passport Advantage after September 20, 2013.
What happens if I have Lotus Web Conferencing entitlements?
We believe many Lotus Web Conferencing customers will find their use cases, including internal-to-external collaboration, are now satisfied by Sametime Conference 9.0 and Sametime Complete 9.0. As a result, the Lotus Web Conferencing new license and reinstatement part numbers will be withdrawn. The maintenance part number will be maintained however for customers that continue to require this software. We'd ask these customers to contact their IBM representative to discuss alternatives. Customers with these entitlements in good standing will continue to have access to the Lotus Web Conferencing 8.5 code on Passport Advantage after September 20, 2013.
What happens if I have entitlements to IBM Collaborations Solutions software that bundles Sametime?
Customers with entitlements to IBM Collaborations Solutions software that bundles Sametime (e.g. IBM Notes) will not be impacted by the announce of Sametime 9 or the End of Market of the Sametime 8.5 editions. These customers can continue to use the Sametime 8.5 software included with their IBM Collaborations Solutions bundle until that bundle goes End of Support. We are also working with IBM Collaborations Solutions software development teams on plans to get limited use Sametime 9.0 software included in upcoming versions of their bundles. Customers will be able to start using the Sametime 9.0 software when they deploy those bundles.
Hopefully this post has helped existing Sametime customers understand how they will be transitioned to the new Sametime 9 packaging model. If you have any further questions, feel free to contact me directly or post your question to the comments section below.
In case you missed John Del Pizzo's blog post from last Tuesday, IBM Sametime 9 introduces an all new, simplified packaging model consisting of just four editions: Sametime Communicate, Sametime Conference, Sametime Complete, and Sametime Unified Telephony. In this post, I'd like to share with you our reasons for making these changes. I'll also describe the new Sametime 9 licensing model. In a few days I'll post a follow-up note explaining how existing Sametime 8.5 customers can move to and start taking advantage of the new Sametime 9 packaging.
Why does Sametime 9 introduce a new packaging model?
There are actually a number of reasons we made this change. First, we wanted to better align the Sametime editions to the way our customers have told us they want to buy and use Sametime. To that end, for customers that just want a person-to-person collaboration solution, we created the Sametime Communicate edition. For customers that just want a group collaboration solution, we created the Sametime Conference edition. For customers that want both person-to-person and group collaboration, we created the Sametime Complete edition. And for customers that want advanced softphone capabilities, including intelligent call routing, that will integrate with their existing telephony infrastructure, we continue to provide Sametime Unified Telephony, now as an add on to the Sametime Communicate and Sametime Complete editions.
A related reason for the Sametime packaging changes is that we wanted to provide customers with a clearer, more concise articulation of the value and content of each edition. We felt there was no better way to do that than to create Sametime 9 editions that were specifically tailored to the four main Sametime customer use cases described above. Even the names of the new Sametime 9 editions were carefully chosen to convey meaning about their intended use cases. A high level comparison of the Sametime 9 edition content that underscores this point can be found in the announcement letters under the 'Product Positioning' section.
A third motivation for the new Sametime packaging model is that it helps emphasizes that Sametime 9 is something truly new and different. Sametime 9 is not simply an update of existing technology but rather includes breathtaking new capabilities like a new and simplified user interface, continuous presence, high definition, high performance video, and much more. Future blog posts will describe these new capabilities in detail. For now, suffice to say that the Sametime 9 packaging has a fresh new look that also reflects the freshness of the new Sametime 9 capabilities.
A final reason for the Sametime 9 packaging changes is to better align with the IBM SmartCloud for Social Business licensing model. As some Sametime customers have also become SmartCloud customers (and vice versa), we wanted to make it easier for customers familiar with one product to transfer that knowledge to the other. The Sametime 9 licensing model discussed below is intended to do just that.
What is the Sametime 9 licensing model?
All Sametime 9 editions are licensed by authorized user. Simply count up the number of people that would be considered authorized users of the software (check out the Sametime 9 licenses for exact 'authorized user' terms and conditions), purchase sufficient entitlements for those users, and you are good to go. There is no need to deal with client access licenses, device access licenses, server licenses, or the other complicated license models that some of our competitors torture customers with. This means you can deploy Sametime 9 software on as many servers as you like and the only thing you need to track is the number of users authorized to use that software. Purchasing departments and IT managers charged with tracking your organization's software entitlements will really appreciate how Sametime 9's simple licensing model makes their lives easier.
Sametime Communicate, Sametime Conference, and Sametime Complete also include the ability to collaborate with applicable external users at no extra charge. Be sure to read the Sametime 9 licenses for exact terms and conditions but the net is that an applicable external user is any person that is not directly affiliated with and paid by your organization such as an employee or contractor (i.e. an authorized user) that uses Sametime to communicate with an authorized user. For example, an education institution that provides e-learning services using Sametime Conference would only need to ensure their teachers were appropriately licensed, not the students that those teachers provide instruction to. That's pretty amazing when you consider there could be tens of thousands of external users in such a scenario.
All Sametime 9 editions also include all the pre-requisite software (databases, web servers, etc) at no extra charge. Contrast that to some competitors products that force you to buy all those piece parts separately and I'm sure you'll agree the Sametime 9 product family delivers unbeatable value.
To summarize, our main motivation behind redesigning the Sametime 9 packaging model was to deliver greater value to Sametime customers in a way that was easy to understand. This, combined with the simple licensing model and many new and enhanced technical capabilities, makes Sametime 9 an exciting and high value release that organizations will want to start taking advantage of right away. To that end, my next post will describe how easy we've made it for existing Sametime 8.5 customers to move to and start taking advantage of Sametime 9.
On behalf of the entire Sametime organization, l am pleased to announce that the latest version of this iconic product – Sametime 9 – will be available for customers on September 20th.
I invite you to attend the formal unveiling at the “Reinvent The Way Work Works”, a signature IBM virtual event, on Wednesday, September 18th, 10am-Noon (EDT). (Register here.) This event will introduce a number of new innovations around IBM's industry leading Social Platform and feature speakers such as:
Erik Brynjolfsson, Director of the MIT Center for Digital Business
Alistair Rennie, General Manager, Social Business at IBM
Jeff Schick, Vice President, Social Business at IBM
Customers like Australian Bureau of Statistics, Langhoff Promotion A/S and SafeGuard World International
Following the keynote, there will be a deep dive on what's new in Sametime 9 as well as a virtual showcase with over a dozen partners.
While we'll take you through all the exciting new capabilities on the 18th (hint: an entirely new user experience and out-of-the-box continuous presence video conferencing), I want to highlight the significant changes we've made to Sametime's packaging. We're retiring the old portfolio in favor of a more streamlined set of offerings:
The New Sametime
Sametime Communicate is all about individual communications needs. It starts by unifying all of Sametime's instant messaging capabilities into one offering – including Offline Messaging, Skill Tap, Instant Polls, Persistent Group Chat and more. We build on that with 1:1 voice and video capabilities, including Bandwidth Management Tools for Sametime calls. We even added the ability to link Sametime to your telephony or telepresence system over a SIP trunk. Yes, your Sametime Connect client can be your phone or video endpoint without any additional licensing. We include mobile, browser and rich clients along with all the API's and 3rd party plugins to integrate your existing services into Sametime or put Sametime services where your users work every day.
Sametime Conference is for multi-party collaboration. This offering blends our award winning zero-download, browser-based meeting capabilities with our new video MCU for continuous presence, high definition video. Use Sametime meetings for multi-party audio calls, dial out to your favorite audio conferencing bridge or use partner plugins or adapters to integrate Sametime Meetings with your favorite video conferencing system.
Sametime Complete bundles both offerings together and delivers additional value all its own. With Complete, we extend continuous presence video to video calls outside of meetings. We also let you share your screen or an application right from a chat window. In addition, use the Sametime Connect client to invite colleagues to your meetings by just dragging their name from a contact list and dropping it on the meeting room or clicking the meeting icon at the top of a chat window.
One other important change worth calling out today is that Sametime customers will also be able to collaborate with customers and partners without having to acquire the (dreaded) Extranet license. That's right, any licensed user of Sametime inside your organization will be able to work with external parties. So, go ahead and chat enable that customer service site or use Sametime Meetings for your customer presentation.
Finally, we retain Sametime Unified Telephony for those large organizations that want to provide advanced unified communications capabilities to their users while isolating the those user from future changes in backend telephony infrastructure. Sametime Unified Telephony supports homogenous or heterogenous telephony environments that a company may face today or in the future.
We'll have a lot more to say on the new Sametime packing in just a few days.... including transition plans and more detail on what's in each package. We'll also offer a series of posts outlining the cutting edge capabilities you'll find in this latest release. Please keep an eye on this blog, post questions here or directly reach out to anyone on the Product Management team.
Today is the last official day of the IBM Sametime 9 Beta Program. A few minutes ago the program community in Greenhouse reverted to "Restricted". Now it's only visible to the 519 community members and we are no longer accepting applications for membership.
Today IBM Sametime 9 is running in pilot mode in Greenhouse. The current build is pretty close to the GA candidate. Audio and video are enabled and so are Broadcast Communities and Persistent Chat Rooms. Meetings with audio and video support are also enabled.
The plan is to enable all features, stabilize and harden the pilot environment and then move it to production. Right now only beta testers have access to it and we expect to make it available to the greater Greenhouse population soon.
I want to thank our beta testers, especially our on-premises beta testers for their participation and their feedback. We've learned a lot from this experience and we'll make sure to use this newly acquired knowledge to do it better next time.
I also want to thank those folks who sent out late applications for membership. Unfortunately we won't be able to process them as the program is now closed. But despair not, my friends, for Sametime 9 will be available to all Greenhouse members soon. Just keep an eye on this space for the latest news.
Set an alarm on your calendar for September 18, 2013. At 10:00 AM US EDT IBM will host Reinvent the Way Work Works with the Leading Social Platform. This is a very important virtual event for IBM's Social Business initiative and for the IBM Sametime product team.
Speakers include Erik Brynjolfsson, Director of the MIT Center for Digital Business; Alistair Rennie, General Manager, Social Business at IBM; Jeff Schick, Vice President, Social Business at IBM and Katrina Troughton, Vice President, ICS at IBM. The event also includes three breakout sessions I'm sure you will be very interested in attending.
As many of our customers and partners know, Lisa Harris has been the Sametime Offering Manager for close to three years now. Starting tomorrow, she's taking on a new challenge - as the Worldwide Stream Sales Executive for Rational. If you don't speak IBM, this means that Lisa will be working with Rational customers to ensure they receive value from their software maintenance agreements. This is a fantastic career opportunity and we are all excited for her. I want to thank Lisa for her energy, enthusiasm and commitment to the Sametime business over the past three years. Good luck, Lisa!
Taking over for Lisa, please welcome William Kulju! A 13 year IBM veteran, William joins us from Information Management where he was a Product Manager for DB2. In that capacity, he oversaw the launch of DB2 9.7, owned the DB2 add-on portfolio and drove SQL and Sybase takeout initiatives. William also ran the DB2 Customer Advisory Council, supported sales on numerous high profile opportunities and was a regularly speaker at industry conferences. I'm looking forward to leveraging his experience and insight to help grow the Sametime business in 2013 and beyond.
Lastly, we owe a belated welcome to Kramer Reeves. Kramer replaced Ed Brill in April as the Director of Product Management for Messaging and Collaboration (overseeing Notes, Sametime and IBM Docs). He came to us from the WebSphere business (Application & Integration Management) where he was the Director of Marketing for Business Process and Decision Management Software.
I'm happy to announce that the IBM Sametime 9 Program is now open for registration.
For the first time in our history we're going to provide a cloud version of the Beta Program for participants interested in testing without having to install the server components. The cloud-based environment will run on the IBM Greenhouse infrastructure and it will be available in the next few weeks. Participants will only have to download and install the Sametime Connect client, point it to the server and play with it. No need to deal with large files, installation instructions and servers.
The program also features a closed on-premises component reserved for a small community of select customers and business partners. This is going to be a short program and we have to keep the on-premises feedback focused on specific areas of the product. For that reason we decided early in the process to engage a small band of trusted customers and business partners with deep expertise in deploying Sametime to help us test the new server components on-premises.
Joining the program is easy. All you need is a valid account on IBM Greenhouse. If you don't have one you can sign up here. Once you have confirmation that your account has been activated all you need to do is request to join the IBM Sametime 9 Beta Program Community.
You will receive a confirmation when your account is added to the community. Once that happens please take some time to familiarize yourself with the community.
First of all, keep in mind that the community is dynamic. We'll update the Wiki, the Forums, Bookmarks, Files, etc. continuously . Be sure to follow the community so you get notified when something gets updated.
Pay special attention to the Community Wiki. It contains important information about the program, the plan for code drops and what's expected of the participants. Please make sure to read the Rules of Engagement page. That's probably the most important page on the Community Wiki.
Also check out the Forums. This is where participants will have an opportunity to provide feedback. We've organized the forums based the objectives of each of the three Beta drops we're planning to deploy. Each Beta drop has a profile page on the Community Wiki that describes the focus areas and the kind of feedback we're expecting. Please provide as much feedback as you can. The more we learn from this experience the better the final product will be.
The community page includes links (Bookmarks) to the product documentation, to the current version of the Sametime Wiki and to this blog. Please take some time to go through the product documentation and let us know if you find any inaccuracies and whether we're missing anything.
The Beta Program is all about testing and reporting on the code drops. However, we're also providing an ideation blog for discussions related to enhancements and improvements.
Last but not least there's the community itself. Our designers, architects, developers, support engineers, sellers and product managers are all there and we're here to help.
The customers and business partners that are already in the community are pretty savvy and pretty smart. The same goes for those who will join (including yourself) in the next few weeks. Take advantage of the fact that you'll be sharing a space with all of us. Feel free to participate, to engage and to share. We're all there to collaborate with each other and to make this new release of IBM Sametime a success.
Great news! The new IBM® Serviceability Tool for Sametime® (version 8.5.2.x) is now available for download. V8.5.2.x is the first release of this tool and it will be enhanced by IBM Sametime Development with periodic updates. The IBM Serviceability Tool consists of the following four components.
Sametime Configuration Validator
The Sametime Configuration Validator is a plug-in designed to load the entire configuration information for your Sametime environment, and validate the configuration. It examines configuration settings to verify consistency, and then produces a Configuration Report.
Sametime Support Bot
The Sametime Support Bot plug-in provides a Sametime bot within a Sametime Community. Sametime users can contact the Sametime bot and receive automated responses that can be used for troubleshooting or for reporting a Sametime issue. Data is collected, and then administrators can generate a PDF report of the collected data to submit to IBM Support.
Sametime Community Monitoring
The Sametime Community Monitoring plug-in provides a view for monitoring the Sametime Community Statistics generated. Updates can be configured from 5 secs to 10 minutes. The administrator can monitor multiple Sametime Community Servers and see totals, such as current log-ins for example, across all servers and for individual servers. This component is for live monitoring only.
Sametime Deployment Planner
The Sametime Deployment Planner is a plug-in that helps to expose what the new 8.5.x product servers and features have to offer. Additionally, it reveals tips and tricks for successfully planning and deploying the environment.
Supported Sametime Versions
This tool is designed for use with all Sametime components versions 8.5 and later as well as Sametime Community 8.0, and later.
How to get it
Access the downloads from the IBM Serviceability Tool for Sametime Community on IBM Greenhouse:
Feedback such as information on problems, enhancement requests, and usability concerns can be posted to the IBM Serviceability Tool for Sametime community on IBM Greenhouse. IBM reviews all feedback but makes no commitments regarding changes to the product or its documentation.
In case you missed the tweeting a few weeks ago, you should know that a new cloud offering for Unified Communications was launched by IBM (it's us) on April 16th. Under the name "IBM SmartCloud Unified Communications Dedicated", this offering delivers a complete communications suite from a private cloud. This solution is built on enterprise-grade software components, such as: feature rich telephony, instant messaging and presence from IBM Sametime and Sametime Unified Telephony, unified messaging from IBM, video integration, and more... A wide variety of communication devices can be made available with softphones, deskphones, and of course, support for smartphones and tablets.
This offering is designed to facilitate the transition to cloud-based telephony, and provides support for flexible deployment models (IBM data centers, or managed on customer premises). This offering is the result of an extended partnership between IBM Collaboration Services (Sametime software) and IBM Global Technology Services (ex: networking and managed services), aimed at delivering a best-of-breed and complete UC solution.
For more information, here is the official IBM announcement (www-01.ibm.com/common/ssi/cgi-bin/ssialias?htmlfid=897/ENUS613-002&infotype=AN&subtype=CA). You can expect more news around this new offering over the next few months.
If you have any questions, please reach out to me, or anyone in the Sametime product management team.
Attention, Sametime Mobile Meetings users: we just posted an update to our mobile meetings apps for Android and iOS on their respective app stores.
These updated apps include a few bug fixes plus a couple of goodies you may find interesting.
First and foremost, we're enabling support for server-side recordings for SmartCloud meetings. In iOS you can start a recording by tapping on the Action button on the top-right corner of the screen. You'll see a menu item called "Record Meeting":
Tap on Record Meeting and you'll be able to provide a name for your recording and define the file format for it. The actual recording will be available on your Dashboard on SmartCloud.
Among other things we're also adding crash detection capabilities to the apps. When the app crashes for whatever reason it collects information related to the event. The next time you launch the app it will ask you whether you want to send us the logs from that event. If you say yes, it'll pass the log files to the Mail app and it will give you an opportunity to tell us what happened.
The newly updated apps are available on the Google Play Store and the Apple App Store.
I'm excited to let you know that today at Enterprise Connect, ShoreTel announced the general availability of ShoreTel Communicator for IBM Sametime!
ShoreTel Communicatorcombines the power of ShoreTel’s IP telephonyand unified messaging with the real-time capabilities of Sametime. It integrates into both IBM Sametime and Lotus Notes and providing many great features such as tightly integrated visual voice mail and remote call control with user's contacts and calendar. There's also an option to “camp on” when a colleague is on the phone or has an unavailable presence, letting the system notify you when the person becomes available.
Read more about it here in their press release as well as a great customer success story with FIDM:
I'm a writer on the Sametime Doc team. We're looking for feedback on topics that list common tasks and how to do them. Please check out an example and take a (very short!) survey to let us know if this type of topic is useful to you or not.
I'm sure most of you are familiar with TED Talks. Those of you who are not, you should. TED Talks are among the most interesting and thought-provoking lectures I've ever had the pleasure to attend. They bring some of the most innovative minds to present new ideas to audiences all over the world.
Dr. Steven Schwaitzberg is Chief of Surgery at the Cambridge Health Alliance at the Harvard Medical School Teaching Hospital. He was, until recently, president of SAGES (Society of American Gastrointestinal and Endoscopic Surgeons) and a pioneer in the field of minimally invasive surgery.
Today, Dr. Schwaitzberg spends most of his time teaching surgeons the art of laparoscopic surgery and he recently did a TED Talk on the subject.
Teaching surgeons all over the world presents two problems: distance and language.
Dr. Schwaitzberg has solved the first problem using video conferencing. He can save money on travel, he can scale to doing several sessions a day from the comfort of his desk, and he doesn't have to waste time going through airport security, flying, picking up luggage, etc.
The second problem is a little more difficult to address. Whether he goes to a foreign country or does a lecture via video conferencing he still needs to deal with the fact many of his students don't speak English.
This is where Sametime Meetings comes into play. Dr. Schwaitzberg is working with the IBM Research's Human Ability and Accessibility Center and with a few IBM business partners including Polycom in building a universal translator based on IBM Sametime Meetings. Dr. Schwaitzberg shows a prototype in his talk and the demo is pretty cool. You can get to Dr. Schwaitzberg's talk here. Check it out.
developerWorks just published a white paper by Sneha Heda, Bhavuk Srivastava and Yue Lin titled Simplifying your IBM Sametime deployment using an efficient topology and automated scripts. The paper brings together three experienced Sametime developers who know a thing or two about Sametime deployment--including what not to do when doing so.
Our development team has been working very hard in automating installation tasks to minimize the pain of installing IBM Sametime. I know ... I know ... it's no picnic but, then again, Sametime ain't no toy, so ... Anyway, this white paper takes you over everything you need to know to deploy Sametime servers on Linux using the new script-based deployment tool we've been working on over the past few months. The tool allows you to sketch out more than one deployment strategy (we call them "models") and it helps you pick the most cost-effective one. This is all based on best practices and well-known deployment scenarios. The article includes sample deployment models for Sametime Advanced, Meetings, etc. so you can get started.
If you're in the business of deploying Sametime make sure to take a read. I think you're going to like it. You can find the paper here.
We've always said we play well with others. We play especially well with our friends at Polycom. Here's what that looks like:
SES, a global satellite operator based in Luxemburg, has just deployed a large enterprise video infrastructure (56 video conferencing rooms across 22 global locations) powered by IBM Sametime and Polycom RealPresence. The solution leverages Polycom HDX room systems (including HDX 8000) and IBM Sametime to help over 1,300 employees from 22 locations work together and collaborate in a social environment.
The solution solves one of the problems we've set out to solve from the very beginning: help businesses minimize travel expenses. At SES, the savings so far amount to approximately 60% of what the cost would have otherwise been.
Another interesting thing here is the sheer size of the deployment (I'll say it again): 56 video conferencing rooms across 22 locations around the globe serving over 1,300 employees. Keep this in mind: this is not a chat infrastructure. This is an enterprise audio and video infrastructure. We definitely play well together, don't we?
You can find out more about this story here. Check it out.
Following on my December 6 posting on IBM Sametime Meetings for Android, now it's time to let you all know we have posted a major update to our meetings client for iOS.
This is Release 2 for IBM Sametime Meetings for iOS. It replaces our old Meetings Viewer for iOS and, just like all our mobile clients, it requires a full-fledged Sametime infrastructure in the back end. Today that means IBM Sametime v8.5.2 IFR 1. If you don't have it, you can always connect to Greenhouse and, with this release, to IBM SmartCloud for Social Business.
For details on all the cool features included in this release please visit the Apple App Store (here).