On behalf of the entire Sametime organization, l am pleased to announce that the latest version of this iconic product – Sametime 9 – will be available for customers on September 20th.
I invite you to attend the formal unveiling at the “Reinvent The Way Work Works”, a signature IBM virtual event, on Wednesday, September 18th, 10am-Noon (EDT). (Register here.) This event will introduce a number of new innovations around IBM's industry leading Social Platform and feature speakers such as:
Erik Brynjolfsson, Director of the MIT Center for Digital Business
Alistair Rennie, General Manager, Social Business at IBM
Jeff Schick, Vice President, Social Business at IBM
Customers like Australian Bureau of Statistics, Langhoff Promotion A/S and SafeGuard World International
Following the keynote, there will be a deep dive on what's new in Sametime 9 as well as a virtual showcase with over a dozen partners.
While we'll take you through all the exciting new capabilities on the 18th (hint: an entirely new user experience and out-of-the-box continuous presence video conferencing), I want to highlight the significant changes we've made to Sametime's packaging. We're retiring the old portfolio in favor of a more streamlined set of offerings:
The New Sametime
Sametime Communicate is all about individual communications needs. It starts by unifying all of Sametime's instant messaging capabilities into one offering – including Offline Messaging, Skill Tap, Instant Polls, Persistent Group Chat and more. We build on that with 1:1 voice and video capabilities, including Bandwidth Management Tools for Sametime calls. We even added the ability to link Sametime to your telephony or telepresence system over a SIP trunk. Yes, your Sametime Connect client can be your phone or video endpoint without any additional licensing. We include mobile, browser and rich clients along with all the API's and 3rd party plugins to integrate your existing services into Sametime or put Sametime services where your users work every day.
Sametime Conference is for multi-party collaboration. This offering blends our award winning zero-download, browser-based meeting capabilities with our new video MCU for continuous presence, high definition video. Use Sametime meetings for multi-party audio calls, dial out to your favorite audio conferencing bridge or use partner plugins or adapters to integrate Sametime Meetings with your favorite video conferencing system.
Sametime Complete bundles both offerings together and delivers additional value all its own. With Complete, we extend continuous presence video to video calls outside of meetings. We also let you share your screen or an application right from a chat window. In addition, use the Sametime Connect client to invite colleagues to your meetings by just dragging their name from a contact list and dropping it on the meeting room or clicking the meeting icon at the top of a chat window.
One other important change worth calling out today is that Sametime customers will also be able to collaborate with customers and partners without having to acquire the (dreaded) Extranet license. That's right, any licensed user of Sametime inside your organization will be able to work with external parties. So, go ahead and chat enable that customer service site or use Sametime Meetings for your customer presentation.
Finally, we retain Sametime Unified Telephony for those large organizations that want to provide advanced unified communications capabilities to their users while isolating the those user from future changes in backend telephony infrastructure. Sametime Unified Telephony supports homogenous or heterogenous telephony environments that a company may face today or in the future.
We'll have a lot more to say on the new Sametime packing in just a few days.... including transition plans and more detail on what's in each package. We'll also offer a series of posts outlining the cutting edge capabilities you'll find in this latest release. Please keep an eye on this blog, post questions here or directly reach out to anyone on the Product Management team.
In case you missed John Del Pizzo's blog post from last Tuesday, IBM Sametime 9 introduces an all new, simplified packaging model consisting of just four editions: Sametime Communicate, Sametime Conference, Sametime Complete, and Sametime Unified Telephony. In this post, I'd like to share with you our reasons for making these changes. I'll also describe the new Sametime 9 licensing model. In a few days I'll post a follow-up note explaining how existing Sametime 8.5 customers can move to and start taking advantage of the new Sametime 9 packaging.
Why does Sametime 9 introduce a new packaging model?
There are actually a number of reasons we made this change. First, we wanted to better align the Sametime editions to the way our customers have told us they want to buy and use Sametime. To that end, for customers that just want a person-to-person collaboration solution, we created the Sametime Communicate edition. For customers that just want a group collaboration solution, we created the Sametime Conference edition. For customers that want both person-to-person and group collaboration, we created the Sametime Complete edition. And for customers that want advanced softphone capabilities, including intelligent call routing, that will integrate with their existing telephony infrastructure, we continue to provide Sametime Unified Telephony, now as an add on to the Sametime Communicate and Sametime Complete editions.
A related reason for the Sametime packaging changes is that we wanted to provide customers with a clearer, more concise articulation of the value and content of each edition. We felt there was no better way to do that than to create Sametime 9 editions that were specifically tailored to the four main Sametime customer use cases described above. Even the names of the new Sametime 9 editions were carefully chosen to convey meaning about their intended use cases. A high level comparison of the Sametime 9 edition content that underscores this point can be found in the announcement letters under the 'Product Positioning' section.
A third motivation for the new Sametime packaging model is that it helps emphasizes that Sametime 9 is something truly new and different. Sametime 9 is not simply an update of existing technology but rather includes breathtaking new capabilities like a new and simplified user interface, continuous presence, high definition, high performance video, and much more. Future blog posts will describe these new capabilities in detail. For now, suffice to say that the Sametime 9 packaging has a fresh new look that also reflects the freshness of the new Sametime 9 capabilities.
A final reason for the Sametime 9 packaging changes is to better align with the IBM SmartCloud for Social Business licensing model. As some Sametime customers have also become SmartCloud customers (and vice versa), we wanted to make it easier for customers familiar with one product to transfer that knowledge to the other. The Sametime 9 licensing model discussed below is intended to do just that.
What is the Sametime 9 licensing model?
All Sametime 9 editions are licensed by authorized user. Simply count up the number of people that would be considered authorized users of the software (check out the Sametime 9 licenses for exact 'authorized user' terms and conditions), purchase sufficient entitlements for those users, and you are good to go. There is no need to deal with client access licenses, device access licenses, server licenses, or the other complicated license models that some of our competitors torture customers with. This means you can deploy Sametime 9 software on as many servers as you like and the only thing you need to track is the number of users authorized to use that software. Purchasing departments and IT managers charged with tracking your organization's software entitlements will really appreciate how Sametime 9's simple licensing model makes their lives easier.
Sametime Communicate, Sametime Conference, and Sametime Complete also include the ability to collaborate with applicable external users at no extra charge. Be sure to read the Sametime 9 licenses for exact terms and conditions but the net is that an applicable external user is any person that is not directly affiliated with and paid by your organization such as an employee or contractor (i.e. an authorized user) that uses Sametime to communicate with an authorized user. For example, an education institution that provides e-learning services using Sametime Conference would only need to ensure their teachers were appropriately licensed, not the students that those teachers provide instruction to. That's pretty amazing when you consider there could be tens of thousands of external users in such a scenario.
All Sametime 9 editions also include all the pre-requisite software (databases, web servers, etc) at no extra charge. Contrast that to some competitors products that force you to buy all those piece parts separately and I'm sure you'll agree the Sametime 9 product family delivers unbeatable value.
To summarize, our main motivation behind redesigning the Sametime 9 packaging model was to deliver greater value to Sametime customers in a way that was easy to understand. This, combined with the simple licensing model and many new and enhanced technical capabilities, makes Sametime 9 an exciting and high value release that organizations will want to start taking advantage of right away. To that end, my next post will describe how easy we've made it for existing Sametime 8.5 customers to move to and start taking advantage of Sametime 9.
#ucoms As you are hopefully aware, we made many enhancements in Sametime 8.5.2 that help you collaborate more effectively and easily with colleagues outside your firewall. Sametime 8.5.2 browser-based meetings with audio
and video can help you build deeper relationships with customers and business partners, eliminate
expensive monthly fees from hosted meeting services, and reduce the need for audio conferencing, voicemail, and even travel. If those weren't reason enough to buy now, here's one more.
For a limited time, the commercial IBM Passport Advantage® Relationship
Suggested Volume Prices (RSVP) and Passport Advantage Express® Suggested Retail Price (SRP) for
selected eligible new IBM Sametime Standard
for Extranet Processor Value Unit and Sametime Advanced Extranet Processor Value
Unit products have been reduced by 75%. This means it's now more cost-effective than ever to experience rich online collaboration with customers, partners, vendors and more.
Orders must be received by IBM on or after August 2, 2011 but no later than December 31, 2011. This discount is available worldwide except in Japan.
***UPDATED 2011-08-12*** For a list of eligible products, and additional details, restrictions, applicability, and all the standard legal boilerplate fine-print, please refer to the specific links provided below:
I'm happy to announce that the new IBM Sametime Widgets for IBM Connections are available for download from the IBM Collaboration Solutions Catalog in Greenhouse. As you know this is a new way for us to distribute new capabilities and we're very excited about these particular offerings.
As promised, we're delivering three widgets: Video Chat, Chat Rooms and Meeting Rooms. These widgets are designed to work in the context of Connections Communities. They bring Sametime audio and video, persistent chat rooms and meeting rooms to community members right from the IBM Connections user interface.
This is one more step on our quest to offer close integration with IBM Connections. As you all know we started with Sametime Meetings integration with Connections Files on IBM SmartCloud and on mobile clients. We also provide integration with Connections Profiles on Sametime mobile clients. Well, this is yet another milestone in our roadmap. There's more to come in the future.
In the meantime, check the widgets out, let us know what you think and don't hesitate to ping us if you run into any issues with them. The nice thing about distributing through the Solutions Catalog is that we can update them as often as needed.
On behalf of the entire Sametime team, I am pleased to announce that Sametime 8.5 will be available for download on December 22nd. Happy Holidays!
IBM Lotus Sametime 8.5
represents the next generation of unified communications and collaboration
software. As you can see, we've packed in quite a bit into this release:
A new online meeting experience that is integrated into the IBM Lotus Sametime Connect
client. Join a meeting with a single click. Easily invite others by dragging
their names from the contact list. Accept meeting invitations with a single
click. Upload meeting materials via simple drag and drop.
New zero-download, browser-based chat and meeting clients that extend
the desktop experience to wherever the user is working.
A new standards-based audio and video infrastructure that enables more seamless interoperability
with third party audio and video conferencing systems.
New audio and video codecs that provide higher quality native voice and
video services for a more compelling collaborative experience out-of-the-box.
New Web 2.0 APIs that let developers embed Sametime capabilities into Web sites
and applications so users switch context less.
A new, browser-based Apple iPhone chat client, support for the Blackberry
Storm, and an improved mobile client for Microsoft® Windows® Mobile devices.
New social views that make it easier to find the people you collaborate
with the most.
Deeper integration with Microsoft and Lotus products
A new System Console that centralizes infrastructure configuration, deployment,
management, and policy management for all Sametime services.
We'll be exploring all of these capabilities in the new year... but Sametime 8.5 is really about simplicity. Simplicity promotes adoption and adoption creates return on investment. Ask yourself these questions: How often do you loose the first ten minutes of a meeting providing instructions on how to log into the web conference? Have you invested in video conferencing systems that sit unused because no one knows they're there or how to use them? Do you want to deliver unified communications services into the applications your employees already use? Do you have a mix of communication and collaboration systems that are difficult to use, isolated and underutilized? If so, Sametime 8.5's unified user experience and open integration can help make UC simple for users, leverage those existing investments and drive real business value.
I've been doing the rounds across the country (Dallas, Orlando and, today, Chicago) talking about what's new in Sametime 8.5.2. I get questions about what is the main theme for 8.5.2.
As most of you remember, 8.5 was all about meetings. 8.5.1 introduced refinements to that theme by making the meetings experience even easier. 8.5.2 continues to drive along those lines with a special focus on audio and video. So, I can say 8.5.2 is all about the audio and video experience.
This release brings audio and video to the Web meetings client:
Audio and video on Web meetings opens a plethora of new possibilities.
For instance, all you need to do to launch a meeting room enabled for audio and video is embed a URL to the room on your Web page. The Web page may correspond to a portal, a self-service application, a customer service application or anything you want. A Sametime meeting room, being as easy to launch as a chat session, can become your new paradigm for customer service. Why stop at chatting when you can offer your customers a full-blown meeting room?
Bringing audio and video to the Web meetings client provides us with a nice deployment pattern for other capabilities on the Web browser. The browser extension model we're using to deliver the Sametime Web Player is secure, reliable and offers great performance. Unlike our old applet-based approach, You install it once and that's it. It can be downloaded the first time you enter a meeting room or it can be pre-provisioned on the browser by IT.
In addition to delivering audio and video on the Web meetings client, we're also delivering new capabilities that users will only notice if they're not there.
First on the list is NAT traversal, a new component based on the ICE/STUN/TURN standards. The new Sametime TURN Server (I wanted "Stun Server" but apparently there was a risk that no one would come near the thing...) helps Sametime audio and video play nice with firewalls so people can hear and see each other regardless of where they happen to be.
We're also delivering bandwidth management capabilities for audio and video. The new Sametime Bandwidth Manager helps audio and video play nice with the network. We all know audio and video tend to be bandwidth hogs. Bandwidth Manager regulates bandwidth usage to allow other applications to use the network as well.
We're also enhancing our TCSPI adapter model. 8.5.2 allows you to deploy two TCSPI adapters simultaneously. You can deploy, for instance, a third-party video adapter and an audio conferencing bridge adapter concurrently to give users a richer audio and video conferencing experience.
Finally, the new deployment option for the Sametime soft phone (SUT Lite license), allows you to integrate Sametime to certified SIP-based video end points as well as SIP gateways to enable telephone and video calls directly from the Sametime Connect client.
As you can see, we put a lot of effort in making audio and video easier to adopt; in providing a richer experience and in enabling more of the Sametime user interface with audio and video. Notice a trend here? If you do, you'll notice how our focus is turning to audio and video and mobility: we're delivering two new native mobile clients, one for Android, and a meetings client for BlackBerry. Stay tuned and you'll see more of this in upcoming releases.
I'm still playing catch up from Lotusphere (maybe next weekend, after
some of the adrenaline subsides I'll play "rest up") but I wanted to pop
in here for a quick blog post. WOWWW. That was an amazingly insanely
fantastic Lotusphere experience. Thanks to all of you!
I know I'm a Lotus Geek because I'm watching the Super
Bowl tomorrow because Sametime is there! I'm a Dolphin Fan. They
For those of you that were not at Lotusphere that are loyal blog
readers, Sametime has gone Social and is going to the Super Bowl The
very beginning of the closing session was a demo of Sametime being
utilized at the Superbowl for real time security communications. This is
a clear example that Sametime or UCC is the "Action" in a Social
Imagine the challenge of keeping over 100,000
people safe with a vast array of emergency teams ready to respond and
take action at one of the most popular events of the year.
You need a real time communications system to take action right now and
the right person and get the right response.
This is a social network with real implications.
Traditionally you have multiple agencies operating on different systems and on
different radio frequencies. We bring these disparate systems together with a solution called
Radio Connect from UnifiedEdge based on IBM Sametime Standard.
RadioConnect for Sametime has been successfully deployed as a permanent
technology component in the Joint Emergency Operations Center at the City of
Fort Worth, Texas reaching tens of thousands of workers. And this Sunday - it is being used to bring
together 60 different agencies on multiple radio frequencies in the most important game in American Football
– the Super Bowl.
For years, Lotus Notes has included a basic version of Sametime. It provides simple presence and text chat within the Notes / Domino environment. For online meetings, voice, video, file transfers, screen captures, mobile clients, browser clients, the gateway for public IM federation, etc, etc, etc, users needed a license to Sametime Standard or Advanced. Yet, for some reason, we never had an easy upgrade path in place. Now, we do.
Buried in the Sametime 8.5 Announcement Letter are these new part numbers:
Lotus Sametime Standard Extension from Sametime Limited Entitlement (D0CCALL) (D0CC9LL)
Lotus Sametime Advanced Extension from Sametime Limited Entitlement (D0CCBLL)
They let Notes users 'extend' their Notes licenses with Sametime Standard or Advanced capabilities at a discounted price. While the part numbers are in the Sametime 8.5 Announcement, they
can be used for Sametime Standard 8.0.x or Advanced 8.0.x as well. (Just to be clear, these are just for Notes users and you can only extend the number of Notes licenses you have on active maintenance. For users without Notes, you need a regular Standard or Advanced license.)
But, there you go Notes customers, upgrade to Sametime Standard or Advanced today!
* December 16, 2009 update: Corrected Standard Extension part number.