The “Service requests & PMRs” tab has been enhanced. The following functionality has been added:
view and search current Service requests
open a new service request
view and update service request profile information
view service request messages
manage authorized users and business partner information
Users will also find a cleaner interface. Several components have moved on the page.
Links for service requests for hardware, PC support, countries and recent acquisitions have been moved to the left column.
“Before submitting a request” links have also moved.
Previously, the “Before submitting a request” module appeared in the center section of the page.Now, a link to this module appears in the left column of the page, and on November 29, 2012, this module will be found on the Troubleshooting tab of the Support Portal.
Until November 29, users can access the following links to obtain “Before submitting a request” information:
all other brands