The IBM Support Portal is a unified, centralized view of all technical support tools and information for all IBM systems, software, and services. Customized based on your product inventory, entitlement, and geography, the portal will let you personalize the pages to focus on exactly the information and resources you need for problem prevention and faster problem resolution.
The following videos introduce the IBM Support Portal's capabilities and explain how to use key features.
Using the IBM Support Portal
video demonstrates how to get started using the IBM Support Portal and
explores some of the resources you might use when troubleshooting a
problem. View video
More Troubleshooting Resources
this video, you learn about additional troubleshooting resources
available in the portal such as forums and recommended fixes. View video
video describes additional features of the IBM Support portal including
News and Alerts, Notifications, and opening a Service Request with IBM
Support. It also shows you how to manage your product list to focus the
portal and make the information you need easier to find. View video
Personalizing your IBM Support Portal
Learn how easy and simple it is to personalize your portal page to reflect the way you work. View video
You can go to the IBM Support Portal and try these features yourself.
IBM Support Portal News And Alerts
with Tags: support_portal X
With each release, the IBM Support Portal is improved and enhanced based on your feedback and that of your peers. We hope your finding the portal useful and helpful, and that you've been pleased with its evolution since it was first deployed.
As we gear up for the next release and prepare for the eventual sunset of the existing IBM support website pages in 2010, we'd like to get your feedback on how the new portal experience compares to the existing support sites. We hope you can take a few minutes to fill out a short questionnaire that evaluates the IBM Support Portal in comparison to the existing IBM support website pages.
You may have bookmarked the existing support sites, but if not, here are links to the existing support pages for software products and for hardware products.
The questionnaire is anonymous and should take just a few minutes. So please let us know your thoughts, and encourage your colleagues to do the same. Thanks!