IBM Support Portal News And Alerts
Welcome Software AVP, IntelliStation, BladeCenter, System x, Power, System i, System p, System z, and Storage customers to the IBM Support Portal! You can now access all of your technical support information and tools from this unified, customizable view. For information on how to use the new site, go to the IBM Electronic Support YouTube channel or to the Support Portal News & Alerts blog post to view educational videos.
We are excited to have you on board and welcome your feedback!
The IBM Support Portal Release 4.0 has been deployed.
Please visit the site at www.ibm.com/supportportal.
Some key features include:
Defects resolved in this release include:
Enhancement requests implemented in this release include:
Key feature details:
IBM Software Accelerated Value Program features
IBM Software Accelerated Value Program (AVP) clients are entitled to premium content and features including:
Improved usability of product selection
Filtering by version and OS
Enhanced Warranty module
Enhanced download experience
The “Recommended fixes,” “Download tools,” and “More download links” modules have been removed, and these links have been moved to the “Downloads and fixes” module.
Enhanced IBM Service Request for software module
Top ten modules
My support contracts module
A new "My support contracts" module is available to all signed in users on the Overview and Troubleshooting pages. “My support contracts” allow users to access information about their support agreements.
IBM Support Portal has recently been named one of the Ten Best Web Support Sites in 2010 by the Association of Support Professionals!
A new brand has been added to the product selector.
The "System x Integrated Solutions" brand has been added to the product list.
1. Notifications are not yet available for the products under the new brand in the "Notifications" module.
2. Downloads and fixes are not yet available for some of the products under the new brand in the "Downloads and fixes" module.
3. When using search, the "Cloudburst" product under the "System x Integrated Solutions" brand may be listed twice.
The support feedback survey is now working with Internet Explorer 6 (IE6). Please use the survery to share your thoughts with the Support Portal team!
The IBM Support Portal is a unified, centralized view of all technical support tools and information for all IBM systems, software, and services. Customized based on your product inventory, entitlement, and geography, the portal will let you personalize the pages to focus on exactly the information and resources you need for problem prevention and faster problem resolution.
The following videos introduce the IBM Support Portal's capabilities and explain how to use key features.
Using the IBM Support Portal
This video demonstrates how to get started using the IBM Support Portal and explores some of the resources you might use when troubleshooting a problem. View video
More Troubleshooting Resources
In this video, you learn about additional troubleshooting resources available in the portal such as forums and recommended fixes. View video
This video describes additional features of the IBM Support portal including News and Alerts, Notifications, and opening a Service Request with IBM Support. It also shows you how to manage your product list to focus the portal and make the information you need easier to find. View video
Personalizing your IBM Support Portal
Learn how easy and simple it is to personalize your portal page to reflect the way you work. View video
You can go to the IBM Support Portal and try these features yourself.
With each release, the IBM Support Portal is improved and enhanced based on your feedback and that of your peers. We hope your finding the portal useful and helpful, and that you've been pleased with its evolution since it was first deployed.
As we gear up for the next release and prepare for the eventual sunset of the existing IBM support website pages in 2010, we'd like to get your feedback on how the new portal experience compares to the existing support sites. We hope you can take a few minutes to fill out a short questionnaire that evaluates the IBM Support Portal in comparison to the existing IBM support website pages.
You may have bookmarked the existing support sites, but if not, here are links to the existing support pages for software products and for hardware products.
The questionnaire is anonymous and should take just a few minutes. So please let us know your thoughts, and encourage your colleagues to do the same. Thanks!