The IBM Support Portal Release 3.2 has been deployed.
Please visit the site at www.ibm.com/support/entry/portal.
Some key features include:
- A new "Downloads and fixes" portlet
- Ability to show/hide empty modules
- Ability to sorting product look up results by keyword relevance or alphabetically
- Changes in how language/location preference is managed
- New brands in the product selector
- Changes to System availability
- IBM n.Fluent machine translation
Defects resolved in this release include:
- 821: Result set of differs from search within troubleshooting and search
- 1247: Next reloads 1-20 on Safari under OS/X
- 1880: You cannot add modules to Service Request page
Enhancement requests implemented in this release include:
- 1043: PLEE-7NR4N8 - hide empty portlet is confusing
- 2082: PLEE-7VZS9V - Need to support different date formats
Key feature details:
Downloads and fixes portlet
A new "Downloads and fixes" portlet appears on the Downloads page. This portlet replaces the previous "Fix Central" and "Software and device drivers" portlets that used to appear on the page. The "Fix Central" and "Software and device drivers" will no longer be available in the portal.If you had previously customized your pages and added these portlets to another page, you will want to remove them.
Show/Hide empty modules
The IBM Support Portal dynamically searches for technical content based on several factors including: product selections, task selected, and available topics. If no content is found for a module, that module does not appear on the portal page. This may be confusing when you are adding or deleting modules from a page. The IBM Support Portal now enables you to show or hide empty modules by using the Show/Hide controls.
When a user selects the "Show empty modules" link, modules that are placed/located on the page but are not currently displayed will appear. The link name will also change to "Hide empty modules."
When a user selects the "Hide empty modules" link, modules that do not currently have any content will no longer be displayed, and the link name will change to "Show empty modules."
Sort product look-up results
can now sort the results of their product look up by
or alphabetically. Only
the first 100 results will be sorted alphabetically.
Changes in how language/location preference is managed
default locale and language of the Support Portal is American
set your locale, click 'change' at the top of the page.
will be prompted to select a country and language. Once you select
your country, you will be automatically redirected to the ibm.com
homepage for that country. You can get back to the portal by using
your browser's back button or re-entering the URL. Your country
selection will be stored in a cookie and persist between sessions.
you are a signed in user and the country selection at the top of the
page has not been specified, the Support Portal will use the
information saved in your IBM
if none of the previous values have been set, the portal will use the
language settings from your browser.
summary, the language displayed in the
IBM Support Portal will be determined by evaluating settings in the
it is set from a redirecting location)
Country Selector at the top of the page
signed in Profile
Browser Language setting
New brands and products in the product selector
following brands (with associated products) have been added to the
AIX, and IBM i Operating Systems
to the System availability section
are several changes to note.
There are now two links to display outage details:
The "Current availability" link will show details on any
current outages that the IBM Support Portal is experiencing.
The "Planned outages" link will show details of any future
planned outages. This link will only appear when outages are
Messages requiring users' attention will display in the new "Site
availability & news" portlet. This text will appear in
orange font at the top of the portlet.
News links about the IBM Support Portal have been moved to the new
"Site availability & news" portlet from the "Flashes
& alerts" portlet.
IBM Support Portal is now using IBM n.Fluent machine translation in "Translate this page."
The Warranty portlet does not support Norway as a locale in R3.2.
Support will be added in a future
Reminder regarding product selection
do not need to select all products you are going to work with in the
product selector or on the quick start page before using the IBM
Support Portal. Your product list can be changed at any time within
the IBM Support Portal. For an optimal experience and to maximize
you may want to limit the products
that are active to 5 or less.