Please visit the site at www.ibm.com/support.
Key updates include:
- Inventory upload
- User interface enhancements
- Support for additional English locales
- Direct access from ibm.com/support for additional locales
Authenticated users can upload inventories via the Support Portal.
In the “Find a product” module, if an authenticated user selects the “Products for <user name>” radio button and the “My inventories” selection in the drop down, the user can select the “Upload new inventory” link to upload an inventory file.
The information file must be in the XML Resource Collection File (RCF) format produced by specific inventory gathering tools. Users can utilize the IBM Support Assistant Data Collector tool, available at http://public.dhe.ibm.com/software/isa/dc/2.0_inv/isacoreweb/2.0.0/isadc/index_inv.html?taxonomy=Inventory, to gather an inventory on their system and assist with creation of the inventory file.
Once uploaded, the inventory will be available for use in the Support Portal and in Fix Central.
For more information about how IBM uses inventory data, please visit http://www-01.ibm.com/software/support/portal/about-inventory.html.
User interface enhancements
for additional English locales
Support has been added for the English locales of Curacao, Kenya and Nigeria.
access from ibm.com/support for additional locales
Previously, users in the following locales were directed to country specific support pages when accessing ibm.com/support:
- Brazil (English)
- France (French)
- Germany (German)
- Ireland (English)
- Italy (Italian)
- Korea (Korean)
- New Zealand (English)
- Spain (Spanish)
- United Kingdom (English)
These users are now taken directly to the Support Portal when accessing the technical support site from ibm.com.
Enhancement requests implemented in this release include:
- 4175: Support should be
easily available by Machine type and model number.
- Search results are limited to content in the language of the selected locale.
- Search, including any links in the portal that involve searching, does not function for users who have a product containing an apostrophe in their product list.