Please visit the site at www.ibm.com/supportportal.
New look to the Support Portal pages
Support for mobile users
Enhanced Technical Support client offering updates
New look to the Support Portal pages
The look of the IBM Support Portal has been updated to be consistent with the new look of the ibm.com site.
Users will notice:
New headers and footers
A new black and grey color scheme
Changes in module design in the center content area
All locales currently have access to the category links of “Solutions,” “Services,” “Products,” “Support & downloads,” and “My IBM” in the new masthead. Masthead expanded sub menus are also available for a subset of locales, including Australia, Brazil, Canada English, Canada French, China, France, Germany, Italy, India, Japan, Korea, Russian Federation, Spain, United Kingdom and United States.
We welcome your feedback regarding the available expanded sub menu options as we work to make masthead expanded sub menus available for additional locales in the future.
Support for mobile usersAn IBM Support Portal mobile BETA site is now available.
Smart phone users will see the mobile site by default. The choice to go to the full site is available. Tablet users will be taken to the full site by default.
Android, Blackberry V6 or later, and iOS devices are currently supported.
Features of the mobile site include:
- Search and document display
- Flashes & alerts
- Warranty lookup
We will continue to provide additional features for our mobile users in the future. We welcome your feedback on the current function and what additional functions you would like to see.
Enhanced Technical Support (ETS) client offering updates
Additional offerings have been added for ETS clients.
In the “My support programs” module, the “Maintenance and technical support” tab has replaced the “ETS and CTS” tab for ETS clients.
ETS clients can find ETS links as well as any ETS for AIX or Custom Technical Support (CTS) links to which they are entitled to on this tab. A drop down is available to clients who are entitled to more than one ETS program to allow selection between the set of links that are shown.
The following accessibility issues will be fixed in a future release.
The “Active” and “Product name” column headers in the "Manage my product list" table are not announced by screen readers.
The information icon cannot be reached using the Tab key on the “All download links,” “All troubleshooting links,” “All documentation links,” “All planning links,” “All installation links,” and “All usage links” pages. A mouse or pointing device must be used.
When using the Tab key to identify the 'Go' button, the focus does not change on the following pages: "All download links,” “All troubleshooting links,” “All documentation links,” “All planning links,” “All installation links,” and “All usage links.”
When screen reader mode is active, the "My IBM contacts" header announces "Blank" 5 times before continuing to page contents.
While navigating through modules running the JAWS screen reader, the module headers are not read by JAWS. The module header can be read by the JAWS screen reader using the Virtual cursor. One way to read the module header is by tabbing to the skip link in the module header and then using the JAWS key + left arrow to read the module header text. Additionally, the module headers are available in the JAWS Headings List dialog accessed by JAWS key + 6.
While navigating the complimentary side bar modules in the right hand column of Support Portal while using the JAWS screen reader, the expandable section headers for “Site availability,” “Site news,” and “Support feedback” do not expand/collapse when pressing the Enter key. The key stroke is processed by JAWS. A work around for this issue is to type JAWS key + 3 to pass the key stroke through to the application before pressing the Enter key.
Pressing the Spacebar on the "Browse for a product" check box causes a delay as the screen reloads and is reread top to bottom.
Avoid using the space bar on the Login screen. Using the Spacebar will cause the Overview page to be displayed with the focus positioned at the bottom of the page.