We are pleased to announce that the IBM Support Portal is now available and ready for you to access!
This early release of the IBM Support Portal currently supports Power Systems (including System i and System p), and Lotus, Rational, WebSphere, Information Management, and Tivoli products. Information related to IBM System x, System z, and System Storage products will be enabled at a later time.
This is a major milestone in our goal of providing a unified and customizable web experience where you can find technical support information for all IBM products.
Try the new site
Click to try: You will be able to access the Support Portal from existing IBM web pages for Power Systems (including System i and System p), and Lotus, Rational, WebSphere, Information Management, and Tivoli products. This “click to try” function will allow you to access the Support Portal to complete a task, for example troubleshooting a problem, and to provide feedback on your experience.
Access the site directly using the IBM Support Portal.
View the videos: You can familiarize yourself with the Support Portal by viewing the demo videos. These videos introduce you to the portal, explore troubleshooting and other resources, and demonstrate how you can personalize the page by moving, adding, and deleting portlets.
Using the IBM Support Portal
This video demonstrates how to get started using the IBM Support Portal and explores some of the resources you might use when troubleshooting a problem. View video
More Troubleshooting Resources
In this video, you learn about additional troubleshooting resources available in the portal such as forums and recommended fixes. View video
This video describes additional features of the IBM Support portal including News and Alerts, Notifications, and opening a Service Request with IBM Support. It also shows you how to manage your product list to focus the portal and make the information you need easier to find. View video
Personalizing your IBM Support Portal
Learn how easy and simple it is to personalize your portal page to reflect the way you work. View video
1. Issue: There is a temporary problem with the log in. When you log in, your saved product list and the top-right Add Modules button don't appear.
Workaround: To log in, change the URL in the browswer from http ==> https and change portal ==> myportal and press enter.
2. Issue: An extraneous "Select language" prompt appears on the product selection page
Solution: Ignore the extaneous prompt. The issue is fixed in Internet Explorer V7 or later.
Tell us what you think:
We appreciate any feedback that you have for us. To submit your feedback to the Support Portal project team, you can either send an email to firstname.lastname@example.org or submit a response by clicking on the link in the Support feedback portlet located on any of the task pages.
We also invite you to participate in the IBM Electronic Support Community blog on developerWorks. In this blog, we'll be posting information about using the portal as well as questions about things for which we'd like your feedback. We appreciate your candid feedback, so feel free to let us know what you like and dislike about the portal. To post a comment, you'll need to sign in using the Log in link in the top right corner and your IBM Web ID. If this is your first time logging into developerWorks, you will need to pick a screen name as you log in.
Highlights of the IBM Support Portal
• Focus on one or more selected products or services to view technical information
• Navigate to support information by the task you are trying to perform
• View content for services, systems, and software products from a single interface
• Limit search results based on your selected products
• Rearrange, add, and delete modules in the center of the page to further personalize your support experience
Search Support is available on every page. This search connects to our faceted multi-product search results page. The search includes all technical support content, information centers and publications. Facets for task, content type, and software version can be used to filter your results.
Search is available for all products selectable in the product selector. When your search includes a System p, System i, or Power system, your selected operating system will be added as a searchable product. If you do not select an operating system, all available operating systems will be added as a product. Because there is a 10 product limit on the search results page, you may not see all of your products if you have multiple hardware systems without operating systems in your product list.