The IBM Support Portal was deployed to the production environment on 12/3/08!
This is a major milestone in our 2008 goal of providing a unified and customizable web experience where IBM clients can find technical support information for all IBM products. The Support Portal is already being used by early availability customers to gather valuable feedback and additional customers will be added over the next few months.
Highlights of the IBM Support Portal
- Focus on one or more selected products or services to view technical information for what you care about
- Navigate to support information by the task you are trying to perform
- View content for all services, systems, storage, and software products from a single interface
- Limit search results based on your selected products using the new attribute-based search interface
- Drag and drop, add, and delete modules in the center of the page to further personalize your support experience
Our work is by no means complete as we continue to add function and performance improvements throughout 2009.
The IBM Support Portal provides a unified and personalized web experience where you can find technical support information and tools for all of your IBM products and services. The portal is designed to be the single interface to your support and services interaction with IBM, and will eventually replace existing support pages.
This early, limited availability version allows you to provide valuable feedback as we continue to add functions and introduce it to more IBM support customers throughout 2009. On the right side of the page is an option to provide feedback for the web site. You can use this link to report problems with the Support Portal or request future enhancements.
View the videos and see for yourself! =====> coming soon
For early availability customers, the location of the site is www.ibm.com/support/entry/portal
If you are interested in being considered for the early availability program, please send an email to firstname.lastname@example.org
Support & downloads quick start
When you access the IBM Support Portal web site for the first time, you’re presented with a simple interface consisting of a 3-step process. You can select your products, select the support topic you’re interested in and then view your page. This simple interface is called the 'quick start' page. Topics may be familiar to you ... and include Overview, Downloads, Troubleshooting and more.
The Overview page displays general resources about the products in your list and keeps you informed of important or new information. In the News and Alerts module, alerts focus on critical, must-read information, while News items are new and timely announcements and content. In the Notifications module, you can register to be notified when product fixes and technical information becomes available -- either by Really Simple Syndication (RSS) feeds, email or viewing the entries through the Notifications application.
Choose your products
The support portal is dynamically updated based on the products and services you select. You can add products or modify your selections by using the 'Choose your products(s)' section on the left side of the screen. If you would like to temporarily narrow the focus of the technical support information on the page to particular products and services in your selected list, simply uncheck the unwanted items on the left side of the screen. After visiting the support portal, your list of products and services will be saved in your browser cookie, so when you return the page will be built using the selections from your last session.
Support resources are found in an expandable section on the right side of the page. This module contains helpful links that are not directly associated with the technical resources being displayed in the main part of the page. By moving your mouse over the different sections of the module, each section is expanded and the previous section is collapsed enabling you to view a variety of related information in an organized way. In addition, the resources within each section of this module are arranged by your selected products.
Personalizing your IBM Support Portal
With the IBM Support Portal, you can organize the portal pages in a way that is most efficient for you. For example, you might want to arrange your pages based on your job responsibilities. Perhaps you’re a system administrator and are charged with keeping your systems and products up to date with the latest fixes as well as troubleshooting problems when they occur. Or your role is to plan for the installation of new products and upgrades. You can rearrange, maximize and minimize, add and remove modules on the different portal pages so that you can work most effectively.
You must be signed in with your IBM ID in order to personalize your page.
Use the modules' title bar to:
- Drag and drop it to the new location. Movements are only allowed within the center area of the page. You cannot rearrange the modules on the left and right sides of the page.
- Remove it from the page. Simply click the ‘x’ in the title bar of the module.
- Keep a module handy, but minimize the space it uses on the page, you can hide, or minimize, it. Click the dash symbol in the title bar or select Minimize in the down arrow menu.
To add modules to a page, click the ‘Add modules to customize your page’ button in the top right corner. This displays a list of all of the modules that are available to add. You can add any module to the center area of any page.
New modules will be added to this list in the future as new functions become available.
As you use the portal, you can continue to fine tune it so that it displays the information and resources you need, organized in a way that makes sense to you, creating a personalized support experience.