IBM Support Portal News And Alerts
The IBM Support Portal is a unified, centralized view of all technical support tools and information for all IBM systems, software, and services. Customized based on your product inventory, entitlement, and geography, the portal will let you personalize the pages to focus on exactly the information and resources you need for problem prevention and faster problem resolution.
The following videos introduce the IBM Support Portal's capabilities and explain how to use key features.
Using the IBM Support Portal
This video demonstrates how to get started using the IBM Support Portal and explores some of the resources you might use when troubleshooting a problem. View video
More Troubleshooting Resources
In this video, you learn about additional troubleshooting resources available in the portal such as forums and recommended fixes. View video
This video describes additional features of the IBM Support portal including News and Alerts, Notifications, and opening a Service Request with IBM Support. It also shows you how to manage your product list to focus the portal and make the information you need easier to find. View video
Personalizing your IBM Support Portal
Learn how easy and simple it is to personalize your portal page to reflect the way you work. View video
You can go to the IBM Support Portal and try these features yourself.
IBM Support Portal R2.1 was successfully deployed to production on 10/28/09!
The production site is located at www.ibm.com/support/entry/portal
With each release, the IBM Support Portal is improved and enhanced based on your feedback and that of your peers. We hope your finding the portal useful and helpful, and that you've been pleased with its evolution since it was first deployed.
As we gear up for the next release and prepare for the eventual sunset of the existing IBM support website pages in 2010, we'd like to get your feedback on how the new portal experience compares to the existing support sites. We hope you can take a few minutes to fill out a short questionnaire that evaluates the IBM Support Portal in comparison to the existing IBM support website pages.
You may have bookmarked the existing support sites, but if not, here are links to the existing support pages for software products and for hardware products.
The questionnaire is anonymous and should take just a few minutes. So please let us know your thoughts, and encourage your colleagues to do the same. Thanks!
IBM Support Portal Release 2
Release 2 of the IBM Support Portal is now deployed (September 18, 2009)!
This release provides improvements in performance, usability and function based on feedback from internal users and external clients.
Highlights of this release
Items of interest:
1. When you search from the masthead on the quick start page, the search returns only documents that are written in the language of the page. In the example below, French documents will be returned for the search from the French quick start page. In the future, documents written in English will also be included in the search results.
This has now been fixed (Sept. 22)
We are pleased to announce that the IBM Support Portal is now available and ready for you to access!
This early release of the IBM Support Portal currently supports Power Systems (including System i and System p), and Lotus, Rational, WebSphere, Information Management, and Tivoli products. Information related to IBM System x, System z, and System Storage products will be enabled at a later time.
This is a major milestone in our goal of providing a unified and customizable web experience where you can find technical support information for all IBM products.
Try the new site
Click to try: You will be able to access the Support Portal from existing IBM web pages for Power Systems (including System i and System p), and Lotus, Rational, WebSphere, Information Management, and Tivoli products. This “click to try” function will allow you to access the Support Portal to complete a task, for example troubleshooting a problem, and to provide feedback on your experience.
Access the site directly using the IBM Support Portal.
View the videos: You can familiarize yourself with the Support Portal by viewing the demo videos. These videos introduce you to the portal, explore troubleshooting and other resources, and demonstrate how you can personalize the page by moving, adding, and deleting portlets.
1. Issue: There is a temporary problem with the log in. When you log in, your saved product list and the top-right Add Modules button don't appear.
2. Issue: An extraneous "Select language" prompt appears on the product selection page
Tell us what you think:
We appreciate any feedback that you have for us. To submit your feedback to the Support Portal project team, you can either send an email to firstname.lastname@example.org or submit a response by clicking on the link in the Support feedback portlet located on any of the task pages.
We also invite you to participate in the IBM Electronic Support Community blog on developerWorks. In this blog, we'll be posting information about using the portal as well as questions about things for which we'd like your feedback. We appreciate your candid feedback, so feel free to let us know what you like and dislike about the portal. To post a comment, you'll need to sign in using the Log in link in the top right corner and your IBM Web ID. If this is your first time logging into developerWorks, you will need to pick a screen name as you log in.
Highlights of the IBM Support Portal
• Focus on one or more selected products or services to view technical information
• Navigate to support information by the task you are trying to perform
• View content for services, systems, and software products from a single interface
• Limit search results based on your selected products
• Rearrange, add, and delete modules in the center of the page to further personalize your support experience
Search Support is available on every page. This search connects to our faceted multi-product search results page. The search includes all technical support content, information centers and publications. Facets for task, content type, and software version can be used to filter your results.
Search is available for all products selectable in the product selector. When your search includes a System p, System i, or Power system, your selected operating system will be added as a searchable product. If you do not select an operating system, all available operating systems will be added as a product. Because there is a 10 product limit on the search results page, you may not see all of your products if you have multiple hardware systems without operating systems in your product list.
Announcing: IBM Support Portal Release 0.8!
Support Portal Release 0.8 is now to a selected group of customers!
Some of the new functions and features include:
We appreciate any feedback that you have for us. To submit your feedback to the Support Portal project team, you can either send an email to email@example.com or submit a response within the Support Portal by clicking on the link in the Support feedback portlet located on any of the task pages.
The IBM Support Portal was deployed to the production environment on 12/3/08!
This is a major milestone in our 2008 goal of providing a unified and customizable web experience where IBM clients can find technical support information for all IBM products. The Support Portal is already being used by early availability customers to gather valuable feedback and additional customers will be added over the next few months.
Highlights of the IBM Support Portal
Our work is by no means complete as we continue to add function and performance improvements throughout 2009.
The IBM Support Portal provides a unified and personalized web experience where you can find technical support information and tools for all of your IBM products and services. The portal is designed to be the single interface to your support and services interaction with IBM, and will eventually replace existing support pages.
This early, limited availability version allows you to provide valuable feedback as we continue to add functions and introduce it to more IBM support customers throughout 2009. On the right side of the page is an option to provide feedback for the web site. You can use this link to report problems with the Support Portal or request future enhancements.
View the videos and see for yourself! =====> coming soon
For early availability customers, the location of the site is www.ibm.com/support/entry/portal
If you are interested in being considered for the early availability program, please send an email to firstname.lastname@example.org
Support & downloads quick start
When you access the IBM Support Portal web site for the first time, you’re presented with a simple interface consisting of a 3-step process. You can select your products, select the support topic you’re interested in and then view your page. This simple interface is called the 'quick start' page. Topics may be familiar to you ... and include Overview, Downloads, Troubleshooting and more.
The Overview page displays general resources about the products in your list and keeps you informed of important or new information. In the News and Alerts module, alerts focus on critical, must-read information, while News items are new and timely announcements and content. In the Notifications module, you can register to be notified when product fixes and technical information becomes available -- either by Really Simple Syndication (RSS) feeds, email or viewing the entries through the Notifications application.
Choose your products
The support portal is dynamically updated based on the products and services you select. You can add products or modify your selections by using the 'Choose your products(s)' section on the left side of the screen. If you would like to temporarily narrow the focus of the technical support information on the page to particular products and services in your selected list, simply uncheck the unwanted items on the left side of the screen. After visiting the support portal, your list of products and services will be saved in your browser cookie, so when you return the page will be built using the selections from your last session.
Support resources are found in an expandable section on the right side of the page. This module contains helpful links that are not directly associated with the technical resources being displayed in the main part of the page. By moving your mouse over the different sections of the module, each section is expanded and the previous section is collapsed enabling you to view a variety of related information in an organized way. In addition, the resources within each section of this module are arranged by your selected products.
Personalizing your IBM Support Portal
With the IBM Support Portal, you can organize the portal pages in a way that is most efficient for you. For example, you might want to arrange your pages based on your job responsibilities. Perhaps you’re a system administrator and are charged with keeping your systems and products up to date with the latest fixes as well as troubleshooting problems when they occur. Or your role is to plan for the installation of new products and upgrades. You can rearrange, maximize and minimize, add and remove modules on the different portal pages so that you can work most effectively.
You must be signed in with your IBM ID in order to personalize your page.
Use the modules' title bar to:
To add modules to a page, click the ‘Add modules to customize your page’ button in the top right corner. This displays a list of all of the modules that are available to add. You can add any module to the center area of any page.
New modules will be added to this list in the future as new functions become available.
As you use the portal, you can continue to fine tune it so that it displays the information and resources you need, organized in a way that makes sense to you, creating a personalized support experience.