Managing Consultant, IBM Center for Applied Insights
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Yesterday, we hosted a virtual livestream launch of our new Sourcing research. We’re live with exciting new research that explores how business and IT services sourcing are shifting – and the link between these shifting motivations and better business performance.
The sourcing market is changing. Clients are looking for sourcing relationships that offer higher value business outcomes in addition to cost savings. From our direct experience working with clients and general market observations, we've recognized technology shifts are accelerating the need for capabilities organizations don't have in-house.
To explore the extent of this shift – and how it is impacting organizations' sourcing motivations and strategies – we initiated a large-scale research project. Through this research, we saw distinct differences in the way that clients view outsourcing, and we uncovered a link between innovative sourcing practices and better business performance.
To better understand sourcing motivations and execution, we had three objectives for this study:
- To understand how sourcing motivations are changing
- To determine how sourcing strategies impact financial performance of the business
- For those customers who embrace a new sourcing strategy, do they have different expectations? And, how do they structure and manage their sourcing relationships?
For the virtual panel, Rich Lechner, IBM VP of Services Marketing, served as moderator. I kicked off the discussion with an overview of study methodology and key findings. Then we were joined by the following experts:
- Phil Fersht, CEO & Founder, HfS Research
- Pat Kerin, General Manager, Strategic Outsourcing, Global Technology Services
- Stan Sutula, Vice President, Finance and Planning, Global Technology Services
- Joanne Collins-Smee, General Manager, Globally Integrated Capabilities, Global Business Services
Listen to the virtual panel replay to learn more!
Click here to access the full executive report, Why partnering strategies matter.
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