Back to Monoprice.com, which I spoke about last time regarding shipping addresses. During that purchase, I chose USPS Priority: 2-3 Business Days. I purchased my Redmere HDMI cable on Monday, January 20th, and according to Monoprice.com, it was shipped later that day on Monday, January 20th. I thought I was in good shape as there were 4 shipping business days before the weekend, when I was going to pick up the item at my UPS mailbox. Unfortunately, it did not arrive. And as I write this blog posting, USPS shows that it still has not arrived, on the 5th business day after it was shipped. I chatted with customer service on the Monoprice.com site and they said they had to wait 7 days before they could open a ticket with USPS to find out where the package was. So, my 2-3 Business Days was really just an estimate and it could take up to 7 days! Amazon Prime regularly delivers packages to my UPS mailbox in 2 days or less. As a customer, I am not happy that I paid for expedited shipping and I did not get expedited service.
Image 1 - 2-3 Business Day Shipping Option
Frustrated Shopper Suggestion
Indicate where shipping times are guaranteed and where they are only estimates. Customer loyalty and trust are severely affected by packages arriving late.
That's all for now. Gotta go shopping!