Recently, my wife tried to order an (in-stock) item from the Amazon Marketplace on two occasions and both Marketplace vendors ended up not being able to ship the product. The first time, the selected Marketplace vendor had to refund the order amount when they found out that they didn't actually have the item on-hand to ship (after charging our credit card) -- the reason gave was "could not ship".
We're writing to let you know we processed your refund of $66.96 for your Order xxx from Altman Luggage Co..
This refund is for the following item(s):
Item: Pacsafe Luggage Venturesafe 400 Daypack, Tabasco, One Size
Reason for refund: Order cancelled by merchant
Here's the breakdown of your refund for this item:
Item Refund: $62.00
Item Tax Refund: $4.96
Notes: could not ship
My wife then ordered the item from another Marketplace vendor that indicated they had the item in stock. We received the following order cancellation notice today. At least they figured out they did not have the item before they charged us.
Greetings from Amazon.com,
We're writing to inform you that your order xxx from Brookstone has been canceled because the item(s) you purchased were out of stock. Please return and place your order again at a later time.
Our sellers strive to minimize canceled orders. We're sorry for the inconvenience this has caused. In most cases, you pay for items when we ship them to you, so you won't be charged for items that are canceled. In some cases (e.g., you use a gift card or your debit card is processed as a PIN-less transaction), you may see a charge for a canceled item. If you are charged for a canceled item, we will refund you within 1-2 business days. If you have any questions regarding the cancelation of this order, please contact Brookstone.
If you're still interested in this item, please search for it again on Amazon.com.
Frustrated Shopper Suggestion - For those thinking about offering a Marketplace, consider that you are at the mercy of the information provided by the Marketplace vendors, and their quality and behaviour is a reflection on you as the Marketplace provider.
That's all for now. Gotta go shopping!