Here's another pet peeve of mine when shopping online -- sites that aren't clear as to exactly when you're about to place an order.
Amazon.com is clear in this regard. After clicking "Proceed to Checkout" from the shopping cart, the shopper selects a shipping address, shipping speed, and payment information. At this point in the Amazon checkout process it is clear that the shopper will have the opportunity to see the order information before the order is placed. The shopper sees the message "You can review this order before it's final" along side both "Continue" buttons.
On Futureshop.ca, after clicking "Checkout" from the shopping cart, the shopper selects a shipping address, shipping type, and payment information. At this point in the Futureshop checkout process, it is unclear whether clicking "Submit" will place the order or give the shopper one more chance to verify the order details. The last step/page is titled "Summary" as per the four step process at the top, but it is not clear as to whether it is before or after placing the order.
Frustrated Shopper Suggestion - Especially since there is a group of shoppers that are still wary and tentative when shopping online, be absolutely clear as to when in the checkout process the order is placed.
That's all for now. Gotta go shopping!