ECM In Motion
IBM Navigator on Cloud: uniting knowledge workers through content in a flexible and trusted cloud environment
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  navigator on cloud ecm hunt doug management content enterprise 2,462 Visits
Mia Winn 270001U2F7 email@example.com Tags:  filenet enterprise-content-manage... document enterprise e-forms content advanced capture ecm imaging navigator management 1,596 Visits
Join us at IBMECMblog.com for a guest post from Dan Bigos, IBM Market Segment Manager, ECM Industry Strategy
Increasing workforce transformations and regulatory requirements are making companies to look towards employee records management solutions. Significant amount of employee related information is stored as employee documents throughout an employee’s tenure in an organization. These documents range from recruitment documents, on-boarding forms, emergency notification forms, performance appraisals to separation checklists. There is a clear distinction on what should be stored as employee records and what not. The Society for Human Resource Management provides guidance on the types of records that should [not] be included in personnel files and the record type and variety vary by industry. The challenge is to efficiently capture, process and retain relevant employee records so that they may be easily, securely accessed by authorized personnel.
Despite the proliferation of digital technologies, a remarkable volume of current and historical employee records are stored in file cabinets and banker’s boxes. Inherent costs and risks include accurately capturing employee data, copying, mailing, mis-filing, security, and potential loss of sensitive employee documents.
Join us at IBMECMblog.com for a guest post from Mohammed Attar, IBM Case Management Business Leader
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  governance capture ibm social ecm content management events ilg aiim 3,244 Visits
Visit IBM during the AIIM Conference 2013! At the IBM booth you can visit our subject matter experts on Capture, Social Content Management, and Information Lifecycle Governance. Our experts are on-hand for the entire event and available to demonstrate the latest and greatest products that IBM ECM has to offer.
Want a little more? Join us during the "speed dating" meetings taking place at the break times to discuss your organization's pain points or set a meeting with our experts at your convenience. To schedule a meeting in advance of the conference, please email Mia Winn (email@example.com) with your request and availability.
You also won't want to miss our "Group Therapy" roundtable sessions in the Solution Lounge:
Wednesday, March 20 – 4:30pm: How social lifestyles are changing the way we do business with Steve Studer. Today, a great deal of content is presented in a variety of social forums on mobile devices, the desktop and the web, and businesses need to exploit that content while ensuring proper governance. Context is the key to bringing relevance, intelligence and insight to content. Teams and communities and social elements woven into analytics, governance, imaging and content and case management are what social content management is all about. Join this session for a compelling conversation about how you can take your business to a whole new level: a social business level.
Thursday, March 21 – 3:30pm: Document Capture in a Multichannel World with Steve Kaye. Explore the new requirements of Capture and learn new strategies for delighting your customers.
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  ecm event management content connect social 1 Comment 5,345 Visits
Still finalizing your plans for Connect 2013? We've got a few sessions that I think will interest you – be sure to add these to your calendar! These are excellent opportunities for you to pose your questions to our subject matter and industry experts, along with some IBM ECM customers.
Interested in meeting with ECM executives? We've got you covered! Click here to request a meeting with either Doug Hunt, ECM Business Leader, Ken Bisconti, Vice President ECM Products and Strategy, or Carol Taylor, WW Sales Leader for Social Content Management.
We also invite you to find us in the exhibit hall at IBM booth 23 – stop by for a demo of what Social Content Management can do for your organization!
Monday, January 28
11am (Swan Hotel, room 1,2): Genworth Financial, Work Smarter, Not Harder, presented by Tim Perry, CTO of Genworth Financial
Tuesday, January 29
10am (Swan Hotel, room 9,10): Slumberland Furniture: Using IBM Software to Deliver Consistently Superior Customer Experiences, presented by Jamie Page, Director, Slumberland Furniture
11:15am (Swan Hotel, Pelican 1,2): Living Social, Its Not Just About the Conversations and Topics, a panel discussion of experts, including Joe Shepley, Doculabs, Larry Hawes, Dow Brook Advisory Services, Cengiz Satir, IBM, and Steve Studer, IBM
1:30pm (Dolphin Hotel, S. Hemisphere IV, V): Content & Social Ignites Context: IBM’s Content Platform of Engagement, presented by Tim Perry, CTO of Genworth Financial, Doug Hunt, IBM ECM Business Leader, and Ken Bisconti, Vice President of IBM ECM Products and Strategy
5:30pm (Dolphin Hotel, S. Hemisphere I): Ignite business performance in real-time with social collaboration, mobile and content, presented by Ian Story, IBM and Steve Studer, IBM
Wednesday, January 30
10am (Swan Hotel, room 4): Reduce, Reuse, and Recycle Corporate Content, presented by Maig Worel, IBM
1:30pm (Swan Hotel, Mockingbird 1,2): Improving your Information Economics with Complete Lifecycle Governance, presented by Mark Martin, IBM
Thursday, January 31
7am (Swan Hotel, Toucan 1): Archiving and de-duplicating Email, Files, and Social Content, presented by Cengiz Satir, IBM
Stay Social with us during the show #IBMConnect – @IBM_ECM @csatir @kbisconti @SteveStuder
Mia Winn 270001U2F7 email@example.com Tags:  ecm content social management business 1 Comment 3,525 Visits
Guest post by Steve Studer Offering Manager - IBM ECM Marketing Products and Strategy
Observing the success of social networking and content
search tools reminds me of one of my favorite books called "Connections"
Burke. What I find they have common
is that a business' success is very much dependent on content being utilized
meaningful ways, e.g. connecting that content to the right people who can then
leverage the information for multiple purposes. Mr. Burke sites that one of the
biggest catalysts that changed the world was the establishment of the Library
As James Burke often points out, the library concept expands knowledge transfer at the same time it can be a great catalyst for change. Connecting content with people can be the greatest incubator for expanding abstract ideas. One case in point that happened to me just last week was one of my colleagues found a WIKI link which I had authored and tagged in IBM's Internal Connections site. What I found so interesting was how the person discovered me. I had tagged a document inside the wiki with meta-data tags for content analytics and social collaboration. I turns out this person is working with several customers and was looking for an expert on the topic of Social Content and any presentation materials that could serve as educational tool for the customer. Reaching the assets was only small part of her solution to her challenge. The fundamental piece she needed was connecting with the right subject matter expert who could help present these concepts. I'm happy to say I made her day because she was able to intuitively navigate our internal Social Content community, locating both the content and expert, literally giving life to the meaning “context to content and people”.
In closing, as James Burke so brilliantly points out, the transfer of knowledge is the greatest catalysts for change. Consider what wonders man has been able to expand upon when the transfer of information happened at a wind and sails pace and the medium was primarily paper in the form of books or correspondence. Back then, the sharing of content and knowledge was rarely done face-to-face because of the time it took to travel long distances, e.g. weeks, months and many instances even years. It is unfathomable to me the impact that these new social tools will have when you consider that connecting content with people on opposite ends of the world can now be linked at the speed of Ethernet, not to mention the ability to share that information through multiple social and mobile content mediums. These new technologies will definitely contribute to the "The Day the Universe Changed" or at minimum a Smarter Planet.
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  content ecm management social business podcast 1 Comment 2,811 Visits
Social business creates opportunities as well as challenges. How will you securely integrate your existing content with blogs and wikis? How do you make the most of your existing content management systems?
To help you answer these questions Cengiz Satir spoke with top social business leaders to discuss these topics and more.
Click here to download a series of podcasts, including a conversation with Doculabs on Social Business and Enterprise Content Management. Find out how to keep users satisfied and your corporate knowledge in-check. And hear what IBM is doing to help create productive experiences among employees, suppliers, partners and customers.
Are you getting the most from your social business initiatives?
If you will be attending the AIIM Conference in
Mia Winn 270001U2F7 email@example.com Tags:  cmis social content enterprise ecm business management 3,140 Visits
As your organization creates more social, mobile, and content-centric applications the amount of content to be shared and managed can be a little scary. Not only do you need to ensure that the data is available and usable, but you'll need a solid governance plan and security protocol. But where do you begin?
Cengiz Satir, program director for IBM Enterprise Content Management believes that Content Management Interoperability Services (CMIS) is the answer. CMIS addresses the challenges of content that needs to be shared across repositories and systems while improving operational efficiencies. He agrees with AIIM president John Mancini who says "CMIS is a standard whose time has come."
Mr. Satir has written a white paper covering CMIS "Content Management Interoperability Services, A Social and Content-Centric Wave" that is available by clicking this link. In it, you will find information about how to cut costs and enhance productivity through the use of metadata taken directly from social and mobile applications. Learn how to avoid reliance on inflexible, proprietary ECM solutions, as well as using web 2.0 technologies to drive more informed decision making.
If you will be attending the AIIM Conference in
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  aiim content ecm social management business 4,053 Visits
If the word "social" brings to mind the teenagers in your life endlessly Twittering and updating Facebook, you might be hesitant to tell your employees to go forth and Be Social. But before you imagine a doom-and-gloom scenario of all of your employees blogging cat pictures, consider the benefits of social technologies.
Social spaces include – but are not limited to – external sites like Facebook or LinkedIn. Your organization might be more social than you think! Consider spaces like Team Rooms, collaboration spaces, or wikis – those social spaces encourage interaction and generate valuable content and knowledge. Your organization can collaborate more efficiently – what took minutes or hours can now take seconds to find using social collaboration tools, which can be established to share information internally, externally, or both.
But how do I ensure that my organization doesn't end up with a mire of too many wikis, blogs, etc. and end up losing track of my content? It's important to formalize a social content strategy, much like your existing content management strategies. You'll want to be sure that you're saving the right things at the right time and ensuring that data is properly stored and managed.
The Association for Information and Image Management (AIIM) created a white paper called "Managing Social Content – to maximize value and minimize risk" (click the link to download) that is an excellent starting point for any organization trying to determine "how social should I be?" The paper explores topics such as the benefits of social business, the growing importance of recording interactions from social business applications, current models for social content management, functional requirements for a social content management system, and more.
If you will be attending the AIIM Conference in
Randall Wilcox 060000TN1K email@example.com Tags:  coe content enterprise ecm competency excellence management of center 1 Comment 6,996 Visits
In the last post (Part 1) I indicated that we were going to talk about the first steps of the establishment of an ECM Center of Excellence organization. But before we go there we have a few other things that need to fall in place.
Establish a ECM Program and Program Manager
For ECM to be successful at a enterprise level, it must be treated as a program. A program with a Steering Committee that is representative of the whole enterprise and leverage it to provide guidance, impetus, and a high-level sign-off for company-wide issues such as the corporate taxonomy, key metadata, and security models as well as critical SLA and Disaster Recovery/Business Continuity requirements. The ECM Steering Committee is responsible for the establishment of a ECM Center of Excellence, first by assigning a ECM Program Manager that is responsible:
Develop an ECM Program Roadmap
One of the first item of the ECM Steering Committee is to assign resources to work with the ECM Program Manager to develop an ECM Program Roadmap. First step of the ECM Program Roadmap is to evaluate current state followed by gathering current and future business and IT needs. Once the current state and needs are determined then the high-level future architecture is defined. A gap analysis from current to future is performed which drives the rest of the ECM roadmap. The roadmap needs to address both the ECM COE development/implementation, ECM technology planning/design/deployment tasks and the establishment of measurements/system validation tasks.
The ECM COE Foundation Development group of tasks in the ECM Program Roadmap, includes the identification of needed services, and a development plan for the COE resources. The development of key ECM COE processes to run the COE as well as develop and deliver the needed services.
The ECM Technology Planning & Design group of task focuses on the development of the ECM Technical architecture and produce the architecture artifacts to integrate into your Enterprise Architecture. On of the important artifacts that I want to point out is the concept of Solution Patterns. Later I will discuss packaged (tiered services) and these solution patterns provide governance when to use particular packages and provides guidelines around the extension (customization) of these packages. The other activity of this grouping is the development of an ECM Technology Deployment Plan which will be a detailed plan and timeline of the deployment of all the ECM underpinning as well as the services provided to the organization
Identify ECM COE Offered Services
During evaluate the current state (first swim lane) of the ECM Program roadmap, information was gathered to define a high-level architecture to meet the business/IT needs. Now the ECM COE resources look at the business challenges/objectives and the future architecture and define appropriate levels of functionality for various segments of the potential user base.
ECM COE and business units work together to define various packages or tiers of ECM functionality (for example: ranging from packages with basic store-and-retrieve capabilities, to more advance packages offering revision-control and automated workflow capabilities). Other tiers may take into account the acceptance of change in the business units. Some business units may desire mature services and avoid change while others may require more leading edge technology which typically involves introduction of technology on a more frequent basis.
While leveraging package solutions is the desired for fast deployment and cost containment of ECM to the business, it may not meet all the requirement of the business. In that case the package can be used as the base and custom components augment the package to meet the business needs. All custom components will be design with reuse in mind and could be considered ECM COE services as well.
Using the Current/Planned ECM technology and the project pipeline, a prioritized delivery plan of packages and custom components can be developed. The Industry ECM Direction can be used to determine other services/packages that might need to be developed that are not currently needed by projects in the pipeline. Services that have no immediate need but need is expected in the near term, should be noted and once the ECM COE has needed services implemented, these will be areas of research focus (Research is a key recommended process that will not be discussed in this presentation).
So far we have been talking about technology services but the ECM COE also provides Advise & Consult Role based services to the enterprise. Services such as:
ECM Solution Design Services – ECM COE Architect Role provides the knowledge to develop business solutions leveraging the ECM technologies. These solutions can be either: Content Storage and Retrieval Solutions: These solutions are primarily focused on centrally managing content (paper and electronic) as well as content retrieval. Typically a generic client is provided for retrieval. Document Centric Workflow Solutions: These solutions not only focus on centrally managing the content but managing the business process that leverages the content. Typically this will be a BPM application with a customized user interface.
ECM Solution Requirement Gathering Services - ECM COE Process Designer/Business Analyst provides the skills to help the business gather and understand their requirement and translate them into ECM solution requirements. This information is then used by ECM COE Architect to more efficiently and accurately design a business solution.
Process Modeling Services - ECM COE Process Designer/Business Analyst is knowledgeable in principles of process modeling as well as the tools to assist the business with documenting their current and future process with ECM technology enablement. The ECM enable process models then can be used by the technical designer to automate the model with the BPM tool
ECM Technology Research Services - ECM COE provides the skills to evaluate and research new ECM technologies and help the business in the selection of technologies to meet their requirements
ECM Vendor Management Services - ECM COE provides skills to effectively manage ECM vendors by:
ECM Solution/Technology Training Services - ECM COE provides the business with ECM education and solution “train the trainer” engagements
ECM Project Oversight Services - ECM COE provides proven ECM solution project management by leveraging proven ECM deployment methodologies and experience.
The ECM COE role services should be indentified during this exercise so that it can be communicated to the customers resulting in strengthen ECM solution provided by the ECM COE
Oh, time flies when having fun. I am out of time and my daughter is waiting for me to tuck her in so on the next post we’ll pick up with a discussion of the next step of a ECM COE Foundation Development.
Please let me know what you think. All feedback is greatly appreciated.