ECM In Motion
IBM Navigator on Cloud: uniting knowledge workers through content in a flexible and trusted cloud environment
Mia Winn 270001U2F7 email@example.com Tags:  navigator on cloud ecm hunt doug management content enterprise 199 Visits
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  group iod content manager cm8 iod2013 user 1,696 Visits
The CM8 User Group is pleased to invite you to a meeting for CM8 users on November 5 during the IOD conference. Meet us in Tropics B to hear from CM8 users and share your own experiences. For the first time ever, this session will be simultaneously broadcast online! Even if you can't join us in person, we'd love to have you attend our web session!
The goals of the CM8 User Group are: To allow CM8 customers to "share & network" their install/success stories and to learn how to "achieve greater business value" from their CM8 investments.
Hosted by Bridget Klare - Kroger Company, we'll cover a comprehensive agenda, including:
Whether in person at IOD or via the webcast, you won't want to miss this event! If you're attending IOD, there's no need to RSVP – join us in conference room Tropics B at 10am.
When: Tuesday, November 5, 2013 10:00am – 12:15pm PT
Where: Mandalay Bay Convention Center, Tropics B
Alternate Location: online: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=590784326
If you're attending IOD 2013, you won't want to miss the Content Analytics track. Julie Vaccaro, Sr. Product Marketing Manager, has highlighted some of the can't-miss sessions during the conference, including:
Don't forget to mark your Conference Planner with these great sessions.
Mia Winn 270001U2F7 email@example.com Tags:  governance capture ibm social ecm content management events ilg aiim 1,718 Visits
Visit IBM during the AIIM Conference 2013! At the IBM booth you can visit our subject matter experts on Capture, Social Content Management, and Information Lifecycle Governance. Our experts are on-hand for the entire event and available to demonstrate the latest and greatest products that IBM ECM has to offer.
Want a little more? Join us during the "speed dating" meetings taking place at the break times to discuss your organization's pain points or set a meeting with our experts at your convenience. To schedule a meeting in advance of the conference, please email Mia Winn (firstname.lastname@example.org) with your request and availability.
You also won't want to miss our "Group Therapy" roundtable sessions in the Solution Lounge:
Wednesday, March 20 – 4:30pm: How social lifestyles are changing the way we do business with Steve Studer. Today, a great deal of content is presented in a variety of social forums on mobile devices, the desktop and the web, and businesses need to exploit that content while ensuring proper governance. Context is the key to bringing relevance, intelligence and insight to content. Teams and communities and social elements woven into analytics, governance, imaging and content and case management are what social content management is all about. Join this session for a compelling conversation about how you can take your business to a whole new level: a social business level.
Thursday, March 21 – 3:30pm: Document Capture in a Multichannel World with Steve Kaye. Explore the new requirements of Capture and learn new strategies for delighting your customers.
Mia Winn 270001U2F7 email@example.com Tags:  ecm event management content connect social 1 Comment 3,362 Visits
Still finalizing your plans for Connect 2013? We've got a few sessions that I think will interest you – be sure to add these to your calendar! These are excellent opportunities for you to pose your questions to our subject matter and industry experts, along with some IBM ECM customers.
Interested in meeting with ECM executives? We've got you covered! Click here to request a meeting with either Doug Hunt, ECM Business Leader, Ken Bisconti, Vice President ECM Products and Strategy, or Carol Taylor, WW Sales Leader for Social Content Management.
We also invite you to find us in the exhibit hall at IBM booth 23 – stop by for a demo of what Social Content Management can do for your organization!
Monday, January 28
11am (Swan Hotel, room 1,2): Genworth Financial, Work Smarter, Not Harder, presented by Tim Perry, CTO of Genworth Financial
Tuesday, January 29
10am (Swan Hotel, room 9,10): Slumberland Furniture: Using IBM Software to Deliver Consistently Superior Customer Experiences, presented by Jamie Page, Director, Slumberland Furniture
11:15am (Swan Hotel, Pelican 1,2): Living Social, Its Not Just About the Conversations and Topics, a panel discussion of experts, including Joe Shepley, Doculabs, Larry Hawes, Dow Brook Advisory Services, Cengiz Satir, IBM, and Steve Studer, IBM
1:30pm (Dolphin Hotel, S. Hemisphere IV, V): Content & Social Ignites Context: IBM’s Content Platform of Engagement, presented by Tim Perry, CTO of Genworth Financial, Doug Hunt, IBM ECM Business Leader, and Ken Bisconti, Vice President of IBM ECM Products and Strategy
5:30pm (Dolphin Hotel, S. Hemisphere I): Ignite business performance in real-time with social collaboration, mobile and content, presented by Ian Story, IBM and Steve Studer, IBM
Wednesday, January 30
10am (Swan Hotel, room 4): Reduce, Reuse, and Recycle Corporate Content, presented by Maig Worel, IBM
1:30pm (Swan Hotel, Mockingbird 1,2): Improving your Information Economics with Complete Lifecycle Governance, presented by Mark Martin, IBM
Thursday, January 31
7am (Swan Hotel, Toucan 1): Archiving and de-duplicating Email, Files, and Social Content, presented by Cengiz Satir, IBM
Stay Social with us during the show #IBMConnect – @IBM_ECM @csatir @kbisconti @SteveStuder
Sanjay Kupae 2700050U55 firstname.lastname@example.org Tags:  cm8 ecm smarter content navigatore 1 Comment 2,931 Visits
If you did not attend the live or on-demand webcast of the IBM Content Manager (CM8) product update, here are some answers to questions that were asked by attendees on topics discussed during the live webcast.
A demo of the new user experience - Content Navigator - is available in the webcast.
Question 1: Can the Content Navigator out of the box application be customized?
Answer 1 : Yes - details at: http://goo.gl/cn4PH
Question 2: Is there a forum for discussion about Content Navigator?
Answer 2: Developerworks forum at: http://goo.gl/wm4tP
Question 3: Does Content Navigator provides a framework for customization?
Answer 3: Yes - details at http://goo.gl/jNdmG
Question 4: Does Content Navigator operate with Content Manager 8 z/os? Are there any restrictions?
Answer 4: Yes - though the web application server cannot be operated on z/os. Web app server operation is supported on zLinux, or on one of the other supported distributed platforms. Details at: http://goo.gl/IfdhF and http://goo.gl/KVYvq
Question 5: Does Content Navigator support single sign-on?
Answer 5: Yes - detailed at http://goo.gl/fxsE4
Guest Blog by Deepthi Nagarajan, WW Category Marketing Manager (Document Imaging and Capture & Social Content Manager)
Your content landscape is changing along with your new business needs. With the advent of new technologies and new devices through which content is created, consumed and collaborated are driving this change. Your workforce needs to access, manage, contribute and share content any time, from any location in order to do their jobs more effectively is an undeniable fact today. 42% of workers spend time working from locations outside of the corporate firewall from home or at client locations. Given the clear demand for anywhere access to content and the proliferation of smartphones and tablets over PCs, mobility solutions have become one of the top priorities of most organizations.
With the mobile technologies changing the way we do business, it’s indeed the perfect time and opportunity for CM8 customers to realize the benefits of building upon existing ECM investments. IBM Content Navigator gives your employees access to a broad range of documents, records, images and other relevant content on the go and creates new content creation and consumption mediums to your workforce. The IBM Content Manager Roadmap and product update webcast provides you with information on IBM Content Navigator and other new add-on capabilities for addressing your new content management challenges along with a live demonstration. Along with an elaborative narration of the key features of Content Navigator, you can also learn to put it to the best use with your current CM8 investment. With business getting social and mobile, learn about how you can leverage the CM8 for managing your collaborative and social content on the go through collaborative content management and production imaging capabilities of Content Navigator. The webcast also brings out the content analytics and enterprise search capabilities which are an integral part of the IBM Content Navigator experience, enabling users to quickly locate content. With unstructured content representing 80%of business content today, Ian Story and James Reimer provide comprehensive information on how you can leverage CM8 to capture, activate, socialize, analyze and govern content arising from your internal and external sources. They provide interesting examples of content analytics in healthcare, crime, customer care and social media for marketing which can help you to realize the benefits gained by organizations using them.
Sanjay Kupae 2700050U55 email@example.com Tags:  nlp search content analytics ica watson 1 Comment 2,159 Visits
In a recent AIIM survey, Over 70% respondents said that they find it easier to find information online than content on their company’s intranet. Many of us at some time or the other have wondered why our intranet search cannot work like the popular internet search engines.
The answer is simple and complex.
The simple answer is no company has a multi-billion dollar server farm to enable search on their intranet; making internet and intranet search comparisons unfair.
The complex answers lie in the fundamental differences between what and why people search on the intranet and internet. Search experts differentiate searches as discovery search and retrieval search- in lay man terms we search to gain knowledge about a subject or to find a specific object. Most internet search is discovery or knowledge search and most intranet searches are retrieval or object search.If I want to know more about a product, I am more likely to use a discovery method to find information sources pertaining to the subject of interest. Read the articles, listen to the podcasts and view the videos to gain the required knowledge. My expectations of finding the information quickly are very low, I am relatively agnostic to the information source, and I am ready to invest effort to collect information snippets and then string them together to build my knowledge base.
But when I am searching for a specific document it is because this search is part of my larger task and the delays in finding the specific document will lead to delivery delays, so my expectations for accuracy are absolute and I want to find the particular document instantly and not hidden in the 3rd page of the search result.
Apart from the fundamental usage difference there are definite technical differences emanating from the larger number of data types that intranet searches need to tackle, the federation of information sources, the lack of vested interest of authors to manually embed rich metadata with the content.
Traditional enterprise search engines relied heavily on metadata to index documents; and accuracy of the search depended on the performance of the crawler to extract meta-tags from content- file name, author, date, information source. Of late there has been increased adoption of content analytics to enable semantic and faceted search which has had a significant impact on the accuracy of search results. And accuracy of search improves dramatically with powerful content analytics technology.
Next week I will continue this discussion to talk about how analytics improves search.
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  ecm content social management business 1 Comment 2,451 Visits
Guest post by Steve Studer Offering Manager - IBM ECM Marketing Products and Strategy
Observing the success of social networking and content
search tools reminds me of one of my favorite books called "Connections"
Burke. What I find they have common
is that a business' success is very much dependent on content being utilized
meaningful ways, e.g. connecting that content to the right people who can then
leverage the information for multiple purposes. Mr. Burke sites that one of the
biggest catalysts that changed the world was the establishment of the Library
As James Burke often points out, the library concept expands knowledge transfer at the same time it can be a great catalyst for change. Connecting content with people can be the greatest incubator for expanding abstract ideas. One case in point that happened to me just last week was one of my colleagues found a WIKI link which I had authored and tagged in IBM's Internal Connections site. What I found so interesting was how the person discovered me. I had tagged a document inside the wiki with meta-data tags for content analytics and social collaboration. I turns out this person is working with several customers and was looking for an expert on the topic of Social Content and any presentation materials that could serve as educational tool for the customer. Reaching the assets was only small part of her solution to her challenge. The fundamental piece she needed was connecting with the right subject matter expert who could help present these concepts. I'm happy to say I made her day because she was able to intuitively navigate our internal Social Content community, locating both the content and expert, literally giving life to the meaning “context to content and people”.
In closing, as James Burke so brilliantly points out, the transfer of knowledge is the greatest catalysts for change. Consider what wonders man has been able to expand upon when the transfer of information happened at a wind and sails pace and the medium was primarily paper in the form of books or correspondence. Back then, the sharing of content and knowledge was rarely done face-to-face because of the time it took to travel long distances, e.g. weeks, months and many instances even years. It is unfathomable to me the impact that these new social tools will have when you consider that connecting content with people on opposite ends of the world can now be linked at the speed of Ethernet, not to mention the ability to share that information through multiple social and mobile content mediums. These new technologies will definitely contribute to the "The Day the Universe Changed" or at minimum a Smarter Planet.
Mia Winn 270001U2F7 email@example.com Tags:  content ecm management social business podcast 1 Comment 1,700 Visits
Social business creates opportunities as well as challenges. How will you securely integrate your existing content with blogs and wikis? How do you make the most of your existing content management systems?
To help you answer these questions Cengiz Satir spoke with top social business leaders to discuss these topics and more.
Click here to download a series of podcasts, including a conversation with Doculabs on Social Business and Enterprise Content Management. Find out how to keep users satisfied and your corporate knowledge in-check. And hear what IBM is doing to help create productive experiences among employees, suppliers, partners and customers.
Are you getting the most from your social business initiatives?
If you will be attending the AIIM Conference in
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  cmis social content enterprise ecm business management 1,719 Visits
As your organization creates more social, mobile, and content-centric applications the amount of content to be shared and managed can be a little scary. Not only do you need to ensure that the data is available and usable, but you'll need a solid governance plan and security protocol. But where do you begin?
Cengiz Satir, program director for IBM Enterprise Content Management believes that Content Management Interoperability Services (CMIS) is the answer. CMIS addresses the challenges of content that needs to be shared across repositories and systems while improving operational efficiencies. He agrees with AIIM president John Mancini who says "CMIS is a standard whose time has come."
Mr. Satir has written a white paper covering CMIS "Content Management Interoperability Services, A Social and Content-Centric Wave" that is available by clicking this link. In it, you will find information about how to cut costs and enhance productivity through the use of metadata taken directly from social and mobile applications. Learn how to avoid reliance on inflexible, proprietary ECM solutions, as well as using web 2.0 technologies to drive more informed decision making.
If you will be attending the AIIM Conference in
Mia Winn 270001U2F7 email@example.com Tags:  aiim content ecm social management business 2,347 Visits
If the word "social" brings to mind the teenagers in your life endlessly Twittering and updating Facebook, you might be hesitant to tell your employees to go forth and Be Social. But before you imagine a doom-and-gloom scenario of all of your employees blogging cat pictures, consider the benefits of social technologies.
Social spaces include – but are not limited to – external sites like Facebook or LinkedIn. Your organization might be more social than you think! Consider spaces like Team Rooms, collaboration spaces, or wikis – those social spaces encourage interaction and generate valuable content and knowledge. Your organization can collaborate more efficiently – what took minutes or hours can now take seconds to find using social collaboration tools, which can be established to share information internally, externally, or both.
But how do I ensure that my organization doesn't end up with a mire of too many wikis, blogs, etc. and end up losing track of my content? It's important to formalize a social content strategy, much like your existing content management strategies. You'll want to be sure that you're saving the right things at the right time and ensuring that data is properly stored and managed.
The Association for Information and Image Management (AIIM) created a white paper called "Managing Social Content – to maximize value and minimize risk" (click the link to download) that is an excellent starting point for any organization trying to determine "how social should I be?" The paper explores topics such as the benefits of social business, the growing importance of recording interactions from social business applications, current models for social content management, functional requirements for a social content management system, and more.
If you will be attending the AIIM Conference in
Ranjun Chauhan 2700019ACD firstname.lastname@example.org Tags:  email infosphere ecm ediscovery content 1,069 Visits
I wanted to share some resources available to you. At The Archive and eDiscovery Solution Information Center (http://publib.boulder.ibm.com/infocenter/email/v2r1m1/index.jsp) you can find product information for IBM Content Collector, IBM InfoSphere eDiscovery Manager, and IBM InfoSphere eDiscovery Analyzer. In this version of the information center, you can filter information by product, version, and repository type. In addition, there are four multimedia viewlets for conceptual introduction, including cross-product (showing how eDiscovery Manager and eDiscovery Analyzer work together):
The IBM Content Collector product has a local, installable information center where you can add eDiscovery Manager and eDiscovery Analyzer information via an updater tool.
Now that P8 4.5.1 has GA'd, here's another big information deliverable -- customized installation documentation.
Basically, we've heard loud and clear from you, our customers that about 1/3 of the two main installation documents (Plan and Prepare Your Environment for IBM FileNet P8 and IBM FileNet P8 Platform Installation and Upgrade Guide) apply to your environment. During this release, we converted the source to XML DITA and applied metadata so that we can produce shortened PDFs of the documentation based on specific metadata values, such as: operating system, application server, database, LDAP server, and so forth.
We've pre-built 18 different combination's that we think best match what you are using:
Ian Story 270000EX9V email@example.com Tags:  customer usernet federation ecm meeting ibm p8 cims content 4.5 bpm quickr sharepoint regional 1 Comment 2,224 Visits
As I mentioned in my last post, last week kicked off the 2009 Regional ECM UserNet Meetings across the country, with Seattle leading the way, and Columbus following this past week. Next on the list is Chicago, which is this coming week on April 14, and then they carry on from there. Before I get into my thoughts from the event in Seattle, just a reminder to the community, if you have not already registered, go find the one nearest you and SIGN UP! Here's a link to them all, and of course, you'll find this same link in our Bookmarks area of the site, and in Important Bookmarks on the right side of the home page.
Before going further, I should put in a disclaimer that I happen to be president of the Pacific Northwest UserNet here in Seattle, and so my views may be slanted about our event. That said, I thought it was excellent (shocking, I know!).
We started with the usual UserNet housekeeping, put your cellphones on stun...err...vibrate, thanks to the sponsors (who really make these things happen, otherwise we wouldn't be able to have all the food, hotel, fly in IBM experts, etc), pass the mic around the room and introduce people in the audience to each other, overview of the agenda, etc. Tom Rieger and his team from IBM spend an immense amount of time pulling these together, and it's always great when he takes the stage and kicks one off. I joined him for part of the introduction, and then we brought up Ranjun Chauhan (who is leading the social media charge for IBM ECM and is the leader of this site), who did a great introduction about this very ECM online community, and then we turned it over to Dave Caldeira from IBM who did a great "main tent" overview of the IBM ECM strategy and platform. Dave always does a great job, and if you haven't seen him speak, you should take any chance you get, he knows his topic VERY well!
From there, we went out into breakouts, and while I can't speak for all of them, the ones I went to were very well done. A bit about the ones I went to:
SharePoint and Quickr Connector Update - My opinion, if you use SharePoint and an IBM ECM product, you HAVE to have this. SharePoint is the file share of the 21st century, it doesn't scale well (thanks to storing all the documents in the database), and quickly gets out of contro - the connector solves these problems, lets you archive to your IBM ECM system, declare records, run through workflows, etc. and still do all the things that SharePoint is great at (like collaboration, lists, project management sites, etc.). If you haven't seen this tool and all the great things you can do with it, and you have SharePoint, you need to check it out!
Hands On Lab - P8 4.5 and BPM - Plain and simple, the stuff in P8 4.5 is the best example yet of the capabilities that IBM brings to the table, from bundling of WebSphere with P8, to the amazing widget/mashup technology with BPM, it is the most important release of P8 ever, in my opinion. Having hands on experience with this can't be beat, and I'd say it is a true "can't miss" session - no other vendor has any technology even close to what IBM is doing in the BPM space, it was very impressive (and was definitely the talk of the conference)!
Customer Case Study - DAT at Chelan County PUD - I always like to see what other customers are doing, and my friend Dave (not sure if he wants his last name broadcast, so I'll keep it quiet to protect the innocent) has built a great tool with help from a partner (RKO, run by Sean Fitzpatrick, also a great friend), to allow business users to find their documents, export the results of their searches to Excel, etc. Very cool stuff, reminded me of a tool that we developed at another place I worked called the View Framework.
Content Federation and Integration - This is the technology IBM bought years ago when they acquired Venetica...it is a pre-cursor to the CMIS standard that is getting all the press now...it is super technology and I've always been a fan, great to see that now they're working with SharePoint, Livelink, Documentum, and a whole host of other systems. The IBM repositories are all supported out of the box, so for instance, if you have P8, and you need to federate (or migrate) CM documents, or CS documents, or IS documents...this is something you should be looking at, again, in my opinion.
Enterprise Security and P8 Platform - Ah, single sign on, the holy grail of P8...unless you have SiteMinder, or some Tivoli stuff, or have a tool that fills in your logons for you, I bet you don't have it working...SOMEDAY it will be easy...I hope...it's so complicated with all the different components, different rules apply to java and .net, on and on. I always try to get exposed to it, and always learn something (and usually realize how much more there is to learn in this space that I don't know!).
Of course, it's not all sessions, we stopped for lunch, vendor expo, and more networking, between the second and third session above. To close down the night, we had a big reception with food and drinks, a raffle with lots of prizes donated by sponsors (I made SURE that my name was not in the drawing, nothing looks more fixed than when the president of the user group wins a raffle!), and lots of great conversations about IBM ECM. Hopefully people reading this post were at the event, or went to, or are going to, another of the UserNet meetings...what did you think, or if you haven't gone yet, what do you want to see?
Until next time...Happy Easter/Happy Masters/Happy weekend, and shutdown -r now (a little UNIX reboot joke this time, can't always pick on Windows)... --Ian