Today's guest post is courtesy of Campbell Roberts, World Wide Industry Director - Public Sector, Enterprise Content Management, IBM
Budgets are shrinking, and workloads are increasing. For government agencies, the pressure is on to do more work with fewer resources—and to do it faster than ever before. And yet, these agencies face a variety of challenges that keep them from improving efficiency and reducing costs. Many departments are in silos, and cross-communication is limited. Business processes are redundant and inefficient, and compliance with regulations sometimes slows things down even more.
Plus, one of the many challenges for governments is the fact that in-person collaboration—a valuable part of everyday workplace—is causing problems too. With employees making critical business decisions around the proverbial “water cooler,” valuable knowledge can get lost, and efficiency is reduced dramatically.
It’s no wonder government workers and leaders often find it a challenge to improve the efficacy of their processes. Just think about the staggering complexity of managing content across the enterprise:
- Multiple Content Creators: Employees, public officials, policy analysts, and citizens are all generating information at an ever-increasing rate.
- Varieties of Content Types: Whether it’s social media, documents, images, web forms, video, email, mobile apps, business applications, or structured data, there are unlimited types of content being created every day.
- Disparate Storage Locations: Vital documents get saved in file cabinets, servers, or email archives. Important data and files are spread across web servers, wikis, databases, or multiple storage devices.
- Numerous Consumers: The audiences consuming content are also quite diverse—employees, managers, supervisors, citizens and auditors all need access to a wide variety of information.
Most public sector agencies have similar goals, but there are many different ways to achieve them. But regardless of the form, management is key—you need to align the right people, processes and policies in order to make every business procedure works together seamlessly.
Join IBM Content 2014 to discover how enterprise content management ECM solutions can improve efficiency and effectiveness of public sector organizations when it comes to managing content, case files and tasks. Find out how to empower government workers to do more work in a shorter period of time in order to reduce costs, regain revenue, and improve citizen satisfaction.