How about the Lotusphere opening keynote? Wow, right?! Nothing gets you revved and ready for a conference like a live rock performance at 8am. Thanks to OK GO! (@okgo) for an excellent performance. And then round it out with some inspirational advice from Michael J. Fox (@realmikefox) -- and don't bother asking, he doesn't know where to get a hoverboard. Not to mention, all of the big announcements and news that came out of it. Thank you to YouTube user DSkiedit for putting together this 60 second recap of the opening session.
ECM In Motion
Holey moley - are your feet tired? My feet are tired. Lotusphere and Connect had so much to offer that I found myself running back and forth -- sessions at the Swan, sessions at the Dolphin, demos in the exhibit hall, lunch at the verrrrrrry end of the long hallway, chatting all night with colleagues and customers and clients - hearing how YOU are all putting your content to work through social applications - it was amazing! Although it does feel good to sit down at a desk again, being here instead of there doesn't keep me from being social - how about you? In addition to our team's social media outlets (here on the blog, natch! and twitter @IBM_ECM), our team is excited about bringing Social Content Management and collaboration to everyone.
Did you miss a session? Tired feet couldn't keep up? Well, lucky for you, LOTS of the Lotusphere sessions are available via Livestream. Don't miss this video of Ken Bisconti, our VP of ECM Products and Strategy (@kbisconti) in a discussion with Tim Perry of Genworth Financial and Jim Engelking of Genus Technologies about what content and communities mean for YOUR business.
Ken also met with some Industry Innovators for a discussion about Social Content Management. Watch him here with John Mancini, President of AIIM (@jmancini77) and find out what it means to be social (hint: it's more than a Twitter account) and how your business should put its content in motion to gain the most value.
We hope that you had a successful Lotusphere and Connect and are as excited as we are about making your business more social and putting your content in motion. Let us know - what was your favorite part of the conference? How can IBM ECM help you meet your Social Business goals?
Himangshu Baruah 2700042VN3 email@example.com Tags:  ibm_case_manager acm impact_2013 ecm 1,638 Visits
IBM Case Manager (ICM) shares with IBM BPM the ability to design a case workflow and build business rules to automate certain aspects of that workflow. However, there are a number of ways that ICM differs from IBM BPM in respect to how it handles the requirements of a case vs a normal process flow.
The first is in regards to how ICM understands process flows. Unlike normal workflows, which have defined start and end point, in cases the outcome is unknown. Is the compensation claim going to be settled next week, or if the claim does last a long time, the steps needed will be different. It is because of these unknowns that ICM has adopted a flexible process mechanism based on process fragments or 'tasks'. These break the process up into discrete actions and allow the caseworker the ability to decide which task should be undertaken when. Some tasks may never undertaken for a specific case, others may be mandatory for all cases, but the deciding power is based on the decision of the caseworker.
The second involves analytics or what we call 'decision support services'. This is the ability to expand on what the worker already knows, their experience and training, by providing specific analytical tools to help them make more informed decisions. ICM includes the capability to do analysis on all other similar case files, using content analytics, to find commonalities and help in making decisions more normalised.
The third differentiator involves content. IBM BPM supports the CMIS standard for content federation. This enables it to choreograph content based processes. The difference with ICM however, is that it also enables something we call 'active content' and supports all content standards, not just CMIS. ICM works with the document metadata to understand what the document is, which case it is a part of, and then automatically move it to move to the next step in the process flow. Active content also tracks each time a document is opened, who opened it, what changes were made, and what were the next steps taken as a result of that review.
Albert Brown 27000109CH firstname.lastname@example.org Tags:  interoperability standards web rest cmis services 1,631 Visits
This has been a very good three weeks for Content Management Interoperability Services specification. During this time, IBM has released a tech preview supporting the Public Review draft version (.7), OASIS has announced the Public Review for CMIS, and Oracle and SharePoint both discussed and announced support for CMIS at their annual conferences.
We are looking forward to CMIS 1.0 being complete and the interoperability it will bring across the vendors such as SharePoint on top of IBM ECM repositories as well as better connectivity with SAP Business Applications that want to leverage content.
We will keep you posted on how this effort progresses as well as the new opportunities it opens up. In the interim, please check out the specification and think about how this can help you in managing your information needs across your organization.
The IBM FileNet P8 5.0.0 Information Center was recently refreshed, including several important updates:
The download document and the updated plugins are available at: https://www-304.ibm.com/support/docview.wss?uid=swg24028602
It’s that time again. IBM is hosting “Putting Content to Work: ECM UserNet 2011." This year’s agenda offers even more than previous events…including 37 breakout sessions in three unique tracks: IT, business and RIM & Legal. You can learn more details about the sessions and agenda at http://www.ibm.com/software/ecm/events/usernet, but some highlights of the day will include:
Register today at: http://www-01.ibm.com/software/ecm/events/usernet/
Ranjun Chauhan 2700019ACD email@example.com Tags:  filenet cmod quickr cm8 lotus p8 ecm 1,598 Visits
IBM Lotus Quickr & IBM ECM
Will you be attending Lotusphere 2010? We will! Come visit IBM ECM in the IBM area in the Product Showcase at pedestal number 17.
We'll also be scheduling one-on-one meetings to address your individual questions. Meet with our experts and executives during your available time during the show. Interested? Stop by the pedestal during the product showcase hours or email Mia Winn to schedule a meeting in advance.
Don't forget to add our ECM speakers to your Lotusphere agenda!
On Tuesday, January 19 at 10am, Cengiz Satir will be presenting "Collaborative and Web Content Meet ECM" in the SW Mockingbird room. Ken Bisconti, Vice President, Enterprise Content Management Products & Strategy, will be presenting a session "The Intersection of Collaboration and Enterprise Content Management" at 10am on Wednesday, January 20 (location: SW 1-2).
We also suggest these sessions:
Sunday, January 17
4:00pm, “We've Got Collaboration Under Control: IBM Lotus Quickr in Action” presented by John Schumacher and Mustansir (Miki) Banatwala (location: DL S. Hemisphere III)
Monday, January 18
1:00pm, “Maximizing "Linked Value": Integrating and Extending Social Collaboration, IBM Websphere Portal, Real Time Collaboration and ECM” presented by Thomas Schaeck and Miguel Estrada (location: SW 3-4)
2:15pm, "IBM Lotus Web Content Management Technical Deep Dive" presented by Stefan Hepper and Eric Morentin (location: DL S. Hemisphere IV-V)
2:15pm, “IBM Lotus Quickr Domino 8.5 Sneak Preview” presented by David Kajmo and Art Thomas (location: SW 7-10)
5:00pm, “IBM Lotus Quickr Domino 8.5 Sneak Preview” presented by David Kajmo and Art Thomas (location: DL S. Hemisphere III)
Tuesday, January 19
1:30pm, "IBM Lotus Web Content Management Technical Deep Dive" presented by Stefan Hepper and Eric Morentin (location: DL S. Hemisphere IV-V)
Wednesday, January 20
8:30am, “IBM Lotus Quickr Services for J2EE” presented by Marc Pagnier and Jon Brunn location: SW 3-4
Thursday, January 21
8:30am, “IBM Lotus Quickr ECM Integration” presented by Dan McPherson and David Kajmo (location: DL S. Hemisphere II)
See you at the show!
Good attendance at the CMOD related sessions this year. Here is a quick review of the topics covered:
Customer led sessions
IBM led sessions
What topics would you like to see covered at future events?
Ranjun Chauhan 2700019ACD firstname.lastname@example.org Tags:  email infosphere ecm ediscovery content 1,534 Visits
I wanted to share some resources available to you. At The Archive and eDiscovery Solution Information Center (http://publib.boulder.ibm.com/infocenter/email/v2r1m1/index.jsp) you can find product information for IBM Content Collector, IBM InfoSphere eDiscovery Manager, and IBM InfoSphere eDiscovery Analyzer. In this version of the information center, you can filter information by product, version, and repository type. In addition, there are four multimedia viewlets for conceptual introduction, including cross-product (showing how eDiscovery Manager and eDiscovery Analyzer work together):
The IBM Content Collector product has a local, installable information center where you can add eDiscovery Manager and eDiscovery Analyzer information via an updater tool.
Ready? Forward march! How is your organization preparing? The battle against paper isn't over yet, my friends, and now there are new technologies in the mix that are not only increasing your organization's content, but dispersing it in entirely new ways. How your organization responds to the BYOD (Bring Your Own Device) challenges will affect your employee's productivity and could either strengthen your business or leave you shaking in your boots.
Join IBM at four of this fall's AIIM Boot Camp events to learn how organizations like yours are outlining their battle plans. Network with your peers and hear first-hand what works and what doesn't and then meet with trusted vendors to help you reach those goals.
There's NO COST to attend, just register online:
IBM will present some helpful ways to strategize, including customer case stories about planning a social content management strategy – should it be directed or viral? – and tackling the never-ending surge of paper.
Neil Parrott 270000X1HX email@example.com Tags:  cold report_manager cmod ondemand 1,473 Visits
Content Manager OnDemand will be broadly represented at IOD this year. The team and I look forward to seeing you there.
The Expo opens 6pm Sunday Oct 25th and will remain open throughout the event. IBM Content Manager OnDemand will be featured at Booth 806 - in the mini theater, and at a demo pedestal with IBM Content Manager.
IBM Content Manager OnDemand Update
Time: Mon, 26/Oct, 02:45 PM - 03:45 PM
Information about this and other CMOD sessions is available at the IBM Information On Demand 2009 conference website
ODUG (OnDemand Users Group)
The OnDemand User Group is sponsoring an event just for OnDemand users on Thursday, Oct. 29 from 9:00 a.m. to 1:00 pm. Greg Felderman will be presenting the OnDemand roadmap and will moderate a Q&A session. The session number is UGM-3882. It will be located in the Jasmine F conference room.
See the ODUG website for more information - http://odusergroup.org/
Many of you have mentioned that you find it difficult to identify the ECM sessions at IOD GC. I have uploaded the tentative list of sessions on slideshare. Take a look! Keep in mind that Early Bird registration ends August 31, so take advantage of the early registration. Go to the conference website to register:
IOD 2009 ECM Specific Breakouts
Mia Winn 270001U2F7 firstname.lastname@example.org 1,435 Visits
We hope that you had as good of a time at IOD as our team did. There was so much to get excited about, including the winners of our Innovation Awards!
Himangshu Baruah 2700042VN3 email@example.com Tags:  ibm_case_manager ecm acm ibm_bpm impact_2013 1,387 Visits
Guest blog by Michael Green, Offering Lead - Advanced Case Management
IBM BPM is the enterprise class business process engine from IBM. It is designed to choreograph process flows from multiple enterprise applications based on sophisticated business rules enabling discrete process decisions and automated process steps. Inherent in IBM BPM is the idea that a process is an end-to-end system with a known outcome. Case management, on the other hand, is by definition a process flow where the outcome is unknown. While business rules and automated steps are important to case management, case management requires the ability to pick and choose process tasks based on decisions made the by case worker. Nonetheless, there are distinct requirements in case management that demands the sort of process choreography that IBM BPM provides.
While a caseworker may be the ultimate arbiter of the decision making, he or she often requires information found in one or more disparate enterprise applications. Moreover, any changes made to a case file often require an update to those enterprise applications so that the customer or citizen’s file is accurately maintained. IBM Case Manager interfaces with IBM BPM at the design level to enable Case Manager process designers to access the power of IBM BPM process choreography to enable data exchanges. By effectively merging design environments this enables Case based workflows to extend beyond the realm of individual decision makers and leverage the power of the automated process choreography. By combining the two, the flexible task based process capabilities of IBM Case Manager with the automated business rules driven engine of IBM BPM, the full promise of the process efficiencies of Advanced Case Management can be achieved.
Insurers – do you find it difficult to provide quality, cost-effective customer service to your policyholders and agents? You're not alone. Many insurers face the same challenges in today's market. Paper-based processing environments are not conducive to providing high levels of service, which your policyholders and agents expect. But how can you overcome these obstacles?
Join IBM and TriTek Solutions for a one-hour webcast on November 27, 2012 which will cover key points to maximize your investments in document capture and retrieval solutions. During this session, we will also share case studies of several successful implementations at both Life and P&C insurance organizations.
A live Q&A session will be hosted at the end of the webcast, so bring your questions for our experts!
There is NO COST to attend, but you must register: http://bit.ly/Quva0R
November 27, 2012
10am PT/1pm ET
Hosted by Insurance & Technology