ECM In Motion
Ranjun Chauhan 2700019ACD email@example.com Tags:  filenet cmod quickr cm8 lotus p8 ecm 1,022 Visits
IBM Lotus Quickr & IBM ECM
Mia Winn 270001U2F7 firstname.lastname@example.org 1,021 Visits
We hope that you had as good of a time at IOD as our team did. There was so much to get excited about, including the winners of our Innovation Awards!
Many of you have mentioned that you find it difficult to identify the ECM sessions at IOD GC. I have uploaded the tentative list of sessions on slideshare. Take a look! Keep in mind that Early Bird registration ends August 31, so take advantage of the early registration. Go to the conference website to register:
IOD 2009 ECM Specific Breakouts
Content Manager OnDemand will be broadly represented at IOD this year. The team and I look forward to seeing you there.
The Expo opens 6pm Sunday Oct 25th and will remain open throughout the event. IBM Content Manager OnDemand will be featured at Booth 806 - in the mini theater, and at a demo pedestal with IBM Content Manager.
IBM Content Manager OnDemand Update
Time: Mon, 26/Oct, 02:45 PM - 03:45 PM
Information about this and other CMOD sessions is available at the IBM Information On Demand 2009 conference website
ODUG (OnDemand Users Group)
The OnDemand User Group is sponsoring an event just for OnDemand users on Thursday, Oct. 29 from 9:00 a.m. to 1:00 pm. Greg Felderman will be presenting the OnDemand roadmap and will moderate a Q&A session. The session number is UGM-3882. It will be located in the Jasmine F conference room.
See the ODUG website for more information - http://odusergroup.org/
Mia Winn 270001U2F7 email@example.com Tags:  group iod cm8 manager content iod2013 user 993 Visits
The CM8 User Group is pleased to invite you to a meeting for CM8 users on November 5 during the IOD conference. Meet us in Tropics B to hear from CM8 users and share your own experiences. For the first time ever, this session will be simultaneously broadcast online! Even if you can't join us in person, we'd love to have you attend our web session!
The goals of the CM8 User Group are: To allow CM8 customers to "share & network" their install/success stories and to learn how to "achieve greater business value" from their CM8 investments.
Hosted by Bridget Klare - Kroger Company, we'll cover a comprehensive agenda, including:
Whether in person at IOD or via the webcast, you won't want to miss this event! If you're attending IOD, there's no need to RSVP – join us in conference room Tropics B at 10am.
When: Tuesday, November 5, 2013 10:00am – 12:15pm PT
Where: Mandalay Bay Convention Center, Tropics B
Alternate Location: online: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=590784326
Mia Winn 270001U2F7 firstname.lastname@example.org 988 Visits
After last week's successful event in Atlanta, we are tightening our laces and marching on to the next stop in the AIIM Content Management Boot Camp series! We'll be in Toronto, ON on October 18th. Have you enrolled yet? If not, then hup to!
The boot camp events are a fast and efficient way to get your team up-to-speed on why having an information strategy is so important and the challenges that every new recruit faces in the process. Network with your peers to learn effective solutions and real-world experience. Bring your team and strategize together to develop a plan customized to your unique business needs.
This seminar is FREE and association membership is not required to attend. So what are you waiting for? Grab your new recruits and report for duty! http://www.aiim.org/Events/Seminars/Schedule/Toronto-ON-2011
IBM will have a table in the exhibitor's area, where you can find out more about our Advanced Case Management and Document Imaging & Capture solutions. Michael Green will also be speaking at 11:30am about using Case Manager to drive better outcomes.
See you in the mess hall!
It’s that time again. IBM is hosting “Putting Content to Work: ECM UserNet 2011." This year’s agenda offers even more than previous events…including 37 breakout sessions in three unique tracks: IT, business and RIM & Legal. You can learn more details about the sessions and agenda at http://www.ibm.com/software/ecm/events/usernet, but some highlights of the day will include:
Register today at: http://www-01.ibm.com/software/ecm/events/usernet/
Himangshu Baruah 2700042VN3 email@example.com Tags:  ibm_case_manager acm impact_2013 ecm 960 Visits
IBM Case Manager (ICM) shares with IBM BPM the ability to design a case workflow and build business rules to automate certain aspects of that workflow. However, there are a number of ways that ICM differs from IBM BPM in respect to how it handles the requirements of a case vs a normal process flow.
The first is in regards to how ICM understands process flows. Unlike normal workflows, which have defined start and end point, in cases the outcome is unknown. Is the compensation claim going to be settled next week, or if the claim does last a long time, the steps needed will be different. It is because of these unknowns that ICM has adopted a flexible process mechanism based on process fragments or 'tasks'. These break the process up into discrete actions and allow the caseworker the ability to decide which task should be undertaken when. Some tasks may never undertaken for a specific case, others may be mandatory for all cases, but the deciding power is based on the decision of the caseworker.
The second involves analytics or what we call 'decision support services'. This is the ability to expand on what the worker already knows, their experience and training, by providing specific analytical tools to help them make more informed decisions. ICM includes the capability to do analysis on all other similar case files, using content analytics, to find commonalities and help in making decisions more normalised.
The third differentiator involves content. IBM BPM supports the CMIS standard for content federation. This enables it to choreograph content based processes. The difference with ICM however, is that it also enables something we call 'active content' and supports all content standards, not just CMIS. ICM works with the document metadata to understand what the document is, which case it is a part of, and then automatically move it to move to the next step in the process flow. Active content also tracks each time a document is opened, who opened it, what changes were made, and what were the next steps taken as a result of that review.
Ranjun Chauhan 2700019ACD firstname.lastname@example.org Tags:  email ecm infosphere ediscovery content 952 Visits
I wanted to share some resources available to you. At The Archive and eDiscovery Solution Information Center (http://publib.boulder.ibm.com/infocenter/email/v2r1m1/index.jsp) you can find product information for IBM Content Collector, IBM InfoSphere eDiscovery Manager, and IBM InfoSphere eDiscovery Analyzer. In this version of the information center, you can filter information by product, version, and repository type. In addition, there are four multimedia viewlets for conceptual introduction, including cross-product (showing how eDiscovery Manager and eDiscovery Analyzer work together):
The IBM Content Collector product has a local, installable information center where you can add eDiscovery Manager and eDiscovery Analyzer information via an updater tool.
Himangshu Baruah 2700042VN3 email@example.com Tags:  bpm ibm_case_manager smarter_process acm ibm_bpm 905 Visits
Guest blog by Michael Green, Offering lead - IBM Case Manager
How much easier it all would be if all software products fit into nicely differentiated boxes. Software, however, is infinitely flexible and resists being tightly categorized. Certainly that is the case when you try to differentiate IBM BPM from Case Manager. Both deal with aspects of process management; both can move information in a choreographed way around an organization; both include people and processes in their process flows and have ways do deal with exceptions processing. Is there anyway to clearly differentiate the two?
Speaking in Japan this week, Allan Takatsuka, the ICM World Wide Technical Lead, tried to articulate such a differentiator. He noted that when processes included a significant amount of content - specifically unstructured or document based content - and needed people to act on that content - then the content oriented process controls and tools in IBM Case Manager clearly differentiated that offering from IBM BPM. Allan noted that while there were other aspects of case management that one or the other product could demonstrate rival capability - software being what it is - in the area of content it was clear that IBM Case Manager was the better option.
From the point of view of IBM Case Manager I can certainly argue that there are other areas of differentiation, but Allen’s point is well taken. The ability to deal with multiple document types, to allow editing and audit control of all documents actions – who read, edited, signed – and when they did so – certainly differentiate IBM ECM products from all other offerings. The ability for documents to be understood, initiate discrete process tasks, and automatically create contextual audit trails that include the case documents with all the process steps, is a unique feature in IBM Case Manager. So while perfect worlds do not exist, focusing on content based process flows as a way to differentiate Case Manager from IBM BPM is at a minimum a good – clear – place to start.
Mia Winn 270001U2F7 firstname.lastname@example.org 878 Visits
During September, IBM ECM will be participating in the Smarter Cities roadshow, visiting Miami, Houston, and Denver. For this event, IBM has partnered with the Performance Institute to provide our customers a complimentary forum on Business Intelligence and Business Analytics.
Each event will offer you an exploration into developing a strategic approach, both from IBM experts and our customers.
Who should attend these events? City Managers, City Councilpersons, County Executives, County Board Members, CIOs, CFOs, HR Directors, Program Managers, Budget & Planning Managers, Controllers, Police Chiefs and more.
Register now at NO COST:
Business content is easily produced by Microsoft based
desktop productivity tools such as MS Word, Excel and Powerpoint. Internally, many organizations share and
collaborate on content using MS SharePoint.
As content moves through collaboration cycles, its value to an
organization increases - both for the collaboration team and for its value to
others across the organization.
Panelist: Maig Worel, Consulting IT Specialist - Social Business - IBM ECM NA
Technical SWAT Team
Hello, my name is Juliette Paquin – Julie for short. I will be taking over for my colleague, Randy Wilcox in contributing to this blog from the ECM Lab Services point of view. Lucky for us, Randy will continue to share his expertise within the community, but will be changing the focus of his blog to cover Text Analytics and ECM.
A little bit about myself, I have over 24 years of experience in IT application development and consulting, with more than half of my career spent working within ECM. Since joining IBM in 1997, I’ve held a number of roles across 2 divisions, working first in Global Business Services and now in Software Group Lab Services. I’ve helped customers across many industries to define ECM solutions to fit their needs, and I’ve helped IBMers define repeatable offerings to assist customers in implementing ECM software.
Content management solutions are so much more than just the technology. Don’t get me wrong, we could do nothing without the underlying ECM platform. I know from many years of experience, however, that it takes so much more to be successful. I intend to discuss some of the supporting activities for ECM deployment and some of the considerations for how to complete the implementation.
In chatting with Randy, I know that he did not get a chance to complete his multi-part series on ECM Shared Services. I intend to work with Randy to get that series completed so that none of you are left hanging (I know you’ve been on the edge of your seats!). Look for Part 3 to be available shortly.
Are you planning to attend the OnDemand User Group (ODUG) meeting that is taking place during IOD? This year for the first time, these meetings will be simultaneously broadcast via the web so even if you're not able to attend IOD in person, you can still join the sessions.
If you're attending IOD, there's no need to RSVP – just join us in Tropics B! If you want to join us online, please register for each session below.
When: Thursday, November 7, 2013
Where: Mandalay Bay Convention Center, Tropics B
The New IBM Content Navigator
IBM's Senior Product Manager Ian Story will lead a guided tour of the new IBM Content Navigator and its benefits to CMOD users, including Mobile ECM capabilities, CM8 and CMOD federation, e-Client/pClient replacement functions and much more.
Online session: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=591856523
Enhanced Retention Panel Discussion
AT&T's Benny Ormson will lead a panel discussion consisting of other CMOD users who have deployed Enhanced Retention features in CMOD.
Online session: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=598278342
Lifecycle Governance Panel Discussion
Lorilei Puthuff of BlueCross BlueShield of South Carolina will lead a panel discussion on best practices for Defensible Disposal and Governance on CMOD.
Online session: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=597202519
Whether in person at IOD or via the webcast, you won't want to miss this event! If you're attending IOD, there's no need to RSVP – join us in conference room Tropics B.