ECM In Motion
Mia Winn 270001U2F7 email@example.com Tags:  legaltech tradeshow conference new event ecm york 2,070 Visits
The IBM FileNet P8 V5.1 Information Center is updated several times a year, and was updated with the latest product information just recently. You can learn about the recent updates from this page: http://publib.boulder.ibm.com/infocenter/p8docs/v5r1m0/topic/com.ibm.p8toc.doc/ods.htm.
IBM’s ECM portfolio has become richer by the addition of several upgrades which introduce highly effective technical and business improvements. ECM Customers with active Software Subscription and Support are encouraged to take advantage of the enhancements for our Content Analytics, Content Collector, Classification and Platform solutions.
IBM Content Analytics with Enterprise Search v3.0 integrates content analytics software with enterprise search capabilities into a unified platform. Through combined capabilities in natural language processing, semantic search, and sentiment analysis, this solution provides richer, more accurate, and relevant insights from content. This software is integrated with an IBM big data analytics solution called InfoSphere BigInsights, allowing clients to derive greater insights from the ever-increasing volumes of information flowing both within and outside the enterprise.
Organizations can also improve accessibility, provide greater usability, enable more effective compliance controls and enhance analytics for unstructured content with the release of IBM Content Classification v8.8 which categorizes and organizes content by combining multiple methods of context-sensitive analysis.
With the release of IBM Content Collector V3.0, IBM's content collection and archiving capabilities now extend to IBM Connections. Using IBM Content Collector for IBM Connections, clients can apply information lifecycle governance practices not only to traditional sources of valuable content such as e-mail, enterprise file systems and Microsoft SharePoint, but also to social business systems such as IBM Connections.
Subscription and Support customers can download these latest upgrades from Passport Advantage and start enjoying the benefits.
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  tradeshow event ecm lotusphere conference 1,917 Visits
We're really excited to be returning to Lotusphere in 2011! The ECM team will be leading four sessions (listed below) that focus on what ECM can do for you and how to leverage your Lotus investment to get the most out of ECM.
Additionally, you can meet our team and get personalized demonstrations in our pedestals on the expo floor. Find us in the IBM section of the expo hall. If you'd like to schedule a 1:1 meeting with one of our experts or executives, please contact me - Mia Winn.
The weather in Orlando is lovely, so leave your snow boots behind and bring your sunny disposition. See you there!
Speaker: Ken Bisconti, Vice President, ECM Software Products and Strategy
Wednesday, February 2nd, 10:00am - 11:00am | Location: DL S. Hemisphere II
Speakers: Cengiz Satir, Manager, CM Products and Strategy & Diane Loomis, Senior Offering Manager, Social Software
Wednesday, February 2nd, 3:00pm - 4:00pm | Location: SW Mockingbird
Speakers: Mohan Natraj, Global Offering Executive - IBM Content Collector & Arthur Fontaine, Program Director, Domino Applications/Protector Security Platform
Wednesday, February 2nd, 08:30am - 9:30am | Location: SW Mockingbird
Speakers: Richard Howarth, Director, ECM Software Development & Greg Melahn, STSM, Lotus Quickr Architect
Tuesday, February 1st, 11:15am - 12:15pm | Location: SW Pelican
Now that P8 4.5.1 has GA'd, here's another big information deliverable -- customized installation documentation.
Basically, we've heard loud and clear from you, our customers that about 1/3 of the two main installation documents (Plan and Prepare Your Environment for IBM FileNet P8 and IBM FileNet P8 Platform Installation and Upgrade Guide) apply to your environment. During this release, we converted the source to XML DITA and applied metadata so that we can produce shortened PDFs of the documentation based on specific metadata values, such as: operating system, application server, database, LDAP server, and so forth.
We've pre-built 18 different combination's that we think best match what you are using:
IBM Navigator on Cloud: uniting knowledge workers through content in a flexible and trusted cloud environment
Mia Winn 270001U2F7 email@example.com Tags:  navigator on cloud ecm hunt doug management content enterprise 1,872 Visits
One of the things I'm always amused/frustrated by is the relationship between technology and its customers. I've yet to see a formula that really "works", and I'm interested to hear what the community has to say on this topic. Here's a numbered list (just to make it easy to reference) of some of the ways I've seen it done at various places (no, I'm not telling how we do it where I work right now, or if it's even listed below...these are just some examples to hopefully start some conversations):
I'm sure there are others, I'm interested in hearing how it's done where you work, or if you can't say, maybe just your own personal opinion on how you think it should (or should not) be done, as I surely don't have the answer - well, other than to reboot, that's always the answer!
IBM Case Manager V5.1 is now available, with many new features, including support for IBM Content Manager Enterprise Edition repositories, IBM Business Process Manager, and external data sources. Also updated is the IBM Case Manager infocenter, with information about how to use the new integration features, planning and upgrade roadmaps, and a tutorial for creating custom widgets. Read all about what's new in IBM Case Manager V5.1: http://publib.boulder.ibm.com/infocenter/casemgmt/v5r1m0/topic/com.ibm.casemgmt.installing.doc/acmov008.htm.
Also new: the IBM ECM Application Center, an IBM developerWorks community that provides additional information for and from IBM business partners and developers. Share your experiences and solutions, ask questions, get answers.
Himangshu Baruah 2700042VN3 firstname.lastname@example.org 1,811 Visits
Are you the LOB Manager or LOB Director, the CTO or the IT Director in your organization? Then the ACM tracks in the ECM Forum are for you. You will learn how to combine information, process and people to provide a complete view of case information and achieve optimized outcomes.
We will be showcasing some of the exciting stuff throughout the course of the event and I am sure you will have your brain stretched with the amount of takeaways we have in store for you! You will learn about the latest solutions and best practices for quickly using content and process management with advanced analytics, business rules, collaboration and social software to help drive better decisions.
Listen to these customer speakers:
Do plan to attend these top sessions:
Please visit the EXPO to learn more about IBM Case Manager and Case Management Solutions:
§ Stop by the Case Management pedestals to learn more about IBM Case Manager 5.2 and how it enables mobile solutions
§ See 15+ Business Partners at the EXPO with case management solutions
§ Visit the Smarter Process pedestal
§ Come see the Case Manager and Content Navigator demo at the Demo Gallery
Do not miss our exciting Business Partner solutions:
I would really encourage all of you reading this to view the entire IBM ECM ACM Agenda and use the session builder tool to build your personal agenda. So go ahead and put the exciting ACM sessions on your calendar as must do activities. Hope to meet with you at a bigger, better and exciting Information OnDemand Conference 2013
Himangshu Baruah 2700042VN3 email@example.com Tags:  ecm ibm acm case impact_2013 1,802 Visits
Today’s leading companies are harnessing the value of content for new insight
and better business outcomes. IBM ECM is providing the market’s richest solution
for case management work patterns through a deep integration of content management
and case management capabilities with process, business rules, collaboration and analytics.
the opportunity to learn more about leading case management solutions and how
business rules, collaboration and analytics.
The Impact 2013 Executive Meeting Center is open for business!
IBM ECM executives are ready to meet with Clients and Business Partners
Doug Hunt, Ken Bisconti, and David Caldeira are available for meetings
during the conference.
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  acm bpm event ecm conference tradeshow impact 1,794 Visits
Having a great time at Impact? We are too and we have a few more items for you to add to your schedule (using the online agenda builder, of course!).
Be sure to visit IBM ECM at pedestal BD-4, where you can learn more about Advanced Case Management and Business Process Management through demonstrations and engaging with our experts.
Looking for more info? We've got that covered, too.
* 10:45am: 2052A : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
* 5:15pm: 2606A : Better Together: Smarter Work with IBM BPM, Case Management and Content Management (Venetian - Lando 4303)
* 1:30pm: 2052B : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
*1:30pm: Inner Circle 4402A, IBM BPM Technology Future Directions (Veronese 2406)
* 3:15pm: Inner Circle 1629A, The Evolution of Advanced Case Management and Business Process Management (Veronese 2403)
* 1:30pm: Inner Circle 1452A, Integrating Decision Management in Case Based Solutions (Veronese 2401)
* 3:15pm: 2052C : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
* 10:45am: 2052D : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
* 3:15pm: Inner Circle 1452B, Integrating Decision Management in Case Based Solutions (Veronese 2401)
* 3:15pm: Inner Circle 4402B, IBM BPM Technology Future Directions (Veronese 2403)
* 4:45pm: 2052E : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
Himangshu Baruah 2700042VN3 email@example.com Tags:  bpm ibm_case_manager smarter_process acm ibm_bpm 1,772 Visits
Guest blog by Michael Green, Offering lead - IBM Case Manager
How much easier it all would be if all software products fit into nicely differentiated boxes. Software, however, is infinitely flexible and resists being tightly categorized. Certainly that is the case when you try to differentiate IBM BPM from Case Manager. Both deal with aspects of process management; both can move information in a choreographed way around an organization; both include people and processes in their process flows and have ways do deal with exceptions processing. Is there anyway to clearly differentiate the two?
Speaking in Japan this week, Allan Takatsuka, the ICM World Wide Technical Lead, tried to articulate such a differentiator. He noted that when processes included a significant amount of content - specifically unstructured or document based content - and needed people to act on that content - then the content oriented process controls and tools in IBM Case Manager clearly differentiated that offering from IBM BPM. Allan noted that while there were other aspects of case management that one or the other product could demonstrate rival capability - software being what it is - in the area of content it was clear that IBM Case Manager was the better option.
From the point of view of IBM Case Manager I can certainly argue that there are other areas of differentiation, but Allen’s point is well taken. The ability to deal with multiple document types, to allow editing and audit control of all documents actions – who read, edited, signed – and when they did so – certainly differentiate IBM ECM products from all other offerings. The ability for documents to be understood, initiate discrete process tasks, and automatically create contextual audit trails that include the case documents with all the process steps, is a unique feature in IBM Case Manager. So while perfect worlds do not exist, focusing on content based process flows as a way to differentiate Case Manager from IBM BPM is at a minimum a good – clear – place to start.
IBM FileNet P8 customers will be interested to know that the latest update of the IBM FileNet P8 documentation was released November 30, 2010.
You can read more about the updates in the IBM FileNet P8 information center; affected products include:
The latest updates come on top of the documentation refresh of May 2010, which included an installable information center, and a refresh of IBM FileNet P8 Platform 4.5.1-001documentation.
Himangshu Baruah 2700042VN3 firstname.lastname@example.org Tags:  ibm_case_manager acm impact_2013 ecm 1,715 Visits
IBM Case Manager (ICM) shares with IBM BPM the ability to design a case workflow and build business rules to automate certain aspects of that workflow. However, there are a number of ways that ICM differs from IBM BPM in respect to how it handles the requirements of a case vs a normal process flow.
The first is in regards to how ICM understands process flows. Unlike normal workflows, which have defined start and end point, in cases the outcome is unknown. Is the compensation claim going to be settled next week, or if the claim does last a long time, the steps needed will be different. It is because of these unknowns that ICM has adopted a flexible process mechanism based on process fragments or 'tasks'. These break the process up into discrete actions and allow the caseworker the ability to decide which task should be undertaken when. Some tasks may never undertaken for a specific case, others may be mandatory for all cases, but the deciding power is based on the decision of the caseworker.
The second involves analytics or what we call 'decision support services'. This is the ability to expand on what the worker already knows, their experience and training, by providing specific analytical tools to help them make more informed decisions. ICM includes the capability to do analysis on all other similar case files, using content analytics, to find commonalities and help in making decisions more normalised.
The third differentiator involves content. IBM BPM supports the CMIS standard for content federation. This enables it to choreograph content based processes. The difference with ICM however, is that it also enables something we call 'active content' and supports all content standards, not just CMIS. ICM works with the document metadata to understand what the document is, which case it is a part of, and then automatically move it to move to the next step in the process flow. Active content also tracks each time a document is opened, who opened it, what changes were made, and what were the next steps taken as a result of that review.
Today, we would like to introduce you to a new technical community on developerWorks called, the ECM App Center. The ECM App Center is a technical community that enables our clients to interact with experts (IBMers / ECM Business Partners) and access technical resources (inside and outside of IBM); as they build solutions using the ECM portfolio of products and technologies.
Objectives of the Community
After you join the site, you can ask questions and engage in discussion on message boards and blogs. We have two blogs on the site – one focused on offering technical help and another focused on how ECM can address different use cases. Resources are provided through bookmarks, files, feeds and calendar events. We’ll be conducting community events as we go forward that will give you focused information on different parts of the portfolio, our business partners, or other special topics of interest. Come check it out and let us know what you think!
If you have any questions or comments, please contact Jeff Douglas (Senior Product Manager, Industry Use Cases for IBM Case Management) at email@example.com.
Read further to learn how the ECM App Center came about
Jeff Douglas (Senior Product Manager, Industry Use Cases for IBM Case Management) was speaking with a colleague about the notion of ‘Information Management’ or ‘Content Management’. They discussed how we typically talk about these concepts using a comprehensive platform; arguing how important ‘Content Management’ is, and then highlighting capabilities that are included with the platform to help achieve ‘Content Management’. “We have the ability to ingest data (of course), a secure place to store it (fine), business processes to help you make use of it (get that), analytics to understand it (cool), and archiving to help you deal with it as it gets old (could use that capability in other walks of life).”
But depending on where you are and what your focus is, these individual capabilities have more or less meaning and significance to you. It is not until you have a specific problem you are trying to solve, or a solution you want to implement; that the value of these individual platform elements (and the platform as a whole) take on real meaning. And hopefully when that occurs, the platform proves to be worth more than the sum of the individual parts.
More often than not, unfortunately, when you start to design or build your solution, the challenges of working with a platform come to the forefront. You are certain that the platform can help you, but understanding how it can help you can be overwhelming. Understanding the individual components and how they might fit into your solution is one challenge; figuring out how to tie them together adds a whole other level. Then you get into the details of actually designing, building, testing and eventually deploying your solution. You have questions – questions that seemingly would have obvious answers for someone who has done this before (if you could just find that person). You wonder if there are assets or resources that will help you deliver the solution faster. You inevitably will require some level of customization to your unique requirements. Hasn’t someone done this type of customization before? Is there some sort of pattern or best practice I should be following to avoid major problems down the road?
That’s what the ECM App Center is all about; a place where experts with experience building solutions using the ECM portfolio of products and technologies come together to collaborate. It’s a place where you can ask questions, have discussions, and look for resources and assets to accelerate your efforts. Overtime, it will become a one-stop shop for you, making it easier for you to navigate the vast ECM ecosystem to get the answers and help you need.