ECM In Motion
Mia Winn 270001U2F7 email@example.com Tags:  legaltech tradeshow conference new event ecm york 2,148 Visits
The IBM FileNet P8 V5.1 Information Center is updated several times a year, and was updated with the latest product information just recently. You can learn about the recent updates from this page: http://publib.boulder.ibm.com/infocenter/p8docs/v5r1m0/topic/com.ibm.p8toc.doc/ods.htm.
IBM Navigator on Cloud: uniting knowledge workers through content in a flexible and trusted cloud environment
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  navigator on cloud ecm hunt doug management content enterprise 2,030 Visits
Mia Winn 270001U2F7 email@example.com Tags:  tradeshow event ecm conference lotusphere 1,970 Visits
We're really excited to be returning to Lotusphere in 2011! The ECM team will be leading four sessions (listed below) that focus on what ECM can do for you and how to leverage your Lotus investment to get the most out of ECM.
Additionally, you can meet our team and get personalized demonstrations in our pedestals on the expo floor. Find us in the IBM section of the expo hall. If you'd like to schedule a 1:1 meeting with one of our experts or executives, please contact me - Mia Winn.
The weather in Orlando is lovely, so leave your snow boots behind and bring your sunny disposition. See you there!
Speaker: Ken Bisconti, Vice President, ECM Software Products and Strategy
Wednesday, February 2nd, 10:00am - 11:00am | Location: DL S. Hemisphere II
Speakers: Cengiz Satir, Manager, CM Products and Strategy & Diane Loomis, Senior Offering Manager, Social Software
Wednesday, February 2nd, 3:00pm - 4:00pm | Location: SW Mockingbird
Speakers: Mohan Natraj, Global Offering Executive - IBM Content Collector & Arthur Fontaine, Program Director, Domino Applications/Protector Security Platform
Wednesday, February 2nd, 08:30am - 9:30am | Location: SW Mockingbird
Speakers: Richard Howarth, Director, ECM Software Development & Greg Melahn, STSM, Lotus Quickr Architect
Tuesday, February 1st, 11:15am - 12:15pm | Location: SW Pelican
IBM’s ECM portfolio has become richer by the addition of several upgrades which introduce highly effective technical and business improvements. ECM Customers with active Software Subscription and Support are encouraged to take advantage of the enhancements for our Content Analytics, Content Collector, Classification and Platform solutions.
IBM Content Analytics with Enterprise Search v3.0 integrates content analytics software with enterprise search capabilities into a unified platform. Through combined capabilities in natural language processing, semantic search, and sentiment analysis, this solution provides richer, more accurate, and relevant insights from content. This software is integrated with an IBM big data analytics solution called InfoSphere BigInsights, allowing clients to derive greater insights from the ever-increasing volumes of information flowing both within and outside the enterprise.
Organizations can also improve accessibility, provide greater usability, enable more effective compliance controls and enhance analytics for unstructured content with the release of IBM Content Classification v8.8 which categorizes and organizes content by combining multiple methods of context-sensitive analysis.
With the release of IBM Content Collector V3.0, IBM's content collection and archiving capabilities now extend to IBM Connections. Using IBM Content Collector for IBM Connections, clients can apply information lifecycle governance practices not only to traditional sources of valuable content such as e-mail, enterprise file systems and Microsoft SharePoint, but also to social business systems such as IBM Connections.
Subscription and Support customers can download these latest upgrades from Passport Advantage and start enjoying the benefits.
Now that P8 4.5.1 has GA'd, here's another big information deliverable -- customized installation documentation.
Basically, we've heard loud and clear from you, our customers that about 1/3 of the two main installation documents (Plan and Prepare Your Environment for IBM FileNet P8 and IBM FileNet P8 Platform Installation and Upgrade Guide) apply to your environment. During this release, we converted the source to XML DITA and applied metadata so that we can produce shortened PDFs of the documentation based on specific metadata values, such as: operating system, application server, database, LDAP server, and so forth.
We've pre-built 18 different combination's that we think best match what you are using:
Himangshu Baruah 2700042VN3 firstname.lastname@example.org Tags:  ecm ibm acm case impact_2013 1,897 Visits
Today’s leading companies are harnessing the value of content for new insight
and better business outcomes. IBM ECM is providing the market’s richest solution
for case management work patterns through a deep integration of content management
and case management capabilities with process, business rules, collaboration and analytics.
the opportunity to learn more about leading case management solutions and how
business rules, collaboration and analytics.
The Impact 2013 Executive Meeting Center is open for business!
IBM ECM executives are ready to meet with Clients and Business Partners
Doug Hunt, Ken Bisconti, and David Caldeira are available for meetings
during the conference.
One of the things I'm always amused/frustrated by is the relationship between technology and its customers. I've yet to see a formula that really "works", and I'm interested to hear what the community has to say on this topic. Here's a numbered list (just to make it easy to reference) of some of the ways I've seen it done at various places (no, I'm not telling how we do it where I work right now, or if it's even listed below...these are just some examples to hopefully start some conversations):
I'm sure there are others, I'm interested in hearing how it's done where you work, or if you can't say, maybe just your own personal opinion on how you think it should (or should not) be done, as I surely don't have the answer - well, other than to reboot, that's always the answer!
Himangshu Baruah 2700042VN3 email@example.com 1,870 Visits
Are you the LOB Manager or LOB Director, the CTO or the IT Director in your organization? Then the ACM tracks in the ECM Forum are for you. You will learn how to combine information, process and people to provide a complete view of case information and achieve optimized outcomes.
We will be showcasing some of the exciting stuff throughout the course of the event and I am sure you will have your brain stretched with the amount of takeaways we have in store for you! You will learn about the latest solutions and best practices for quickly using content and process management with advanced analytics, business rules, collaboration and social software to help drive better decisions.
Listen to these customer speakers:
Do plan to attend these top sessions:
Please visit the EXPO to learn more about IBM Case Manager and Case Management Solutions:
§ Stop by the Case Management pedestals to learn more about IBM Case Manager 5.2 and how it enables mobile solutions
§ See 15+ Business Partners at the EXPO with case management solutions
§ Visit the Smarter Process pedestal
§ Come see the Case Manager and Content Navigator demo at the Demo Gallery
Do not miss our exciting Business Partner solutions:
I would really encourage all of you reading this to view the entire IBM ECM ACM Agenda and use the session builder tool to build your personal agenda. So go ahead and put the exciting ACM sessions on your calendar as must do activities. Hope to meet with you at a bigger, better and exciting Information OnDemand Conference 2013
IBM Case Manager V5.1 is now available, with many new features, including support for IBM Content Manager Enterprise Edition repositories, IBM Business Process Manager, and external data sources. Also updated is the IBM Case Manager infocenter, with information about how to use the new integration features, planning and upgrade roadmaps, and a tutorial for creating custom widgets. Read all about what's new in IBM Case Manager V5.1: http://publib.boulder.ibm.com/infocenter/casemgmt/v5r1m0/topic/com.ibm.casemgmt.installing.doc/acmov008.htm.
Also new: the IBM ECM Application Center, an IBM developerWorks community that provides additional information for and from IBM business partners and developers. Share your experiences and solutions, ask questions, get answers.
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  acm bpm event conference ecm tradeshow impact 1,856 Visits
Having a great time at Impact? We are too and we have a few more items for you to add to your schedule (using the online agenda builder, of course!).
Be sure to visit IBM ECM at pedestal BD-4, where you can learn more about Advanced Case Management and Business Process Management through demonstrations and engaging with our experts.
Looking for more info? We've got that covered, too.
* 10:45am: 2052A : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
* 5:15pm: 2606A : Better Together: Smarter Work with IBM BPM, Case Management and Content Management (Venetian - Lando 4303)
* 1:30pm: 2052B : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
*1:30pm: Inner Circle 4402A, IBM BPM Technology Future Directions (Veronese 2406)
* 3:15pm: Inner Circle 1629A, The Evolution of Advanced Case Management and Business Process Management (Veronese 2403)
* 1:30pm: Inner Circle 1452A, Integrating Decision Management in Case Based Solutions (Veronese 2401)
* 3:15pm: 2052C : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
* 10:45am: 2052D : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
* 3:15pm: Inner Circle 1452B, Integrating Decision Management in Case Based Solutions (Veronese 2401)
* 3:15pm: Inner Circle 4402B, IBM BPM Technology Future Directions (Veronese 2403)
* 4:45pm: 2052E : Roundtable: Discussion on Implementing Case Management with BPM (Venetian - San Polo 3504)
Himangshu Baruah 2700042VN3 email@example.com Tags:  bpm ibm_case_manager smarter_process acm ibm_bpm 1,822 Visits
Guest blog by Michael Green, Offering lead - IBM Case Manager
How much easier it all would be if all software products fit into nicely differentiated boxes. Software, however, is infinitely flexible and resists being tightly categorized. Certainly that is the case when you try to differentiate IBM BPM from Case Manager. Both deal with aspects of process management; both can move information in a choreographed way around an organization; both include people and processes in their process flows and have ways do deal with exceptions processing. Is there anyway to clearly differentiate the two?
Speaking in Japan this week, Allan Takatsuka, the ICM World Wide Technical Lead, tried to articulate such a differentiator. He noted that when processes included a significant amount of content - specifically unstructured or document based content - and needed people to act on that content - then the content oriented process controls and tools in IBM Case Manager clearly differentiated that offering from IBM BPM. Allan noted that while there were other aspects of case management that one or the other product could demonstrate rival capability - software being what it is - in the area of content it was clear that IBM Case Manager was the better option.
From the point of view of IBM Case Manager I can certainly argue that there are other areas of differentiation, but Allen’s point is well taken. The ability to deal with multiple document types, to allow editing and audit control of all documents actions – who read, edited, signed – and when they did so – certainly differentiate IBM ECM products from all other offerings. The ability for documents to be understood, initiate discrete process tasks, and automatically create contextual audit trails that include the case documents with all the process steps, is a unique feature in IBM Case Manager. So while perfect worlds do not exist, focusing on content based process flows as a way to differentiate Case Manager from IBM BPM is at a minimum a good – clear – place to start.
Himangshu Baruah 2700042VN3 firstname.lastname@example.org Tags:  ibm_case_manager acm impact_2013 ecm 1,814 Visits
IBM Case Manager (ICM) shares with IBM BPM the ability to design a case workflow and build business rules to automate certain aspects of that workflow. However, there are a number of ways that ICM differs from IBM BPM in respect to how it handles the requirements of a case vs a normal process flow.
The first is in regards to how ICM understands process flows. Unlike normal workflows, which have defined start and end point, in cases the outcome is unknown. Is the compensation claim going to be settled next week, or if the claim does last a long time, the steps needed will be different. It is because of these unknowns that ICM has adopted a flexible process mechanism based on process fragments or 'tasks'. These break the process up into discrete actions and allow the caseworker the ability to decide which task should be undertaken when. Some tasks may never undertaken for a specific case, others may be mandatory for all cases, but the deciding power is based on the decision of the caseworker.
The second involves analytics or what we call 'decision support services'. This is the ability to expand on what the worker already knows, their experience and training, by providing specific analytical tools to help them make more informed decisions. ICM includes the capability to do analysis on all other similar case files, using content analytics, to find commonalities and help in making decisions more normalised.
The third differentiator involves content. IBM BPM supports the CMIS standard for content federation. This enables it to choreograph content based processes. The difference with ICM however, is that it also enables something we call 'active content' and supports all content standards, not just CMIS. ICM works with the document metadata to understand what the document is, which case it is a part of, and then automatically move it to move to the next step in the process flow. Active content also tracks each time a document is opened, who opened it, what changes were made, and what were the next steps taken as a result of that review.
IBM FileNet P8 customers will be interested to know that the latest update of the IBM FileNet P8 documentation was released November 30, 2010.
You can read more about the updates in the IBM FileNet P8 information center; affected products include:
The latest updates come on top of the documentation refresh of May 2010, which included an installable information center, and a refresh of IBM FileNet P8 Platform 4.5.1-001documentation.
Albert Brown 27000109CH email@example.com Tags:  interoperability standards web rest cmis services 1,727 Visits
This has been a very good three weeks for Content Management Interoperability Services specification. During this time, IBM has released a tech preview supporting the Public Review draft version (.7), OASIS has announced the Public Review for CMIS, and Oracle and SharePoint both discussed and announced support for CMIS at their annual conferences.
We are looking forward to CMIS 1.0 being complete and the interoperability it will bring across the vendors such as SharePoint on top of IBM ECM repositories as well as better connectivity with SAP Business Applications that want to leverage content.
We will keep you posted on how this effort progresses as well as the new opportunities it opens up. In the interim, please check out the specification and think about how this can help you in managing your information needs across your organization.