organization creates more social, mobile, and content-centric applications the
amount of content to be shared and managed can be a little scary. Not only do
you need to ensure that the data is available and usable, but you'll need a
solid governance plan and security protocol. But where do you begin?
Satir, program director for IBM Enterprise Content Management believes that
Content Management Interoperability Services (CMIS) is the answer. CMIS
addresses the challenges of content that needs to be shared across repositories
and systems while improving operational efficiencies. He agrees with AIIM
president John Mancini who says "CMIS is a standard whose time has
has written a white paper covering CMIS "Content
Management Interoperability Services, A Social and Content-Centric Wave"
that is available by clicking this
link. In it, you will find information about how to cut costs and enhance
productivity through the use of metadata taken directly from social and mobile
applications. Learn how to avoid reliance on inflexible, proprietary ECM
solutions, as well as using web 2.0 technologies to drive more informed
will be attending the AIIM Conference in San
Francisco, we would love to meet with you to discuss
your organization's specific needs. Join us for a roundtable in the SolutionCenter at March 21 at 3pm to discuss how
social your business should be. See our session on March 22 at 2pm "The Future is Here: Content-in-Context is IBM Social
Content Management" about how to keep your content social and
"moving" to increase value.
If the word "social" brings to mind the teenagers
in your life endlessly Twittering and updating Facebook, you might be hesitant
to tell your employees to go forth and Be Social. But before you imagine a
doom-and-gloom scenario of all of your employees blogging cat pictures,
consider the benefits of social technologies.
Social spaces include – but are not limited to – external
sites like Facebook or LinkedIn. Your organization might be more social than
you think! Consider spaces like Team Rooms, collaboration spaces, or wikis –
those social spaces encourage interaction and generate valuable content and
knowledge. Your organization can collaborate more efficiently – what took
minutes or hours can now take seconds to find using social collaboration tools,
which can be established to share information internally, externally, or both.
But how do I ensure that my organization doesn't end up
with a mire of too many wikis, blogs, etc. and end up losing track of my
content? It's important to formalize a social content strategy, much like
your existing content management strategies. You'll want to be sure that you're
saving the right things at the right time and ensuring that data is properly
stored and managed.
The Association for Information and Image Management (AIIM)
created a white paper called "Managing Social Content – to maximize value and minimize risk" (click the link to download) that is an excellent starting point for any
organization trying to determine "how social should I be?" The paper explores
topics such as the benefits of social business, the growing importance of
recording interactions from social business applications, current models for
social content management, functional requirements for a social content
management system, and more.
If you will be attending the AIIM Conference in San Francisco, we would
love to meet with you to discuss your organization's specific needs. Join us
for a roundtable in the SolutionCenter at March 21 at 3pm
to discuss how social your business should be. See our session on March 22 at
2pm "The Future is Here: Content-in-Context is IBM Social Content Management" about how to keep your content social and "moving"
to increase value.
Join us for Content in Motion: ECM UserNet 2012! You can join a broad spectrum of business,
legal and IT professionals focused on maximizing their content to drive
business results. In addition, industry experts from IBM, its clients and its
important solution provider community will share the latest enterprise content
management (ECM) tools, strategies, methods and success stories.
Content in Motion includes three tracks designed to meet
the needs of seasoned ECM veterans and new recruits alike:
Acceleration—IT professionals will get their
hands on the latest ECM products from IBM and network with seasoned ECM
Velocity—Business executives will hear how
analytics, case management and industry-specific solutions are changing
the way companies listen and react to customers.
Governance—Legal and compliance
professionals will gain a better understanding of how information
lifecycle governance can lower cost and risk.
Sign up for these local events at no cost. We will be in a city near you soon!
HIMSS is only a few days away – have you finished planning
your schedule? IBM has so much to choose from that we hope you'll include us in
your plans! ECM has some fantastic things to offer your organization and we're
proud to demonstrate these abilities to you at pedestals 10 and 13 of the IBM
Solutions for Care Coordination – pedestal 10
Learn how Intelligent Care Delivery Analytics (ICDA) Portal
capabilities can help your organization:
•Multi-factorial patient characteristics and risk
factor analysis used to predict disease risk
•Comprehensive patient similarity analytics for
treatment comparison and effectiveness across similarity cohorts
•Personalized patient/physician matching with
outcomes based predictive modeling
•Care services utilization analysis, and
unexpected pattern detection
•Packaged to allow standalone use, with a current
Business Intelligence platform or as an integrated capability in IBM’s care
The Advanced Case Management (ACM) team will walk you
through a basic "day in the life" of a Care Coordinator. Beginning
with an "at risk" patient and will demonstrate how a care plan is
created, shared, and how important tasks and updates can be made. Care plan
details include medication updates, adding team members, and making
Discover Clinical and Operational Insights – pedestal
IBM Content and Predictive Analytics for Healthcare (ICPA)
is the first Ready for Watson solution and is synergistic to IBM Case Manager
and IBM Datacap. Together, these offerings help accelerate the delivery of low
cost, accountable care by revealing clinical and operational insights.
Visit pedestal 13 to see demonstrations of three ECM
offerings, ICPA, Datacap and Advanced Case Manager, work together to:
•Derive insights for action in ways not
•Combine unstructured and structured information
for more informed bossiness intelligence
•Support analysis and visualization of
•Enable care providers, executives and knowledge
workers to Interact with information
•Integrate with other systems like Cognos, Data
Warehouse, MDM and the Healthcare Data Model
•Convert paper, fax, and electronic attachments
to digital files
•Use Datacap Taskmaster Flex to visually separate
single and multiple page documents
•Data is compared against Business Rules to
assure data accuracy
I wanted to share with you some of the
highlights of IBM's presence at the show and offer to arrange a private meeting
with our executives to discuss your priorities and/or set up a custom tour of
our booth.The theme for this year's HIMSS 2012 event is
"Linking People." How do you accomplish that?By redefining value and success in
Join IBM in Las Vegas at HIMSS 2012, Booth #1634. Our team is eager to learn about your
priorities and discuss your personal path to Smarter Healthcare.
In our booth, we will feature a variety of
solution areas including:
Watson in Healthcare
Analytics for Healthcare Solution
Foundations for Digital Hospitals
Management and Governance to Drive Analytics
Patient Engagement Solution
Process Transformational Solutions
Performance Platform Solution
Delivery Coordination Solution
IBM will also demonstrate our strong
commitment to open standards with a demo in the HIMSS 2012 Interoperability
Please be sure to join IBM and our clients
during our many speaking sessions throughout the week!
CHIME CIO Forum: Monday, February 20,
HIT Powered Patient-Centered Medical Home:
The Foundation for Meaningful Connections
Paul Grundy Keynoting
Monday, February 20, 8:00 - 4:00
Unlocking Tomorrow’s Forecast Today:
Driving Healthcare Decisions through Intelligence
Speaker: Cindy L. McKinney and Quimby Kaizer
Location: Marco Polo 706
Monday, February 20, 8:00 - 4:00
Health IT 101: An Introduction to Healthcare
and IT Enabling Technologies
Speakers: Marion J. Ball and Karen J. Ondo ,
FHIMSS Executive Vice President, KLAS Enterprises, LLC
Location: Marco Polo 806
Conference Session: Tuesday, February 21, 11:00 - 12:00
Watson: The Innovative Approach to Business
Speakers: Marty Kohn and Cindy McKinney
Location: Delfino 4002 and 4102
Meet the Expert Session: Tuesday, February 21, 3:00 - 3:30
Clinical and Business Intelligence Knowledge Center
Speaker: Marty Kohn
IBM Booth Presentation: Wednesday, February
22, 4:00 - 4:45
Come celebrate IBM Watson at work one year
later! Join the excitement in IBM booth #1634.
Conference Session: Thursday, February 23,
1:00 – 2:00
eHealth’s Pivotal Role in Healthcare
Transformation; a Global Perspective
Speakers: Sue Hyatt, HYATT DIO, and Lorraine Fernandes, IBM
Location: Marcello 4502
We are happy to arrange some private time
during the conference for a meeting or tour of our IBM booth. To make
arrangements before the show, please contact
me. Please join in the discussion on the Smarter Healthcare Group on LinkedIn, follow us on Twitter www.twitter.com/IBMHealthcare #ibmhimss and
view our videos at http://www.youtube.com/ibmhealthcare.
Holey moley - are your feet tired? My feet are tired. Lotusphere and Connect had so much to offer that I found myself running back and forth
-- sessions at the Swan, sessions at the Dolphin, demos in the exhibit hall, lunch at the verrrrrrry end of the long hallway, chatting all
night with colleagues and customers and clients - hearing how YOU are all putting your content to work through social applications - it was
amazing! Although it does feel good to sit down at a desk again, being here instead of there doesn't keep me from being social - how
about you? In addition to our team's social media outlets (here on the blog, natch! and twitter @IBM_ECM), our team is excited about bringing Social Content Management and collaboration to
How about the Lotusphere opening keynote? Wow, right?! Nothing gets you revved and ready for a conference like a live rock performance
at 8am. Thanks to OK GO! (@okgo) for an excellent performance. And then round it out with some
inspirational advice from Michael J. Fox (@realmikefox) -- and don't bother asking, he doesn't
know where to get a hoverboard. Not to mention, all of
the big announcements and news that came out of it. Thank you to YouTube user DSkiedit for putting together this 60 second recap of the
Ken also met with some Industry Innovators for a discussion about Social Content Management. Watch him here with John Mancini, President of AIIM (@jmancini77) and find out what it means to be social (hint: it's more than a Twitter account) and how your business should put its content in motion to gain the most value.
We hope that you had a successful Lotusphere and Connect and are as excited as we are about making your business more social and putting your content in motion. Let us know - what was your favorite part of the conference? How can IBM ECM help you meet your Social Business goals?
Just under a week
until Lotusphere and Connect – are you ready? We can hardly wait! There's so
much to see, do, and experience during these events that we hope that we can
help you make the most of it.
to include our sessions (below) and stop by ped 17 to see a demonstration of
how ECM can help manage your organization's social business. Remember: Connect
attendees are welcome to the exhibit hall for Lotusphere as well! Just swim on
over to the Dolphin hotel and follow the signs!
January 16, 2012
5:00pm Swan SW 5-6
Content and Communities, What
Does It Mean for Your Business? (CN-WFO4)
Ken Bisconti, IBM
Tim Perry, Genworth
January 16, 2012
2:15pm Swan 7-8
Viral or Managing the Introduction of Social Content Management - a panel
Paul Van Den
John Mancini, AIIM
James Watson, Doculabs
3:45pm S. Hem IV-V
Future is Here - Content in Context is IBM Social Content Management (INV313)
Ken Bisconti, IBM
5:00pm Swan 9-10
Social with Content and Case Management -- The right approach to successful
business outcomes (SPN211)
Cengiz Satir, IBM
David Yockelson, IBM
January 17, 2012
11:15am Toucan 1&2
Boosts Productivity With IBM Social Content Management (CCS107)
Tim Perry, Genworth
3:30pm S. Hem IV-V
Energy and Semiconductor Firm Partners with IBM
IBM Case Manager V5.1 is now available, with many new features, including support for IBM Content Manager Enterprise Edition repositories, IBM Business Process Manager, and external data sources. Also updated is the IBM Case Manager infocenter, with information about how to use the new integration features, planning and upgrade roadmaps, and a tutorial for creating custom widgets. Read all about what's new in IBM Case Manager V5.1: http://publib.boulder.ibm.com/infocenter/casemgmt/v5r1m0/topic/com.ibm.casemgmt.installing.doc/acmov008.htm.
Also new: the IBM ECM Application Center, an IBM developerWorks community that provides additional information for and from IBM business partners and developers. Share your experiences and solutions, ask questions, get answers.
We hope that you had as good of a time at IOD as our team did. There was so much to get excited about, including the winners of our Innovation Awards!
Business Value Award: Novartis International AG
Novartis deployed IBM’s Information Lifecycle Governance and Management solutions, including value-based Retention and Records Management, eDiscovery and Defensible Disposal. The company has established a framework to modernize and refresh their information taxonomy, the laws that dictate retention, and data privacy and protection requirements globally. They maintain centralized retention control with localized responsibility synchronizing activities of 1,800 records coordinators. Novartis has significantly reduced litigation and compliance risk with effective disposition of content, accurate and actionable retention schedules and eDiscovery processes consistently applied across the organization.
Best Business Transformation Solution: Tejon Ranch Company
Tejon Ranch installed IBM ECM applications to streamline content-centric processes across different functions, drive more successful case outcomes, and automate its records management function.The business projects a risk reduction and a savings of more than $4 million dollars in core operations over the next three years through reduced workload, travel, paper and shipping costs. Tejon has developed enterprise policies for the management of records, classification, retention and disposition and hold management using IBM Information Lifecycle Governance solutions.
Best Overall Cross IBM Solution:U.S.Nuclear Regulatory Commission
NRC uses IBM products for automated scanning, content assessment, classification, content collection and storage of incoming documents resulting in quick assessment of content relevance and immediate availability. NRC switched from a manual identification and collection process to an automated one using Information Lifecycle Governance solutions including Smart Archive and eDiscovery.The NRC is now able to respond to Freedom of Information Act (FOIA) requests in days vs. weeks or months.
Award for WellsFargo: Best BAO Strategy and Execution Award
Wells Fargo originates more than $100 billion in residential loans per quarter.To support this business, the company images 80-160 documents per second. Using IBM software, Wells Fargo has initiated a company-wide imaging product to improve customer lending.Wells Fargo is making the loan process more efficient and effective through the use of images, data and better document management. The solution provides the infrastructure needed to enable straight through, exception-based loan processing while reducing costs associated with operating, maintaining and supporting its custom imaging solution.
Congratulations to all of our winners, we THANK YOU for partnering with IBM to create smarter solutions that work for your customers.
Today, we would like to introduce you to a new technical community on developerWorks called, the ECM App Center. The ECM App Center is a technical community that enables our clients to interact with experts (IBMers / ECM Business Partners) and access technical resources (inside and outside of IBM); as they build solutions using the ECM portfolio of products and technologies.
Objectives of the Community
Connect clients with solution providers
Provide expertise and technical assets that will help clients build solutions
Showcase ECM Business Partners that are providing solutions using the ECM portfolio of products and technologies
After you join the site, you can ask questions and engage in discussion on message boards and blogs. We have two blogs on the site – one focused on offering technical help and another focused on how ECM can address different use cases. Resources are provided through bookmarks, files, feeds and calendar events. We’ll be conducting community events as we go forward that will give you focused information on different parts of the portfolio, our business partners, or other special topics of interest. Come check it out and let us know what you think!
If you have any questions or comments, please contact Jeff Douglas (Senior Product Manager, Industry Use Cases for IBM Case Management) at email@example.com.
Read further to learn how the ECM App Center came about
Jeff Douglas (Senior Product Manager, Industry Use Cases for IBM Case Management) was speaking with a colleague about the notion of ‘Information Management’ or ‘Content Management’. They discussed how we typically talk about these concepts using a comprehensive platform; arguing how important ‘Content Management’ is, and then highlighting capabilities that are included with the platform to help achieve ‘Content Management’. “We have the ability to ingest data (of course), a secure place to store it (fine), business processes to help you make use of it (get that), analytics to understand it (cool), and archiving to help you deal with it as it gets old (could use that capability in other walks of life).”
But depending on where you are and what your focus is, these individual capabilities have more or less meaning and significance to you. It is not until you have a specific problem you are trying to solve, or a solution you want to implement; that the value of these individual platform elements (and the platform as a whole) take on real meaning. And hopefully when that occurs, the platform proves to be worth more than the sum of the individual parts.
More often than not, unfortunately, when you start to design or build your solution, the challenges of working with a platform come to the forefront. You are certain that the platform can help you, but understanding how it can help you can be overwhelming. Understanding the individual components and how they might fit into your solution is one challenge; figuring out how to tie them together adds a whole other level. Then you get into the details of actually designing, building, testing and eventually deploying your solution. You have questions – questions that seemingly would have obvious answers for someone who has done this before (if you could just find that person). You wonder if there are assets or resources that will help you deliver the solution faster. You inevitably will require some level of customization to your unique requirements. Hasn’t someone done this type of customization before? Is there some sort of pattern or best practice I should be following to avoid major problems down the road?
That’s what the ECM App Center is all about; a place where experts with experience building solutions using the ECM portfolio of products and technologies come together to collaborate. It’s a place where you can ask questions, have discussions, and look for resources and assets to accelerate your efforts. Overtime, it will become a one-stop shop for you, making it easier for you to navigate the vast ECM ecosystem to get the answers and help you need.
After last week's successful event in Atlanta, we are tightening our laces and marching on to the next stop in the AIIM Content Management Boot Camp series! We'll be in Toronto, ON on October 18th. Have you enrolled yet? If not, then hup to!
The boot camp events are a fast and efficient way to get your team up-to-speed on why having an information strategy is so important and the challenges that every new recruit faces in the process. Network with your peers to learn effective solutions and real-world experience. Bring your team and strategize together to develop a plan customized to your unique business needs.
IBM will have a table in the exhibitor's area, where you can find out more about our Advanced Case Management and Document Imaging & Capture solutions. Michael Green will also be speaking at 11:30am about using Case Manager to drive better outcomes.
attending the conference or not, you have a unique opportunity via
Social Media to get involved at Information On Demand 2011. Whether you
tweet, blog, share photos or videos - get involved today and add your voice to the conversation!
Learn, share and engage using the official Information On Demand 2011 Social Media Aggregator (SMA).
This site provides real-time updates of all social activity surrounding
the conference, including tweets, blog posts, event photos and video. Join today!
After you join, here are specific examples of how to get involved:
Stay informed by visiting the SMA site frequently to listen to the conversation, and enjoy the photos and videos.
Visit other ECM social media channels below to stay informed, as well.
Twitter, send a tweet along with the #ibmecm hashtag, and share a
question, comment, or thought related to Information On Demand 2011,
ECM, or our industry. Or share via one of the other ECM social media
Share this blog post and ECM social media channels with others, encouraging them to join the conversation.
Using Twitter, reply to specific tweets from others that interest you; engage in a tweet conversation with them.
Reply to a question, comment, or thought posted on one of the ECM social media channels below.
During September, IBM ECM will be participating in the Smarter Cities roadshow, visiting Miami, Houston, and Denver. For this event, IBM has partnered with the Performance Institute to provide our customers a complimentary forum on Business Intelligence and Business Analytics.
Each event will offer you an exploration into developing a strategic approach, both from IBM experts and our customers.
HEAR from City Leaders about their experiences and the challenges faced
LEARN to better centralize your data and how to obtain support from all of your different stakeholders
CONSIDER how analytics will strengthen your public safety initiatives
IMPROVE your social service programs with greater effi ciency and performance
FIND solutions to ensure that your data and reports are accurate and complete
USE predictive analytics and scenario planning to better forecast outcomes
IMPLEMENT tactical strategies to eliminate fraud and wasteful spending
Who should attend these events? City Managers, City Councilpersons, County Executives, County Board Members, CIOs, CFOs, HR Directors, Program Managers, Budget & Planning Managers, Controllers, Police Chiefs and more.
The release of FileNet P8 Version 5.1.0 products brings with it new features in the information center. The IBM FileNet P8 Version 5.1.0 information center features collaboration tools, including commenting on help topics and sharing examples. The information center now includes information that was previously available only in PDF documents. And upgrading and configuring information has been expanded.