ECM In Motion
For a copy of all the presentations from the 2009 Spring UserNet Series you can follow this link to download the presentation from your favorite speaker.
Hi. My name is Ian Story. I'm an IBM customer, advocate, user group president, and in my spare time, I also work for a Fortune 100 financial institution (and prior to that a Fortune 100 manufacturing company). In both my current and previous job, I manage(d) teams of folks that do(did) enterprise content management (ECM), here in Seattle, WA. I'll be posting from time to time on the blog here at the IBM ECM Community, as I've been involved with IBM, and before that FileNet, ECM for nearly 12 years. That surely doesn't mean that I know everything, or even anything, when it comes down to it, but frankly, that's part of the reason I'm excited about this community - the opportunity to learn from each other. But enough about me (if you really care, you can see more on my profile, here at this "easy to remember" url)...
One of the things that I've always heard from my peers, at user group meetings, etc. is that we need to have a forum where the community can work together - whether it's to ask questions of each other, share best practices, influence product direction, or just generally network and get to know each other. For a long time, people have gravitated toward other grass roots communities to do this, whether filesite.org or IT Toolbox (both of which you can find linked from this community in our bookmarks section), as there hasn't been a place to have these types of discussions at IBM. Sure, there used to be some IBM/FileNet mailing lists, but those seem to have died out over time, and it's nearly impossible to find them, more on that in a future post perhaps. Well, now there is a place for these discussions, and you've already found it, since you're reading this!
Now that we've got this great shell setup, with places to share bookmarks, forums to post questions and have discussions, a place to setup your profile/join as a member and connect with others, RSS feeds, etc. - the key thing is that we need participation from people just like you in the community. Your "todo" if you want this to become a valuable resource is to join the community, go out and post some of your favorite bookmarks, post a question or two in the forums, etc. Don't be bashful, I'm sure that you have something you'd like to know about ECM, a problem that is bugging you, or a useful tip to share!
Get out there, add the ECM Community as a favorite in your browser, setup your profile, post some content, and go for it! I would love for my next blog post to be about all the great threads we've got going and casting light on some questions people have asked that are impossible to answer (we'll then get some IBM folks on here to answer them if need be!)...
That's it for now, until next time - when in doubt, reboot :).
Mia Winn 270001U2F7 email@example.com 59 Visits
We are excited to announce that IBM has planned several Content Manager OnDemand workshops coming to a city near you! Whether you’re brand new to Content Manager OnDemand (CMOD), an experienced professional, or considering migrating from an older repository you won’t want to miss these special three-day events.
Our CMOD Development teams and Subject Matter Experts will be on-hand to present the latest offerings, covering all platforms. These sessions are offered free of charge, so register your team today.
The final agenda is being built now; stay tuned for more details.
Session highlights include:
· Why your organization needs Content Manager OnDemand
· What’s new in Content Manager OnDemand Version 9
· Content Manager OnDemand Trends, Direction and Futures
· Content Manager OnDemand Architecture
· Content Manager OnDemand Best Practices
· Content Manager OnDemand Report Mining Capabilities
· Content Manager OnDemand Report Distribution Capabilities
· Content Manager OnDemand Enhanced Retention Management
· Content Manager OnDemand Full Text Index and Search
· Content Manager OnDemand PDF Indexing
· Content Manager OnDemand XML Capabilities
· Content Manager OnDemand Transforms
· Content Manager OnDemand and DataCap Capture
· Content Manager OnDemand HA and DR
· Value Added Offerings from our top CMOD Business Partners
· ECM System Monitor
· IBM Content Navigator Client and Mobile Device Support
· Migration and Conversion Services to Content Manager OnDemand
Register now at NO COST
April 23 – 25, 2014
IBM Office: 6300 Diagonal Pkwy, Boulder, CO 80301
June 10-12, 2014
Costa Mesa, CA
IBM Office: 600 Anton Boulevard, Suite 300, Costa Mesa, CA 92626
July 22-24, 2014
IBM Office: 71 S. Wacker Drive, 6th Floor, Chicago, IL 60606
Who Should Attend: System Administrators, IT Managers, Call Center Managers, CIO’s, CMO’s, or anyone interested in understanding the capabilities of Content Manager OnDemand.
Cost: These sessions are offered free of charge. Attendees are responsible for their own travel expenses.
Mia Winn 270001U2F7 firstname.lastname@example.org 569 Visits
IBM Connect 2014 is almost here again – are you ready? Now is the time to start planning your schedule (using the Session Preview Tool you can build a plan and save or print it – or even email the info to your colleagues). If you're an ECM practitioner, there's a lot going for you to take advantage of. Below is a list of sessions that you'll want to add to your calendar.
And don't forget to visit the ECM pedestal inside the Solution Expo! As always, our product experts will be on-hand to provide a demo of the latest product updates and help you find exactly what you're looking for to take your content management strategy to the next level: social!
If you are interested in booking a one-on-one meeting with our executives, please act quickly as space is limited. Your request can be submitted directly to your IBM representative, but if you need help please contact me directly email@example.com
I look forward to seeing you there!
Are you planning to attend the OnDemand User Group (ODUG) meeting that is taking place during IOD? This year for the first time, these meetings will be simultaneously broadcast via the web so even if you're not able to attend IOD in person, you can still join the sessions.
If you're attending IOD, there's no need to RSVP – just join us in Tropics B! If you want to join us online, please register for each session below.
When: Thursday, November 7, 2013
Where: Mandalay Bay Convention Center, Tropics B
The New IBM Content Navigator
IBM's Senior Product Manager Ian Story will lead a guided tour of the new IBM Content Navigator and its benefits to CMOD users, including Mobile ECM capabilities, CM8 and CMOD federation, e-Client/pClient replacement functions and much more.
Online session: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=591856523
Enhanced Retention Panel Discussion
AT&T's Benny Ormson will lead a panel discussion consisting of other CMOD users who have deployed Enhanced Retention features in CMOD.
Online session: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=598278342
Lifecycle Governance Panel Discussion
Lorilei Puthuff of BlueCross BlueShield of South Carolina will lead a panel discussion on best practices for Defensible Disposal and Governance on CMOD.
Online session: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=597202519
Whether in person at IOD or via the webcast, you won't want to miss this event! If you're attending IOD, there's no need to RSVP – join us in conference room Tropics B.
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  group iod cm8 manager content iod2013 user 834 Visits
The CM8 User Group is pleased to invite you to a meeting for CM8 users on November 5 during the IOD conference. Meet us in Tropics B to hear from CM8 users and share your own experiences. For the first time ever, this session will be simultaneously broadcast online! Even if you can't join us in person, we'd love to have you attend our web session!
The goals of the CM8 User Group are: To allow CM8 customers to "share & network" their install/success stories and to learn how to "achieve greater business value" from their CM8 investments.
Hosted by Bridget Klare - Kroger Company, we'll cover a comprehensive agenda, including:
Whether in person at IOD or via the webcast, you won't want to miss this event! If you're attending IOD, there's no need to RSVP – join us in conference room Tropics B at 10am.
When: Tuesday, November 5, 2013 10:00am – 12:15pm PT
Where: Mandalay Bay Convention Center, Tropics B
Alternate Location: online: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=590784326
If you're attending IOD 2013, you won't want to miss the Content Analytics track. Julie Vaccaro, Sr. Product Marketing Manager, has highlighted some of the can't-miss sessions during the conference, including:
Don't forget to mark your Conference Planner with these great sessions.
Himangshu Baruah 2700042VN3 email@example.com 476 Visits
Guest Blog by Michael Green - Offering lead, IBM Case Manager
Momentum is a product of the mass and velocity of an object. When something grows in size and in speed it gains momentum. With its feature rich 5.2 release in September of this year, and its increasing number of new customers, partner solutions and implementations, IBM Case Manager is gaining significant momentum in the ACM marketplace.
It is well known that IBM ECM is clearly the ECM market leader with over 2000 customers, but what is less understood is the market momentum of IBM Case Manager. Starting at zero less than three years ago ICM now has several hundred customers and over twenty proven partner solutions, while customer success stories increase month over month. Customers are increasingly reaping the benefits of empowering their knowledge workers and are using the advanced features of ICM to help them make informed, consistent decisions to affect positive case resolutions.
While growing speed of customer adoption is one aspect ICM’s product momentum, the new 5.2 release adds significant mass to its equation. ICM 5.2 is the most mature, feature rich case offering in ICM’s history. Building on the concept of empowering the knowledge worker, ICM 5.2 adds real ad hoc processing to complement its ability to divide processes into discrete tasks. By so doing it enables knowledge workers to be in control of their case files while empowering them with both predefined and ad hoc process management. 5.2 also provides a tighter relationship with information by leveraging the new Content Navigator Experience Framework as its UI component. This provides a developmentally stable platform, better visual design tools and superior document management capabilities. Equally, the analytics story in ICM 5.2 is augmented by the new Case Visualizer capability, allowing users to graphically track case progression and, leveraging Navigator, tighter integration with BI tools like Cognos BI through its HTML 5 technology.
And if this was not enough, ICM 5.2 has a truly mobile client interface, allowing users to download the ICM App from the Apple App Store to enabling case updates, downloads and collaboration for remote users.
The real momentum with IBM Case Manager 5.2 however, is at the level of the knowledge worker. Increasingly enterprises around the world are using ICM solutions provided by IBM Partners to enable their knowledge workers with access to the right information, the relevant documents, the power to make decisions and to use discrete process management to drive those decisions to positive outcomes. Leveraging this market velocity with its mass of new features makes ICM 5.2 a must see.
Himangshu Baruah 2700042VN3 firstname.lastname@example.org 732 Visits
Are you the LOB Manager or LOB Director, the CTO or the IT Director in your organization? Then the ACM tracks in the ECM Forum are for you. You will learn how to combine information, process and people to provide a complete view of case information and achieve optimized outcomes.
We will be showcasing some of the exciting stuff throughout the course of the event and I am sure you will have your brain stretched with the amount of takeaways we have in store for you! You will learn about the latest solutions and best practices for quickly using content and process management with advanced analytics, business rules, collaboration and social software to help drive better decisions.
Listen to these customer speakers:
Do plan to attend these top sessions:
Please visit the EXPO to learn more about IBM Case Manager and Case Management Solutions:
§ Stop by the Case Management pedestals to learn more about IBM Case Manager 5.2 and how it enables mobile solutions
§ See 15+ Business Partners at the EXPO with case management solutions
§ Visit the Smarter Process pedestal
§ Come see the Case Manager and Content Navigator demo at the Demo Gallery
Do not miss our exciting Business Partner solutions:
I would really encourage all of you reading this to view the entire IBM ECM ACM Agenda and use the session builder tool to build your personal agenda. So go ahead and put the exciting ACM sessions on your calendar as must do activities. Hope to meet with you at a bigger, better and exciting Information OnDemand Conference 2013
The 2013 IBM Enterprise Content Management Customer Innovation Awards program is seeking submissions by Aug. 23. This program recognizes IBM ECM clients who have demonstrated excellence in creating exceptional business value from IBM ECM software. Winners will be selected from among those organizations who have implemented innnovative solutions using IBM ECM software. Winners will be recognized at the Information On Demand 2013 Conference, November 3 - 7, 2013, Las Vegas, NV. Attendance at the conference is not mandatory to win an award.
For the Innovation Award submission form please email: Amit Kumar,
SUBMIT nomination by AUG. 23
WHY ENTER? The IBM Enterprise Content Management Customer Innovation Awards have a long history of recognizing outstanding companies that have implemented innovative ECM solutions combining business and technical vision with demonstrable results.Past winners include:
Apart from the prestige associated with the awards, it presents an unique opportunity for our customers to showcase their innovative use of ECM technology and to:
This awards program will recognize innovative use of IBM Enterprise Content Management solution to solve challenging, leading-edge problems that face your / your customer's organization and industry. This solution brings together IBM capabilities in creative, visionary ways. The results yield quantifiable outcomes, enabling you to stand ahead of your peers and transform the way you do business. The solution relies on one or more of the following capabilities and can also include IBM Business Partner involvement and/or solutions:
In all nominations, judges will look for deployed applications that solve challenging or unique business problems. Extra emphasis will be placed on quantifiable return on investment or creative deployments that lead specific industries for business transformation
Himangshu Baruah 2700042VN3 email@example.com 498 Visits
Join the IBM ECM session today (May 23) at Smarter Commerce Global Summit, Nashville 2013 where you will have the opportunity to learn how IBM ECM software enables an organization to make better decisions, faster. Featured ECM presentation for Day 3 includes:
Himangshu Baruah 2700042VN3 firstname.lastname@example.org 395 Visits
Join the IBM ECM today (May 22) at Smarter Commerce Global Summit, Nashville 2013 where you will have the opportunity to learn how IBM ECM software enables an organization to make better decisions, faster. Featured ECM presentations for Day 2 includes:
Himangshu Baruah 2700042VN3 email@example.com 468 Visits
Join the IBM ECM today (May 21) at Smarter Commerce Global Summit, Nashville 2013 where you will have the opportunity to learn how IBM ECM software enables an organization to make better decisions, faster. Featured ECM presentations for Day 1 includes:
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Himangshu Baruah 2700042VN3 email@example.com 545 Visits
Guest Blog by Michael Green - Offering lead, IBM Case Manager
What is next for case management in healthcare? Lets start with some interesting statistics. Medical information is doubling every 5 years, and the majority of it is unstructured – not just health or financial data, but reports, notes and documentation – including things like digital images, xrays and lab reports. Another interesting statistic is that each year in the US, 1.5 million people are incorrectly prescribed medication, and up to 98,000 die of preventable errors in hospitals alone. We trust our doctors, we trust our system, but at critical areas it is not meeting that trust.
The next steps for case management in healthcare is to begin the process of making sense of the growing information available and to provide better guidance to the healthcare professionals who we trust to make our life and death decisions. Capture the information wherever it may be housed, analyze it – both unstructured and structured – and provide both focused individual data and objective cross-patient analytics to our medical providers so that they can make the right decisions to affect positive outcomes. The medical establishment worldwide has come to the realization that some of the ways it can rein in the cost of healthcare is by being proactive: by identifying high-risk patients early on; by putting in place home based health plans to help those patients reduce their risk; and by making better, more informed, decisions. This is not just a US trend, promoted by the Affordable Health Care Act, it is a worldwide initiative. The ability of advanced case management to provide the information and analytics to improve investigation and decision-making is a key capability in the next phase of medical care.
IBM Patient Care and Insight is an application written on top of IBM Case Manager. It brings together assets from IBM Research and from the Watson initiative to provide powerful predictive and analytical tools to help healthcare professionals make more informed decisions. It also provides access to patient information, next steps, best practices and collaboration within a single web based interface that can allow all those involved in a patient’s care – in the hospital, the home and the wider community based medical establishment - to have a single reference and tool for care management. IPCI is the first step in bringing the power of advanced analytics in an interconnected world to help rein in the cost of healthcare and provide better outcomes to patients.
Please join us at Impact Global Conference to discuss the Patient Care and Insights solution tomorrow, Wednesday, May 1 - 12:00–12:45 AM
IBM Patient Care and Insights: A Care Coordination and Management Solution
Location: Marcello 4403