Business content is easily produced by Microsoft based
desktop productivity tools such as MS Word, Excel and Powerpoint. Internally, many organizations share and
collaborate on content using MS SharePoint.
As content moves through collaboration cycles, its value to an
organization increases - both for the collaboration team and for its value to
others across the organization.
I’d like to show you how users can leverage IBM ECM today through
collaboration applications like MS SharePoint and how users can leverage MS
desktop productivity and email tools to directly access ECM services.
Attend a live product demonstration of the latest release of Content Collector
for MS SharePoint (formerly known as FileNet Connector for MS SharePoint) and
MS Office direct integration with IBM FileNet Content Manager.
• Stay in the familiar MS Office
environment, while leveraging IBM FileNet Content Manager’s ECM capabilities to
help provide full lifecycle and compliance management.
• Access IBM ECM services directly
through the MS Office 2007 suite of products, providing access to most relevant
ECM features to help user get the daily work done without spending time
learning yet another new application.
Date: December 4, 2012
Time: 9:00 pacific / 12:00 eastern
Panelist: Maig Worel, Consulting IT Specialist - Social Business - IBM ECM NA
Technical SWAT Team
We are proud to sponsor an upcoming webinar with AIIM, focusing
on a new vision for our industry and enterprise IT. Join us for free on December
12, 2012 to hear from John Mancini, President of AIIM, discuss the next steps
for organizations and common questions that still remain.
Description of this session from AIIM:
18 months ago, a Task Force of AIIM member companies worked with
Futurist Geoffrey Moore to lay out a new vision for the industry and for
enterprise IT (www.aiim.org/futurehistory).
At the core of this vision was the interplay between Systems of Record (the
legacy systems we all know well, based largely on documents), and the new
emerging Systems of Engagement (built upon consumer, cloud, and social
technologies, based largely on conversations). For many organizations,
How, exactly, do I
get these consumer and cloud systems to connect with my back-end systems?
How do I implement social and cloud technologies
in my organization in such a way that I minimize risk?
How do I allow my employees to use their own
devices to access corporate systems and not lose control?
How do I connect
enterprise SaaS systems like Salesforce.com with my behind the firewall
AIIM President John Mancini will discuss the practical, next
steps organizations have been taking to make this all come together. Attend
this webinar and learn ways you can answer these questions for your own
Insurers – do you find it difficult to provide quality,
cost-effective customer service to your policyholders and agents? You're not
alone. Many insurers face the same challenges in today's market. Paper-based
processing environments are not conducive to providing high levels of service,
which your policyholders and agents expect. But how can you overcome these
Join IBM and TriTek Solutions for a one-hour webcast on
November 27, 2012 which will cover key points to maximize your investments in
document capture and retrieval solutions. During this session, we will also
share case studies of several successful implementations at both Life and
P&C insurance organizations.
A live Q&A session will be hosted at the end of the
webcast, so bring your questions for our experts!
Guest blog by Michael Green, Offering Lead - Advanced Case Management
BPM is the enterprise class business process engine from IBM.It is designed to choreograph process flows
from multiple enterprise applications based on sophisticated business rules
enabling discrete process decisions and automated process steps.Inherent in IBM BPM is the idea that a
process is an end-to-end system with a known outcome.Case management, on the other hand, is by
definition a process flow where the outcome is unknown. While business rules
and automated steps are important to case management, case management requires the
ability to pick and choose process tasks based on decisions made the by case
worker. Nonetheless, there are distinct
requirements in case management that demands the sort of process choreography
that IBM BPM provides.
a caseworker may be the ultimate arbiter of the decision making, he or she
often requires information found in one or more disparate enterprise
applications. Moreover, any changes made to a case file often require an update
to those enterprise applications so that the customer or citizen’s file is
accurately maintained. IBM Case Manager
interfaces with IBM BPM at the design level to enable Case Manager process
designers to access the power of IBM BPM process choreography to enable data
exchanges. By effectively merging design environments this enables Case based
workflows to extend beyond the realm of individual decision makers and leverage
the power of the automated process choreography. By combining the two, the
flexible task based process capabilities of IBM Case Manager with the automated
business rules driven engine of IBM BPM, the full promise of the process
efficiencies of Advanced Case Management can be achieved.
Holey moley - are your feet tired? My feet are tired. Lotusphere and Connect had so much to offer that I found myself running back and forth
-- sessions at the Swan, sessions at the Dolphin, demos in the exhibit hall, lunch at the verrrrrrry end of the long hallway, chatting all
night with colleagues and customers and clients - hearing how YOU are all putting your content to work through social applications - it was
amazing! Although it does feel good to sit down at a desk again, being here instead of there doesn't keep me from being social - how
about you? In addition to our team's social media outlets (here on the blog, natch! and twitter @IBM_ECM), our team is excited about bringing Social Content Management and collaboration to
How about the Lotusphere opening keynote? Wow, right?! Nothing gets you revved and ready for a conference like a live rock performance
at 8am. Thanks to OK GO! (@okgo) for an excellent performance. And then round it out with some
inspirational advice from Michael J. Fox (@realmikefox) -- and don't bother asking, he doesn't
know where to get a hoverboard. Not to mention, all of
the big announcements and news that came out of it. Thank you to YouTube user DSkiedit for putting together this 60 second recap of the
Ken also met with some Industry Innovators for a discussion about Social Content Management. Watch him here with John Mancini, President of AIIM (@jmancini77) and find out what it means to be social (hint: it's more than a Twitter account) and how your business should put its content in motion to gain the most value.
We hope that you had a successful Lotusphere and Connect and are as excited as we are about making your business more social and putting your content in motion. Let us know - what was your favorite part of the conference? How can IBM ECM help you meet your Social Business goals?
Welcome to social media. It's more than just fun and games and IBM's clients are looking for ways to leverage social media to engage with customers, but how to tackle such a huge task while remaining compliant?
Utilizing the IBM Enterprise Content Management (ECM) suite of products, Oceanus has created SocialView, which allows organizations to leverage social media to build business, engage with customers in real time, all while satisfying applicable compliance requirements.
Today’s guest post is courtesy of Dan Bigos, ECM Industry Strategy & Solutions – Telecom, Retail, Transportation, IBM
In today’s interconnected world, information provides an enormous opportunity for businesses. In fact, every piece of information generated by the people, devices and systems associated with your organization can be used to gain a competitive edge. But many companies lack the enterprise content management (ECM) strategies and solutions to take advantage of this wealth of information—especially across the entire enterprise.
The problem is that many organizations apply ECM to improve a single activity, but they fail to realize the additional benefits and returns on investment they could be gaining by applying ECM to additional business areas.
Image if nine vital lines of business in your company, such as marketing, human resources, procurement, sales, customer service, finance, compliance, legal and operations, had access to the wealth of data that each one traditionally keeps to itself. Collaboration would improve, process management would be more streamlined, the information lifecycle would be more efficient, and the in-depth analytics generated would create valuable insights for everyone.
Join us at IBM Content 2014 to discover how ECM can be used to improve efficiency and effectiveness across virtually all lines of business. Come along to a journey to a concept called SPACE. It’s all about connecting suppliers, products, assets, customers, and employees through systems of integrated content management.
In this session, you’ll see real-world success stories of customers who have discovered the power of ECM to generate business insight from almost any type of content in any format. You’ll also learn new ways to extend the benefits of your current ECM platform to give your employees the information they need to succeed, and find out how ECM can help you create a more engaged, agile, and competitive organization. So join us and make sure you’re leveraging ECM to its full potential.
Are you planning to attend the OnDemand User Group (ODUG) meeting that is taking place during IOD? This year for the first time, these meetings will be simultaneously broadcast via the web so even if you're not able to attend IOD in person, you can still join the sessions.
Hear AT&T and other users talk about Enhanced Retention with CMOD
See what the new IBM Content Navigator can do for CMOD
Learn Information Lifecycle and Governance Best Practices for CMOD from other users
If you're attending IOD, there's no need to RSVP – just join us in Tropics B! If you want to join us online, please register for each session below.
When: Thursday, November 7, 2013
Where: Mandalay Bay Convention Center, Tropics B
The New IBM Content Navigator
IBM's Senior Product Manager Ian Story will lead a guided tour of the new IBM Content Navigator and its benefits to CMOD users, including Mobile ECM capabilities, CM8 and CMOD federation, e-Client/pClient replacement functions and much more.
the last post (Part 1) I indicated that we were going to talk about the first
steps of the establishment of an ECM Center of Excellence organization. But
before we go there we have a few other things that need to fall in place.
Establish a ECM Program and Program Manager
ECM to be successful at a enterprise level, it must be treated as a program. A
program with a Steering Committee that is representative of the whole
enterprise and leverage it to provide guidance, impetus, and a high-level
sign-off for company-wide issues such as the corporate taxonomy, key metadata,
and security models as well as critical SLA and Disaster Recovery/Business
Continuity requirements. The ECM Steering Committee is responsible for the
establishment of a ECM Center of Excellence, first by assigning a ECM Program
Manager that is responsible:
program services are visible, planned and managed to the client’s goals and
the development of ECM vision and strategy
development, promotion and management of ECM services
creation and adherence of best practices, proven methodologies and processes
continuously refine COE metrics and management reporting
Develop an ECM Program Roadmap
of the first item of the ECM Steering Committee is to assign resources to work
with the ECM Program Manager to develop an ECM
Program Roadmap. First step of the ECM Program Roadmap is to evaluate
current state followed by gathering current and future business and IT needs.
Once the current state and needs are determined then the high-level future
architecture is defined. A gap analysis from current to future is performed
which drives the rest of the ECM roadmap. The roadmap needs to address both the
ECM COE development/implementation, ECM technology planning/design/deployment
tasks and the establishment of measurements/system validation tasks.
ECM COE Foundation Development group of tasks in the ECM Program Roadmap,
includes the identification of needed services, and a development plan for the
COE resources. The development of key ECM COE processes to run the COE as well
as develop and deliver the needed services.
ECM Technology Planning & Design group of task focuses on the development
of the ECM Technical architecture and produce the architecture artifacts to
integrate into your Enterprise Architecture. On of the important artifacts that
I want to point out is the concept of Solution Patterns. Later I will discuss
packaged (tiered services) and these solution patterns provide governance when
to use particular packages and provides guidelines around the extension
(customization) of these packages. The other activity of this grouping is the
development of an ECM Technology Deployment Plan which will be a detailed plan
and timeline of the deployment of all the ECM underpinning as well as the
services provided to the organization
Identify ECM COE Offered Services
evaluate the current state (first swim lane) of the ECM Program roadmap,
information was gathered to define a high-level architecture to meet the
business/IT needs. Now the ECM COE resources look at the business
challenges/objectives and the future architecture and define appropriate levels
of functionality for various segments of the potential user base.
COE and business units work together to define various packages or tiers of ECM
functionality (for example: ranging from packages with basic store-and-retrieve
capabilities, to more advance packages offering revision-control and automated
workflow capabilities). Other tiers may take into account the acceptance of
change in the business units. Some business units may desire mature services
and avoid change while others may require more leading edge technology which
typically involves introduction of technology on a more frequent basis.
leveraging package solutions is the desired for fast deployment and cost
containment of ECM to the business, it may not meet all the requirement of the
business. In that case the package can be used as the base and custom
components augment the package to meet the business needs. All custom
components will be design with reuse in mind and could be considered ECM COE
services as well.
the Current/Planned ECM technology and the project pipeline, a prioritized
delivery plan of packages and custom components can be developed. The Industry
ECM Direction can be used to determine other services/packages that might need
to be developed that are not currently needed by projects in the pipeline.
Services that have no immediate need but need is expected in the near term,
should be noted and once the ECM COE has needed services implemented, these
will be areas of research focus (Research is a key recommended process that
will not be discussed in this presentation).
far we have been talking about technology services but the ECM COE also
provides Advise & Consult Role based services to the enterprise. Services
Solution Design Services – ECM COE Architect Role provides the knowledge to
develop business solutions leveraging the ECM technologies. These solutions can
be either: Content Storage and Retrieval Solutions: These solutions are
primarily focused on centrally managing content (paper and electronic) as well
as content retrieval. Typically a generic client is provided for retrieval.
Document Centric Workflow Solutions: These solutions not only focus on
centrally managing the content but managing the business process that leverages
the content. Typically this will be a BPM application with a customized user
Solution Requirement Gathering Services - ECM COE Process Designer/Business
Analyst provides the skills to help the business gather and understand their
requirement and translate them into ECM solution requirements. This information
is then used by ECM COE Architect to more efficiently and accurately design a
Modeling Services - ECM COE Process Designer/Business Analyst is
knowledgeable in principles of process modeling as well as the tools to assist
the business with documenting their current and future process with ECM
technology enablement. The ECM enable process models then can be used by the
technical designer to automate the model with the BPM tool
Technology Research Services - ECM COE provides the skills to evaluate and
research new ECM technologies and help the business in the selection of
technologies to meet their requirements
ECM COE role services should be indentified during this exercise so that it can
be communicated to the customers resulting in strengthen ECM solution provided
by the ECM COE
time flies when having fun. I am out of time and my daughter is waiting for me
to tuck her in so on the next post we’ll pick up with a discussion of the next
step of a ECM COE Foundation Development.
let me know what you think. All feedback is greatly appreciated.
Have any other countries set a target date to stop using
In UK news today; cheques (or Checks for American readers) will be
phased out by October 2018 due to the payment method being in
"terminal decline", but only if adequate alternatives are
Banks and credit providers have been investing in chips which allow
a customer to pay when the chip is pushed against a sensor, known
as contactless technology. Using a mobile phone to pay is another
Full article - http://news.bbc.co.uk/2/hi/business/8414341.stm
The ECM Regional UserNet events, hosted by local ECM user groups in partnership
with IBM, are designed to bring together an extended local ecosystem of talent
to draw and learn from including clients, IBM ECM experts and ValueNet partners.
Attend one of this year’s Regional UserNet events at no cost where you can:
Participate in an exceptional agenda including keynote presentations
from industry leaders, over 36 breakout sessions delivered by our product
experts and business partners, and don’t forget the product demos and hands-on
Leverage the many networking opportunities to share ideas for using
information to drive ROI, reduce costs, manage risk and improve case management.
Experience real-world solutions and the latest industry innovations that
can help your organization achieve an information-led transformation.
you are an IT professional, senior executive, part of the legal department, a
line-of-business manager or compliance officer, this is your opportunity to
participate in the exchange of best practices and experience the leading
industry solutions. Best of all, these events are FREE!
During September, IBM ECM will be participating in the Smarter Cities roadshow, visiting Miami, Houston, and Denver. For this event, IBM has partnered with the Performance Institute to provide our customers a complimentary forum on Business Intelligence and Business Analytics.
Each event will offer you an exploration into developing a strategic approach, both from IBM experts and our customers.
HEAR from City Leaders about their experiences and the challenges faced
LEARN to better centralize your data and how to obtain support from all of your different stakeholders
CONSIDER how analytics will strengthen your public safety initiatives
IMPROVE your social service programs with greater effi ciency and performance
FIND solutions to ensure that your data and reports are accurate and complete
USE predictive analytics and scenario planning to better forecast outcomes
IMPLEMENT tactical strategies to eliminate fraud and wasteful spending
Who should attend these events? City Managers, City Councilpersons, County Executives, County Board Members, CIOs, CFOs, HR Directors, Program Managers, Budget & Planning Managers, Controllers, Police Chiefs and more.
The Smarter Content Summit is coming your way! With 11
events planned for North America and 3 in Europe
there is sure to be an event happening in a city near you. There is no cost
to attend, so register your colleagues today.
The sessions will highlight what's new and notable with IBM
ECM software with tracks
designed for Line of Business and IT attendees, so your whole team will
leave informed and empowered. We've designed our agenda
to maximize your time – with industry-focused events running only half-day, so
you can take what you've learned right back to the office and put it
immediately into action.
Today’s guest post is courtesy of Jonathan Muise, US Counter Fraud Sales, Enterprise Content Management, IBM
The increased media scrutiny of recent attacks—as well as the magnitude of damage—is making fraud and financial crimes a top priority across multiple industries. Consider this: Fraud costs an estimated $3.5 trillion dollars (US) around the world. No company or agency is immune from threat. Fraud schemes are complex, span across all lines types of business and have enormous effects to the brand and bottom line.
Here are just a few examples of fraud across multiple industries:
Insurance: Everything from slightly exaggerating claims to deliberately causing accidents or damage to vehicles or property.
Health care: Kickbacks to medical professionals, billing for services or equipment not rendered or up-coding (billing for more expensive services or items than those provided).
Retail: Shrinkage throughout the supply chain as well as employee theft and shoplifting at the point of sale.
Telecommunications: Fraudulent credit card billing, identity theft, using a subscription for something other than what it was intended, or signing up for service using false or stolen identification.
Energy and Utilities: Energy stealing, meter hacking, imposters asking for payment, and identity theft.
Financial services: Broker fraud, as well as credit card and checking “bust out” schemes where fraudulent merchants rack up transactions, steal money, and then shut down.
Consumers are concerned about their privacy and security—and with good reason. Many businesses continue to wrestle with financial losses as well as lasting brand damage.
What are you doing to prevent fraud? and check out the counter-fraud breakout to learn about the innovative capabilities that can help you combat fraud across your organization. You’ll learn how to detect fraud within a business process, uncover fraudulent activity hidden in massive amounts of data, new ways to turn intelligence into action using investigative analysis, and best practices for applying fraud insights and taking action in real time—when it matters most.