A better mobile content experience is here. See it in action - live.
Improved access, insight and interaction. From nearly anywhere. That's what you'll get from the latest addition to the IBM Enterprise Content Management solution family: IBM Content Navigator.
Attend a live, online demonstration of IBM Content Navigator to get a firsthand look at a richer, more collaborative and mobile content experience. Content Navigator allows users to access, manage and work with enterprise content directly from nearly any mobile device, practically anytime and from virtually anywhere - even across multiple systems and enterprise content management repositories.
Attend this complimentary demo, and you'll learn how Content Navigator can help you:
The event is complimentary, but you must register to attend.
ECM In Motion
Business content is easily produced by Microsoft based
desktop productivity tools such as MS Word, Excel and Powerpoint. Internally, many organizations share and
collaborate on content using MS SharePoint.
As content moves through collaboration cycles, its value to an
organization increases - both for the collaboration team and for its value to
others across the organization.
Panelist: Maig Worel, Consulting IT Specialist - Social Business - IBM ECM NA
Technical SWAT Team
Mia Winn 270001U2F7 email@example.com 842 Visits
We are proud to sponsor an upcoming webinar with AIIM, focusing on a new vision for our industry and enterprise IT. Join us for free on December 12, 2012 to hear from John Mancini, President of AIIM, discuss the next steps for organizations and common questions that still remain.
Description of this session from AIIM:
Insurers – do you find it difficult to provide quality, cost-effective customer service to your policyholders and agents? You're not alone. Many insurers face the same challenges in today's market. Paper-based processing environments are not conducive to providing high levels of service, which your policyholders and agents expect. But how can you overcome these obstacles?
Join IBM and TriTek Solutions for a one-hour webcast on November 27, 2012 which will cover key points to maximize your investments in document capture and retrieval solutions. During this session, we will also share case studies of several successful implementations at both Life and P&C insurance organizations.
A live Q&A session will be hosted at the end of the webcast, so bring your questions for our experts!
There is NO COST to attend, but you must register: http://bit.ly/Quva0R
November 27, 2012
10am PT/1pm ET
Hosted by Insurance & Technology
Himangshu Baruah 2700042VN3 firstname.lastname@example.org Tags:  ibm_case_manager ecm acm ibm_bpm impact_2013 1,576 Visits
Guest blog by Michael Green, Offering Lead - Advanced Case Management
IBM BPM is the enterprise class business process engine from IBM. It is designed to choreograph process flows from multiple enterprise applications based on sophisticated business rules enabling discrete process decisions and automated process steps. Inherent in IBM BPM is the idea that a process is an end-to-end system with a known outcome. Case management, on the other hand, is by definition a process flow where the outcome is unknown. While business rules and automated steps are important to case management, case management requires the ability to pick and choose process tasks based on decisions made the by case worker. Nonetheless, there are distinct requirements in case management that demands the sort of process choreography that IBM BPM provides.
While a caseworker may be the ultimate arbiter of the decision making, he or she often requires information found in one or more disparate enterprise applications. Moreover, any changes made to a case file often require an update to those enterprise applications so that the customer or citizen’s file is accurately maintained. IBM Case Manager interfaces with IBM BPM at the design level to enable Case Manager process designers to access the power of IBM BPM process choreography to enable data exchanges. By effectively merging design environments this enables Case based workflows to extend beyond the realm of individual decision makers and leverage the power of the automated process choreography. By combining the two, the flexible task based process capabilities of IBM Case Manager with the automated business rules driven engine of IBM BPM, the full promise of the process efficiencies of Advanced Case Management can be achieved.
Holey moley - are your feet tired? My feet are tired. Lotusphere and Connect had so much to offer that I found myself running back and forth -- sessions at the Swan, sessions at the Dolphin, demos in the exhibit hall, lunch at the verrrrrrry end of the long hallway, chatting all night with colleagues and customers and clients - hearing how YOU are all putting your content to work through social applications - it was amazing! Although it does feel good to sit down at a desk again, being here instead of there doesn't keep me from being social - how about you? In addition to our team's social media outlets (here on the blog, natch! and twitter @IBM_ECM), our team is excited about bringing Social Content Management and collaboration to everyone.
Did you miss a session? Tired feet couldn't keep up? Well, lucky for you, LOTS of the Lotusphere sessions are available via Livestream. Don't miss this video of Ken Bisconti, our VP of ECM Products and Strategy (@kbisconti) in a discussion with Tim Perry of Genworth Financial and Jim Engelking of Genus Technologies about what content and communities mean for YOUR business.
Ken also met with some Industry Innovators for a discussion about Social Content Management. Watch him here with John Mancini, President of AIIM (@jmancini77) and find out what it means to be social (hint: it's more than a Twitter account) and how your business should put its content in motion to gain the most value.
We hope that you had a successful Lotusphere and Connect and are as excited as we are about making your business more social and putting your content in motion. Let us know - what was your favorite part of the conference? How can IBM ECM help you meet your Social Business goals?
Mia Winn 270001U2F7 email@example.com 939 Visits
Welcome to social media. It's more than just fun and games and IBM's clients are looking for ways to leverage social media to engage with customers, but how to tackle such a huge task while remaining compliant?
Utilizing the IBM Enterprise Content Management (ECM) suite of products, Oceanus has created SocialView, which allows organizations to leverage social media to build business, engage with customers in real time, all while satisfying applicable compliance requirements.
Learn more about this solution in our new eBook: https://www.ibm.com/services/forms/signup.do?source=swg-Oceanus_SocialView
The IBM FileNet P8 V5.1 information center was updated recently. Updates include:
Mia Winn 270001U2F7 firstname.lastname@example.org 484 Visits
Today’s guest post is courtesy of Dan Bigos, ECM Industry Strategy & Solutions – Telecom, Retail, Transportation, IBM
In today’s interconnected world, information provides an enormous opportunity for businesses. In fact, every piece of information generated by the people, devices and systems associated with your organization can be used to gain a competitive edge. But many companies lack the enterprise content management (ECM) strategies and solutions to take advantage of this wealth of information—especially across the entire enterprise.
The problem is that many organizations apply ECM to improve a single activity, but they fail to realize the additional benefits and returns on investment they could be gaining by applying ECM to additional business areas.
Image if nine vital lines of business in your company, such as marketing, human resources, procurement, sales, customer service, finance, compliance, legal and operations, had access to the wealth of data that each one traditionally keeps to itself. Collaboration would improve, process management would be more streamlined, the information lifecycle would be more efficient, and the in-depth analytics generated would create valuable insights for everyone.
Join us at IBM Content 2014 to discover how ECM can be used to improve efficiency and effectiveness across virtually all lines of business. Come along to a journey to a concept called SPACE. It’s all about connecting suppliers, products, assets, customers, and employees through systems of integrated content management.
In this session, you’ll see real-world success stories of customers who have discovered the power of ECM to generate business insight from almost any type of content in any format. You’ll also learn new ways to extend the benefits of your current ECM platform to give your employees the information they need to succeed, and find out how ECM can help you create a more engaged, agile, and competitive organization. So join us and make sure you’re leveraging ECM to its full potential.
Are you planning to attend the OnDemand User Group (ODUG) meeting that is taking place during IOD? This year for the first time, these meetings will be simultaneously broadcast via the web so even if you're not able to attend IOD in person, you can still join the sessions.
If you're attending IOD, there's no need to RSVP – just join us in Tropics B! If you want to join us online, please register for each session below.
When: Thursday, November 7, 2013
Where: Mandalay Bay Convention Center, Tropics B
The New IBM Content Navigator
IBM's Senior Product Manager Ian Story will lead a guided tour of the new IBM Content Navigator and its benefits to CMOD users, including Mobile ECM capabilities, CM8 and CMOD federation, e-Client/pClient replacement functions and much more.
Online session: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=591856523
Enhanced Retention Panel Discussion
AT&T's Benny Ormson will lead a panel discussion consisting of other CMOD users who have deployed Enhanced Retention features in CMOD.
Online session: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=598278342
Lifecycle Governance Panel Discussion
Lorilei Puthuff of BlueCross BlueShield of South Carolina will lead a panel discussion on best practices for Defensible Disposal and Governance on CMOD.
Online session: https://ecmibm.webex.com/ecmibm/onstage/g.php?t=a&d=597202519
Whether in person at IOD or via the webcast, you won't want to miss this event! If you're attending IOD, there's no need to RSVP – join us in conference room Tropics B.
Randall Wilcox 060000TN1K email@example.com Tags:  coe content enterprise ecm competency excellence management of center 1 Comment 6,798 Visits
In the last post (Part 1) I indicated that we were going to talk about the first steps of the establishment of an ECM Center of Excellence organization. But before we go there we have a few other things that need to fall in place.
Establish a ECM Program and Program Manager
For ECM to be successful at a enterprise level, it must be treated as a program. A program with a Steering Committee that is representative of the whole enterprise and leverage it to provide guidance, impetus, and a high-level sign-off for company-wide issues such as the corporate taxonomy, key metadata, and security models as well as critical SLA and Disaster Recovery/Business Continuity requirements. The ECM Steering Committee is responsible for the establishment of a ECM Center of Excellence, first by assigning a ECM Program Manager that is responsible:
Develop an ECM Program Roadmap
One of the first item of the ECM Steering Committee is to assign resources to work with the ECM Program Manager to develop an ECM Program Roadmap. First step of the ECM Program Roadmap is to evaluate current state followed by gathering current and future business and IT needs. Once the current state and needs are determined then the high-level future architecture is defined. A gap analysis from current to future is performed which drives the rest of the ECM roadmap. The roadmap needs to address both the ECM COE development/implementation, ECM technology planning/design/deployment tasks and the establishment of measurements/system validation tasks.
The ECM COE Foundation Development group of tasks in the ECM Program Roadmap, includes the identification of needed services, and a development plan for the COE resources. The development of key ECM COE processes to run the COE as well as develop and deliver the needed services.
The ECM Technology Planning & Design group of task focuses on the development of the ECM Technical architecture and produce the architecture artifacts to integrate into your Enterprise Architecture. On of the important artifacts that I want to point out is the concept of Solution Patterns. Later I will discuss packaged (tiered services) and these solution patterns provide governance when to use particular packages and provides guidelines around the extension (customization) of these packages. The other activity of this grouping is the development of an ECM Technology Deployment Plan which will be a detailed plan and timeline of the deployment of all the ECM underpinning as well as the services provided to the organization
Identify ECM COE Offered Services
During evaluate the current state (first swim lane) of the ECM Program roadmap, information was gathered to define a high-level architecture to meet the business/IT needs. Now the ECM COE resources look at the business challenges/objectives and the future architecture and define appropriate levels of functionality for various segments of the potential user base.
ECM COE and business units work together to define various packages or tiers of ECM functionality (for example: ranging from packages with basic store-and-retrieve capabilities, to more advance packages offering revision-control and automated workflow capabilities). Other tiers may take into account the acceptance of change in the business units. Some business units may desire mature services and avoid change while others may require more leading edge technology which typically involves introduction of technology on a more frequent basis.
While leveraging package solutions is the desired for fast deployment and cost containment of ECM to the business, it may not meet all the requirement of the business. In that case the package can be used as the base and custom components augment the package to meet the business needs. All custom components will be design with reuse in mind and could be considered ECM COE services as well.
Using the Current/Planned ECM technology and the project pipeline, a prioritized delivery plan of packages and custom components can be developed. The Industry ECM Direction can be used to determine other services/packages that might need to be developed that are not currently needed by projects in the pipeline. Services that have no immediate need but need is expected in the near term, should be noted and once the ECM COE has needed services implemented, these will be areas of research focus (Research is a key recommended process that will not be discussed in this presentation).
So far we have been talking about technology services but the ECM COE also provides Advise & Consult Role based services to the enterprise. Services such as:
ECM Solution Design Services – ECM COE Architect Role provides the knowledge to develop business solutions leveraging the ECM technologies. These solutions can be either: Content Storage and Retrieval Solutions: These solutions are primarily focused on centrally managing content (paper and electronic) as well as content retrieval. Typically a generic client is provided for retrieval. Document Centric Workflow Solutions: These solutions not only focus on centrally managing the content but managing the business process that leverages the content. Typically this will be a BPM application with a customized user interface.
ECM Solution Requirement Gathering Services - ECM COE Process Designer/Business Analyst provides the skills to help the business gather and understand their requirement and translate them into ECM solution requirements. This information is then used by ECM COE Architect to more efficiently and accurately design a business solution.
Process Modeling Services - ECM COE Process Designer/Business Analyst is knowledgeable in principles of process modeling as well as the tools to assist the business with documenting their current and future process with ECM technology enablement. The ECM enable process models then can be used by the technical designer to automate the model with the BPM tool
ECM Technology Research Services - ECM COE provides the skills to evaluate and research new ECM technologies and help the business in the selection of technologies to meet their requirements
ECM Vendor Management Services - ECM COE provides skills to effectively manage ECM vendors by:
ECM Solution/Technology Training Services - ECM COE provides the business with ECM education and solution “train the trainer” engagements
ECM Project Oversight Services - ECM COE provides proven ECM solution project management by leveraging proven ECM deployment methodologies and experience.
The ECM COE role services should be indentified during this exercise so that it can be communicated to the customers resulting in strengthen ECM solution provided by the ECM COE
Oh, time flies when having fun. I am out of time and my daughter is waiting for me to tuck her in so on the next post we’ll pick up with a discussion of the next step of a ECM COE Foundation Development.
Please let me know what you think. All feedback is greatly appreciated.
Neil Parrott 270000X1HX firstname.lastname@example.org Tags:  report_manager ondemand cold 10 Comments 3,217 Visits
In response to: Enterprise Report Management (the other ERM)Have any other countries set a target date to stop using cheques/checks?
In UK news today; cheques (or Checks for American readers) will be phased out by October 2018 due to the payment method being in "terminal decline", but only if adequate alternatives are developed.
Banks and credit providers have been investing in chips which allow a customer to pay when the chip is pushed against a sensor, known as contactless technology. Using a mobile phone to pay is another alternative.
Full article - http://news.bbc.co.uk/2/hi/business/8414341.stm
Mia Winn 270001U2F7 email@example.com Tags:  event regional usernet events ecm ibm meeting meetings 3,421 Visits
The ECM Regional UserNet events, hosted by local ECM user groups in partnership with IBM, are designed to bring together an extended local ecosystem of talent to draw and learn from including clients, IBM ECM experts and ValueNet partners. Attend one of this year’s Regional UserNet events at no cost where you can:
Cities we'll be visiting from April - June 2010:
Don't forget to share this info with your colleagues as well. We've made it easy by posting the events in Facebook as well!
Mia Winn 270001U2F7 firstname.lastname@example.org 1,140 Visits
During September, IBM ECM will be participating in the Smarter Cities roadshow, visiting Miami, Houston, and Denver. For this event, IBM has partnered with the Performance Institute to provide our customers a complimentary forum on Business Intelligence and Business Analytics.
Each event will offer you an exploration into developing a strategic approach, both from IBM experts and our customers.
Who should attend these events? City Managers, City Councilpersons, County Executives, County Board Members, CIOs, CFOs, HR Directors, Program Managers, Budget & Planning Managers, Controllers, Police Chiefs and more.
Register now at NO COST:
Mia Winn 270001U2F7 email@example.com 944 Visits
The Smarter Content Summit is coming your way! With 11 events planned for North America and 3 in
The sessions will highlight what's new and notable with IBM ECM software with tracks designed for Line of Business and IT attendees, so your whole team will leave informed and empowered. We've designed our agenda to maximize your time – with industry-focused events running only half-day, so you can take what you've learned right back to the office and put it immediately into action.
Need help justifying your attendance? Share the Top Five Reasons to Attend postcard with your management (and invite them to come, too!).
Top Five Reasons to Attend:
Register today! We look forward to seeing you there!