Himangshu Baruah 2700042VN3 email@example.com 680 Visits
Himangshu Baruah 2700042VN3 firstname.lastname@example.org 898 Visits
Guest Blog by Michael Green - Offering lead, IBM Case Manager
What is next for case management in healthcare? Lets start with some interesting statistics. Medical information is doubling every 5 years, and the majority of it is unstructured – not just health or financial data, but reports, notes and documentation – including things like digital images, xrays and lab reports. Another interesting statistic is that each year in the US, 1.5 million people are incorrectly prescribed medication, and up to 98,000 die of preventable errors in hospitals alone. We trust our doctors, we trust our system, but at critical areas it is not meeting that trust.
The next steps for case management in healthcare is to begin the process of making sense of the growing information available and to provide better guidance to the healthcare professionals who we trust to make our life and death decisions. Capture the information wherever it may be housed, analyze it – both unstructured and structured – and provide both focused individual data and objective cross-patient analytics to our medical providers so that they can make the right decisions to affect positive outcomes. The medical establishment worldwide has come to the realization that some of the ways it can rein in the cost of healthcare is by being proactive: by identifying high-risk patients early on; by putting in place home based health plans to help those patients reduce their risk; and by making better, more informed, decisions. This is not just a US trend, promoted by the Affordable Health Care Act, it is a worldwide initiative. The ability of advanced case management to provide the information and analytics to improve investigation and decision-making is a key capability in the next phase of medical care.
IBM Patient Care and Insight is an application written on top of IBM Case Manager. It brings together assets from IBM Research and from the Watson initiative to provide powerful predictive and analytical tools to help healthcare professionals make more informed decisions. It also provides access to patient information, next steps, best practices and collaboration within a single web based interface that can allow all those involved in a patient’s care – in the hospital, the home and the wider community based medical establishment - to have a single reference and tool for care management. IPCI is the first step in bringing the power of advanced analytics in an interconnected world to help rein in the cost of healthcare and provide better outcomes to patients.
Please join us at Impact Global Conference to discuss the Patient Care and Insights solution tomorrow, Wednesday, May 1 - 12:00–12:45 AM
IBM Patient Care and Insights: A Care Coordination and Management Solution
Location: Marcello 4403
Mia Winn 270001U2F7 email@example.com 984 Visits
Guest post by David G. Caldeira, IBM Director of ECM Products and Strategy
The shift from traditional software delivery models to cloud or SaaS for some use cases has gained quite a bit of momentum over the last five years. In fact, IBM expects cloud computing to deliver $7 billion in revenue by 2015.
Traditional business applications can be complicated and expensive. Some require a team of experts to install, configure, test, run, secure, and update them. When you multiply this across dozens or hundreds of applications, it’s easy to see why even companies with the best IT departments don’t get all the applications they need.
With cloud computing, costs can be reduced pretty dramatically because you’re not managing hardware and software – the vendor does it for you. The shared infrastructure means it works like a utility: you only pay for what you need, upgrades are automatic, and scaling up or down is easy.
This week at IMPACT 2013, we’ll be demonstrating a case manager solution for SmartCloud, IBM’s enterprise-class, secure cloud technology. It’s a hosted environment for demonstration, evaluation, education, development and testing of case management solutions.
Organizations today face case management challenges that require more insight, responsiveness and collaboration. IBM Case Manager extends case management by integrating capabilities designed to help close cases efficiently with better results – in essence, to work smarter. Using enhanced and proven capabilities, advanced case management helps companies deliver better business outcomes by extracting more value out of their information -- whether that’s in a customer request, loan application, complex industry or regulatory procedure or other complex, knowledge worker-driven activities.
By automating the right processes, applying the right analysis and involving the right people, management can optimize case outcomes.
For example, UniCredit, a global banking and financial services company, wanted to take a proactive approach to crisis management and establish world-class capabilities via faster response times, a shorter decision chain, and the ability to share information with authorities and other banks. With Case Manager, UniCredit is now able to quickly simulate different scenarios of an event or combine different events in a single case from internal and external data sources. This information can be securely shared across the organization or with external parties via PC, tablet or Blackberry. As a result, the bank has been able to reduce risk, minimize liability, secure information, and capture the experience to learn and prepare for future crisis.
Tejon Ranch, the largest private landholding in California, is using Case Manager to maneuver contracts through the office more easily and ensure that insurance certificates are updated from more than 5,000 consultants. The company can also quickly react to access bonds for general use improvements and additional building projects. Management can easily track what’s been spent, maintain all supporting documents for those activities, and be ready to take advantage of the best opportunity to exercise future bonds
This latest release of Case Manager is part of IBM's overall strategy to deliver advanced case management solutions that unify information, processes and people within many industries to handle their critical business caseloads more effectively. You can see a preview of Case Manager on SmartCloud and other Smarter Content solutions in action at Booth SP-6 in the Smarter Process zone.
Himangshu Baruah 2700042VN3 firstname.lastname@example.org 1,030 Visits
Guest blog by Michael Green - Offering lead, IBM Case Manager
While an understanding of how the power of content differentiates IBM Case Manager from IBM BPM is important in any discussion of the two, it is not the only differentiator. Another key feature of case management is that in case the knowledge worker or case manager is the main decision maker. As such, the ability to provide flexible process flows that emanate from the case worker and do not have a predetermined outcome is of critical importance.
In classic BPM the processes are understood as being end to end – with business rules and process parameters dictating the process flow between applications and through an organization. Out of this structure comes repeatable processes, enhanced efficiencies and faster throughput. A rules based assembly line assembly line for enhancing the productivity of knowledge works.
Case management however, defies this rational. It is has too many unrepeatable steps, too many that if they are repeatable are done so out of order, or used for some cases and not others. Mostly, it is a process that is driven not by a rules engine but by a knowledge or case worker, based on the unique specifics of the case. Certainly there can be business rules involved to handle initial triaging and scoring, and process choreography to handle the required back end updating and data collection, but the majority of decisions and task initiation in a case are made by the case workers themselves. These decisions are based on the documentation associated with the case, the policies and regulations surrounding the case type, and the case workers own understanding of what would be needed to successfully resolve the case file – to achieve a positive outcome.
To achieve the benefits of BPM in a case scenario the processes must therefore be discrete, individual and none sequential. They must be able to be chosen as needed by the case worker and include the ability to launch ad hoc process steps (usually via email sent from within the application) and include searchable comments – so that decisions are documented and kept in context. These are capabilities found in IBM Case Manager about which I will enunciate next post.
Mia Winn 270001U2F7 email@example.com Tags:  scott capture imaging paper document 2 Comments 2,851 Visits
Guest post by Scott Blau, WW Director of Document Capture, IBM ECM
In the 1960s, America was riven by “the generation gap:” elders who supported government and traditional family relations vs. the boomer generation of rebels in culture and politics. With the challenges of the 1970s the split started to loose relevance, until in the 1980s the boomers were getting older and more like their parents. The generation gap just faded. Or was it just replaced by a newer gap?
In a recent conversation with a bank CIO, I learned that the bank has a paper problem, but not the one I expected. The bank had installed a scanning system to capture paper documents and turn them into images, yet had been unable to realize the dream of a “paperless office.” With a little research the CIO and his team discovered something that many organizations are now facing: there is a new generation gap, and it is all wrapped up in paper.
Although the bank has a stated policy that discourages printing documents, some loan officers continued to copy each and every loan package (even mortgage applications of 200 or more pages) for their own reference. That in spite of the fact that the loan package is next sent for central scanning and then pushed on an internal portal for reference with handy indexing by document type.
Why were some of the most experienced – and productive – loan officers doing this? At first, the bank thought that the loan officers were simply being careful – ‘I’d better make a copy just in case the document is lost during transit.” But even after the bank installed scanning software in every branch, they were still making personal copies.
After he described this puzzling trend, I told the banker that he didn’t have a technology problem; he had a dependency problem, much like alcoholism or drug addiction in his company. Only in this case, people have become addicted to paper. Forget that an electronic document has been declared just as legal as a paper document. Forget that an electronic document can be retrieved much more quickly than a paper document; that you can copy it and paste it; keep it handy on your desktop, and even annotate it and share it in seconds with a colleague halfway across the country. The problem is you can’t hold it.
Even more interesting though, is the fact that paper addiction seems to be generational. The older and more mature loan officers were the offenders. There is a cut-off – somewhere around 1984 when the post-WWII generation gap supposedly disappeared – after which anyone born has no use for paper documents. The newer generation that has grown up with computers in school - using calculators instead of slide rules, and using word processors instead of typewriters - and their relationship to a sheet of paper is different from the previous generation.
The previous generation, which I fall into, required reams of paper to get through a school day. We grew up writing term papers in either in long hand on carefully typing, and re-typing, them. We calculated algebra equations on scratch pads. When we started our professional lives, there were secretaries in typing pools, clerks whose job it was to wheel around the office delivering interoffice mail, and miles of aisles in the basement filled with file folders.
We got so used to being able to hold a document in our hands that we became dependent on it, like a 3 year old cuddling a teddy bear in bed. And now many in my generation can’t do without it.
So I suggested to the banker that she could either wait 20 years for the young generation to replace the aging paper addicts – and who knows what the next generation gap may bring – or begin an awareness campaign around the advantages of electronic documents over paper and wean people off their dependency. But the irony was not lost that – after 25 years of hearing about the paperless office, that, here it is, finally within reach, and the last obstacle is simply people being unwilling to give up the comfort of holding a document in their hands.
Himangshu Baruah 2700042VN3 firstname.lastname@example.org Tags:  bpm ibm_case_manager smarter_process acm ibm_bpm 1,965 Visits
Guest blog by Michael Green, Offering lead - IBM Case Manager
How much easier it all would be if all software products fit into nicely differentiated boxes. Software, however, is infinitely flexible and resists being tightly categorized. Certainly that is the case when you try to differentiate IBM BPM from Case Manager. Both deal with aspects of process management; both can move information in a choreographed way around an organization; both include people and processes in their process flows and have ways do deal with exceptions processing. Is there anyway to clearly differentiate the two?
Speaking in Japan this week, Allan Takatsuka, the ICM World Wide Technical Lead, tried to articulate such a differentiator. He noted that when processes included a significant amount of content - specifically unstructured or document based content - and needed people to act on that content - then the content oriented process controls and tools in IBM Case Manager clearly differentiated that offering from IBM BPM. Allan noted that while there were other aspects of case management that one or the other product could demonstrate rival capability - software being what it is - in the area of content it was clear that IBM Case Manager was the better option.
From the point of view of IBM Case Manager I can certainly argue that there are other areas of differentiation, but Allen’s point is well taken. The ability to deal with multiple document types, to allow editing and audit control of all documents actions – who read, edited, signed – and when they did so – certainly differentiate IBM ECM products from all other offerings. The ability for documents to be understood, initiate discrete process tasks, and automatically create contextual audit trails that include the case documents with all the process steps, is a unique feature in IBM Case Manager. So while perfect worlds do not exist, focusing on content based process flows as a way to differentiate Case Manager from IBM BPM is at a minimum a good – clear – place to start.
Himangshu Baruah 2700042VN3 email@example.com Tags:  ibm_case_manager acm ecm ibm_bpm impact_2013 1,635 Visits
Guest blog by Michael Green, Offering Lead - Advanced Case Management
IBM BPM is the enterprise class business process engine from IBM. It is designed to choreograph process flows from multiple enterprise applications based on sophisticated business rules enabling discrete process decisions and automated process steps. Inherent in IBM BPM is the idea that a process is an end-to-end system with a known outcome. Case management, on the other hand, is by definition a process flow where the outcome is unknown. While business rules and automated steps are important to case management, case management requires the ability to pick and choose process tasks based on decisions made the by case worker. Nonetheless, there are distinct requirements in case management that demands the sort of process choreography that IBM BPM provides.
While a caseworker may be the ultimate arbiter of the decision making, he or she often requires information found in one or more disparate enterprise applications. Moreover, any changes made to a case file often require an update to those enterprise applications so that the customer or citizen’s file is accurately maintained. IBM Case Manager interfaces with IBM BPM at the design level to enable Case Manager process designers to access the power of IBM BPM process choreography to enable data exchanges. By effectively merging design environments this enables Case based workflows to extend beyond the realm of individual decision makers and leverage the power of the automated process choreography. By combining the two, the flexible task based process capabilities of IBM Case Manager with the automated business rules driven engine of IBM BPM, the full promise of the process efficiencies of Advanced Case Management can be achieved.
Mia Winn 270001U2F7 firstname.lastname@example.org 972 Visits
The Smarter Content Summit is coming your way! With 11 events planned for North America and 3 in
The sessions will highlight what's new and notable with IBM ECM software with tracks designed for Line of Business and IT attendees, so your whole team will leave informed and empowered. We've designed our agenda to maximize your time – with industry-focused events running only half-day, so you can take what you've learned right back to the office and put it immediately into action.
Need help justifying your attendance? Share the Top Five Reasons to Attend postcard with your management (and invite them to come, too!).
Top Five Reasons to Attend:
Register today! We look forward to seeing you there!
Himangshu Baruah 2700042VN3 email@example.com Tags:  ibm_case_manager acm impact_2013 ecm 1,973 Visits
IBM Case Manager (ICM) shares with IBM BPM the ability to design a case workflow and build business rules to automate certain aspects of that workflow. However, there are a number of ways that ICM differs from IBM BPM in respect to how it handles the requirements of a case vs a normal process flow.
The first is in regards to how ICM understands process flows. Unlike normal workflows, which have defined start and end point, in cases the outcome is unknown. Is the compensation claim going to be settled next week, or if the claim does last a long time, the steps needed will be different. It is because of these unknowns that ICM has adopted a flexible process mechanism based on process fragments or 'tasks'. These break the process up into discrete actions and allow the caseworker the ability to decide which task should be undertaken when. Some tasks may never undertaken for a specific case, others may be mandatory for all cases, but the deciding power is based on the decision of the caseworker.
The second involves analytics or what we call 'decision support services'. This is the ability to expand on what the worker already knows, their experience and training, by providing specific analytical tools to help them make more informed decisions. ICM includes the capability to do analysis on all other similar case files, using content analytics, to find commonalities and help in making decisions more normalised.
The third differentiator involves content. IBM BPM supports the CMIS standard for content federation. This enables it to choreograph content based processes. The difference with ICM however, is that it also enables something we call 'active content' and supports all content standards, not just CMIS. ICM works with the document metadata to understand what the document is, which case it is a part of, and then automatically move it to move to the next step in the process flow. Active content also tracks each time a document is opened, who opened it, what changes were made, and what were the next steps taken as a result of that review.
Mia Winn 270001U2F7 firstname.lastname@example.org 849 Visits
What a whirlwind! Time just flew right by during the AIIM Conference – where does it all go? I want to thank everyone who took the time to attend our roundtable sessions and come by the IBM booth – as well as the StoredIQ booth! They're our newest team members and it was great to be able to highlight the expansions to our Governance capabilities.
Thank you, again, to everyone who came out to "get captured" by our caricature artists on Wednesday night. It was so much fun and you all looked great!
Did you bring home any burning questions or just want to follow up with us? Feel free to contact me directly (email@example.com) and I am happy to connect you with our subject matter experts who were onsite during the conference.
Lost your literature? Just a friendly reminder that we post a lot of our literature electronically, which you can find here. I have also posted the printed collateral that was available during the show on our ECM Community site (if you're not already a member, join us today!) and you can download them to share with your team.
It was great to meet so many of you – I hope to see you all again soon!
Himangshu Baruah 2700042VN3 firstname.lastname@example.org Tags:  ecm ibm acm case impact_2013 2,089 Visits
Today’s leading companies are harnessing the value of content for new insight
and better business outcomes. IBM ECM is providing the market’s richest solution
for case management work patterns through a deep integration of content management
and case management capabilities with process, business rules, collaboration and analytics.
the opportunity to learn more about leading case management solutions and how
business rules, collaboration and analytics.
The Impact 2013 Executive Meeting Center is open for business!
IBM ECM executives are ready to meet with Clients and Business Partners
Doug Hunt, Ken Bisconti, and David Caldeira are available for meetings
during the conference.
Mia Winn 270001U2F7 email@example.com 1,180 Visits
The information center was updated for the latest IBM FileNet P8 release, including new terminology and information about high-availability.http://pic.dhe.ibm.com/infocenter/p8docs/v5r2m0/topic/com.ibm.p8.relnotes.doc/wn_p8.htm
See the following page for a list of what's new in the software and the information center:
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  capture sap event datacap conference ecm ibm 4,162 Visits
Join IBM at the SAPinsider
BI 2013 event, co-located with the Financials, GRC and Admin & Infrastructure
events, held March 19-22 at the MGM Grand hotel in
ECM will be leading three microforums inside the IBM Lounge (booth #1012 in the exhibit hall) that you won't want to miss:
Tuesday, March 19
Overview of all IBM ECM solutions for use with SAP
Wednesday, March 20
Don't touch that invoice! End-to-end APautomation
Thursday, March 21
Save BIG with Value-based Archiving & Governance for SAP
Looking for more IBM sessions? http://www.ibm.com/solutions/sap/us/en/event/ibm_bi_event.html
Mia Winn 270001U2F7 email@example.com Tags:  governance capture ibm social ecm content management events ilg aiim 3,250 Visits
Visit IBM during the AIIM Conference 2013! At the IBM booth you can visit our subject matter experts on Capture, Social Content Management, and Information Lifecycle Governance. Our experts are on-hand for the entire event and available to demonstrate the latest and greatest products that IBM ECM has to offer.
Want a little more? Join us during the "speed dating" meetings taking place at the break times to discuss your organization's pain points or set a meeting with our experts at your convenience. To schedule a meeting in advance of the conference, please email Mia Winn (firstname.lastname@example.org) with your request and availability.
You also won't want to miss our "Group Therapy" roundtable sessions in the Solution Lounge:
Wednesday, March 20 – 4:30pm: How social lifestyles are changing the way we do business with Steve Studer. Today, a great deal of content is presented in a variety of social forums on mobile devices, the desktop and the web, and businesses need to exploit that content while ensuring proper governance. Context is the key to bringing relevance, intelligence and insight to content. Teams and communities and social elements woven into analytics, governance, imaging and content and case management are what social content management is all about. Join this session for a compelling conversation about how you can take your business to a whole new level: a social business level.
Thursday, March 21 – 3:30pm: Document Capture in a Multichannel World with Steve Kaye. Explore the new requirements of Capture and learn new strategies for delighting your customers.
Mia Winn 270001U2F7 email@example.com Tags:  ecm event management content connect social 1 Comment 5,349 Visits
Still finalizing your plans for Connect 2013? We've got a few sessions that I think will interest you – be sure to add these to your calendar! These are excellent opportunities for you to pose your questions to our subject matter and industry experts, along with some IBM ECM customers.
Interested in meeting with ECM executives? We've got you covered! Click here to request a meeting with either Doug Hunt, ECM Business Leader, Ken Bisconti, Vice President ECM Products and Strategy, or Carol Taylor, WW Sales Leader for Social Content Management.
We also invite you to find us in the exhibit hall at IBM booth 23 – stop by for a demo of what Social Content Management can do for your organization!
Monday, January 28
11am (Swan Hotel, room 1,2): Genworth Financial, Work Smarter, Not Harder, presented by Tim Perry, CTO of Genworth Financial
Tuesday, January 29
10am (Swan Hotel, room 9,10): Slumberland Furniture: Using IBM Software to Deliver Consistently Superior Customer Experiences, presented by Jamie Page, Director, Slumberland Furniture
11:15am (Swan Hotel, Pelican 1,2): Living Social, Its Not Just About the Conversations and Topics, a panel discussion of experts, including Joe Shepley, Doculabs, Larry Hawes, Dow Brook Advisory Services, Cengiz Satir, IBM, and Steve Studer, IBM
1:30pm (Dolphin Hotel, S. Hemisphere IV, V): Content & Social Ignites Context: IBM’s Content Platform of Engagement, presented by Tim Perry, CTO of Genworth Financial, Doug Hunt, IBM ECM Business Leader, and Ken Bisconti, Vice President of IBM ECM Products and Strategy
5:30pm (Dolphin Hotel, S. Hemisphere I): Ignite business performance in real-time with social collaboration, mobile and content, presented by Ian Story, IBM and Steve Studer, IBM
Wednesday, January 30
10am (Swan Hotel, room 4): Reduce, Reuse, and Recycle Corporate Content, presented by Maig Worel, IBM
1:30pm (Swan Hotel, Mockingbird 1,2): Improving your Information Economics with Complete Lifecycle Governance, presented by Mark Martin, IBM
Thursday, January 31
7am (Swan Hotel, Toucan 1): Archiving and de-duplicating Email, Files, and Social Content, presented by Cengiz Satir, IBM
Stay Social with us during the show #IBMConnect – @IBM_ECM @csatir @kbisconti @SteveStuder
Mia Winn 270001U2F7 firstname.lastname@example.org 861 Visits
We are proud to sponsor an upcoming webinar with AIIM, focusing on a new vision for our industry and enterprise IT. Join us for free on December 12, 2012 to hear from John Mancini, President of AIIM, discuss the next steps for organizations and common questions that still remain.
Description of this session from AIIM:
An InformationWeek Live WebCast:
The Myth of Systems of Record vs. Systems of Engagement
Business content is easily produced by Microsoft based
desktop productivity tools such as MS Word, Excel and Powerpoint. Internally, many organizations share and
collaborate on content using MS SharePoint.
As content moves through collaboration cycles, its value to an
organization increases - both for the collaboration team and for its value to
others across the organization.
Panelist: Maig Worel, Consulting IT Specialist - Social Business - IBM ECM NA
Technical SWAT Team
Insurers – do you find it difficult to provide quality, cost-effective customer service to your policyholders and agents? You're not alone. Many insurers face the same challenges in today's market. Paper-based processing environments are not conducive to providing high levels of service, which your policyholders and agents expect. But how can you overcome these obstacles?
Join IBM and TriTek Solutions for a one-hour webcast on November 27, 2012 which will cover key points to maximize your investments in document capture and retrieval solutions. During this session, we will also share case studies of several successful implementations at both Life and P&C insurance organizations.
A live Q&A session will be hosted at the end of the webcast, so bring your questions for our experts!
There is NO COST to attend, but you must register: http://bit.ly/Quva0R
November 27, 2012
10am PT/1pm ET
Hosted by Insurance & Technology
Ready? Forward march! How is your organization preparing? The battle against paper isn't over yet, my friends, and now there are new technologies in the mix that are not only increasing your organization's content, but dispersing it in entirely new ways. How your organization responds to the BYOD (Bring Your Own Device) challenges will affect your employee's productivity and could either strengthen your business or leave you shaking in your boots.
Join IBM at four of this fall's AIIM Boot Camp events to learn how organizations like yours are outlining their battle plans. Network with your peers and hear first-hand what works and what doesn't and then meet with trusted vendors to help you reach those goals.
There's NO COST to attend, just register online:
IBM will present some helpful ways to strategize, including customer case stories about planning a social content management strategy – should it be directed or viral? – and tackling the never-ending surge of paper.
The IBM FileNet P8 V5.1 information center was updated recently. Updates include:
Mia Winn 270001U2F7 email@example.com Tags:  ecm content social management business 1 Comment 3,531 Visits
Guest post by Steve Studer Offering Manager - IBM ECM Marketing Products and Strategy
Observing the success of social networking and content
search tools reminds me of one of my favorite books called "Connections"
Burke. What I find they have common
is that a business' success is very much dependent on content being utilized
meaningful ways, e.g. connecting that content to the right people who can then
leverage the information for multiple purposes. Mr. Burke sites that one of the
biggest catalysts that changed the world was the establishment of the Library
As James Burke often points out, the library concept expands knowledge transfer at the same time it can be a great catalyst for change. Connecting content with people can be the greatest incubator for expanding abstract ideas. One case in point that happened to me just last week was one of my colleagues found a WIKI link which I had authored and tagged in IBM's Internal Connections site. What I found so interesting was how the person discovered me. I had tagged a document inside the wiki with meta-data tags for content analytics and social collaboration. I turns out this person is working with several customers and was looking for an expert on the topic of Social Content and any presentation materials that could serve as educational tool for the customer. Reaching the assets was only small part of her solution to her challenge. The fundamental piece she needed was connecting with the right subject matter expert who could help present these concepts. I'm happy to say I made her day because she was able to intuitively navigate our internal Social Content community, locating both the content and expert, literally giving life to the meaning “context to content and people”.
In closing, as James Burke so brilliantly points out, the transfer of knowledge is the greatest catalysts for change. Consider what wonders man has been able to expand upon when the transfer of information happened at a wind and sails pace and the medium was primarily paper in the form of books or correspondence. Back then, the sharing of content and knowledge was rarely done face-to-face because of the time it took to travel long distances, e.g. weeks, months and many instances even years. It is unfathomable to me the impact that these new social tools will have when you consider that connecting content with people on opposite ends of the world can now be linked at the speed of Ethernet, not to mention the ability to share that information through multiple social and mobile content mediums. These new technologies will definitely contribute to the "The Day the Universe Changed" or at minimum a Smarter Planet.
Mia Winn 270001U2F7 firstname.lastname@example.org Tags:  content ecm management social business podcast 1 Comment 2,814 Visits
Social business creates opportunities as well as challenges. How will you securely integrate your existing content with blogs and wikis? How do you make the most of your existing content management systems?
To help you answer these questions Cengiz Satir spoke with top social business leaders to discuss these topics and more.
Click here to download a series of podcasts, including a conversation with Doculabs on Social Business and Enterprise Content Management. Find out how to keep users satisfied and your corporate knowledge in-check. And hear what IBM is doing to help create productive experiences among employees, suppliers, partners and customers.
Are you getting the most from your social business initiatives?
If you will be attending the AIIM Conference in