Guest blog by
In order to remain competitive and drive efficiency in business
processes banking institutions need to know which business functions have grown
in complexities so as to warrant taking a new approach:
Sanjay Kupae 2700050U55 email@example.com Tags:  case ecm banking ilg acm 2 Comments 1,860 Visits
Guest blog by
In order to remain competitive and drive efficiency in business
processes banking institutions need to know which business functions have grown
in complexities so as to warrant taking a new approach:
The release of FileNet P8 Version 5.1.0 products brings with it new features in the information center. The IBM FileNet P8 Version 5.1.0 information center features collaboration tools, including commenting on help topics and sharing examples. The information center now includes information that was previously available only in PDF documents. And upgrading and configuring information has been expanded.
To learn more, read What's new in IBM FileNet P8 Information Center Version 5.1.0.
Guest Blog by Deepthi Nagarajan, WW Category Marketing Manager (Document Imaging and Capture & Social Content Manager)
Your content landscape is changing along with your new business needs. With the advent of new technologies and new devices through which content is created, consumed and collaborated are driving this change. Your workforce needs to access, manage, contribute and share content any time, from any location in order to do their jobs more effectively is an undeniable fact today. 42% of workers spend time working from locations outside of the corporate firewall from home or at client locations. Given the clear demand for anywhere access to content and the proliferation of smartphones and tablets over PCs, mobility solutions have become one of the top priorities of most organizations.
With the mobile technologies changing the way we do business, it’s indeed the perfect time and opportunity for CM8 customers to realize the benefits of building upon existing ECM investments. IBM Content Navigator gives your employees access to a broad range of documents, records, images and other relevant content on the go and creates new content creation and consumption mediums to your workforce. The IBM Content Manager Roadmap and product update webcast provides you with information on IBM Content Navigator and other new add-on capabilities for addressing your new content management challenges along with a live demonstration. Along with an elaborative narration of the key features of Content Navigator, you can also learn to put it to the best use with your current CM8 investment. With business getting social and mobile, learn about how you can leverage the CM8 for managing your collaborative and social content on the go through collaborative content management and production imaging capabilities of Content Navigator. The webcast also brings out the content analytics and enterprise search capabilities which are an integral part of the IBM Content Navigator experience, enabling users to quickly locate content. With unstructured content representing 80%of business content today, Ian Story and James Reimer provide comprehensive information on how you can leverage CM8 to capture, activate, socialize, analyze and govern content arising from your internal and external sources. They provide interesting examples of content analytics in healthcare, crime, customer care and social media for marketing which can help you to realize the benefits gained by organizations using them.
Sanjay Kupae 2700050U55 firstname.lastname@example.org Tags:  classification smartercontent bigdata analytics ecm thinkbig 2 Comments 1,764 Visits
Guest Blog post by Julie Vaccaro, Offering Manager IBM Content Classification
Everything in our life is categorized and classified in some way.
Ask 4 people in one household “where is the proper place to store the toothpaste?” and you will likely get 4 different answers, including “on the counter”, “in the toothbrush holder”, “under the sink” and “in a drawer”. This may work well for a household environment, since every person probably has their own “instance” of a toothpaste tube. But, what if this is a shared toothpaste tube, that everyone needs access to? Where is the right place to store it so that each person can get to it when they need it?
This may seems like a simplistic analogy, but think about these questions. What if you walked into the Library of Congress and there was no Dewey Decimal System? What if you went into the hardware store and the items were not organized by their department or use, such as Plumbing, Electrical, Paint, etc.? How would you ever find anything?
Now think about your business and all of its unstructured content. Where do you store content so that anyone who needs it can access it, use it, govern it and analyze it?
Individuals make classification judgments every day. I might think it best to categorize all resumes into a single category called “Human Resources Resumes” and store them all together. Another person, from the Human Resources department, may believe that you should have a category for each skill set, such as Marketing Resumes, Development Resumes, Janitorial Resumes, and the like.
Content should be classified and organized such that it is accessible, so that you can find it when you need it. Content needs to be usable so that it is available when business decisions are made, either through manual or automated processes. Content must be governed so that a business complies with local, state, federal and business mandates. And finally, content needs to been analyzed and understood to realize its full value.
Properly organizing content is like building a good foundation. You need to build a house or some other structure on a good foundation. When you do that the building of the structure becomes easier, lasts longer and is easier to change later. If you don’t build a strong foundation, it does not necessarily mean the structure will collapse, but it will likely cause problem down the road.
The Bottom Line: To start extracting value out of content, a clear Classification strategy is a must.
See what's possible in Content Classification in your industry. IBM's largest EXPO invites you to experience products, services and solutions in action.
Mia Winn 270001U2F7 email@example.com Tags:  ecm content social management business 1 Comment 1,725 Visits
Guest post by Steve Studer Offering Manager - IBM ECM Marketing Products and Strategy
Observing the success of social networking and content
search tools reminds me of one of my favorite books called "Connections"
Burke. What I find they have common
is that a business' success is very much dependent on content being utilized
meaningful ways, e.g. connecting that content to the right people who can then
leverage the information for multiple purposes. Mr. Burke sites that one of the
biggest catalysts that changed the world was the establishment of the Library
As James Burke often points out, the library concept expands knowledge transfer at the same time it can be a great catalyst for change. Connecting content with people can be the greatest incubator for expanding abstract ideas. One case in point that happened to me just last week was one of my colleagues found a WIKI link which I had authored and tagged in IBM's Internal Connections site. What I found so interesting was how the person discovered me. I had tagged a document inside the wiki with meta-data tags for content analytics and social collaboration. I turns out this person is working with several customers and was looking for an expert on the topic of Social Content and any presentation materials that could serve as educational tool for the customer. Reaching the assets was only small part of her solution to her challenge. The fundamental piece she needed was connecting with the right subject matter expert who could help present these concepts. I'm happy to say I made her day because she was able to intuitively navigate our internal Social Content community, locating both the content and expert, literally giving life to the meaning “context to content and people”.
In closing, as James Burke so brilliantly points out, the transfer of knowledge is the greatest catalysts for change. Consider what wonders man has been able to expand upon when the transfer of information happened at a wind and sails pace and the medium was primarily paper in the form of books or correspondence. Back then, the sharing of content and knowledge was rarely done face-to-face because of the time it took to travel long distances, e.g. weeks, months and many instances even years. It is unfathomable to me the impact that these new social tools will have when you consider that connecting content with people on opposite ends of the world can now be linked at the speed of Ethernet, not to mention the ability to share that information through multiple social and mobile content mediums. These new technologies will definitely contribute to the "The Day the Universe Changed" or at minimum a Smarter Planet.
Ian Story 270000EX9V firstname.lastname@example.org Tags:  customer usernet federation ecm meeting ibm p8 cims content 4.5 bpm quickr sharepoint regional 1 Comment 1,604 Visits
As I mentioned in my last post, last week kicked off the 2009 Regional ECM UserNet Meetings across the country, with Seattle leading the way, and Columbus following this past week. Next on the list is Chicago, which is this coming week on April 14, and then they carry on from there. Before I get into my thoughts from the event in Seattle, just a reminder to the community, if you have not already registered, go find the one nearest you and SIGN UP! Here's a link to them all, and of course, you'll find this same link in our Bookmarks area of the site, and in Important Bookmarks on the right side of the home page.
Before going further, I should put in a disclaimer that I happen to be president of the Pacific Northwest UserNet here in Seattle, and so my views may be slanted about our event. That said, I thought it was excellent (shocking, I know!).
We started with the usual UserNet housekeeping, put your cellphones on stun...err...vibrate, thanks to the sponsors (who really make these things happen, otherwise we wouldn't be able to have all the food, hotel, fly in IBM experts, etc), pass the mic around the room and introduce people in the audience to each other, overview of the agenda, etc. Tom Rieger and his team from IBM spend an immense amount of time pulling these together, and it's always great when he takes the stage and kicks one off. I joined him for part of the introduction, and then we brought up Ranjun Chauhan (who is leading the social media charge for IBM ECM and is the leader of this site), who did a great introduction about this very ECM online community, and then we turned it over to Dave Caldeira from IBM who did a great "main tent" overview of the IBM ECM strategy and platform. Dave always does a great job, and if you haven't seen him speak, you should take any chance you get, he knows his topic VERY well!
From there, we went out into breakouts, and while I can't speak for all of them, the ones I went to were very well done. A bit about the ones I went to:
SharePoint and Quickr Connector Update - My opinion, if you use SharePoint and an IBM ECM product, you HAVE to have this. SharePoint is the file share of the 21st century, it doesn't scale well (thanks to storing all the documents in the database), and quickly gets out of contro - the connector solves these problems, lets you archive to your IBM ECM system, declare records, run through workflows, etc. and still do all the things that SharePoint is great at (like collaboration, lists, project management sites, etc.). If you haven't seen this tool and all the great things you can do with it, and you have SharePoint, you need to check it out!
Hands On Lab - P8 4.5 and BPM - Plain and simple, the stuff in P8 4.5 is the best example yet of the capabilities that IBM brings to the table, from bundling of WebSphere with P8, to the amazing widget/mashup technology with BPM, it is the most important release of P8 ever, in my opinion. Having hands on experience with this can't be beat, and I'd say it is a true "can't miss" session - no other vendor has any technology even close to what IBM is doing in the BPM space, it was very impressive (and was definitely the talk of the conference)!
Customer Case Study - DAT at Chelan County PUD - I always like to see what other customers are doing, and my friend Dave (not sure if he wants his last name broadcast, so I'll keep it quiet to protect the innocent) has built a great tool with help from a partner (RKO, run by Sean Fitzpatrick, also a great friend), to allow business users to find their documents, export the results of their searches to Excel, etc. Very cool stuff, reminded me of a tool that we developed at another place I worked called the View Framework.
Content Federation and Integration - This is the technology IBM bought years ago when they acquired Venetica...it is a pre-cursor to the CMIS standard that is getting all the press now...it is super technology and I've always been a fan, great to see that now they're working with SharePoint, Livelink, Documentum, and a whole host of other systems. The IBM repositories are all supported out of the box, so for instance, if you have P8, and you need to federate (or migrate) CM documents, or CS documents, or IS documents...this is something you should be looking at, again, in my opinion.
Enterprise Security and P8 Platform - Ah, single sign on, the holy grail of P8...unless you have SiteMinder, or some Tivoli stuff, or have a tool that fills in your logons for you, I bet you don't have it working...SOMEDAY it will be easy...I hope...it's so complicated with all the different components, different rules apply to java and .net, on and on. I always try to get exposed to it, and always learn something (and usually realize how much more there is to learn in this space that I don't know!).
Of course, it's not all sessions, we stopped for lunch, vendor expo, and more networking, between the second and third session above. To close down the night, we had a big reception with food and drinks, a raffle with lots of prizes donated by sponsors (I made SURE that my name was not in the drawing, nothing looks more fixed than when the president of the user group wins a raffle!), and lots of great conversations about IBM ECM. Hopefully people reading this post were at the event, or went to, or are going to, another of the UserNet meetings...what did you think, or if you haven't gone yet, what do you want to see?
Until next time...Happy Easter/Happy Masters/Happy weekend, and shutdown -r now (a little UNIX reboot joke this time, can't always pick on Windows)... --Ian
Sanjay Kupae 2700050U55 email@example.com Tags:  award ecm innovation iod2012 1 Comment 1,588 Visits
IBM ECM Innovation Awards program recognizes IBM ECM clients who have
demonstrated excellence in deriving exceptional business value from IBM ECM
software. Winners will be selected from among those organizations who have
implemented ingenious solutions using IBM ECM software and recognized at
the Information On Demand 2012 Conference, October 21 - 25, 2012, Las Vegas, NV. Attendance at the
conference is not mandatory to win an award.
Last date for submitting your implementation for this award is 15th August 2012
· Bluecross BlueShield of Tennessee
· State of North Dakota
· Standard Chartered Bank
· U.S. Nuclear Regulatory Commission
· Tejon Ranch Company
· Novartis International AG
Apart from the prestige associated with the awards, it presents a unique opportunity for our customers to showcase their innovative use of ECM technology and to:
· Be distinguished as a technology leader in your industry for solving specific business challenges.
· Be recognized at the IBM Information on Demand Global Conference in October with an award crystal and other recognitions.
This year we are having four interesting categories to cover entire spectrum of ECM capabilities
1. Capture and Socialize: Best IBM Social Content/Capture Award - Recognizes the best use of innovative IBM ECM Social Content or Capture/Imaging software Solutions.
2. Activate: Best IBM Case Management Award - Recognizes the best use of innovative IBM Case Management software solutions.
3. Analyze: Best IBM Content Analytics Award - Recognizes the best use of innovative IBM Content Analytics software solutions.
4. Govern: Best IBM Information Lifecycle Governance Award - Recognizes the best use of innovative IBM Information Lifecycle Governance software solutions.
In all categories, judges will look for deployed applications that solve challenging or unique business problems. Extra emphasis will be placed on quantifiable return on investment or creative deployments that lead specific industries for business transformation.
Juliette Paquin 11000075R6 firstname.lastname@example.org Tags:  shared services coe cc staffing ecm 1,567 Visits
In Part 2, Randy spoke of the process to identify ECM CC services packages and tiers. During that exercise the services were prioritized based on the project pipe line when the services will be needed. In this part, I will focus on developing a staffing plan to deliver and support the planned services and projects. There are a number of activities that must be understood to develop a well thought out staffing plan. First the organization needs to establish a project concurrency capacity objective. The number of concurrent projects will determine the number of resources and skills mix needed to deploy solution leveraging the ECM CC Community services.
Once the number of concurrent projects is determined, then the information gathered in the Evaluate Current State step of the roadmap can be used to define an organization leveraging many of the ECM skills that currently exist in the organization. A plan is defined to address the skill gaps and take into account the prioritization of the projects in the pipeline, as well as the concurrency objectives when determining a timeline and the immediacy of filling the gaps. Once the timeline and immediacy is understood, the plan would outline the approach to fill both short term and long term gaps. For some skills it may involve contract resources to address immediate needs while leveraging those resources in a mentoring capacity.
Here is an example of the impact of the number of concurrent ECM enabled projects on the staffing of an ECM CC.
In this example, an IBM ECM CC modeled customer looked back at the projects they deployed over a year and determined the average number of hours by role. They also determined an average elapse time of the projects, which was 3½ months for an ECM engagement for the given year. With that information they determined that if they started 1 new project per month that it should average 3½ projects being managed in a given month. In the above chart you can see the impact this organization saw when managing 3½ projects concurrently and the impact if more projects are introduced on a monthly bases. This analysis helps them to determine staffing needs given the amount of work that the steering committee had established as guidelines.
The next part in this series will discuss developing an ECM CC Engagement Process. This is one of the Best Practices and Standards that needs to be developed to guide ECM Solution delivery and helps the organization to take full advantage of the benefits of having an ECM CC.
In the meantime, please feel free to leave feedback or suggest topics that you'd like me to explore. Love to hear from you!
Hi. My name is Ian Story. I'm an IBM customer, advocate, user group president, and in my spare time, I also work for a Fortune 100 financial institution (and prior to that a Fortune 100 manufacturing company). In both my current and previous job, I manage(d) teams of folks that do(did) enterprise content management (ECM), here in Seattle, WA. I'll be posting from time to time on the blog here at the IBM ECM Community, as I've been involved with IBM, and before that FileNet, ECM for nearly 12 years. That surely doesn't mean that I know everything, or even anything, when it comes down to it, but frankly, that's part of the reason I'm excited about this community - the opportunity to learn from each other. But enough about me (if you really care, you can see more on my profile, here at this "easy to remember" url)...
One of the things that I've always heard from my peers, at user group meetings, etc. is that we need to have a forum where the community can work together - whether it's to ask questions of each other, share best practices, influence product direction, or just generally network and get to know each other. For a long time, people have gravitated toward other grass roots communities to do this, whether filesite.org or IT Toolbox (both of which you can find linked from this community in our bookmarks section), as there hasn't been a place to have these types of discussions at IBM. Sure, there used to be some IBM/FileNet mailing lists, but those seem to have died out over time, and it's nearly impossible to find them, more on that in a future post perhaps. Well, now there is a place for these discussions, and you've already found it, since you're reading this!
Now that we've got this great shell setup, with places to share bookmarks, forums to post questions and have discussions, a place to setup your profile/join as a member and connect with others, RSS feeds, etc. - the key thing is that we need participation from people just like you in the community. Your "todo" if you want this to become a valuable resource is to join the community, go out and post some of your favorite bookmarks, post a question or two in the forums, etc. Don't be bashful, I'm sure that you have something you'd like to know about ECM, a problem that is bugging you, or a useful tip to share!
Get out there, add the ECM Community as a favorite in your browser, setup your profile, post some content, and go for it! I would love for my next blog post to be about all the great threads we've got going and casting light on some questions people have asked that are impossible to answer (we'll then get some IBM folks on here to answer them if need be!)...
That's it for now, until next time - when in doubt, reboot :).