If you did not attend the live or on-demand webcast of the IBM Content Manager (CM8) product update
, here are some answers to questions that were asked by attendees on topics discussed during the live webcast.
A demo of the new user experience - Content Navigator - is available in the webcast.
Question 1: Can the Content Navigator out of the box application be customized?
Answer 1 : Yes - details at: http://goo.gl/cn4PH
Question 2: Is there a forum for discussion about Content Navigator?
Answer 2: Developerworks forum at: http://goo.gl/wm4tP
Question 3: Does Content Navigator provides a framework for customization?
Answer 3: Yes - details at http://goo.gl/jNdmG
Question 4: Does Content Navigator operate with Content Manager 8 z/os? Are there any restrictions?
Answer 4: Yes - though the web application server cannot be operated on z/os. Web app server operation is supported on zLinux, or on one of the other supported distributed platforms. Details at: http://goo.gl/IfdhF
Question 5: Does Content Navigator support single sign-on?
Answer 5: Yes - detailed at http://goo.gl/fxsE4
Ready? Forward march! How is your organization preparing?
The battle against paper isn't over yet, my friends, and now there are new
technologies in the mix that are not only increasing your organization's
content, but dispersing it in entirely new ways. How your organization responds
to the BYOD (Bring Your Own Device) challenges will affect your employee's
productivity and could either strengthen your business or leave you shaking in
Join IBM at four of this fall's AIIM Boot Camp events to
learn how organizations like yours are outlining their battle plans. Network
with your peers and hear first-hand what works and what doesn't and then meet
with trusted vendors to help you reach those goals.
There's NO COST to attend, just register online:
October 2: Minneapolis,
October 4: Chicago,
October 10: Toronto,
October 16: Washington,
IBM will present some helpful ways to strategize, including
customer case stories about planning a social content management strategy –
should it be directed or viral? – and tackling the never-ending surge of paper.
Insurers – do you find it difficult to provide quality,
cost-effective customer service to your policyholders and agents? You're not
alone. Many insurers face the same challenges in today's market. Paper-based
processing environments are not conducive to providing high levels of service,
which your policyholders and agents expect. But how can you overcome these
Join IBM and TriTek Solutions for a one-hour webcast on
November 27, 2012 which will cover key points to maximize your investments in
document capture and retrieval solutions. During this session, we will also
share case studies of several successful implementations at both Life and
P&C insurance organizations.
A live Q&A session will be hosted at the end of the
webcast, so bring your questions for our experts!
There is NO COST to attend, but you must register: http://bit.ly/Quva0R
November 27, 2012
10am PT/1pm ET
Hosted by Insurance & Technology
A better mobile content experience is here. See it in
action - live.
Improved access, insight and interaction. From nearly
anywhere. That's what you'll get from the latest
addition to the IBM Enterprise Content Management
solution family: IBM Content Navigator.
Attend a live,
online demonstration of IBM Content Navigator to
get a firsthand look at a richer, more collaborative and
mobile content experience. Content Navigator allows
users to access, manage and work with enterprise content
directly from nearly any mobile device, practically
anytime and from virtually anywhere - even across
multiple systems and enterprise content management
Attend this complimentary demo, and you'll learn how
Content Navigator can help you:
- Collaborate from nearly anywhere, any time on
virtually any digital device
- Add photos from mobile devices to business processes
- Find the exact content you need through rapid,
- Establish project teamspaces that streamline
is complimentary, but you must register
Business content is easily produced by Microsoft based
desktop productivity tools such as MS Word, Excel and Powerpoint. Internally, many organizations share and
collaborate on content using MS SharePoint.
As content moves through collaboration cycles, its value to an
organization increases - both for the collaboration team and for its value to
others across the organization.
I’d like to show you how users can leverage IBM ECM today through
collaboration applications like MS SharePoint and how users can leverage MS
desktop productivity and email tools to directly access ECM services.
Attend a live product demonstration of the latest release of Content Collector
for MS SharePoint (formerly known as FileNet Connector for MS SharePoint) and
MS Office direct integration with IBM FileNet Content Manager.
• Stay in the familiar MS Office
environment, while leveraging IBM FileNet Content Manager’s ECM capabilities to
help provide full lifecycle and compliance management.
• Access IBM ECM services directly
through the MS Office 2007 suite of products, providing access to most relevant
ECM features to help user get the daily work done without spending time
learning yet another new application.
Date: December 4, 2012
Time: 9:00 pacific / 12:00 eastern
Panelist: Maig Worel, Consulting IT Specialist - Social Business - IBM ECM NA
Technical SWAT Team
You can register for this event at: http://bit.ly/QuyTLS
An InformationWeek Live WebCast:
The Myth of Systems of Record vs. Systems of Engagement
Date: Tuesday, December 11, 2012
Time: 9:00 AM PT / 12:00 PM ET
Duration: 60 minutes
Many business people are familiar with Geoffrey Moore's dichotomy of "systems of record" and "systems of engagement." While this construct is a simple, clear way of categorizing software purpose and functionality, it doesn't reflect reality in most organizations. Every day, workers create business records within email, collaboration, and social networking applications. At the same time, they seek to communicate and work with others within the context of work processes supported by their organizations' back-end systems, including those used to manage content.
In this InformationWeek Webcast, Larry Hawes, principal at Dow Brook Advisory Services, will make the case for digital environments that provide the data and content, as well as the communication and collaboration tools, needed to perform specific tasks, while shielding most workers from the complexity associated with the capture and management of legal business records.
VP and editor in chief of InformationWeek
Principal and Founder,
Dow Brook Advisory Services
Enterprise Content Management,
We are proud to sponsor an upcoming webinar with AIIM, focusing
on a new vision for our industry and enterprise IT. Join us for free on December
12, 2012 to hear from John Mancini, President of AIIM, discuss the next steps
for organizations and common questions that still remain.
Description of this session from AIIM:
18 months ago, a Task Force of AIIM member companies worked with
Futurist Geoffrey Moore to lay out a new vision for the industry and for
enterprise IT (www.aiim.org/futurehistory).
At the core of this vision was the interplay between Systems of Record (the
legacy systems we all know well, based largely on documents), and the new
emerging Systems of Engagement (built upon consumer, cloud, and social
technologies, based largely on conversations). For many organizations,
- How, exactly, do I
get these consumer and cloud systems to connect with my back-end systems?
- How do I implement social and cloud technologies
in my organization in such a way that I minimize risk?
- How do I allow my employees to use their own
devices to access corporate systems and not lose control?
- How do I connect
enterprise SaaS systems like Salesforce.com with my behind the firewall
AIIM President John Mancini will discuss the practical, next
steps organizations have been taking to make this all come together. Attend
this webinar and learn ways you can answer these questions for your own
a question you'd like to see answered in this webinar? We'll do
our best to include it during the live event.
This webinar is pre-approved for one AIIM Certified Information
Professional (CIP) Certification Maintenance Program credit
Date: December 12,
Time: 12pm PT/3pm
Still finalizing your plans for Connect 2013? We've got a
few sessions that I think will interest you – be sure to add these to your
calendar! These are excellent opportunities for you to pose your questions to
our subject matter and industry experts, along with some IBM ECM customers.
Interested in meeting with ECM executives? We've got you
here to request a meeting with either Doug Hunt, ECM Business Leader, Ken
Bisconti, Vice President ECM Products and Strategy, or Carol Taylor, WW Sales
Leader for Social Content Management.
We also invite you to find us in the exhibit hall at IBM
booth 23 – stop by for a demo of what Social Content Management can do for your
Monday, January 28
11am (Swan Hotel, room 1,2): Genworth Financial, Work Smarter,
Not Harder, presented by Tim Perry, CTO of Genworth Financial
Tuesday, January 29
10am (Swan Hotel, room 9,10): Slumberland Furniture:
Using IBM Software to Deliver Consistently Superior Customer Experiences,
presented by Jamie Page, Director, Slumberland Furniture
11:15am (Swan Hotel, Pelican 1,2): Living Social, Its Not
Just About the Conversations and Topics, a panel discussion of experts,
including Joe Shepley, Doculabs, Larry Hawes, Dow Brook Advisory Services,
Cengiz Satir, IBM, and Steve Studer, IBM
1:30pm (Dolphin Hotel, S. Hemisphere
IV, V): Content & Social Ignites Context: IBM’s Content Platform of
Engagement, presented by Tim Perry, CTO of Genworth Financial, Doug Hunt,
IBM ECM Business Leader, and Ken Bisconti, Vice President of IBM ECM Products
5:30pm (Dolphin Hotel, S.
Hemisphere I): Ignite business performance in real-time with social
collaboration, mobile and content, presented by Ian Story, IBM and Steve
Wednesday, January 30
10am (Swan Hotel, room 4): Reduce, Reuse, and Recycle
Corporate Content, presented by Maig Worel, IBM
1:30pm (Swan Hotel, Mockingbird 1,2): Improving your
Information Economics with Complete Lifecycle Governance, presented by Mark
Thursday, January 31
7am (Swan Hotel, Toucan 1): Archiving and de-duplicating Email,
Files, and Social Content, presented by Cengiz Satir, IBM
Stay Social with us during the show #IBMConnect – @IBM_ECM @csatir
Visit IBM during the AIIM Conference 2013! At the IBM booth
you can visit our subject matter experts on Capture, Social Content
Management, and Information Lifecycle Governance. Our experts are
on-hand for the entire event and available to demonstrate the latest and
greatest products that IBM ECM has to offer.
Want a little more? Join us during the "speed
dating" meetings taking place at the break times to discuss your
organization's pain points or set a meeting with our experts at your
convenience. To schedule a meeting in advance of the conference, please email
Mia Winn (email@example.com
) with your
request and availability.
ou also won't want to miss our "Group Therapy"
roundtable sessions in the Solution Lounge:
Wednesday, March 20 – 4:30pm: How
social lifestyles are changing the way we do business
with Steve Studer. Today, a great deal of content is
presented in a variety of social forums on mobile devices, the desktop and the
web, and businesses need to exploit that content while ensuring proper
governance. Context is the key to bringing relevance, intelligence and insight
to content. Teams and communities and social elements woven into analytics,
governance, imaging and content and case management are what social content
management is all about. Join this session for a compelling conversation about
how you can take your business to a whole new level: a social business level.
Join IBM at the SAPinsider
BI 2013 event, co-located with the Financials, GRC and Admin & Infrastructure
events, held March 19-22 at the MGM Grand hotel in Las Vegas, NV.
IBM offers attendees an exclusive opportunity to spend one-on-one time with
subject matter experts from across North America and our IBM Client Center: Lab for SAP Solutions. Grab a
refreshment, join a conversation, meet IBM Watson, the grand challenge quiz
show champion, and get your most pressing questions answered in a relaxed
atmosphere. From BI and SAP HANA to cloud, mobility, and infrastructure, our
in-house experts can help you overcome your toughest challenges and provide
insights you can apply at your own organization. Coupled with these lively
discussions are customer stories, microforums, and live product demos. The IBM
Lounge is located at #1012 on the show floor and will be open during exhibit
ECM will be
leading three microforums inside the IBM Lounge (booth #1012 in the exhibit
hall) that you won't want to miss:
Tuesday, March 19
Overview of all IBM ECM solutions for
use with SAP
Wednesday, March 20
Don't touch that invoice! End-to-end
Thursday, March 21
Save BIG with Value-based
Archiving & Governance for SAP
Looking for more IBM
The information center was updated for the latest IBM FileNet P8 release, including new terminology and information about high-availability. http://pic.dhe.ibm.com/infocenter/p8docs/v5r2m0/topic/com.ibm.p8.relnotes.doc/wn_p8.htm
See the following page for a list of what's new in the software and the information center:
2012 Presentations Closes March 31
Act now. Presentations from last
year’s conference are available for download only until March 31. Make sure
that you download the presentations you need before it’s too late.
for Speakers Opens April 1
Customers, IBM Business Partners
and IBMers can submit proposals from April 1- 26.
Session proposals open on April 1 and
will be accepted through April 26.
Do you have an interesting story to share about products, solutions,
and implementations? Consider submitting a proposal. IT professionals, including managers,
architects, and developers should submit proposals for technical sessions
across Information Management, Business Analytics and Enterprise Content
Management. C-suite executives and
senior decision makers in Line of Business and IT management roles should
submit proposals about industry-related thought leadership and innovative
ideas for Business Leadership sessions.
Stay tuned for more details later!
In exchange for participation as a
speaker, Customer and Business Partner speakers who are selected to deliver a
conference elective session may be eligible to receive a conference
registration waiver. [A conference
registration waiver will be offered to the speaker if IBM determines, after
legal review of applicable laws, that it is appropriate. Speakers in Birds of
a Feather sessions, Panel Discussion sessions and Ask the Expert sessions do
not qualify for the waiver. No travel or living expense reimbursement will be
offered. Only one waiver per session is available.]
Sponsorships Open April 1
Attention all IBM Business Partners:
it's time to start thinking about how you will want to invest in the EXPO and
raise your visibility at the conference. Sales open on April 1 and there are
plenty of sponsorship and marketing opportunities that will make your
business stand out.
Opens May 15
Registration opens May 15. Register
early and take advantage of Early Bird pricing for the best rates on
registration and hotel accommodations.
Today’s leading companies are harnessing the value of content for new insight
and better business outcomes. IBM ECM is providing the market’s richest solution
for case management work patterns through a deep integration of content management
and case management capabilities with process, business rules, collaboration and analytics.
Join the IBM Enterprise Content Management (ECM) team at Impact 2013 where you will have
the opportunity to learn more about leading case management solutions and how your
organization can integrate content and case management capabilities with process,
business rules, collaboration and analytics. Featured ECM presentations include:
Monday, April 29 - 10:30–11:45 AM
Integrating BPM with ECM
Location: Delfino 4005
Wednesday, May 1 - 10:15–11:15 AM
IBM BPM and IBM Case Manager –
Addressing the Range of BusinessProcess
Location: Lando 4201A
Tuesday, April 30 - 4:00–5:00 PM
Uniquely Addressing the Case Workload
with IBM Case Manager
Location: Lido 3103
Thursday, May 2 - 1:00–2:00 PM
Coming together: Business Process Management and Advanced Case Management
Location: Titian 2203
Register today at http://www.ibm.com/impact
Ask your ECM representative to schedule a one-on-one meeting with ECM Executives at the event
The Impact 2013 Executive
Meeting Center is open for business!
IBM ECM executives are
ready to meet with Clients and Business Partners
Doug Hunt, Ken
Bisconti, and David Caldeira are available for meetings
during the conference.
We will see you there!
What a whirlwind! Time just flew right by during the AIIM
Conference – where does it all go? I want to thank everyone who took the time
to attend our roundtable sessions and come by the IBM booth – as well as the
StoredIQ booth! They're our newest team members and it was great to be able to
highlight the expansions to our Governance capabilities.
Thank you, again, to everyone who came out to "get
captured" by our caricature artists on Wednesday night. It was so much fun
and you all looked great!
Did you bring home any burning questions or just want to
follow up with us? Feel free to contact me directly (firstname.lastname@example.org) and I am happy to connect
you with our subject matter experts who were onsite during the conference.
Lost your literature? Just a friendly reminder that we post
a lot of our literature electronically, which you can find here.
I have also posted the printed collateral that was available during the show on
our ECM Community site (if you're not already a member, join
us today!) and you can download them to share with your team.
It was great to meet so many of you – I hope to see you all
Guest Blog by Michael Green, Offering Team Lead, FileNet BPM
IBM Case Manager
(ICM) shares with IBM BPM the ability to design a case workflow and build
business rules to automate certain aspects of that workflow. However, there are
a number of ways that ICM differs from IBM BPM in respect to how it handles the
requirements of a case vs a normal process flow.
The first is in
regards to how ICM understands process flows.
Unlike normal workflows, which have defined start and end point, in
cases the outcome is unknown. Is the
compensation claim going to be settled next week, or if the claim does last a
long time, the steps needed will be different. It is because of these unknowns
that ICM has adopted a flexible process mechanism based on process fragments or
'tasks'. These break the process up into
discrete actions and allow the caseworker the ability to decide which task
should be undertaken when. Some tasks may never undertaken for a specific case,
others may be mandatory for all cases, but the deciding power is based on the
decision of the caseworker.
The second involves
analytics or what we call 'decision support services'. This is the ability to expand on what the
worker already knows, their experience and training, by providing specific
analytical tools to help them make more informed decisions. ICM includes the capability to do analysis on
all other similar case files, using content analytics, to find commonalities
and help in making decisions more normalised.
differentiator involves content. IBM BPM
supports the CMIS standard for content federation. This enables it to choreograph content based
processes. The difference with ICM
however, is that it also enables something we call 'active content' and
supports all content standards, not just CMIS.
ICM works with the document metadata to understand what the document is,
which case it is a part of, and then automatically move it to move to the next
step in the process flow. Active content
also tracks each time a document is opened, who opened it, what changes were
made, and what were the next steps taken as a result of that review.