In IBM Case Manager development environment you can design, update, test and fine tune a solution which requires the solution to be deployed multiple times from IBM Case Builder before finally exporting and deploying it to a production environment. As part of this iterative process sometimes it is necessary to reset the target object store and reinitialize the Process Engine region in the development environment. See Redeployment restrictions for modifying and Resetting the test environment for related information.
To avoid running into timeout or memory related errors during the reset, you must perform the following four tasks:
Set the transaction timeout and ORB service timeout on both Content Engine (CE) and IBM Case Manager (ICM) in WebSphere application servers to a higher value than the default value. The optimal timeout values depend on the speed and complexity of the system. In most cases, 1200 seconds is appropriate. See sample screen shots below.
Set the target object store XA and non-XA data source connection pools timeout on both the IBM Case Manager and Content Engine in WebSphere application servers to a higher value than the default value. In most cases, 1200 seconds is appropriate. See sample screen shots below.
Set the initial and maximum heap size for the CE and ICM in WebSphere application servers as needed. For example, set the initial heap size to 512 MB and set the maximum heap size to 1024 MB. See the sample screen shot below.
Stop all applications other than ICM Case Builder from accessing the target object store being reset. These applications include, but are not limited to FileNet Enterprise Manager, ICM Case Client, P8 Workplace XT, Workplace, and any other applications that might modify the project area's target object store.
After the reset action is completed, the system administrator can reset the timeout values and heap sizes above to the previous values. If, for some reasons, you still run into an issue with the "Reset Test Environment" task in IBM Case Builder after you have made the preparation above, collect the Mustgather document for ICM Case Builder using Collecting Data for IBM Case Manager Builder 5.1 or Collecting Data for IBM Case Manager Builder 5.1.1 TechNote, and open a Problem Management Record (PMR) with Enterprise Content Management Business Process Manager support for further assistance.