SJ, Sweden’s Largest Rail Operator, Turns to IBM to Improve Mobile, Online Customer Experience, Increase Sales
IBM recently announced that SJ®, Sweden’s largest rail operator, is turning to customer experience management software from IBM to improve its mobile and online booking process and overall online customer experience to increase ticket sales.
IBM's customer experience management (CEM) solutions are helping SJ to understand, identify, and eliminate consumer pain points on online and mobile channels. Visualization and analytics tools designed to help businesses understand and keep pace with the rapidly shifting preferences of today’s increasingly digital consumers are part of IBM’s Smarter Commerce initiative to help maximize the value of every single customer visit (web and mobile) and ensuring that more transactions are completed successfully.
Headquartered in Stockholm, Sweden, SJ transports more than 100,000 passengers every day, with more than 50 percent of passenger bookings completed online. However, during an initial investigation, SJ discovered that more than 230,000 customers annually were experiencing difficulties when booking online travel with a credit card, which ultimately impacted ticket sales.
South Carolina Selects IBM Smarter Cities Solution to Help Modernize and Improve Delivery of Vital Social Programs to Citizens
IBM recently announced that the State of South Carolina has selected IBM software, part of IBM’s Smarter Cities portfolio, to help modernize its statewide Medicaid eligibility system, transforming the delivery of vital health and social programs to its citizens. The solution is expected to improve program efficiencies while meeting big data challenges and opportunities as the State migrates from a largely paper-based approach to a more open, automated platform to manage eligibility requirements.
IBM Study Points to CMO, Marketer of the Future, as Customer Experiences Remain Top Priority
IBM’s new survey of marketing professionals finds that chief marketing officers (CMOs) are differentiating their brands by crunching big data in real-time and automating personalized marketing campaigns. The price tag for failing to meet the needs of today's so-called "omni-channel shoppers" -- who frequent both online and in-store channels -- is $83 billion in lost sales in the U.S. each year due to poor and inconsistent customer experiences.
Other top findings from the survey point to leading marketers taking greater responsibility over customer service interactions as they become the official brand stewards company-wide. At the same time, leading marketers are capitalizing on big data to better personalize their marketing communications. They are looking beyond segments and demographics to provide the right offers, services and information at exactly the right moment in the customer relationship. Further, marketers are looking to use location-based services to target more digitally-savvy, on-the-move customers and deliver seamless, intuitive customer interactions.
The survey, which identified leading marketers based on their level of adoption of cross-channel technologies and their ability to proactively influence the customer experience, found that 39 percent of leading marketers are adjusting real-time offers based on customer wants, needs and preferences. In comparison, only 15 percent of remaining marketers surveyed do so. Seventy-one percent of leading marketers are delivering personalized messages in real-time through social media channels, including Facebook, Twitter, blogs, and review sites, while 62 percent of leading marketers are delivering those same personalized messages through the mobile channel.
IBM Unveils New PowerLinux System for Analytics and Cloud Computing
IBM is accelerating its Linux on Power initiative with a new high-performance PowerLinux server as well as new software and middleware applications geared for the growing number of clients embracing big data, analytics and next generation Java applications in an open cloud environment.
"More clients are choosing IBM’s Power Systems designed to handle mission critical and complex cloud and big data workloads in an open Linux environment," said Doug Balog, General Manager for IBM Power Systems. "Responding to this need, we are aggressively investing in our open ecosystem -- including new products, applications and collaborations -- that support today's emerging Linux workloads.”
IBM to Acquire Kenexa To
Bolster Social Business Initiatives
IBM and Kenexa Corporation recently
announced they have entered into a definitive agreement for IBM to acquire
Kenexa, a publicly held company headquartered in Wayne, Pa.,
in a cash transaction at a price of $46 per share, or at a net price of
approximately $1.3 billion.
The acquisition bolsters IBM's leadership in
helping clients embrace social business capabilities while gaining actionable
insights from the enormous streams of information generated from social
networks every day.
Kenexa, a leading provider of recruiting and
talent management solutions, brings a unique combination of Cloud-based
technology and consulting services that integrates both people and processes,
providing solutions to engage a smarter, more effective workforce across their
most critical business functions.
IBM Expands DevOps Portfolio with New Cloud and Mobile Offerings
IBM recently announced new software, training and resources to help organizations create, test and deliver mobile and cloud applications. These new initiatives expand the development capabilities of IBM’s SmartCloud and IBM MobileFirst offerings.
Mobile and cloud computing are powerful technology trends that have the potential to help businesses drive new revenue and transform the enterprise. Typical software development approaches can take weeks turn around time for code changes. Yet, user choice and ease of movement mean that speed and quality are of the essence for businesses. To succeed in this fast moving market, organizations need to deliver mobile and cloud software faster and more frequently than ever before.
Key to this transition is DevOps. DevOps is an integrated approach to software delivery that integrates an organization’s culture, processes, and tools. It spans the entire lifecycle, from business planning and creation to delivery and feedback. The goal of DevOps is to enable continuous software delivery allowing businesses to quickly seize market opportunities and better meet client demands.
Given the close connection between mobile and cloud applications, the need for a single, automated DevOps strategy for both technologies is essential. IBM’s DevOps portfolio helps businesses address the full lifecycle of software delivery with a common approach regardless of the type of application being developed.
IBM Launches Digital Marketing Network in the Cloud to Help Companies Improve Marketing Performance in Real-Time
IBM recently joined by more than 100 business partners, launched the IBM Digital Marketing Network in the cloud to help chief marketing officers (CMOs) and their teams more quickly and easily integrate new marketing services to measure and improve their effectiveness in real-time.
IBM Digital Marketing Network provides customized dashboards for e-commerce, mobile, and digital marketers allowing them to view how their marketing campaigns are performing across paid, earned and owned channels.
Part of IBM’s Smarter Commerce initiative, the IBM Digital Marketing Network can syndicate real-time analytics to any marketing service such as Google Display Network, Doubleclick Search and Badgeville, to help marketers create a more consistent and compelling customer experience based on individual buyer behaviors. Creating a relevant experience is critical; the IBM 2013 State of Marketing Survey cites $83 billion in sales is lost each year due to poor, inconsistent customer experiences.
IBM Acquires UrbanCode to Help Businesses Rapidly Deliver Mobile, Cloud, Big Data and Social Software
IBM recently announced it has acquired UrbanCode Inc. Based in Cleveland, Ohio, UrbanCode automates the delivery of software, helping businesses quickly release and update mobile, social, big data, cloud applications.
Mobile, social, big data and cloud technologies are driving demand for new, faster and more frequent approaches to software delivery. Waiting days or even months to get an update to clients is no longer acceptable. With UrbanCode’s technology, businesses can reduce the cycle time it takes to get updates or new applications into market, from months to minutes. This approach is designed to help reduce cost and risk, while helping address changing client needs by enabling a company to rapidly incorporate feedback into and improve the overall quality of their applications and services.
UrbanCode’s software is a natural extension of IBM’s DevOps strategy, designed to simplify and speed the entire software development and delivery process for businesses. The new capabilities also enhance IBM SmartCloud and IBM MobileFirst initiatives by making it easier and faster for clients to deliver software through those channels. For example, by combining UrbanCode software with the IBM MobileFirst Worklight technology, businesses can now author and deploy an application for any mobile device in hours, versus a previous multi-day timeline. The UrbanCode solution also works with traditional applications including middleware, databases and business intelligence.
Big Data Helps City of Dublin Improve its Public Bus Transportation Network and Reduce Congestion
IBM recently announced it is helping the City of Dublin use Big Data to identify and solve the root causes of traffic congestion in its public transport network throughout the city, which means improved traffic flow and better mobility for commuters. Integrating data from a citywide network of sensors with geospatial data means that city officials are able to better monitor and manage traffic in real time.
The Dublin City Council (DCC) delivers housing, water and transport services to 1.2 million citizens across the Irish capital. To keep the city moving, the council’s traffic control center works together with local transport operators to manage an extensive network of roads, tramways and bus lanes.
In a collaboration with IBM researchers, its road and traffic department is now able to combine Big Data streaming in from an array of sources – bus timetables, inductive-loop traffic detectors, and closed-circuit television cameras, GPS updates that each of the city’s 1,000 buses transmits every 20 seconds – and build a digital map of the city overlaid with the real-time positions of Dublin’s buses using stream computing and geospatial data.
Mobile Experience is Critical to Business Success but Most CMOs and eCommerce Executives Struggle to Understand the Omnichannel Customer, Says IBM
A new IBM sponsored survey of business professionals finds that while chief marketing officers (CMOs) and ecommerce leaders recognize mobile as critical to their business objectives, two-thirds of those same professionals, indicate they don't have a strong understanding of the mobile user experience. With 89 percent of customers choosing to do business with a competitor, following a poor customer experience, businesses are turning to big data and digital analytics to better understand the omnichannel customer.
Mobile traffic continues to grow, with respondents attributing 19 percent of their total traffic to a mobile device. But businesses continue to struggle with providing a quality mobile experience, with 40 percent of companies agreeing that “delivering positive customer experiences is harder on mobile than the web”.
For many companies, their answer to creating a mobile presence is simply adapting an existing website as opposed to building a mobile experience from the ground up, with 70 percent of respondents describing their multichannel experience for customers as “okay” or “poor”. As such, the top three most serious mobile issues include bad navigation/poor “findabilty” screen-sizing issues, and form-filling problems.
IBM recently announced that Nextra Teleservices Pvt
Ltd (Nextra), an emerging Internet Service Provider (ISP), has selected IBM's
PureSystems technology to provide the IT backbone for its high-speed broadband
infrastructure. The system will also support Nextra's business growth, allowing
it to introduce innovative value added services securely, quickly and in-line
with increases in available bandwidth.
The new IBM PureFlex System will help Nextra to
remove system bottlenecks, streamline internal processes and ensure
uninterrupted high-speed broadband service for individual clients as well as
for small and medium companies in Delhi Northern Capital Region (NCR).The IBM
PureFlex System, with its integrated storage capability, is ideal for the
management and virtualization of internal and third-party storage that
typically slows down ISP infrastructures. In fact, since deploying the system,
Nextra has seen its storage utilization increased by up to 30 percent.
“We were looking at starting a new line of business
and IBM PureFlex was the best solution matching our needs because of its fully
fledged cloud capabilities,” said Puneesh Singla, General Manager – Information
Systems, Nextra Teleservices. “We believe PureFlex will help us to be faster
and more efficient in designing and marketing new collaboration services to
cater to millions subscribers."
With high demand for its hosted and next generation
services, Nextra required a reliable, flexible and robust IT infrastructure to
handle current offerings, as well as provide data backup and archiving. Nextra
deployed an IBM PureFlex System with IBM Storwize V7000 storage to help
maintain the high quality of its base services such as FTTH Broadband, and
introduce new ones - such as IPTV/ OTT Video based Services requiring
ultra-high system availability .
E.ON and IBM Deliver Innovative Service Offerings to Customers with New Smart Energy Solutions
IBM recently announced that it has been selected by E.ON Metering to operate its Smart Metering IT infrastructure in a private cloud. The new platform will improve the integration of renewable and decentralized energy sources, while also allowing E.ON to deliver personalized services that will put customers in better control of energy usage.
E.ON Metering, a company of E.ON, one of the world's largest investor-owned power and gas companies, will use IBM's Intelligent Energy Service Enablement Platform (IESEP) to improve the deployment and management of smart meters, simplify the integration of renewables, and other innovative services, while at the same time maintaining a high level of customer service.
Under this agreement E.ON will migrate and host the infrastructure in a private cloud using IBM SmartCloud, at one of IBM's Data Centers in Germany. At the same time, the new platform will be upgraded with new analytics and management tools based on IBM Software that will allow E.ON to provide higher-value-added data services for customers. For example, customers will have the ability to view their usage profiles for information about time-of-use-rates and changes in use patterns that can be compared with historical data.
AT&T and IBM Transform the App
Experience with IBM MobileFirst
IBM and AT&T Inc.
recently announced an expanded relationship to provide software developers with
a set of powerful new tools to create and deploy next generation mobile apps.
Customers benefit from access to secure, high quality apps, including those
featuring advanced speech recognition and mobile payment capabilities, which
can transform how they engage in everyday activities.
AT&T has been expanding
its network capabilities and increasing access to research from AT&T Labs
across a range of mobile development platforms, including IBM Worklight. Part
of the IBM MobileFirst Application and Data Platform, IBM Worklight is an open,
comprehensive and advanced mobile app platform for mobile devices.
Now, the AT&T API
Platform, featuring IBM Worklight Adapters, will enable the more than 31,000
members of the AT&T Developer Program to quickly create and securely deploy
enterprise apps that improve subscriber engagement and customer loyalty. With
these adapters that support AT&T’s ecosystem of APIs including those for
speech, SMS, device capabilities, notary management and payment, developers can
quickly and securely create rich, business-ready apps across a variety of
platforms including iOS, Android and Windows.
"AT&T is committed to the success of our rapidly growing developer community. By expanding our platform's reach and making our API toolkit available on an expanding number of platforms, including IBM Worklight, our developers have the information, tools, and resources to continue to build great things and contribute to the mobile ecosystem in meaningful new ways", said Carlton Hill, vice president, developer services, AT&T.
IBM recently announced a definitive agreement to acquire The Now Factory, a privately held provider of analytics software that helps communications service providers (CSPs) deliver better customer experiences and drive new revenue opportunities. The company is headquartered in Dublin, Ireland. Financial terms were not disclosed.
This acquisition also complements the IBM MobileFirst Analytics portfolio, which is designed to enhance the way organizations analyze mobile device usage to provide exceptional customer experiences.
Using The Now Factory’s software, CSPs can gain real-time insights into their customers by analyzing massive quantities of network and business data. With this type of insight, CSPs can provide an enhanced quality of service to their customers by better managing negative experiences and network outages.
The demand for this type of software is being driven by the explosion of growth in the volume of real-time data that is being produced by mobile devices and the strain it is putting on mobile networks to collect and process events instantly, monitor their performance, and understand the impact of customer interaction.
IBM Placed in Leaders Quadrant by Leading Analyst Firm for IBM MobileFirst
IBM recently announced that Gartner has positioned IBM as a Leader in the Magic Quadrant for Mobile Application Development Platforms.[i]
The new report places IBM in the Leaders Quadrant, as measured by completeness of vision and execution ability of IBM Worklight, IBM’s mobile application development platform. Acquired by IBM in February 2012, IBM Worklight is a member of the IBM MobileFirst family of solutions. In just one year, IBM has advanced from the Niche Quadrant to the Leaders Quadrant.
This announcement follows a string of strong showings for IBM MobileFirst services and software capabilities, including IBM Worklight, in Gartner Magic Quadrants this summer. In July, IBM was named a Leader in the Gartner Magic Quadrant for Application Security Testing.[ii] IBM is also named a visionary in Magic Quadrants for Managed Mobility Services[iii] and Mobile Device Management[iv].
According to the report, as this market reaches early mainstream status, Gartner expects Leaders to be profitable, and to present lower risk and consistently high project results as the market begins to consolidate and competition grows. Leaders must not only be good at cross-platform development and deployment, but also have a good vision of the multichannel enterprise, support for standards, a solid understanding of IT requirements, and scalable channels and partnerships to market. Leaders must provide platforms that are easy to purchase, program, deploy and upgrade. Leaders can focus primarily on either business-to-consumer or business-to-enterprise, but vision and execution scores are higher for vendors that can cover both use cases today.
Open Source Robotics Foundation Chooses SoftLayer, an IBM Company, to Host First Cloud-Based Robotics Challenge
The Open Source Robotics Foundation (OSRF), the non-profit organization charged with supporting the development, distribution and adoption of open-source software for use in robotics research, education and product development, recently relied on SoftLayer Technologies to host the DARPA Virtual Robotics Challenge (VRC). SoftLayer, now an IBM company, provided the multi-faceted infrastructure of bare metal, cloud and high-performance GPU servers to help push the boundaries of robotics technology. OSRF was funded by DARPA to support the simulator-based event, part of the broader DARPA Robotics Challenge (DRC).
Competitors in the VRC sought to develop software to enable a simulated robot to execute tasks similar to the activities that might be required of emergency personnel in a disaster response situation. The VRC drew more than 100 teams from around the world, and SoftLayer’s uniquely customizable cloud platform allowed them to compete from remote locations. The winners of the virtual competition will move on to the next stage of the DRC, in which the software they tested during the VRC will be applied to physical robots during a live event.
An event for
European Consultants and Systems integrators
IBM Montpellier, France – January 12th – 13th
are faced with multiple business challenges. In order to manage growing
business demands and complexity, you have to engage new strategies. How can
cloud help you approach these new opportunities, and what strategies should you
adopt to pursue them? What is the impact to your organization and how will you
implement new cloud initiatives? What is your implementation and partnership
roadmap that leads to being a successful cloud service provider? This
one-and-a-half day workshop will help you address all these questions. It is
targeted specifically at Consultants & Systems Integrators. You’ll be given
_ CSP2 or how IBM can
help Consultants and Systems integrators to implement Cloud projects.
_ IBM Cloud Computing
strategy and roadmap.
_ Some of our
offerings that can help you deploy cloud computing environments for your
customers as enhanced Cloud Service
(Tivoli Service automation Manager) or Cast Iron for hybrid cloud.
_ Virtualization and
_ A real
We look forward to
meeting you in Montpellier.
available, please register via your IBM Representative or Technical Advocate.
IBM Accelerates Cloud Computing on System z with Acquisition of CSL International
IBM recently announced a definitive agreement to acquire CSL International, a leading provider of virtualization management technology for IBM’s zEnterprise system. CSL International is a privately held company headquartered in Herzliya Pituach, Israel.
A strategic investment in the System z portfolio, the acquisition deepens the consolidation and cloud capabilities by offering simplified management of the virtualization environment. CSL International’s CSL-WAVE software enables companies to monitor and manage their z/VM and Linux on System z environments using a powerful and easy-to-use interface. The software provides drag and drop simplicity to instantly create, discover, visualize and connect virtual servers to resources allowing clients to free up more skilled staff to address other business challenges.
The zEnterprise System enables clients to host the workloads of thousands of commodity servers on a single system for simplification, improved security and cost reduction. The combination of IBM and CSL International technologies will allow clients to manage all aspects of z/VM and Linux on System z virtualization, including CPU, memory, storage, and network resources.
IBM MobileFirst Helps Organizations
Strengthen App Security
IBM recently announced
security software that helps organizations proactively reduce the security risk
to iOS enterprise apps. Clients will be able to build security testing into the
initial design of mobile apps so that vulnerabilities can be detected early in
the development process, before being deployed to customers or employees.
Today's announcement further expands the IBM MobileFirst portfolio, which
marries deep expertise with a comprehensive set of mobile software and
According to Gartner,
more than 45.6 billion mobile apps were downloaded in 2012. As the rate of app
use on mobile devices increases, securing smartphones and other endpoint
devices is a top priority for organizations and Chief Information Security
Officers. With the proliferation of consumer and enterprise mobile apps,
organizations cannot always control or restrict the apps installed on user
devices, so they must test how apps send and save data. IBM’s new security
software can automatically identify where data enters and leaves a mobile app,
helping to prevent mobile data leakage.
New Project Aims to Make New York’s Lake George the “Smartest Lake” in the World
IBM recently announced the launch of “The Jefferson Project at Lake George,” a three-year, multi-million dollar collaboration with the goal of understanding and managing complex factors—including road salt, storm water runoff and invasive species—threatening one of the world’s most pristine natural ecosystems and an economic cornerstone of the New York tourism industry. The collaboration partners expect that this world-class scientific and technology facility at Lake George will create a new model for predictive preservation and remediation of critical natural systems on Lake George, in New York, and ultimately around the world.
New Storage and Management Features for IBM
PureSystems Help Clients Reduce Costs, Increase Utilization
New Flex System
Technologies Represent an Evolution Beyond Blade Computing
To help clients increase their IT
utilization and reduce datacenter operation costs, IBM recently introduced new
mobile, management and storage components for its PureFlex
and Flex System portfolios. Key among these components is a new storage system
to help improve storage utilization as much as 30 percent while delivering
extraordinary ease of use.
This storage system is tightly integrated
Flex System Manager and uses IBM Storwize family virtualization and unique
IBM Real-time Compression technologies to help clients reduce storage
requirements by up to 80 percent. As a result, clients can run their most
important workloads with no application performance degradation.
IBM also unveiled new capabilities for
PureFlex and Flex Systems that will provide the management and administration
tools clients need to effectively increase their datacenter
utilization. These include: integrated end-to-end storage management;
mobile access to the system for clients through a wide range of mobile devices
(Android, Blackberry and iOS); and centralized control of user id's and
passwords across nodes and chassis for greater system security. These features
will build upon the capabilities of Flex System Manager to help organizations
more efficiently create and manage their IT infrastructures.
IBM recently announced that it has completed the acquisition of SoftLayer Technologies Inc., a privately held cloud computing infrastructure company based in Dallas, Texas. On June 4, IBM announced that it had entered into a definitive agreement to acquire SoftLayer. Financial terms were not disclosed.
SoftLayer joins IBM’s new cloud services division, which combines SoftLayer with IBM SmartCloud into a global platform. The new division, led by General Manager James Comfort, will provide a broad range of choices to both IBM and SoftLayer clients, ISVs, and channel and technology partners.
“Cloud computing provides a profound and transformative change in business and government,” said Comfort at IBM. "With SoftLayer in IBM’s portfolio, it will be easier and faster for organizations to adopt game-changing cloud services.”
SoftLayer will enable IBM to deliver an industry first: marrying the security, privacy and reliability of private clouds with the economy and speed of a public cloud. SoftLayer offers a breakthrough capability that provides a cloud "on ramp" for born-on-the-web companies, government and the Fortune 500.
IBM recently announced it has acquired Daeja Image Systems Ltd., a leading provider of software that makes it easier for business and IT professionals to view large documents and images. Daeja is a privately held software company with headquarters in Milton Keynes, UK. Financial terms of the deal were not disclosed.
As unstructured business data continues to grow exponentially, business users need not only access to information, but a compelling user experience as well. By putting content in the context of how people work every day, professionals can solve problems and make decisions that deliver better outcomes, faster.
Daeja delivers software that helps line of business employees across all industries, especially data intensive ones such as banking, insurance and healthcare, get faster access to critical business information. Users can open and view hundreds of document and image file formats, even if the native application is not present on their devices, which saves time and enables social collaboration and document sharing across the organization.
IBM recently announced it
has completed the acquisition of the software portfolio of Star Analytics,
Inc., a privately held business analytics company headquartered in Redwood City, California. Financial
terms were not disclosed.
The combination of IBM and
Star Analytics’ software will further advance IBM's business analytics
initiatives allowing clients to easily access financial information stored in
their applications, allowing them to make more informed decisions faster.
Star Analytics software
addresses a rising challenge for organizations -- helping to automatically
integrate essential information, reporting applications and business analytics
tools across their enterprises, on premise or from cloud computing
environments. The software removes typical custom coding for specialized
sources that are hard to maintain, and eliminates manual processes that are
cumbersome and time consuming.
"Applying analytics to
a wide range of data requires organizations to democratize and speed sharing of
critical information across an enterprise," said Les Rechan, IBM General
Manager, Business Analytics. "Star Analytics’ software advances IBM’s
efforts to deliver analytics that span all data sources directly into the hands
of front line employees, and delivers a comprehensive approach to helping
clients uncover new, untapped growth opportunities.”
Star Analytics’ software,
combined with IBM's R&D and prior acquisitions in business analytics
including Varicent, Algorithmics, Clarity Systems, OpenPages and Cognos, and
recent investments in predictive analytics such as SPSS, will provide clients
with a broad range of business analytics solutions. These acquisitions are
part of IBM's larger focus on analytics, which spans hardware, software,
services and research.
The news supports IBM's
long-term growth strategy to expand the company’s business analytics and
optimization software and services capabilities, an area of IBM's business that
is expected to reach $20 billion in revenue by 2015.
IBM has established one of
the world’s deepest portfolios of analytics and big data technologies and
industry expertise, including almost 9,000 dedicated business analytics and
optimization consultants, and 400 researchers. Nearly 500 of the patents
from IBM’s record breaking 20th year of innovation will serve as the building
blocks for future analytics innovations that can help businesses and
governments unlock the power of big data.
With the closing of this
acquisition, it is expected that all Star Analytics employees will join IBM's
Monitise Teams with IBM To Help Visa Europe Accelerate New Mobile Commerce Services in the Cloud
IBM and Monitise recently announced an agreement that boosts Visa Europe’s ability to provide its member banks with new mobile banking, payment and commerce services in the cloud for its customers. IBM will help Monitise extend and scale the adoption of these services with Visa Europe and develop additional services to bring to the mobile marketplace.
By supporting Monitise solutions with IBM’s Smarter Commerce initiative, member banks from Visa Europe can accelerate the deployment of a broad range of mobile services on all types of devices. These mobile services enable its customers to more easily manage their money, make transactions and connect with relevant retailers from their mobile device.
Visa predicts that by 2020, more than half of its transactions will be carried out on a mobile device. Today there are 466 million Visa accounts in Europe accounting for one in every 6.75 euros spent daily. With these new enhanced mobile services provided by Monitise and IBM, Visa Europe will enable its 3,000+ member banks across 36 countries to increase their share of these transactions and accelerate the scale of their mobile offerings to meet evolving customer banking needs.
Thermax Ltd Chooses IBM PureSystems and SmartCloud Over Cisco and Dell
IBM recently announced that Thermax Limited has selected an IBM Smarter Computing solution to serve as both a consolidation platform for existing services and a cloud environment to test and develop new solutions.
Thermax is a strategic partner to industry and business in the energy and environmental sectors, designing, implementing and maintaining a range of engineering solutions that ensure reliable and efficient client operations. Thermax chose IBM SmartCloud and PureSystems over solutions from Cisco and Dell, allowing the company to strengthen its IT infrastructure and enable its clients to operate at reduced cost and with greater safety, energy efficiency, reliability and flexibility.
With more than 30 offices in India and abroad, the company was quick to recognize changing market dynamics in energy and environmental sectors at home and worldwide. In India, business growth in diverse sectors such as cement, oil and gas, food processing, tires, textiles, and chemicals is fueling the emergence of a new set of medium-sized engineering organizations which demand a sustainable model to help them offer scalable solutions that do not require high initial costs and enable shorter development cycles.
IBM and AT&T Equip Enterprises to Deliver High-Performing Mobile Applications
IBM and AT&T recently announced they are working together to help businesses develop more network-efficient mobile apps. The new integration of AT&T and IBM technology enables enterprises to conduct comprehensive testing and analysis of their apps' network and battery usage on mobile devices, and quickly make necessary changes; creating higher-quality, better performing mobile apps.
For the first time, IBM clients will be able to determine how their enterprise mobile app is performing on any wireless network, and then rapidly improve performance through development tools. The integration of AT&T’s Application Resource Optimizer (ARO) with IBM’s software development solution for Collaborative Lifecycle Management (CLM) expands the development capabilities of the IBM MobileFirst strategy.
“ARO tackles a fundamental coding challenge developers face today – finding and fixing performance and power bottlenecks that detract from a great user experience,” said Carlton Hill, vice president –Developer Services, AT&T. “ARO can help developers create apps that conserve battery life, load pages faster and consume network resources in a smarter way, all of which improve the customer experience.”
AT&T’s ARO is a free, carrier-agnostic, open source diagnostic tool that enables developers to analyze the performance of their apps, whether they be business or consumer apps. Launched in January 2012, ARO is now used by more than 1,500 developers, and users are seeing better results across the board, from a 35 percent reduction in excess data usage to apps that run up to 60 percent faster. Improving app performance and creating better customer experiences, ARO saved more than 500 terabytes of data in its first year.
IBM recently announced that it has completed the acquisition of Trusteer, Ltd., a privately held leading provider of software that helps protect organizations against fraud and advanced security threats. On August 15, IBM announced that it had entered into a definitive agreement to acquire Trusteer. Financial terms were not disclosed.
"The acquisition of Trusteer builds on more than 40 years of IBM’s rich contribution to the security space,” said Brendan Hannigan, General Manager, IBM Security Systems. “Trusteer will extend our data security capabilities further into the cloud, mobile and endpoint security space. This acquisition helps provide our clients with comprehensive network and endpoint anti-malware solutions.”
Also announced on August 15, IBM is forming a cybersecurity software lab in Israel that will bring together more than 200 Trusteer and IBM researchers and developers to focus on mobile and application security, advanced threat protection, malware, counter-fraud, and financial crimes. This lab is an addition to IBM’s existing research and development facilities in Israel.
Freight and Transportation Giant Damco loads up IBM PureSystems to help meet Business Demands
IBM recently announced that Damco A/S, a subsidiary of A.P. Moller – Maersk, will replace their existing IT infrastructure with a datacenter built on IBM PureSystems. As part of the agreement, which is the largest single deployment of PureFlex Systems in the world, IBM will also provide outsourcing services. The new technology and services are designed to provide a solid foundation for Damco’s future growth and will also deliver the flexibility the company requires to meet new trends and business demands in the market.
Damco needed a new strategic and more simplified IT platform for their future IT operation and Damco needed to reduce IT costs without compromising a high level of stability and flexibility in their IT operation.
IBM will also take over the operation of Damco’s SAP systems and the operation of their distributed platforms including Intel, Linux and storage.
”We are very satisfied with the negotiation process and the final result,” said Peter Cabello Holmberg, Damco’s Director of Global IT Service Management. “Damco has ensured that moving forward we will have a robust and advantageous infrastructure. With this announcement, Damco will be able to meet the business’ demands for flexibility and scalability.”
IBM Expands Support for Linux on Power Systems Servers
IBM recently announced new initiatives to further support and speed up the adoption of the Linux operating system across the enterprise. These include two new Power Systems Linux Centers and plans to extend support for Kernel-based Virtual Machine (KVM) technology to its Power Systems portfolio of server products.
New Power Systems Linux Centers in Austin and New York
In July, IBM will open its first North American IBM Power Systems Linux Centers -- one in Austin, Texas and the other in New York, NY. The centers will make it simpler for software developers to build and deploy new applications for big data, cloud, mobile and social business computing on open technology building blocks using Linux and the latest IBM POWER 7+ processor technology.
IBM Unveils Big Data, Cloud Enhancements Throughout Systems Portfolio
IBM recently announced enhancements across its systems portfolio that are designed to help organizations adopt cloud computing as they build toward Software Defined Environments (SDE).
Enhancements to IBM’s Smarter Storage line of Flash, disk and tape systems give clients faster access to business critical information and Big Data insights. New High Performance Computing solutions bring HPC capabilities to mainstream servers to help more clients crunch their ever-mounting volumes of data faster.
New capabilities added to the IBM PureSystems family expert integrated systems are designed to help clients reduce the security risks often faced when deploying cloud solutions, as well as enable quick recovery and restoration after disasters. A new mobile solution based on IBM Worklight server on PureSystems for both Power and x86 was created to accelerate clients’ access to millions of mobile users by allowing mobile applications to be deployed in as little as 30 minutes.
“Cloud computing and Big Data analytics are playing key roles in helping organizations lower operating expenses, improve efficiencies, and increase productivity,” said Tom Rosamilia, senior vice president, IBM Systems & Technology Group. “But they’re also enabling greater and faster access to business insights, which is fundamentally transforming the ways in which organizations, public and private, are interacting with, learning from, and supporting their customers.”
IBM Drives Enterprise Adoption of Big Data, Cloud, Mobile and Social Business Technologies
As the world experiences sweeping business change powered by big data, cloud, mobile and social business technologies, IBM recently unveiled new business process and integration software and services that will enable global organizations to accelerate adoption.
According to an IBM study, CEOs for the first time have identified technology as the most important external aspect impacting their organizations today[i]. As the adoption of big data, cloud, mobile and social business technology continue to transform industries, organizations increasingly value how these technologies can improve customer engagement, forge new partnerships and drive competitive advantage. Yet, many organizations are still struggling to reinvent their business operations and keep pace with the explosion of mobile channels and volume of data being generated.
To meet these growing needs, IBM’s new business process and integration software and services will enable organizations to extend and connect their existing infrastructures to a wide variety of mobile devices and machine-to-machine (M2M) technologies. As a result, clients will now be able to simplify day-to-day operations and reach their customers and constituents with insightful information, anywhere and anytime.
IBM and Deutsche Telekom Launch Mobile App Cloud Service for Midmarket Customers
IBM and Deutsche Telekom recently announced a collaboration to provide the IBM MobileFirst platform in the cloud to small and medium sized (SMB) customers in Europe. Deutsche Telekom’s developer platform - Developer Garden - has launched the new cloud service, Developer Garden powered IBM Worklight, which allows developers to cost-effectively and quickly create apps for all mobile platforms and bring them to market faster than ever before.
As mobile apps proliferate, the cloud has emerged as a key enabler of this growth. Cloud delivery of mobile apps accelerates time to value and speed to market, making availability of new capabilities instantaneous. A recent study from IBM revealed that while only 24 percent of telecom survey respondents currently use cloud for sweeping innovation, in two years more than half (57 percent) of them plan to rely on cloud for business model innovation.
By offering IBM Worklight on the Deutsche Telekom cloud via Developer Garden, SMBs that traditionally may not have the resources to obtain enterprise-grade mobile tools will now be able to easily consume these technologies as a service without long term investment or planning.
IBM Announces New Capabilities to Deliver Real-Time Analytics via the Cloud
IBM recently announced new IBM SmartCloud capabilities, including DB2 with BLU Acceleration that can result in as much as 25 times faster reporting and analytics, and SmartCloud availability for SAP's in-memory database, the SAP High Performance Analytics Appliance (SAP HANA).
New BLU Acceleration technology from IBM Research and Development labs adds innovative Dynamic In-memory analytics to DB2 database software on IBM SmartCloud to help companies and governments tackle Big Data by making it dramatically simpler, faster and more economical to analyze massive amounts of data. For example, Cognos Business Intelligence with Dynamic Cubes powered by DB2 with BLU acceleration delivers speed of thought analytics – with 18 times faster data loading and 14 times faster answers.
IBM also announced that its open IBM SmartCloud, built on decades of hosting experience, is now available for SAP HANA. The new offering includes a physical SAP HANA Appliance on IBM SmartCloud for SAP Applications, hosted on SmartCloud Enterprise+. In addition, a virtual SAP HANA Appliance is now available on IBM SmartCloud Enterprise (SCE) for early stage development and test.
IBM Announces US $17 Million Investment in New Cloud Datacenter
IBM recently announced it will invest US$ 17 million in a new data center located in Bogotá. The new center will provide Colombian companies with cloud computing and Big Data services, which will enable organizations to transform their business to meet the growing demands of the local and international markets and to offer flexible, high quality and personalized services for their customers. The new facility expands the US$8 million investment IBM made in Colombia when the company opened a datacenter in 2011.
From the 100 most important Colombian companies defined by the 2012 Colombian Superintendency's* Report, 88% of those companies are IBM clients, which together account for approximately 40% of the country's' industry GDP.
Through the new data center, IBM looks forward to contributing and further strengthening business innovation in the local banking, healthcare, food, insurance and oil & gas industries, among others, allowing them to benefit from a new wave of transformation in services with cloud, Smarter Systems and Big Data capabilities that help drive economic growth, sustainable development and social progress.
Collaboration in the organization – a social business
One of the biggest buzzwords these days is
‘social media’. Everyone talks about how it’s important to consider a social
media strategy and how their business can be present on Facebook, Twitter etc.
If we can use these new platforms to share and have a dialogue with friends and
family, why shouldn’t we use this new technology to collaborate and share in
our corporate life - within our organization, internally and externally?
Social business is not something that you can assign the marketing department
and expect to be implemented in the organization. It is more of a change in the
way you think which can result in more open, communicative corporate
Being social and collaborating is more than
a company with a Facebook page or Twitter account. It’s about implementing and
cultivating a spirit of collaboration and community throughout its organization,
both internally and externally. And since it is somewhat of a comprehensive
change, the idea of adopting social tools into their organization is often
dismissed. Furthermore, the fear of having no control, less privacy and
security keeps social business out of the business strategy. But as the
employee gets more used to various social platforms and this knowledge and way
of sharing spreads to businesses, leaders have to consider and adjust to the
idea of an open, interactive environment in order for them to stay competitive.
Most of us can all relate to the
overwhelming amount of emails that we receive everyday and how the intranet and
databases can be confusing, chaotic and slow. When you need the latest
information, a social private network allows you to sort and search by key
words and subjects. Furthermore, you can share videos and voice memos to
increase understanding and make processing of the information easier. You can
have FAQ sites and online forums where you’re able to have a debate which can
benefit not only those directly involved, but also serve others from your
organization that might deal with some of the same issues as yourself.
In a world where everything changes at an
incredible pace, the ability to find information swiftly can help your
organization save time and money.
A recent altimeter
report, surveying private social networking decision makers for 250+ sized
organizations, asked how much impact a private social network had on
collaboration between teams and departments. 64.2% of executives told Altimeter
it was moderate to very significant. 65% said private social networking had an
impact on reducing internal emails, while another 60% were able to streamline a
business process. Other tangible business efficiencies as a result of internal
social networking included increased employee retention, faster decision
making, and a reduction in the volume of meetings
However, you can’t just jump right into it.
Companies need to know exactly what they want to get out of it, and then align
their business process with the right tools and platforms in order for it to be
a successful implementation.
Scientists from IBM recently announced the Accelerated Discovery Lab, a new collaborative environment specifically targeted at helping clients find unknown relationships from disparate data sets.
The workspace includes access to diverse data sources, unique research capabilities for analytics such as domain models, text analytics and natural language processing capabilities derived from Watson, a powerful hardware and software infrastructure, and broad domain expertise including biology, medicine, finance, weather modeling, mathematics, computer science and information technology. This combination reduces time to insight resulting in business impact – cost savings, revenue generation and scientific impact – ahead of the traditional pace of discovery.
The notion of Moore’s Law for Big Data has less to do with how fast data is growing, and more with how many connections one can make with that data, and how fast those connections are growing. While companies could utilize data scientists to analyze their own information, they may miss insights that can only be found by bringing their understanding together with other experts, data sources, and tools to create different context and discover new value in their Big Data.
IBM Unveils the Most Comprehensive Mobile Portfolio for Global Businesses: IBM MobileFirst
IBM recently unveiled IBM MobileFirst, the most
comprehensive mobile portfolio that combines security, analytics and app
development software, with cloud-based services and deep mobile expertise.
Using IBM MobileFirst solutions, businesses can now streamline everything from
the management of employee mobile devices, to the creation of a new mobile commerce
app that will transform their entire business model.
This move by IBM builds off
of its experience helping nearly 1,000 customers become mobile enterprises, and
takes advantage of its thousands of mobile experts and 270 patents in wireless
innovations. Additionally, IBM has made 10 mobile-related acquisitions in the
past four years alone.
IBM is also announcing an
expanded relationship with AT&T to provide developers with tools to create
faster, richer mobile apps and services for customers. For instance,
organizations can now quickly incorporate payment and messages into their
“To date, mobile computing
has been dominated by discussions of new smartphones, operating systems, games
and apps,” said Robert LeBlanc, senior vice president,
middleware software, IBM. “But enterprises have yet to tap into the potential
of mobile business. Just as the Internet transformed the way we bank, book
vacations and manage our healthcare, mobile computing is also transforming
industries. As these devices become ingrained in everything that we do,
businesses are now in the palms of their customers’ hands. IBM MobileFirst is
designed to make the transformation to becoming a mobile enterprise a reality.”
IBM Research Creates New Foundation to Program SyNAPSE Chips
Scientists from IBM recently unveiled a breakthrough software ecosystem designed for programming silicon chips that have an architecture inspired by the function, low power, and compact volume of the brain. The technology could enable a new generation of intelligent sensor networks that mimic the brain’s abilities for perception, action, and cognition.
Company’s high-speed memory solutions to boost IBM’s
Smarter Computing approach to IT
IBM recently announced it has entered into a
definitive agreement to acquire Texas Memory Systems (TMS), a leading developer
of high-performance flash memory solutions. TMS is a privately held company
based in Houston, Texas. Financial terms of the deal were not
Founded in 1978, TMS designs and sells
high-performance solid state storage solutions. Unlike hard disk drives that
rely on spinning disks and robotic arms, solid state systems are high-speed
data storage solutions based on Flash or RAM memory that can provide
significantly faster throughput and data access while consuming less power.
TMS offers its solid state solutions as the RamSan
family of shared rackmount systems and Peripheral Component Interconnect
Express (PCIe) cards. The products are designed to help companies improve
performance and reduce server sprawl, power consumption, cooling, and floor
space requirements, all of which in turn can help clients save money, improve
performance and invest more in innovation.
IBM Big Data & Analytics: How bigger data creates better decisions
Companies all around the world are using data and business analytics to inform their interactions. Analytics has helped some companies increase online revenue by up to 50%. It's a Smarter Planet - every decision maker can be a smarter one. Let's build a Smarter Planet. Learn more at http://ibm.co/10vCQQK
IBM Expands SmartCloud for Social
Business with European
European Data Center Will Give Businesses Opportunity
to Follow Customers such as Shanks that are Benefiting from Cloud Based Social
Business Solutions Today
IBM recently announced that
it will be extending its industry leadership with the opening of a
European-based IBM SmartCloud for Social
Center. The move aims to
help business leaders, such as chief information officers (CIO), chief
marketing officers (CMO), and chief human resource officers (CHRO), begin their
organization's transformation with the adoption of social business
Based in Germany and serving
the needs of customers in Europe, the Middle East and Africa, the new facility
will help businesses follow the lead of customers such as Arnold Clark, Codorniu, Shanks,
and Development Alternatives Inc (DAI) who are
using cloud-based social business offerings to build the 21st Century
workforces that can more efficiently share knowledge to spark innovation and
deliver their customers flawless
Social business empowering people, empowering your business. It helps you create exceptional customer experiences, build a smarter workforce, and compete with the world's best. To become a social business today, read IBM POV: http://www.ibm.com/social-business/us...
IBM recently announced it
has completed the acquisition of StoredIQ, a privately held company based in Austin, Texas.
The acquisition advances
IBM’s efforts to help clients derive value from big data, respond more
efficiently to litigation and regulations, and dispose of information in an
automated way that has outlived its purpose.
IBM estimates that 2.5
quintillion bytes of data are created every day -- so much that 90 percent of
the data in the world today has been created in the last two years alone. As a
result, chief information officers (CIOs) and general counsels (GCs) are
overwhelmed by volumes of information that exceed their tax IT budgets and
their capacity to meet legal requirements. Storing old, unnecessary data adds
storage and infrastructure costs and compromises companies’ ability to effectively
comply with legal obligations.
Adding StoredIQ to IBM’s big
data offerings gives organizations tools for more effective governance of the
vast majority of information, including its timely disposal to eliminate
unnecessary data that consumes infrastructure and elevates risk. The addition
of StoredIQ builds on IBM's prior acquisitions of PSS Systems and Vivisimo as
well as organic solutions that improve information economics including
value-based archiving, records and retention management, ediscovery management,
and disposal and data governance.
IBM Announces New Innovations to
Help Organizations Benefit from the Next Natural Resource: Big Data
Industry First Data Acceleration Technology and New
Hadoop System for Dramatic Advancements in Speed and Simplicity
IBM recently announced new
technologies designed to help companies and governments tackle Big Data by
making it simpler, faster and more economical to analyze massive amounts of
data. New data acceleration innovation results in as much as 25 times faster
reporting and analytics.
As organizations grapple with
a flood of structured and unstructured data generated by computers, mobile
devices, sensors and social networks, they're under unprecedented pressure to
analyze much more data at faster speeds and at lower costs to help deepen
customer relationships, prevent threat and fraud, and identify new revenue
This announcement, which
represents the work of hundreds of IBM developers and researchers in labs
around the world, includes an industry-first innovation called "BLU
Acceleration," which combines a number of techniques to dramatically
improve analytical performance and simplify administration.
Vulnerability management, say hello to Security Intelligence
IBM recently announced an integrated security intelligence solution that helps organizations identify key vulnerabilities in real-time, while reducing total cost of security operations.
IBM QRadar Vulnerability Manager gives security officers a prioritized view across their entire network, helping them to quickly strengthen and fortify their defenses. By aggregating vulnerability information into a single view, security teams can see the results from multiple network, endpoint, database or application scanners where it can be quickly reviewed and managed.
In this video, Marc van Zadelhoff, Kevin Skapinetz, Sandy Bird and Brendan Hannigan talk about the introduction of a new approach to vulnerability management, one built around the principles of Security Intelligence.
IBM Simplifies Big Data and Cloud
Computing Adoption with New PureSystems Offerings
New Technologies Enable Organizations Such as the New York Stock Exchange
and the Nielsen Company to Manage and Analyze Enormous Volumes of Data
Making it easier for organizations to quickly adopt
and deploy big data and cloud computing solutions, IBM recently announced major
advances to its PureSystems family of expert integrated systems.
challenged by limited IT skills and resources can quickly comb through massive
volumes of data and uncover critical trends that can dramatically impact their
business. The new PureSystems models also help to remove the complexity of
developing cloud-based services by making it easier to provision, deploy and
manage a secure cloud environment. Together, these moves by IBM further extend
its leadership in big data and next generation computing environments such as
cloud computing, while opening up new opportunities within growth markets and
with organizations such as managed service providers (MSPs).
Across all industries and
geographies, organizations of various sizes are being challenged to find
simpler and faster ways to analyze massive amounts of data and better meet
client needs. According to IDC, the market for big data technology and services
will reach $16.9 billion by 2015, up from $3.2 billion in 2010.1 At the same
time, an IBM study found that almost three-fourths of leaders surveyed
indicated their companies had piloted, adopted or substantially implemented
cloud in their organizations – and 90 percent expect to have done so in three
years.2 While the demand is high, many organizations do not have the resources
or skills to embrace it.
These news includes PureData
System for Analytics to capitalize on big data opportunities; a smaller
PureApplication System to accelerate cloud deployments for a broader range of
organizations; PureApplication System on POWER7+ to ease management of
transaction and analytics applications in the cloud; additional options for
MSPs across the PureSystems family including flexible financing options and
specific MSP Editions to support new services models; and SmartCloud Desktop
Infrastructure to ease management of virtual desktop solutions.
the highly competitive world of telecommunications, the players need
accurate and up-to-date information to manage their businesses,
exploit new opportunities and keep customer churn to a minimum. In
2006, when Virgin Media formed as a single business from the merger
of Virgin Mobile, NTL and Telewest, the company found itself with a
mixed inheritance of business intelligence tools. Realizing the
importance of pulling them together fast, the company immediately set
about looking at the best way to create a more effective single
system that could serve the whole business. A purpose-built,
high-performance Netezza data warehouse appliance makes advanced
analytics on very large data volumes simpler, faster and more