Scientists from IBM recently announced the Accelerated Discovery Lab, a new collaborative environment specifically targeted at helping clients find unknown relationships from disparate data sets.
The workspace includes access to diverse data sources, unique research capabilities for analytics such as domain models, text analytics and natural language processing capabilities derived from Watson, a powerful hardware and software infrastructure, and broad domain expertise including biology, medicine, finance, weather modeling, mathematics, computer science and information technology. This combination reduces time to insight resulting in business impact – cost savings, revenue generation and scientific impact – ahead of the traditional pace of discovery.
The notion of Moore’s Law for Big Data has less to do with how fast data is growing, and more with how many connections one can make with that data, and how fast those connections are growing. While companies could utilize data scientists to analyze their own information, they may miss insights that can only be found by bringing their understanding together with other experts, data sources, and tools to create different context and discover new value in their Big Data.
IBM recently announced a definitive agreement to acquire The Now Factory, a privately held provider of analytics software that helps communications service providers (CSPs) deliver better customer experiences and drive new revenue opportunities. The company is headquartered in Dublin, Ireland. Financial terms were not disclosed.
This acquisition also complements the IBM MobileFirst Analytics portfolio, which is designed to enhance the way organizations analyze mobile device usage to provide exceptional customer experiences.
Using The Now Factory’s software, CSPs can gain real-time insights into their customers by analyzing massive quantities of network and business data. With this type of insight, CSPs can provide an enhanced quality of service to their customers by better managing negative experiences and network outages.
The demand for this type of software is being driven by the explosion of growth in the volume of real-time data that is being produced by mobile devices and the strain it is putting on mobile networks to collect and process events instantly, monitor their performance, and understand the impact of customer interaction.
IBM Announces US $17 Million Investment in New Cloud Datacenter
IBM recently announced it will invest US$ 17 million in a new data center located in Bogotá. The new center will provide Colombian companies with cloud computing and Big Data services, which will enable organizations to transform their business to meet the growing demands of the local and international markets and to offer flexible, high quality and personalized services for their customers. The new facility expands the US$8 million investment IBM made in Colombia when the company opened a datacenter in 2011.
From the 100 most important Colombian companies defined by the 2012 Colombian Superintendency's* Report, 88% of those companies are IBM clients, which together account for approximately 40% of the country's' industry GDP.
Through the new data center, IBM looks forward to contributing and further strengthening business innovation in the local banking, healthcare, food, insurance and oil & gas industries, among others, allowing them to benefit from a new wave of transformation in services with cloud, Smarter Systems and Big Data capabilities that help drive economic growth, sustainable development and social progress.
E.ON and IBM Deliver Innovative Service Offerings to Customers with New Smart Energy Solutions
IBM recently announced that it has been selected by E.ON Metering to operate its Smart Metering IT infrastructure in a private cloud. The new platform will improve the integration of renewable and decentralized energy sources, while also allowing E.ON to deliver personalized services that will put customers in better control of energy usage.
E.ON Metering, a company of E.ON, one of the world's largest investor-owned power and gas companies, will use IBM's Intelligent Energy Service Enablement Platform (IESEP) to improve the deployment and management of smart meters, simplify the integration of renewables, and other innovative services, while at the same time maintaining a high level of customer service.
Under this agreement E.ON will migrate and host the infrastructure in a private cloud using IBM SmartCloud, at one of IBM's Data Centers in Germany. At the same time, the new platform will be upgraded with new analytics and management tools based on IBM Software that will allow E.ON to provide higher-value-added data services for customers. For example, customers will have the ability to view their usage profiles for information about time-of-use-rates and changes in use patterns that can be compared with historical data.
IBM Unveils New PowerLinux System for Analytics and Cloud Computing
IBM is accelerating its Linux on Power initiative with a new high-performance PowerLinux server as well as new software and middleware applications geared for the growing number of clients embracing big data, analytics and next generation Java applications in an open cloud environment.
"More clients are choosing IBM’s Power Systems designed to handle mission critical and complex cloud and big data workloads in an open Linux environment," said Doug Balog, General Manager for IBM Power Systems. "Responding to this need, we are aggressively investing in our open ecosystem -- including new products, applications and collaborations -- that support today's emerging Linux workloads.”
IBM Big Data & Analytics: How bigger data creates better decisions
Companies all around the world are using data and business analytics to inform their interactions. Analytics has helped some companies increase online revenue by up to 50%. It's a Smarter Planet - every decision maker can be a smarter one. Let's build a Smarter Planet. Learn more at http://ibm.co/10vCQQK
Mobile Experience is Critical to Business Success but Most CMOs and eCommerce Executives Struggle to Understand the Omnichannel Customer, Says IBM
A new IBM sponsored survey of business professionals finds that while chief marketing officers (CMOs) and ecommerce leaders recognize mobile as critical to their business objectives, two-thirds of those same professionals, indicate they don't have a strong understanding of the mobile user experience. With 89 percent of customers choosing to do business with a competitor, following a poor customer experience, businesses are turning to big data and digital analytics to better understand the omnichannel customer.
Mobile traffic continues to grow, with respondents attributing 19 percent of their total traffic to a mobile device. But businesses continue to struggle with providing a quality mobile experience, with 40 percent of companies agreeing that “delivering positive customer experiences is harder on mobile than the web”.
For many companies, their answer to creating a mobile presence is simply adapting an existing website as opposed to building a mobile experience from the ground up, with 70 percent of respondents describing their multichannel experience for customers as “okay” or “poor”. As such, the top three most serious mobile issues include bad navigation/poor “findabilty” screen-sizing issues, and form-filling problems.
IBM Unveils Industry’s First Cloud Suites for the Entire C-Suite
IBM recently unveiled an extensive array of cloud solutions designed for the C-suite to help executives accelerate innovation around customer experience to meet their business objectives in concert with their company's IT strategy. Among the newest cloud business offerings is a Big Data and social analytics solution that chief marketing officers (CMOs) can use to get an emotional reading on how customers view their brand.
Cloud computing is quickly becoming essential to C-suite executives. While technology decisions have been made historically by CIOs and IT department heads, the C-suite is adopting cloud computing because they see its ability to transform their front office processes -- marketing, procurement, supplier management, human resources and legal. In fact, industry analysts estimate that by 2017, CMOs will spend more on IT than CIOs.
“The cloud opportunity is helping C-suite leaders reshape customer experience," said Paul Papas, Global Leader Smarter Commerce, IBM Global Business Services. “As part of IBM's digital front office strategy, we see these 100 cloud applications as a way for business leaders to improve customer experience, reach new customers, generate new revenue streams and become more competitive in their industry.”
IBM SmartCloud can accelerate business transformation with cloud capabilities from across IBM's family of enterprise-class cloud computing technologies and services.
The overview video is the first in a series that will introduce SmartCloud Services (including SmartCloud Enterprise, SmartCloud Application Services and SmartCloud Enterprise+), and offer a high-level understanding of the value of IaaS and PaaS solutions from IBM. It will also provide enterprise-level customers an introduction to how IBM partners with organizations to implement long-term, strategic cloud solutions to transform the business.
IBM Expands Support for Linux on Power Systems Servers
IBM recently announced new initiatives to further support and speed up the adoption of the Linux operating system across the enterprise. These include two new Power Systems Linux Centers and plans to extend support for Kernel-based Virtual Machine (KVM) technology to its Power Systems portfolio of server products.
New Power Systems Linux Centers in Austin and New York
In July, IBM will open its first North American IBM Power Systems Linux Centers -- one in Austin, Texas and the other in New York, NY. The centers will make it simpler for software developers to build and deploy new applications for big data, cloud, mobile and social business computing on open technology building blocks using Linux and the latest IBM POWER 7+ processor technology.
IBM Unveils Big Data, Cloud Enhancements Throughout Systems Portfolio
IBM recently announced enhancements across its systems portfolio that are designed to help organizations adopt cloud computing as they build toward Software Defined Environments (SDE).
Enhancements to IBM’s Smarter Storage line of Flash, disk and tape systems give clients faster access to business critical information and Big Data insights. New High Performance Computing solutions bring HPC capabilities to mainstream servers to help more clients crunch their ever-mounting volumes of data faster.
New capabilities added to the IBM PureSystems family expert integrated systems are designed to help clients reduce the security risks often faced when deploying cloud solutions, as well as enable quick recovery and restoration after disasters. A new mobile solution based on IBM Worklight server on PureSystems for both Power and x86 was created to accelerate clients’ access to millions of mobile users by allowing mobile applications to be deployed in as little as 30 minutes.
“Cloud computing and Big Data analytics are playing key roles in helping organizations lower operating expenses, improve efficiencies, and increase productivity,” said Tom Rosamilia, senior vice president, IBM Systems & Technology Group. “But they’re also enabling greater and faster access to business insights, which is fundamentally transforming the ways in which organizations, public and private, are interacting with, learning from, and supporting their customers.”
IBM Helps Xiu.com Analyze Big Data to Grow Daily Sales 10 Times
IBM recently announced that Xiu.com, one of China’s leading online retailers of overseas luxury brands, grew its daily sales by 10 times using IBM software for Smarter Commerce to analyze Big Data, offering customers a personalized shopping experience and increased product selection.
IBM customized a solution for Xiu.com that provides the online retailer a centralized, real-time view of customer and product data from across the company. With the new platform, Xiu.com can analyze data to provide its customers with customized interactions based on their habits and preferences.
“IBM Smarter Commerce technology helped Xiu.com drive unprecedented growth in our customer base as well as the diversity of products we offer the millions of shoppers we are now able to serve,” said Wei Wenqi, Vice President of Technology at Xiu.com. “Our growth is a direct result of improving the effectiveness of our supply chain while also transforming our customer experience with Big Data insights informing how we market to, attract and retain our valued shoppers.”
IBM Study Points to CMO, Marketer of the Future, as Customer Experiences Remain Top Priority
IBM’s new survey of marketing professionals finds that chief marketing officers (CMOs) are differentiating their brands by crunching big data in real-time and automating personalized marketing campaigns. The price tag for failing to meet the needs of today's so-called "omni-channel shoppers" -- who frequent both online and in-store channels -- is $83 billion in lost sales in the U.S. each year due to poor and inconsistent customer experiences.
Other top findings from the survey point to leading marketers taking greater responsibility over customer service interactions as they become the official brand stewards company-wide. At the same time, leading marketers are capitalizing on big data to better personalize their marketing communications. They are looking beyond segments and demographics to provide the right offers, services and information at exactly the right moment in the customer relationship. Further, marketers are looking to use location-based services to target more digitally-savvy, on-the-move customers and deliver seamless, intuitive customer interactions.
The survey, which identified leading marketers based on their level of adoption of cross-channel technologies and their ability to proactively influence the customer experience, found that 39 percent of leading marketers are adjusting real-time offers based on customer wants, needs and preferences. In comparison, only 15 percent of remaining marketers surveyed do so. Seventy-one percent of leading marketers are delivering personalized messages in real-time through social media channels, including Facebook, Twitter, blogs, and review sites, while 62 percent of leading marketers are delivering those same personalized messages through the mobile channel.
Big Data Helps City of Dublin Improve its Public Bus Transportation Network and Reduce Congestion
IBM recently announced it is helping the City of Dublin use Big Data to identify and solve the root causes of traffic congestion in its public transport network throughout the city, which means improved traffic flow and better mobility for commuters. Integrating data from a citywide network of sensors with geospatial data means that city officials are able to better monitor and manage traffic in real time.
The Dublin City Council (DCC) delivers housing, water and transport services to 1.2 million citizens across the Irish capital. To keep the city moving, the council’s traffic control center works together with local transport operators to manage an extensive network of roads, tramways and bus lanes.
In a collaboration with IBM researchers, its road and traffic department is now able to combine Big Data streaming in from an array of sources – bus timetables, inductive-loop traffic detectors, and closed-circuit television cameras, GPS updates that each of the city’s 1,000 buses transmits every 20 seconds – and build a digital map of the city overlaid with the real-time positions of Dublin’s buses using stream computing and geospatial data.